Conference napalm::commusic_v1

    Have all they done is fail to return a message?
    
    Edd

	Shane has never yet returned a call I made.  He's still very cordial
when I *do* talk to him.

	Dan

>Shane has never yet returned a call I made.  He's still very cordial
>when I *do* talk to him.

Same here. But since I use the 800 number there is no charge for the
call, so why should he be expected to call back and run up his phone bill?
Are you using 800-637-6863?

dave

    Ditto they don't seem to return calls even though they say they
    will....
    
    dbII

    Shane returned my call once - when he knew I was gonna buy something
    and had money at the ready.  And I've done business with them for years
    (so don't feel singled out). 

    Here's the bottom line: Shane and Bruce (Barr, his boss) are the only
    two people in the keyboard dept at Profound.  They have been
    experiencing lots of hassles lately.  (For example, a water main broke
    directly under their floor and literally filled their entire store with
    water - and the supermarket across the way from them as well.  Took 'em
    two weeks to dry out.)  Over and above all that, they're just plain
    busy.  Imagine LaSalles with only 2 kybd reps. 

    You might try saying "Look, I've called 3 times and haven't gotten any
    response yet.  I'm willing to take my business somewhere else." 

    Or you could ask for Bruce after giving the schpeil in the previous
    paragraph. 

-b

                                                        
    Thanks, Dan, it does...  at least I know it's NOT just me...
    
    I started price shopping for my latest toys on Tuesday.  Profound was
    the first place I called.  I've been calling at least three times a day
    since then -- Shane's never available, there's never anybody else I who
    can help me -- I've left four messages, including one this morning
    stating simply, "I just want to place an order!"  As of a few minutes
    ago, I now have bids from ALL of the other suppliers on my list (about
    a dozen), and I'm ready to make a purchase.  The question is: in light
    of this treatment, is it REALLY worth the hassle to hear Profound's bid?
    
    Perhaps not having my calls returned would be less annoying if the 
    polite and cheerful receptionist simply said, "Could you try again
    later?"  Continually offering to take messages and assuring me that
    they'll be returned is simply rubbing salt in the wound.  I know Shane
    was out of town one day this week (I think it was Wednesday), but does
    their business really grind to a halt when that happens?
    
    Can't help wondering: will I have this much trouble reaching them if I
    have a problem with something I buy from them?
    
    Of course, as I consumer, I have only one recourse:  They have 'til
    5:00PM -- then LaSalle's gets my money... (They're only 5% over
    Musician's Co-op on a purchase of $900.00, and I'll gladly pay that
    much extra to trade locally.)
    
    I'll let you know what happens...
    
     Kevin C.
    

    Shane has never returned a call, as far as I can remember.  But,
    I've always gotten good service from him.  And, he's really busy,
    but he never forgot what I needed.  I'll still make him the first
    I call on my next purchases because I know I can TRUST him, and
    he has always tried to give me the best price.
    
    Steve

    Well, Profound does seem to have a loyal following here, and that
    speaks very highly of them.  My problem is: never having done business
    with them before, I'm baffled as to how any conscientious consumer
    could tolerate this behaviour.  So, my question remains: After a week
    of phoning three times a day without success, would YOU persevere?
    Admittedly, this is now a hypothetical question; I'm just curious as
    to whether I should consider Profound for my next such purchase (which
    won't come along for some time, I'm afraid)... 

I can sympathsize. I've pretty much given up on Profound, personally. I had
the same problem with them not having prices readily available and promising
to call back. They never did call back, though. I have had extremely good
luck with Caruso's Music in Connecticut and prices were very competitive.
If you plan on dealing with Profound, and you somehow manage to get ahold
of Shane, you had better just place your order on the spot. Apparently,
business is either so good that they can't handle it all, or so bad that they
don't give a hoot and are busy with other outside activities.

dave

    I just got off the phone with Shane.  The reason for the lack of phone
    return calls was due to several slight shake ups at ProFound, not the
    least of which was becoming "computerized" (not to mention that Shane
    was the only phone salesman that ProFound had until just a few weeks
    ago). 

    I told Shane about the not-so-nice reviews that they were getting, and
    he asked me to apologize to the conference for him (since he can't). 

    You should be getting better response now - just make sure you tell him
    that you work for Digital Equipment, or use my name (not in vain). 

-b

    Yet another ProFound update ... Shane quit.  There evidently was some
    misunderstanding (nice evasive term) and they parted company. 

    Anyway, they've supposedly hired a few new people and response is much
    better now (they even return phone calls!).  When you call, ask for
    Byron Stout, and use my name.  Make sure you tell them you're from
    Digital Equipment Corp and that you heard about them in this
    conference.

-b

    I called them 3 weeks ago and found out Shane quit (quite some time
    ago according to the guy I talked to).
    
    I also asked for a quote on a certain guitar and they said they
    will look into it and call back.  Guess what?
    
    They never called!
    
    Mike

    Oh come on, there never REALLY was a Shane was there?
    
    ;-)
    
    	db - who never once managed to get a hold of Shane