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Conference napalm::commusic_v1

Title:* * Computer Music, MIDI, and Related Topics * *
Notice:Conference has been write-locked. Use new version.
Moderator:DYPSS1::SCHAFER
Created:Thu Feb 20 1986
Last Modified:Mon Aug 29 1994
Last Successful Update:Fri Jun 06 1997
Number of topics:2852
Total number of notes:33157

1555.0. "Ensoniq EPS/Mirage Sampler Discussion" by DENALI::KELLYNI () Thu Jul 21 1988 22:33

    I am looking to link up with a few Ensonic Mirrage and EPS owners.
    I have an EPS connected to my Mac, and no software!!!  Arg.  The
    $ of the EPS wiped me out.  
    
    Anyway, I want to get a large library of samples together.  I have
    created a lot of samples, some are worthy of trade.  Are there any
    more EPS/Mirrage people out there willing to modem patches to Alaska?
    
    
    Also, I want to know if anyone out there has the new docs for the
    EPS.  I need to know how to edit instruments and add velocity, and
    trick out the sounds.   Can anyone help me out?
    
    How much is the SCSI port expansion?
    
    Nick
    
T.RTitleUserPersonal
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1555.1need more EUG membersSUBSYS::ORINAMIGA te amoFri Jul 22 1988 02:3226
Hi Nick -

Welcome to COMMUSIC! I and a friend are looking at purchasing two EPS at
a bargain price thru Union Music in Worcester MA. I am working with the
owner of that store, Carl Kamp, to help our DECMS (Digital Employees
Computer Music Society) get discount equipment as well as share patches,
information, samples, etc. We are also developing an Ensoniq User's
Group there. I think they have the latest documentation, but not sure
since I don't own one yet. I am *very* impressed with sounds from the
EPS. I don't particularly care for the "feel" of the clicky keyboard,
but I'll probably use my Kurzweil MIDI board for most real time playing
anyway. I'm using both a Mac with Performer 2.0 and Composer software,
and a Roland MC500. I think the best way to exchange sounds might be
to bulk mail the disks every so often. They are light and compact, so
it shouldn't cost very much. I plan on sampling my other synths such
as the D50 and Kurzweil 1000PX, as well as cross sampling the S550 sound
library. As far as I can tell, since Roland makes their sound library
available free, there should not be any copyright problems. The
copyright applies to the disk and its binary data, not the sound. The
EUG at Union has quite a large disk library developed which is public
domain. How about checking on the weight of the disks and the UPS or
mailer costs via US mail? Are you using double sided double density
disks (2DD)? Do you have the 9 factory disks, which include incredible
harpsichord, pipe organ, sax, drums, etc.?

dave
1555.2pointers to older notesSUBSYS::ORINAMIGA te amoFri Jul 22 1988 02:4617
Here is a pointer to other notes of interest...

836 Mirage
857 Mirage
1001 SQ80, EPS
1291 EPS

Let's please try to keep this note focused on forming and improving an
Ensoniq User's Group and not go down the copyright rat hole. Please...
I am adding the keywords EPS, ENSONIQ, MIRAGE to this note. If anyone
knows of any other older notes that pertain to this topic, please add
keywords to them and/or put a pointer in reply to this note.

thanks,

dave

1555.3An EPS owner speaks (woof!)PAULJ::HARRIMANArt is not niceFri Jul 22 1988 14:379
    
    
    I have an EPS with a serial number in the high 400s. I've had it
    since late April. I have not received any new documentation but
    I have picked through most of the menus anyway.
    
    Send mail if you need help or post questions here.
    
    /pjh
1555.4A Mirage owner appears on the horizon...SYNTH::SEIGELFri Jul 22 1988 19:084
I have a Mirage, lots of sounds, and will ship myself to Alaska 
if you'll pay postage and handling.

Andy
1555.5EPS QuestionsDENALI::KELLYNIFri Jul 22 1988 22:1328
    Good to see you guys...
    
    I have a few questions on the EPS:
    
    First:  How does one go about editing a sample.  I want to add some
            of the onboard effects to samples I have created.  Mainly
            velocity, and aftertouch.  As well as warping the sound
            with the harder you play (like the Dig EBass sounds).
    
    Second:  How to link sequences into songs and save the pan settings.
    
    Third:  Is it possible to create a total synth sound without usin
            a sample.  In otherwords can you use a sample wave form
            a create different sounds with the same wave???  How???
    
    I love my EPS, I even like the clacking keyboard.  But I being a
    neophyte to synths and the piano and general don't have much to
    compare it to.
    
    I have a huge amount of samples that I have created from CD's that
    I love to dink with.  If I could only force the sample to react
    like an instrument instead of a recording.  For anyone who has
    never heard of the Art Of Noise, you sould pick up a copy of any
    of their albems.  For the true synthoid experience, just listen.
    Fairlight II keyboards are incredable...
    
    Until the next time...
    
1555.6Not terribly difficultPAULJ::HARRIMANArt is not niceMon Jul 25 1988 12:4859
    
    
>    First:  How does one go about editing a sample.  I want to add some
>            of the onboard effects to samples I have created.  Mainly
>            velocity, and aftertouch.  As well as warping the sound
>            with the harder you play (like the Dig EBass sounds).
>
    
    <edit> <wave> then move the arrow key to the right (WS= prompt)
    Then hit a key to select a wavesample. You can't edit unless you
    select a wavesample.
    
    Once you do that, the <edit> pages work as advertised. Try the
    different loops. For a multi-wavesample patch you must do this for
    EACH wavesample.
    
    Velocity is accomplished in the <edit><amp> page, or the envelope
    generator for that, or the filter. One of those.
    
    Aftertouch? What kind of aftertouch? AT is a parameter, not an effect.
    If I get your drift, you are trying to make aftertouch *do* something.
    Well, the aftertouch is a parameter which can be bound to the
    oscillators. You want vibrato, it's something like <edit><mod> then
    you scroll over to the MOD= and you then move the ^ key until you
    get TOUCH or TOUCH+WHL.
    
>    Second:  How to link sequences into songs and save the pan settings.

    Not sure what the problem is, but... I can't answer for the "link
    sequences into songs" part since I don't use the EPS sequencer at
    all. The "save the pan" setting can be accomplished in a couple
    of ways - you could make a performance preset, or you could just
    change the pan settings and save the instruments to a new disk.
    
>    Third:  Is it possible to create a total synth sound without usin
>            a sample.  In otherwords can you use a sample wave form
>            a create different sounds with the same wave???  How???

    
    Absolutely. That's what the two filters, three EGs and other effects
    pages are for. Your biggest problem is finding a waveform, since
    it doesn't have an "oscillator" as such, it's not quite a synthesizer.
    
    Not only can you make different sounds with the same waveform, you
    can save those different sounds as "patches" using the <patch> sequence
    of keys. Then those little buttons over the wheels will actually
    do things.
    
    I'm glad you like your EPS. I really like mine too. It sounds like
    you have barely explored the nether regions of the <edit> mode pages.
    The EPS is an incredibly versatile sampler. 
    
    You can 'cajole' your samples to react like instruments, with some
    judicious use of filter parameters, envelope parameters, and amplitude,
    modulated by the keyboard velocity, the aftertouch, and the two
    wheels. It does take some practice.
    
    /pjh    

1555.7User Group MeetingJAWS::COTEfeelin' kinda hyper...Mon Jul 25 1988 16:3811
    Karl from Union reminded me that there is an Ensoniq Users Group
    meeting tonight at the store.
    
    Hopefully White Snake will be outta there by then. The place was
    over run with teenage girls. Argh...
    
    Young, innocent, nubile...
    
    {WHOA!} 
    
    Edd
1555.8...but no Ensoniq users groups...PAULJ::HARRIMANArt is not niceMon Jul 25 1988 17:036
    
    there are times when one wishes that teleportation was a reality.
    
    At least we got the girls in Vt too...
    
    /pjh
1555.9Hey thanks, but...DENALI::KELLYNIMon Jul 25 1988 22:4319
Thanx pjh
    
    You helped me out a lot.  And I fidured out how to link your sequences
    into songs.  It is soooo simple.  Edit Song Steps!  (command/Seq.Song.)
    and you can arrange and compose at will.  And after you have fit
    your sequences into a song, you can layer eight more tracks ontop
    of the sequence layers.  The EPS is amazing...!
    
    But, I am still against a wall when it comes to editing a wave form.
    
    I understand how you must select a wave to edit.  Once I do this
    and play around with the edit mode I can't distinguish any difference
    in the sound.  I have played with the different types of loops.
    I can edit a sample, but I am still confused as to how to program
    parameters on the EPS (and those funny black patch select keys).
    
    I wish the manual would inform me of how to step throgh it.
    
    A confused EPS hacker shreeks!
1555.10Does a sampler do wavetable synthesis?BAILEY::RHODESTue Jul 26 1988 13:0612
>    Third:  Is it possible to create a total synth sound without usin
>            a sample.  In otherwords can you use a sample wave form
>            a create different sounds with the same wave???  How???
    
This touches upon an interesting subject.  What you really want is a sampler
*and* wave table synthesizer in one box.  A sampler contains many cycles of a
waveform digitized over time.  A wavetable synth contains just one cycle of a
waveform that is read out over and over to create a continous signal.  So I
guess the question is, can you set your loop point in the EPS to occur after
only one cycle of signal data has been read?

Todd.
1555.11PAULJ::HARRIMANOh, Load, have mercyTue Jul 26 1988 14:5634
    
    re: .-1
    
      The answer is quite simply : yes. 
    
      You do this by getting into the start/end/loop menus and you just
    find a likely wave (it finds the zero-crossing for you) and you
    just setcher loop points. About as complicated as eating pizza.
    
    re: .-2
    
      For more interesting results, instead of editing the wavesample
    itself, try selecting a wavesample and playing with the filters
    (notably moving the Fc down), controlling it via the EG which is
    attached to the filter (one button up), and adjusting the resonance
    (Q) upward. Envelope generation can drastically change your sound,
    and the EPS has some 'preset' envelopes like 'string' and 'piano'
    which can do some nifty 'cross-mod'-ish sounds.
    
     Stick to basics first. You sound like you need to understand the
    components of synthesis first, which will help you get a lot more
    out of the instrument. The EPS has LOTS of things that a synthesizer
    has...but the waveform generation is pure sampler. If you have lots
    of waveforms to play with, try adjusting the length of the 'played'
    portion into smaller loops.
    
      One last thing. If you haven't figured this out yet, when you
    change a parameter, reply the note. These digital beasties don't
    have analog feedback characteristics, and you have to retrigger
    the noise to have it change (i.e. hit the key again). I really miss
    that feature, which is why I still have so many old analog keyboards
    lying about...
    
    /pjh
1555.12Play it again, Sam.CTHULU::YERAZUNISGordian Knot Lock Co.Tue Jul 26 1988 15:029
    Ire .11
    
    	I think you mean "rePLAY the note", not "reply the note".
    
    	We'll be glad to hear that he got it to work but ... 
    	
    		:-)
    	
    
1555.13just call me "fumblefingers"PAULJ::HARRIMANOh, Load, have mercyTue Jul 26 1988 15:077
    
    re: .-1, .-2
    
    and you should hear me play.... soon, folks, commusic VI hopefully.
    I've been gigging/working too hard. Got three candidates though.
    
    /pjh
1555.14to learn to learnDENALI::KELLYNIWed Jul 27 1988 12:247
Yup, you really can't know to much about sound and synthesis.
    
    I take it that the library could help me out a bit.  Bit I need
    a focus, a direction to head so I don't get swamped in the information
    age we live in.
    
Nick     
1555.15Capturing one period of a periodic waveformBARNUM::RHODESWed Jul 27 1988 13:3425
>      You do this by getting into the start/end/loop menus and you just
>    find a likely wave (it finds the zero-crossing for you) and you
>    just setcher loop points. About as complicated as eating pizza.
    
Is there some special software in the EPS that allows you to determine the
period of a signal?  In other words, given a periodic waveform that crosses
zero many times in one cycle (see below), can the EPS determine where to put
the loop point to capture one cycle?

                          ____
                         /    \
                        /      \
               _       /        \
              / \     /          \
\------------/---\---/------------\
 \          /     \_/              
  \        /                       ^
   \      /                        |
    \    /                      desired
     ----                      loop point
 

Thanks,

Todd.
1555.16Well it works for me....PAULJ::HARRIMANOh, Load, have mercyWed Jul 27 1988 15:4221
    
    re: .-1 "setcher loop points"
    
      well, yes and no. It's mildly intelligent in that it seems to
    jump by a full wave (it's not exactly documented but it acts like
    it makes sure that the "n" point is one that matches the "n-1" point
    zero crossing in appearance. It depends on the complexity of the
    wave though. My piano sample was a good example of a confused loop.
    It occasionally got confused and apparently caught the middle crossings
    because the timbre changed dramatically. But my father's trombone
    made an excellent loop (although it was a complex wave) and it was
    very simple to set it up so that you couldn't hear the loop point.
    
    So I think that the EPS does at least attempt to determine an entire
    cycle, if you choose to step in cycles. Of course, you can also
    step by sample point. This makes for some really nasty noises at
    the loop points, as anybody who has sampled and looped probably
    knows.
    
    /pjh
    
1555.17AutoloopDENALI::KELLYNIThu Jul 28 1988 23:582
    You can tell the EPS to autoloop or not.  It is a smart OS in that
    puppy.
1555.18well, "smart" is a subjective termPAULJ::HARRIMANComic Characters &lt;&gt; anatomically correctFri Jul 29 1988 21:118
    
    well, yeah, and then some. It does synthesized loops too, but you
    really need to listen to the results.
    
    Yup, relatively decent OS. How come they left off "delete a file"
    from the menu?????!!!! 
    
    /pjh
1555.19EPS SCSI?DENALI::KELLYNIFri Aug 12 1988 20:167
    
    
    Has anyone got the SCSI port upgrade yet???       I need one badly!
    
    I already have the drive, and the cable.    What's the price?
    
    Nick
1555.202x + SCSISUBSYS::ORINAMIGA te amoFri Aug 12 1988 20:536
>    Has anyone got the SCSI port upgrade yet???       I need one badly!

Union Music in Worcester MA says the 2x memory expander with SCSI will
cost about $500 installed.

dave
1555.21MORE SCSI TALKDENALI::KELLYNITue Aug 16 1988 23:3116
    
    
    Already have the 2x expander.  And I can throw an SCSI interface
    in myself.  Has anyone every looked inside their EPS?  It is kinda
    neat how things are setup.  I had a drive problem a few weeks back,
    it was easy to fix.  
    
    What I want to know is how a person could order the pieces parts
    fort the SCSI port.  It looks to be nothing more than a cable adapter
    to a 50 pin...  
    
    I'm calling Union Music tomorrow to see if they can help me.  If
    not, are there any others I could contact???  I've called Ensoniq
    and they don't talk to people who don't sell their products...
    
    Nick
1555.22next EUG meetingSUBSYS::ORINAMIGA te amoFri Aug 26 1988 18:1127
Reminder...

The next installment of the Ensoniq User's Group (EUG) will be next
Monday evening at 7:30 pm at Union Music in Worcester, MA.

Time: 7:30pm-9pm
Date: Monday, August 29, 1988
Place:

Union Music
142 Southbridge St.
Worcester, MA 01608
(508) 753-3702
contact Jeff Majeau (keyboards) or Carl Kamp (owner)

Everyone is welcome, owners and interested.

I talked to Jeff this afternoon. He told me about the new ME1A 2x memory
expander for the EPS sampler that should be available in several weeks.
This unit is user installable, and with a little extra hardware has SCSI.
I particularly like this approach to incremental expandability. Prices not
yet set, but cheaper than the existing 2x expander, due to user installation,
probably around $295. I will be at the EUG next Monday, so I hope to see
some of you there. The Union gig is still set tentatively for Sept. 22.
Please send mail to SUBSYS::ORIN if you have not already responded.

dave
1555.23EPS HardwareSUBSYS::ORINAMIGA te amoMon Sep 19 1988 14:2321
1555.24EPS volume pedalLEDDEV::HASTINGSMon Oct 31 1988 20:3312
    I had a small problem with my EPS that I thought I'd share.
    
    I used a Casio volume pedal on the CV socket. It worked fine for
    controlling the volume, BUT, I noticed that the sequences I recorded
    were sort of muted. If I STOPped the sequence then CONTINUEd it,
    it came back at full volume. Finally I realized that it was the
    pedal that wouldn't allow full volume whenever it was plugged in.
    	Have any other EPS owners noticed this? Is it not a problem
    with the Ensoniq volume pedal?
    
    		Mark
    
1555.25trimming wave samples?LEDDEV::HASTINGSMon Oct 31 1988 20:4218
    Somewhere in this notes file I remember reading of an EPS owner
    who conserves him memory by trimming the samples, (was that you
    Paul H?) I have a question.
    	I got out the Grand Piano sample that comes with the EPS. I
    identified the layer that I wanted to keep. Next I identified the
    wave forms I needed for that layer. I then proceeded to eliminate
    *all* the wave samples that were not in that layer. Result: I trimmed
    the 948 block Grand Piano sample to a svelt 908 block sample. (I
    mean... Big Deal ;-} Am I missing something? Is there a way to free
    up more memory that I am not aware of and *still* have sound over
    the entire keyboard?
    
    	BTW except for memory limitations (my 2X memory is backordered)
    I love this synth more and more every time I use it.
    
    			Thanks,
    			Mark
    
1555.26That's a featurePAULJ::HARRIMANTHINK before you VOTE.It's the LAWTue Nov 01 1988 14:5334
    
    re: .-2
    
      Depends. Looks like a continuous CV does get seen on the CV IN
    port, and can affect your patches that use it. It's a misfeature
    in that if you are sequencing over time, you still have some real-time
    control of the volume parameter. The same thing is possible with
    the data entry slider.
    
    re: .-1
    
      That wasn't me, but I do it too. The reason you didn't save much
    space is that the vast majority of data in a sample is the sound
    itself. The note you referred to was dealing with smaller wavesamples
    although there were a LOT of them (power drums I believe). The Grand
    Piano is a LARGE wavesample, and the layers are just parameter copies
    of the large wavesample.
    
      To make it smaller (it won't sound right but go ahead and try
    it) you need to edit the wavesample, move back your loop end point,
    THEN move back the sample end point to match the loop end point,
    make sure the "loop point" isn't out of memory bounds, and then
    truncate the wavesample when it sounds right. You'll save memory,
    although you then compromise the sound.
    
      If you want a piano that uses less space, diddle with Rock Piano,
    especially the filter settings.
    
    

    Glad to see some other people doing more sophisticated things with
    their samplers. 
    
    /pjh
1555.27More on trimming EPS samplesSMURF::NEWHOUSETue Nov 01 1988 16:0620
    RE: .25 (EPS sample question)                           
    Yeah, after I did the drum trimming (very good savings) I also
    tried the piano.  I liked the grand piano sound too so I did
    the exact same thing you did.  Like .26 says, the space is all consumed
    by the number and size of the wavesamples left in the layer that you
    kept.  Rather than mess with the wavesamples themselves at that point
    what I did was to figure out the range of the keyboard that I wanted
    since I did not use all the available keys.  Then I deleted the
    wavesamples that were saved for them.  It left me with a three or
    so octave piano that was smaller.  The problem with this is that
    this 'new' instrument is now song specific.  Jeff at Union has
    a very small piano sample that sounds so-so, if you are interested.
    -Tim
    PS: I had bought the demo EPS from Union, after using it for a week
        I realized the amount of disk drive usage and the button pushing
        that this demo machine had lived through was too chancy.  I
        brought it back to Union Music in Worcester and Jeff
        let me change it (plus a few bucks) for a new one.   I took
        the new one home and it wouldn't boot.  Pretty ironic, eh?
    
1555.28EPS in live situation??LEDDEV::HASTINGSMon Nov 07 1988 20:3417
    Anyone out there with an EPS care to share some techniques on how
    you use the EPS?
    	I am about to join a band and would appreciate hearing from
    anyone that has used the EPS in a live situation. How did you manage
    loading your samples, and songs. How do you organize your disks?
    What do you have in the way of backup, both hardware and software?
    How delicate is the EPS in regards to schlepping it around? How
    sensitive is it to vibration, heat, cold, humidity???
    	I plan to get a Calzone case, or equivalent, fairly soon, to
    protect my EPS. I am a bit concerned about the survivability of
    the beast. The last time I gigged out was sooo long ago and with
    equipment that was far less dependant on the microchip. (ie: a Rhodes
    88).
    	Thanks for any advice and pointers in advance.
    
    			Mark
    
1555.29WEFXEM::COTEThe Ether BunnyMon Nov 07 1988 20:368
    I use a Mirage when gigging and by far the best thing I've done
    wa make a disc with the 3 sounds I use most often on it. (Horns,
    B3, and strings.) I just leave that one in the drive 95% of the
    time.
    
    EPS prolly makes this easier....
    
    Edd
1555.30oh yeahTALK::HARRIMANVote, dammit!Tue Nov 08 1988 12:058
    
    re: .-2
    
       I use it live. It's wonderful. I usually leave the piano on inst
    1, and load others in as needed. Being able to load while playing
    is a great feature. I could go on but now I won't.
    
    /.pjh_in_class.
1555.31latest EPS infoSUBSYS::ORINAMIGA te amoFri Nov 11 1988 19:0030
I just called Ensoniq customer service and got the following info...

Ensoniq Customer Service
Joe Paschall
(215) 647-3930

1. Manual - The advanced user's guide is at the printers and should be
	    available at the end of the month. It will be sent to
	    everyone who sent in their owner registration card.

2. OS -     The OS is at version 2.1. I talked with Joe Paschall, the
	    customer service rep, who said that he will send me a copy
	    by mail. We can then make additional copies for ourselves.

3. Backup - I requested that a disk backup utility be added to the OS.
	    He said that is one of their most requested OS enhancements.
	    There are no immediate plans to add though.

4. 4X -     Joe said that the 4X expanders are not going to be built
	    until the DRAM prices come down. Since this is not likely
	    to happen in the near future, don't hold your breath. It
	    could be several years.

5. SP1 -    The SCSI port kit, which consists of documentation, chips,
	    and new OS, is readily available and costs $199.95 with
	    installation included. This is performed by the factory
	    authorized dealer/service centers.


dave
1555.32Build your own 8-out and SCSI port?SMURF::NEWHOUSEWed Nov 16 1988 13:5419
    New OS with the SCSI port kit?  Is that required or are they just
    including it?  I thought all you had to do was put the port on.
    I am concerned because I have been hoping to get some hardware type
    person to make me a homemade 8-output expander($295) and SCSI
    port (199?).  I have the new 2X memory cartridge.  If you take it
    apart you see an empty set of pins just waiting for a SCSI port
    to be put on.  I was hoping it would be relatively simple.  I'd
    be interested if any of you EPS owners attempt this.
    Dave, could you leave a copy of that new OS down at Union - I'm
    sure they'll want to add it to the their disk collection.  I hope
    with all these upgrades that it's not getting too big.  I also
    hope that they have been working on the sequencer.  I've had it
    hang the system and destroy sequences - seems to be in the copy
    track function.
    Oh!  I also should metion that Union Music gave me a brand new
    EPS (again) for the one that wouldn't boot correctly.  They have
    been fantastic to me!
    -Tim
    
1555.33latest EPS updateSUBSYS::ORINAMIGA te amoTue Nov 22 1988 02:2916
Tim -

I just received the 2.1 OS in the mail from Ensoniq. I called up Jeff at
Union Music to let him know about it, and guess what, he just received a
version 2.2 from Bob Stillman the Ensoniq rep. Apparently, it fixes a bug
in the MIDI song pointer usage. So Union has 2.2 available for copying.
New factory sound disks will be arriving at the stores in the next few
weeks. Jeff has some advanced sample copies to listen to. Ensoniq claims
that 78 disks will be in the library before the end of the year. Each
factory disk costs $9.95, but they plan on offering them in groups of
five for a discount price. It will be interesting to see what sounds
they combine in these package deals.

dave
    

1555.34Quick Mirage questionsSYNTH::SEIGELWed Dec 07 1988 13:3211
I hate to drudge up that boring old Mirage, but...  8^)

Anyone out there have the "mod" that cleans up the Mirage's output?  I
heard about this briefly at Union Music.  It's not a factory mod; I seem
to recall that it was a circuit in Keyboard Magazine.  Also, have there
been any new OS's since 3.2?  The feature that would help me most would
be MIDI volume control, which seems to be lacking...

Thanks,
andy

1555.35Rack ears for a Mirage rackmount module.MAY26::DIORIOCellulite Heroes never really dietTue Apr 11 1989 20:5823
    
    Forgive the continued discussion on the obsolete old Mirage, but..
    
    I just bought a rackmounted Mirage (yes I already have the keyboard
    version, too, but the price was too good to pass up), and it came
    without the little rackmount "ears". I called up Ensoniq and they
    said I can only but these through dealer...not direct. They also
    told me that dealer cost= $3.75 for the rackmount ears. So I call
    up Daddy's in Salem, and they say the only thing they can find in
    their computer goes for around $40!!! I told them what Ensoniq said
    about the dealer cost for this item, and my answer was "could you
    call back tomorrow...we're really swamped in here...blah..blah..etc."
    
    I haven't called them back yet, but has anyone else had any experience
    trying to purchase rack ears for an Ensoniq product? 
    
    I want to have a comeback, if necessary, should these guys try to
    give me a line of bull on the price. Even adding in shipping and
    a hefty (100%) markup, the rack ears should not cost more than $10.
    
    What gives?
    
    Mike D
1555.36They did me right - but it was a while ago.DYO780::SCHAFERBrad - back in Ohio.Wed Apr 12 1989 15:0521
    Well, this confirms my suspicions that Ensoniq's customer service is
    rapidly degenerating.  I called 'em a few weeks ago and basically got
    told to "boze off, honko".  Nice guys. 

    Anyway, when I bought my 2 ESQ-Ms a year or so back, they arrived from
    the dealer with no power cords, no rack ears, and no manuals (comments
    on store are reserved).  I called Ensoniq, and they (without
    hesitation) agreed to take care of it, mailing me two kits containing: 

	a. a brand new manual
	b. a brand new power cord
	c. a set of rack ears, *with* screws
	d. various other literature

    My cost: $0.  They even paid the shipping.  Until recently, I would
    have expected them to do the same for you. 

    The "$40 for a set of rack ears" story is ridiculous.  I think I would
    take that to the store manager or owner (in front of customers).

-b
1555.37Daddy's is alright by me.MAY26::DIORIOCellulite Heroes never really dietWed Apr 12 1989 16:5515
    
    Well, everything is straightened out. I called Daddy's and Frank
    (the manager of the Salem store) said he would order them for me
    and said it would be $10 or less. Rather than complain about somebody
    trying to charge me $40 (I mentioned it...and that it HAD to be
    a mistake of some sort), I complained to him about Ensoniq's customer
    service not being what it used to be, and making the dealers have to
    do this kind of stuff, hassle for the dealer-hassle for the customer-
    we're all in the same boat kind of thing, and I had no problem.
    He was straight with me. He said that the $40 thing was for some
    full 19" wide rackmount accessory, not what I wanted,   and he said
    $40 was even way too much for that. Everything's cool. I'm satisfied.
    Daddy's is alright after all. 
    
    Mike D
1555.43Rock Steady!WEFXEM::COTEThe fool screams no more...Wed Apr 12 1989 20:2911
    I can honestly say that I have NOT found Ensoniq's service (over
    the phone) to be deteriorating.
    
    Nine months ago I called them to get a new panel for my Mirage.
    (The original is rusting.) Their response was "Contact your local
    dealer...")
    
    Two weeks ago I called them about the problems I outlined in 56.*
    Their response was "Contact your local dealer..."
    
    Edd
1555.44This is what I really meant to saySUBSYS::ORINHello, Ensoniq? When's the first VFX...Wed Apr 12 1989 20:4110
A friend of mine recently purchased an EPS. He had intermittent problems
with it from the start. Union sent it back to Ensoniq. They replaced all the
boards, and gave him a new warranty. Total cost to him...0. Total hassle
involved...4 weeks shipping and repair. Customer service was excellent.
Union Music was excellent. I've talked to Ensoniq customer service
serveral times. Both Joe Paschall and Steve Coszia have always been
extremely helpful. I doubt that you spoke with either of them. Perhaps they
had someone covering the phones, or a new trainee who goofed.

dave
1555.45I like Ensoniq! They're service dept is great!MAY26::DIORIOCellulite Heroes never really dietWed Apr 12 1989 20:5114
    
     I complained *to Daddy's* about Ensoniq's service dept...but only
    for some sympathetic leverage...I don't really know who is supposed
    to handle small after-market items like rack ears. I didn't consider
    it a fault of Ensoniq's service dept. that they couldn't direct-ship.
    I really appreciate the fact that Ensoniq's service people told
    me how much the dealer pays for the rack ears. It was Daddy's that
    I was getting ready to get steamed up about. I don't believe that Ensoniq's
    service dept has gone down at all, and I admit I was probably wrong
    to bad-mouth them to the people at Daddy's. I just wanted to make
    sure I didn't get gouged on the price. The end doesn't justify the
    means. Sorry Ensoniq.
    
    Mike D
1555.46DNEAST::BOTTOM_DAVIDand let the purges beginWed Apr 12 1989 21:144
1555.47SUBSYS::ORINHello, Ensoniq? When's the first VFX...Thu Apr 13 1989 03:0536
     <<< Note 1555.46 by DNEAST::BOTTOM_DAVID "and let the purges begin" >>>

>    I deleted my .39 and .41 since the person I was responding to feels
>    that I have no business or right to respond to this discussion.
>    
>    dbii

Not true. Incorrect conclusion.

Everyone has equal rights in this conference. Everyone's opinions are
important. My over reaction was hasty and I sincerely appologize to everyone
involved. We took the discussion offline, and it got even worse, with no
resolution. It is obvious that we have several widely polarized camps in
this conference, and it is easy for things to get out of hand. I guess the
lesson learned here is...

If you jump into it with both feet, better watch out where you land!

If we can all be a little more objective, it might help some. I guess I
shouldn't take such a personal interest in the welfare of American
music manufacturers. Ensoniq, Kurzweil, Alesis, Oberheim, and a few
others are all we have left. Having been a founder of Kurzweil, I still
take a very personal interest in their welfare. I also own equipment from
each of the above companies. Every company has it's good points and bad,
including Roland. Fortunately, nothing I've ever owned from Roland has
ever broken in 15 years of live performing and studio work. The only
problem I've ever had with any equipment was when my HR16 went schizo.
I sent it to Alesis, and they fixed it, and sent it back loaded with
all the latest demos. Now I have a quadraverb. It is superb. The Ensoniq
EPS is my all time favorite keyboard instrument. It's easy to use, solid,
reliable, and sounds magnificent. That's why I got so bent out of shape.
Ensoniq _really_ cares, and they need our support.

peace

dave
1555.48It *was* Steve.DYO780::SCHAFERBrad - back in Ohio.Thu Apr 13 1989 13:5012
    Actually, it was a fellow named Steve who told me to "buzz off" (in so
    many words, of course).  Must have been a bad day.  Besides, it was
    posted as an *observation* ... and I think I'm entitled to my opinions
    (even if they are wrong 8-). 

    An aside - howcum everyone's been touchy lately?  It's not limited to
    this conference, either - every conference I watch has had an increase
    in the number (and severity) of flames of late.

    Sakes.

-b
1555.49breathe deeply...SUBSYS::ORINHello, Ensoniq? When's the first VFX...Thu Apr 13 1989 14:3527
         <<< Note 1555.48 by DYO780::SCHAFER "Brad - back in Ohio." >>>
                              -< It *was* Steve. >-

>    An aside - howcum everyone's been touchy lately?  It's not limited to
>    this conference, either - every conference I watch has had an increase
>    in the number (and severity) of flames of late.

Brad,

Perhaps it has something to do with the world situation...

Oil spills, terrorism, death threats, ozone depletion, riots, pestilence,
famine, homelessness, prejudice, drug wars, dropouts, taxes, elections,
national debt, elections, "defense" spending, layoffs, to name a few
(not necessarily in that order).

I don't know about you guys, but all of this stuff really puts me on edge.
Sorry about the flames, bud, I've been really defensive lately. Anyway, I
hope everyone has a nice long musical weekend to mellow out. Ignore the
papers, turn off the news, and above all, avoid yard work! (unless you like
it?)

8^))

take care,

dave
1555.50I think we all need a vacation...MIDI::DANAll things are possibleThu Apr 13 1989 15:150
1555.51no flames on these boigersMIZZOU::SHERMANbut I'm feeling *much* better now ...Thu Apr 13 1989 15:2311
    Well, *this* Steve still has love in his little heart - what's left
    of it since I now have *no* MIDI gear .... aaaaaaaargh ... sob ...
    :-(
    
    I'd *love* to be able to get an EPS or a Mirage or ... naaa ...
    I'd never be happy with an SK-1 ... ;^)  For now all I get to work
    new tunes up with is my pocket analog sampler (aka cheapie tape
    recorder).  ('Course I'm still trying to get rid of my RS mixer,
    but ... ooh, ow!  leggo my hair!)

    Steve    
1555.52It's all drug-induced, anywayCTHULU::YERAZUNISForty-watt plasma rifle?Thu Apr 13 1989 16:4011
    re .49: Cold-turkey the caffiene. 
    
    I noticed I was arguing with co-workers, co-habitors, etc- and the
    arguments were not productive.
    
    So, I stopped drinking anything with significant caffiene.  No coffee,
    no tea, no coca-cola (the last is what _really_ hurt).
    
    But I'm feeling *much* better now ...  :-)
                                      
    	-Bill
1555.53A disagreement is not a "fight"DREGS::BLICKSTEINConliberativeThu Apr 13 1989 17:109
    I think the root of many of these recent notes wars is that many
    people view the expression of a differing opinion as a personal
    affront.  They interpret any disagreement as a "fight".
    
    I'm very bummed by this because I love a good (well-conducted) debate
    and notes would be the PERFECT medium for such debates were it
    not for this seemingly pervasive attitude about disagreement.
    
    	db
1555.54I'm on tv in marlboro tonite at 7:30ANT::JANZENT - 500 picoseconds and countingThu Apr 13 1989 19:137
    I can't believe what goody-goody's you people are.  What's wrong
    with a little violence, as long as the Corporation isn't made liable?
    Let's sling the hash, let it hit the fan, let it get out of control,
    let it crash break up into a million pieces and go down in flames.
    No, I changed my mind, we should be polite to one another.
    To
    
1555.55this is the oneSUBSYS::ORINHello, Ensoniq? When's the first VFX...Fri Apr 14 1989 02:0212
If you have any complaints about any Ensoniq product, service,
customer service, repair, sale, or anything else relating to Ensoniq, please
contact:

Steve Coszia  (215) 647-3930  Ensoniq, Head of Customer Service

If that doesn't work, I suggest contacting Bob Stillman, our local Ensoniq
area rep. He'll get word back to Ensoniq fast. Call Jeff at Union 753-3702 for
contact info. If we network these problems, we should get some action.
Thanks for your help. Whew, that's better :)

dave
1555.56Rackmount EPS in UKMARVIN::MACHINFri Apr 21 1989 08:499
    Argent's in London have just announced that they stock the new 
    EPS-M rackmount sampler, and that they will shortly take delivery of
    'a nuber of exciting new products from Ensoniq'. Details on the new
    exciting products, and price on the EPS-M, restricted to personal
    callers.
    
    They also claim to be 'sole distributors'...'for the West End'!
    
    Richard.
1555.57more EPS disks availableSUBSYS::ORINHello, Ensoniq? When's the first VFX...Wed May 10 1989 17:5713
Union Music now has volume 6 (my organ disk got into it!) and the signature
series in stock for the EPS. Jeff says the signature series are really hot.
The guitar set and the Craig Anderton set are supposed to be loaded with
goodies. These are 3 disk sets listing at $39.95, so they're not cheap, but
I expect premium quality. I'm going in tonight so I'll post a review soon.

dave

ps. I recently upgraded to the 4X memory expander. What a pleasure to be able
    to load up all those instruments at once!

pps. These disks and memory expanders are helping me avoid a major MIDI fix...
     so far...however, the VFX is also in stock and well...8^))