| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 2851.1 | My response to the DVN | RUTILE::DAVIS | | Thu Jan 13 1994 07:50 | 48 |
| During the Jan. 12 DVN, Damiani announced a mail account for internal
(two-way) feedback. Attached is the message I sent this morning. I'm
curios about whether I will get a reply and/or be marked as a troublemaker.
- Scott
------------------------------------------------------------------
d i g i t a l
I N T E R O F F I C E M E M O R A N D U M
Date: 13-Jan-1994 09:53am CET
From: Scott DAVIS @FYO
DAVIS.SCOTT
Dept: Digital Consulting Engineering
Tel No: [33] 50 42 67 78/885-6778
Doc Nr. 012921
TO: Remote Addressee ( customer94@ime )
CC: Scott DAVIS @FYO ( DAVIS.SCOTT )
Subject: Comments on the Jan. 12 DVN
Thanks for the opportunity to provide feedback and communicate.
I'll be brief:
1. I would like to hear what Mr. Damiani will be measured on and what
is considered "success". Is he measured on getting to a certain level of
expense? headcount? revenue? profit?
2. Mr. Damiani said that he wants us to become clearly competent in a few
areas, so that when a (potential) customer thinks of Digital, they think
of these areas of competency. I believe that is exactly backwards.
I would say that the people we want as customers don't have Digital in mind;
they have their business problems in mind. Therefore, what we want is that
when the customer thinks of a certain kind of business problem, they think
of Digital.
3. We heard a lot about "urgency" during the DVN. Yet, Mr. Damiani said
that he hopes to announce the "right" size of DEC Europe within 60 days.
This does not strike me as urgent; 60 days is a long time for our morale
to continue its downward spiral.
Best regards,
.
.
.
|
| 2851.2 | | IJSAPL::VRIES_R | The UnDutchable | Thu Jan 13 1994 11:17 | 13 |
| I'd be very surprised is he's not primarily measured on profitability.
After all, he reports into Lucente.
Regarding your comment the mental link customers should make between
Digital and our capability (mindshare?), I take your point but from the
DVN I understood it to mean:-
1) It is clear in what areas Digital has excellence
2) We're not going to be everything to everybody.
Oh well, I'm interested to see if and what you get as a response.
Rene
|
| 2851.3 | Hmmm....maybe there is something... | NDLVAX::MTANNER | D'ye ken John plunk | Thu Jan 13 1994 11:24 | 15 |
|
Well, I was rather relieved to at last see a clear and concise message
being given out. Digital Europe (or is that Digital) has been
mindlessly wandering in the dark for too long.
At least his general message was reasonably clear, backed up by the
mails. This is more communication than I have seen in the last 3 years
from his predecessors.
Whether it will amount to anything, only time will tell. I have also
written to CUSTOMER94 @IME so I am also interested to see the response.
Cheers,
Mark.
|
| 2851.4 | | AIMHI::BOWLES | | Thu Jan 13 1994 11:48 | 12 |
| Well, Mr. Damianzi doesn't mess around, does he?
>>SALES AND MARKETING
>>Peter SMITH, vice-president sales and marketing will leave his current
>>role to return to the USA to take up a senior management position. The
>>details of his new appointment will be announced shortly.
Sounds like Pete Smith and his new boss may not have hit it off very
well.
Chet
|
| 2851.5 | | GLDOA::KATZ | Follow your conscience | Thu Jan 13 1994 12:06 | 5 |
| It sure looks like Mr. Damianzi is a man of action. I hope
he can live up to his advanced billing.
-Jim-
|
| 2851.6 | A deal we can't refuse? | HLDE01::VUURBOOM_R | Roelof Vuurboom @ APD, DTN 829 4066 | Thu Jan 13 1994 15:09 | 11 |
| Virgillio Gallo
Mario Bonzano
Sergio Giacolleto
Giorigio Corsi
Gianni Messora
Vincenzo Damiani
Alberto Fresco
Hmmmm....
re Rudolfo (formerly Roelof)
|
| 2851.7 | | SKYE::MAURER | SW Licensing & Business Practices | Thu Jan 13 1994 15:43 | 7 |
| re .6
Guess I could improve my prospects by changing my name to Giovanni
then, eh ?
Jon
|
| 2851.8 | | SPECXN::BLEY | | Thu Jan 13 1994 16:04 | 3 |
| Does this mean that Europe is going to ship all their rejects back to
the USA for "senior leadership positions" here?
|
| 2851.9 | the U.S. does it to Europe... | MAZE::FUSCI | DEC has it (on backorder) NOW! | Thu Jan 13 1994 16:56 | 8 |
| re: .8
> Does this mean that Europe is going to ship all their rejects back to
> the USA for "senior leadership positions" here?
Don't you believe that "turn-about is fair play"?
Ray
|
| 2851.10 | | ENABLE::glantz | Mike @TAY 227-4299 TP Eng Littleton | Thu Jan 13 1994 18:18 | 5 |
| > Does this mean that Europe is going to ship all their rejects back to
> the USA for "senior leadership positions" here?
Hey, great idea! The average quality of management in both locations
will improve.
|
| 2851.11 | hmm | ANNECY::HUMAN | I came, I saw, I conked out | Fri Jan 14 1994 06:13 | 6 |
| I was concerned about his statement : "we should concentrate on what
we're best at"....my feelings are that the customer does not give a
s**t about what we're best at, they wan't to solve their business
problems....
c, martin
|
| 2851.12 | Be careful, please. | ROM01::VASSELLI | Welcome to DECassic Park! | Fri Jan 14 1994 08:46 | 12 |
| re: .6 .7
Roelof, Jon,
I hope you were joking.
Otherwise, you broke a fundamental rule concerning the use of the
electronic conferences: avoid to offend someone' honour, directly
or indirectly.
Ciao,
Sandro
|
| 2851.13 | Steady As She Goes... | HLDE01::VUURBOOM_R | Roelof Vuurboom @ APD, DTN 829 4066 | Fri Jan 14 1994 13:51 | 12 |
| .-1
Sandro,
I certainly hope that you're the only one who had
any doubts about my humorous intention.
The idea that half the European SLT felt that their
honour was somehow imbued and are now personally out to get
me isn't one I particularly relish :-) <- Note
the smiley.
re roelof (Back from Rudolfo, Sigh...)
|
| 2851.14 | no offence meant, merely humor | SKYE::MAURER | SW Licensing & Business Practices | Fri Jan 14 1994 14:07 | 7 |
| re .12 re my .7
Sorry - I forgot to include the smiley face. I thought it was obvious.
Ciao,
Jon
|
| 2851.15 | I believe the man's an American | VMSSPT::STOA::CURTIS | Dick "Aristotle" Curtis | Sat Jan 15 1994 21:37 | 9 |
| .8 (and others, maybe .4 or .5?)
Several years ago, when I worked in Marlboro, Peter Smith had his
office there too. I think he's been over there for 3 years (or maybe
4); don't know whether he went to Europe for a defined period or "for
the duration" (or if that would be public knowledge anyway, come to
think of it).
Dick
|
| 2851.16 | [No] Progress report | RUTILE::DAVIS | | Wed Feb 02 1994 11:41 | 77 |
| Here's some follow-up to .2 FYI, neither this message nor the previous
one (from Jan. 19) have been read.
------------------------------------------------------------------
d i g i t a l
I N T E R O F F I C E M E M O R A N D U M
Date: 28-Jan-1994 02:48pm CET
From: Scott DAVIS @FYO
DAVIS.SCOTT
Dept: Digital Consulting Engineering
Tel No: [33] 50 42 67 78/885-6778
Doc Nr. 013311
TO: Remote Addressee ( vincenzo damiani@geo )
Subject: An expression of disappointment
Mr. Damiani:
I sent the attached message to CUSTOMER94@IME after your DVN, as you
invited us to do. The message was read, but no one has responded. I sent
the message a second time on January 26, asking simply when I might expect
an answer. That message has not even been read yet.
A number of people across Europe have asked me what your response was.
Unfortunately, I have not been able to tell them.
I would still appreciate it, if you could take time from your busy schedule
to answer.
Best regards,
Scott DAVIS
-- A T T A C H M E N T --
I N T E R O F F I C E M E M O R A N D U M
Date: 13-Jan-1994 09:53am CET
From: Scott DAVIS @FYO
DAVIS.SCOTT
Dept: Digital Consulting Engineering
Tel No: [33] 50 42 67 78/885-6778
TO: Remote Addressee ( customer94@ime )
CC: Scott DAVIS @FYO ( DAVIS.SCOTT )
Subject: Comments on the Jan. 12 DVN
Thanks for the opportunity to provide feedback and communicate.
I'll be brief:
1. I would like to hear what Mr. Damiani will be measured on and what
is considered "success". Is he measured on getting to a certain level of
expense? headcount? revenue? profit?
2. Mr. Damiani said that he wants us to become clearly competent in a few
areas, so that when a (potential) customer thinks of Digital, they think
of these areas of competency. I believe that is exactly backwards.
I would say that the people we want as customers don't have Digital in mind;
they have their business problems in mind. Therefore, what we want is that
when the customer thinks of a certain kind of business problem, they think
of Digital.
3. We heard a lot about "urgency" during the DVN. Yet, Mr. Damiani said
that he hopes to announce the "right" size of DEC Europe within 60 days.
This does not strike me as urgent; 60 days is a long time for our morale
to continue its downward spiral.
Best regards,
Scott G. Davis
Chief Engineer
Digital Consulting (Europe)
|
| 2851.17 | Mr. Damiani replies (see .1) | RUTILE::DAVIS | | Mon Feb 07 1994 10:46 | 43 |
| d i g i t a l
I N T E R O F F I C E M E M O R A N D U M
Date: 07-Feb-1994 12:30pm CET
From: Vincenzo DAMIANI @GEO
DAMIANI.VINCENZO AT A1AMIS @EHQMTS @GEO
Dept: PRESIDENT EUROPE
Tel No: 821-4961/Public:(41)22 7094961
Doc Nr. 013448
TO: scott davis @fyo
CC: customer94 @ime
Subject: I: ANSWERS TO YOUR QUESTIONS
Scott,
Sorry for being late but here are my answers to your questions
following the recent DVN:
I believe that I can answer your first question very simply. I
will be measured mostly on revenue growth and profit.
The context for my comment which you refer to in your second
question is, I believe firmly that if a company has a solid "brand
image", then that is what forms the foundation of the specific
perception which the customer or consumer has of that company.
The customer is certainly interested in finding solutions to his
business problems. We know that. That is what we mean when we
refer to a "customer focused company."
To your final question: within 60 days does not mean, 60 days
from now. In some European countries we need to comply with
specific rules and local policies. However, I can assure you that
I will continue to inject the maximum possible sense of urgency
into the work of the project teams.
Regards,
Vincenzo
/tc
|