Conference 7.286::digital

> This has happened THREE TIMES,
> even after DEC was informed of thier error the first time.

	Who at DEC was informed? There is a serious "not my job" attitude
	that pops up from time to time. Not just here either. 

			Alfred

    
    Alfred
    
     I won't mention names in this forum, but I will tell you that since
    this all started, Personel, Payroll and Investor Services have all
    been notified of the problem. And most recently, the group in the Mill
    who sends out pension information made the mistake as well.
    
     So, payroll sends last check to old address even though new address
    is printed on the check.
    
     Then, Investor Services sends the stock STATEMENT to the new address,
    and sends the stock CERTIFICATE to the old one.
    
     It would appear that someone isn't paying attention to details. 
    
    Steve
     
    

    
    	Surely _the_ person with the responsibility to get this 
    	fixed is the departed's manager, with rapid escalation
    	if necessary.
    
    	Jim

re .0
I forwarded your note to Gary Wollmuth, head of corporate compensation. He 
should know what chains to pull.

Good luck.

Brian

    
    	I have a similar internal type of problem, but certainly not
       as critical as the base note. For three years now I have been
       receiving someone elses mail who has the same name as myself.
       We both worked in a complex of buildings in Marlboro but had
       differant building addresses and mail stops. Well we all moved
       back to differant DEC facilities and some one in the internal
       mail org. matched the other persons forwarding address to mine.
    	I started receiving packages of hardware,software,letters and
       everything else that was sent to him. I tried to explain to the
       mail room that I was not him and that I didn't know where the 
       other guy was but they should track him down. I did this over 
       and over again constantly trying to forward his things to him.
       I finaly sent found out where he was and sent him mail telling
       him that he better straighten things out. It didn't work. I
       sent him a message stating that I was no longer going to work
       this issue and that it was up to him to get it straightend out.
       I still get his mail sometimes but I no longer try to get it to
       him. It seems like no one in the mail org. cared enough to fix
       the situation. This has been going on for three years. What
       does it take?????????
    
    	Mike
    

    They're waiting for one of you to leave.  :-)
    

    .7  either/or: a flag should get raised somewhere in the process.
    This is what DEC is talking about with right-sizing and down-sizing and
    laying off: we have created so many jobs to do 1 job and THEN we
    re-org'd and put each of the new people into different groups under
    different management and THEN we relocated all the groups to 7 sheets
    of the wind for better diversification.  Now that we've totallied
    screwed up one person's job, we have at minimum 3 people doing it job
    different locales and each using a different type of method to do data
    entry and no one's talking to each other.
    
    I find the story in .0 utterly ridiculous and horrific.  WE ARE a
    COMPUTER company, no?  How can it be so hard to screw these things up?
    Are we just letting the systems run themselves with no one reviewing
    what they're doing (E Gad! I'm almost making it sound as if computers
    are alive!)?  A central agency should be able to easily monitor and
    make any necessary changes within minutes, yet it still takes 3
    strikes.
    
    Aren't these the kind of problems our customers are asking for
    solutions for?  How can we help them when we haven't gotten the bugs
    worked out ourselves?
    
    These kind of situations, obviously, infuriate me to no end.
    
    Reg.

    
    to solve many of these problems we need more AI software, we have
    little AI software in DEC, except for XEL and things like that that
    configures hardware , now if can just put AI software to process 
    paper work in DEC , may be things will be better, and problems like
    in .0 will not happen.

    /nasser

	None of this stuff gets fixed below the ( former ) KO level,
	now, the Bob Palmer level.

	I can guarantee you that every player in this mess could
	point to a procedure that indicated he was doing his job
	by the book.

	And we want to be players in the SI market....

	Right.

	Steve H

  I think the main problem is that there isn't one central database for storing
a Digital employee's home address. My guess is there are at least 10 such data-
bases: One for Payroll, one for Investor Services, one for news publications
(such as DECWORLD), etc. The deceased employee could have been receiving some
of this stuff at the wrong address, with it automatically forwarded, for a 
year. Now that it is being sent certified mail, it is not forwardable, hence
the problem.

    
    re: .11
    
      I can assure you that the deceased employee was receiving ALL of his
    Digital related mail at his current address. I can show you old copies
    of DECworld, stock statements, insurance paperwork, pay stubs. Not one
    thing was sent to the old address since his profile was changed.
    
      Like I said before, payroll took his last check with the NEW address
    printed on it, then stuck it in an envelope and sent it to an OLD address.
    
    steve

    
    
    I think its not a problem of integrating databases but one of
    bureaucrazy(sic!) running wild. I think bureaucratsy (I get
    trouble spelling this word, sorry)now  has grown that large, that
    it's time to instal a new layer called bureaucracy management. At
    least I'd recommand one. In Germany we call this ABM (Arbeits-
    beschaffungsmassnahme).
    
    I'm working with customer service contacting customers via
    telephone. When I came back from vacation almost two weeks
    ago my telephone number was switched off for some strange reason 
    and, you guess, today my phone is still dead. If I was allowed
    to call the telephone company myself I'm sure I would have had 
    my phone working again on the next day.
    
    

  I'd like to thank all the folks who contacted me about this problem. I've
 had some great help with this.

  One of the people who contacted me did some investigating and came up
 with what looks like the cause of the error.

  When an employee dies, there is a group in DEC that contacts the payroll,
 pension, investor services, and benifits groups within DEC about the death.

  What happened was, the first group some how got hold of his old address.
 It is not exactly clear how that happened - maybe due to the fact that the
 deceased employee's CC was just tranfered before his death. 

  So this first group takes the old address and forwards it to all the other
 groups, who in turn send all correspondence to that old address. And it looks
 like, even though the first group was informed of the error way back when
 this all started, they didn't bother to contact the groups who had been sent
 the information prior to this discovery, and inform them of the error.

  There was one other problem that came up during this. It seems that because
 someone was on vacation, nobody else in his facility knew what to do when
 someone passes away. Or, maybe someone knew what to do, but didn't have
 that CC under them so they were just going to do nothing. We will never
 know for sure what happened on that end.

  I'm told that DEC is going to send a letter of apology to my friends wife.

  That makes me a very happy camper :-)

  Steve