| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3948.1 | | QUARK::LIONEL | Free advice is worth every cent | Mon Jun 19 1995 16:51 | 9 |
| VTX CALOOK shows several divisions, but the following names seem to be in
common:
Telerep INSTALLED BASED ACCOUNTS LARRY LUCCHETTI @MKO 264-4304 X7802
MDS INSTALLED BASE ACCOUNTS DARYL CLORE @OHF 471-5282
Region INSTALLED BASE REGION MARK HOLLERAN @MKO 264-2507
Steve
|
| 3948.2 | Less than zero... | GLDOA::WERNER | Still crazy after all these years | Mon Jun 19 1995 21:04 | 10 |
| RE. .1 - That means there is no rep. Nada. None. Zip. Zilch. We sent the
customer onto the Home Alone program. If he can't figure out how to run
the stuff that we're not interested in selling to him directly anymore,
well, that's just part of the program. I'm sure we have a fee-based program,
through some partner somewhere, to handle that. Look that up in VTX
CALOOK.
-OFWAMI-
|
| 3948.3 | So how many years is that?... | POBOX::CORSON | Higher, and a bit more to the right | Mon Jun 19 1995 21:10 | 5 |
|
Norm - I do like your "new" handle.
the Greyhawk
|
| 3948.4 | Sarcasm aside... | MKOTS3::WTHOMAS | | Mon Jun 19 1995 21:52 | 24 |
| Hey Norm:
Is that a bit of cynicism that I detect? You wouldn't be referring to
that source of "customer sat", "loyalty", and long term strategy called
IB4000 would you? How many of our Michigan peers are now competing
against us?
Wonder why Bissell isn't getting support from our (their) selling
partners. Too expensive, you say?
Sarcasm aside, if there is a known issue with a Digital product, the
appropriate product group representative should call the customer
directly. As the original noter pointed out, bad news travels beyond
the source of the problem. I've yet to see a customer have a bad
attitude about a vendor if all efforts are made to help them.
We ought to institute a recognition system for non-sales folk that
work these issues to a happy conclusion.
Hope it gets followed up by some good soul in the technical world.
Good seeing you last week, Norm.
BT (ex-Michigan Sales)
|
| 3948.5 | Bissell Rep | WMGEN1::abs002p8.nqo.dec.com::SalesRepresentative | THOMAS HEALY | Tue Jun 20 1995 21:02 | 2 |
| I would suggest you contact Jim Seay @GJO. He was one of the last reps
on Bissell.
|
| 3948.6 | Making progress... | RANGER::LOWELL | | Thu Jun 22 1995 13:20 | 22 |
|
Thanks .1 and .5.
Jim Seay gave me the name and number of Bissel's IS Director whom I
left voice mail with this morning.
Larry Lucchetti (the telerep) is also in the loop.
Our engineers are ready to help out if necessary...
I'm still trying to contact someone in the Atalanta CSC however one
of my contacts is on vacation and the other contacts I was given may
be out of date. I would like check with them in case they already
have knowledge/status of this problem. I don't want to go around
them but I don't want to spend days on tracking people either. If you
have a recommended contact in Atlanta I could call, I'd appreciate that too.
Thanks again...
Thomas Lowell (PATHWORKS Client Engineering)
|
| 3948.7 | @ | DECCXX::AMARTIN | Alan H. Martin | Fri Jun 23 1995 01:37 | 12 |
| Re .6:
> I'm still trying to contact someone in the Atalanta CSC however one
> of my contacts is on vacation and the other contacts I was given may
> be out of date. I would like check with them in case they already
> have knowledge/status of this problem. I don't want to go around
> them but I don't want to spend days on tracking people either. If you
> have a recommended contact in Atlanta I could call, I'd appreciate that too.
Surf http://www.alf.dec.com/ and see who else you can find with responsibility
for the products of interest.
/AHM
|
| 3948.8 | Getting closer... | RANGER::LOWELL | | Fri Jun 23 1995 13:45 | 12 |
|
Thanks... I spoke with Atlanta yesterday. Bissell has been
getting support through Atlanta however there are no calls related to
this problem. All other Bissel related calls are closed (resolved).
Atlanta did happen to have the phone number of the Bissell employee who
was quoted in the article. I will call him directly today. I
suspect now that there is no big issue but I would like to close the
loop on it.
|
| 3948.9 | Bissell is all set. | RANGER::LOWELL | | Fri Jun 23 1995 14:06 | 12 |
|
I just got off the phone with the Bissell employee who was quoted in
the article has a having "a PATHWORKs problem that Digital can't even
get working for [them]".
He doesn't really remember the problem and thinks it has been resolved
already. I asked him to let us know if it still existed and we'd help
him out. He appreciated the call.
So this problem seems to be resolved. It's certainly not a hot issue
at Bissell. Thanks everybody, for the advice, contacts, etc...
|