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Conference azur::mcc

Title:	DECmcc user notes file. Does not replace IPMT.
Notice:	Use IPMT for problems. Newsletter location in note 6187
Moderator:	TAEC::BEROUD

Created:	Mon Aug 21 1989
Last Modified:	Wed Jun 04 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	6497
Total number of notes:	27359

6041.0. "DECmcc Support Level Training Needed" by CUJO::BROWN (Dave Brown) Wed Jul 06 1994 19:10

    
    
    	Is there any way these days for an individual to receive support
    level training on MCC? I support a customer who heavily uses MCC and so
    far, my support of them has been less than stellar. We continually run
    into many issues and problems many of which are beyond my knowledge,
    the customer's knowledge and beyond the scope of the documentation.
    
    	If anyone has any ideas on how I could rapidly come up to speed as
    an MCC support individual, I'd appreciate the input.
    
    	Thanks,
    
    	Dave

T.R	Title	User	Personal Name	Date	Lines
6041.1	I'd volunteer, but who pays?	BIKINI::KRAUSE	CSC Network Management/Hubs	`Thu Jul 07 1994 12:24`	20
	Well, I don't know if edu - pardon, Learning Services - ever implemented the MCC support training (called 'internals' or some such). You might just ask... I get more and more requests like yours. MCC is alive and used heavily by quite a few customers. On the other hand, a lot of DEC people with MCC experience are laid off and the remaining staff now must support MCC with little knowledge and no training. I'd volunteer to give a one-week MCC support training if somebody would organize it. You'd have to pay for it, of course - at least by cross charge. The last MCC training I gave was in July 1992 (for V1.2). The handouts have collected some dust but the contents is not that outdated. I even found the PS files on BIKINI::MCC_DISK:[SLIDES.TRNG12]. You may get a lot of useful info from them, but it's not the whole story. This training was meant to be an update for MCC specialists... *Robert
6041.2		MARVEL::EVANSN		`Thu Jul 07 1994 14:34`	10
	I agree with .0, I am finding myself in much the same position for the reasons outlined by Robert. It would be nice to get training, who knows, with enough prospective candidates the cost might not be too high if it was shared. I hope the travel implications won't be prohibitive though, we are now talking of people from USA, UK and Germany. Neal Evans - UK Comms TSC
6041.3	Try Laurent Gaume	TAEC::LAVILLAT		`Thu Jul 07 1994 15:45`	10
	Dave, Try to contact Laurent GAUME @VBO (AZUR::GAUME) He should be able to propose you something. Regards. Pierre.
6041.4	MCC curriculum and contacts	AZUR::GAUME		`Wed Jul 13 1994 17:59`	37
	Dave, A more complete answer to my mail that I want to share with the MCC notes readers 1. The DEcmcc Maintenance Group in VBO has no resources available to organize any support training at the moment 2. There is a training availble that every one who start with DECmcc should do: EMA & USER Training it is available in most EDU that is a must 1 -EY-E934E : EMA and DECmcc : Technical Overview 2 days 2- Ey-I578E : EMA and DECmcc : Practical Use and tips 3 day Potential teachers: Eduardo Berreira in VBO or In Paris ( EVO ) I know Pierre Gonzalez 3. To get a training on MCC Module Management programing is the next step: Potential teachers: Eduardo Berreira in VBO or Nils BERGGREN at ( MRGATE::"STKMTS::MRGATE::STKHLM::BERGGREN" ) 4. The Temip group has organised some trainings concerning their product which could help you to understand the Telecom aspect of the product ( Contact Marc Flauw : taec::flauw ). We are very interested in having knowledgeable engineers on DECmcc unfortunately resources are missing. Regards Laurent