T.R | Title | User | Personal Name | Date | Lines |
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271.1 | | NOTIME::SACKS | Gerald Sacks ZKO2-3/N30 DTN:381-2085 | Fri Aug 23 1991 12:59 | 8 |
| re .0:
Does Paymate actually cost DCU anything? Electronic transactions are cheaper
to process than paper ones. Does DCU pay Paymate or does Paymate pay DCU?
ATM transactions are cheaper than teller transactions. There was a fuss
at Citibank several years ago because they wanted to charge ordinary
customers for window transactions in order to encourage them to use ATMs.
|
271.2 | | GUFFAW::GRANSEWICZ | I'M DCU and you're not. | Fri Aug 23 1991 13:08 | 12 |
|
RE: .1
Don't know who pays who. But if it isn't profitable to DCU it should
go. Also, it's what many would consider fairly low on the priority
list.
About the ATM cost, one would think they are cheaper. But I got the
distinct impression at the meeting Monday that may not be the case.
There are other costs associated with them. That's why I'd like DCU to
tell us the most cost efficient way of doing business with it.
|
271.3 | Cheques & statements | CALS::THACKERAY | | Fri Aug 23 1991 13:43 | 10 |
| I would like to get my cheques back. I'm sick and tired of trying to
remember what those cryptic entries are on the statement, if I can't
lay my hands instantly on my cheque stubs. If DCU are unwilling to send
cheques back, I want to see an extension on the statement for name of
payee and memos.
I dread having an audit, and having to *pay* DCU for copies of my own
bloody cheques.
Ray
|
271.4 | | CNTROL::MACNEAL | ruck `n' roll | Fri Aug 23 1991 13:50 | 5 |
| I don't see what all the fuss is about having to get the checks back.
In 7+ years with DCU and some time before that with other institutions
that didn't return the checks I have only been required to furnish a
cancelled check once. Copies of my carbons have proven sufficient for
the few other inquiries I've had.
|
271.5 | I Keep My Monthly Statements, Too! | CSC32::B_HARRISON | Bruce Harrison | Fri Aug 23 1991 16:29 | 5 |
|
I keep my monthly statements with my tax records. I haven't had to use
them, but I would think that having the carbons and the statements
would be fairly good proof that the checks had cleared.
|
271.6 | Carbon's aren't worth the paper they are printed on but you pay for them!!! | SSDEVO::RMCLEAN | | Fri Aug 23 1991 18:22 | 14 |
| > I keep my monthly statements with my tax records. I haven't had to use
> them, but I would think that having the carbons and the statements
> would be fairly good proof that the checks had cleared.
You gotta be kidding me!!! It may make you feel good but anyone wanting
to audit things wants to see the cancelled check! I can make out a check
make it payable to person B and the carbon can be made to show person A.
I had a case a few months ago where the oil company that received my check
did not imprint the correct amount on the bottom of the check. It cleared
for the wrong amount. I had to get a copy of the check to straighten out
the whole mess. No one wanted to believe the carbon (NOT even the DCU!!!).
|
271.7 | Rat Hole Alert! | ULTRA::KINDEL | Bill Kindel @ LTN1 | Fri Aug 23 1991 18:55 | 8 |
| Re .last few:
Okay, so cancelled checks are on your wish list. While I'm not as
insistent on having them each month, I agree that people sometimes need
to obtain them for a variety of reasons. DCU should work to make this
as easy for both the member and themselves as possible.
Let's move on to the next suggestion.
|
271.8 | Do you know _any_ CU which returns your drafts? | HELIX::SONTAKKE | Vikas Sontakke | Mon Aug 26 1991 11:37 | 4 |
| With any credit union you CAN'T get your "drafts" back. Those are not
"checks", those are "drafts". There is a subtle difference.
- Vikas
|
271.9 | | JETSAM::WHEELER | Chickens have no bums | Tue Aug 27 1991 15:30 | 7 |
|
I'm a member of St. Mary's Credit Union in Marlboro Mass.
I get all my checks/drafts back...
/robinf
|
271.10 | Downsizing the DCU | ULTRA::KINDEL | Bill Kindel @ LTN1 | Tue Aug 27 1991 17:41 | 45 |
271.11 | Easy Touch hole... | POBOX::KAPLOW | Set the WAYBACK machine for 1982 | Tue Aug 27 1991 20:20 | 7 |
| re: .10
The one transaction I need to do most often, Easy Touch will not
handle: specifically transfering money from my account to my
wife's account. I have to call and ask a human to do this each
time it is necessary (too often, if you ask me :-(). Obviously,
the solution to this problem is to fix Easy Touch...
|
271.12 | | NOTIME::SACKS | Gerald Sacks ZKO2-3/N30 DTN:381-2085 | Wed Aug 28 1991 14:02 | 8 |
| re .10:
If you eliminate DCU branches *and* DCU ATMs, how are we supposed to deposit
checks? You can't make a DCU deposit at J. Random ATM, can you? Also, the
only reason I bank at DCU is the convenience of having it at work. If there
weren't even an ATM here, I'd bank elsewhere. I use human tellers when it's
faster (e.g. cashing checks when the line's short), but I could live with the
extra trouble of using an ATM all the time.
|
271.13 | | ULTRA::KINDEL | Bill Kindel @ LTN1 | Wed Aug 28 1991 14:18 | 23 |
| Re .12:
> If you eliminate DCU branches *and* DCU ATMs, how are we supposed to
> deposit checks? You can't make a DCU deposit at J. Random ATM, can
> you?
That depends... A number of smaller banks have hooked in to BayBank's
X-Press 24 system such that deposits can be made anywhere. DCU could
do likewise. DCU might have to cut special deals with financial
institutions in the other states in which it has members (or more
simply with CIRRUS and/or PLUS) to allow deposits and transfers in
addition to withdrawls and balance inquiries. I still believe it can
be done -- and for MUCH less money than keeping all 30+ branches open.
> Also, the only reason I bank at DCU is the convenience of having it at
> work. If there weren't even an ATM here, I'd bank elsewhere. I use
> human tellers when it's faster (e.g. cashing checks when the line's
> short), but I could live with the extra trouble of using an ATM all the
> time.
I *do* think that closed branches should be replaced by ATMs. If DCU
were to get out of the ATM business, then a local bank's ATM (such as
an X-Press 24 machine) should be installed and serviced.
|
271.14 | I wouldn't bank by mail | BROKE::LERNER | Cyndi Bliss NUO1-1/B09 264-0583 | Wed Aug 28 1991 15:06 | 30 |
| re .10
I wouldn't trust the US post office to actually deliver the mail
either.
When I was an undergraduate, I had a DCU account (complements of a
summer job), and I would do deposits by mail. I stopped when the
DCU deposited the money to the wrong account. They never mailed me
the receipt for the deposit (probably a keying error, and the
receipt would have been mailed to the owner of the account where the
money actually went). Two months after I had mailed the deposit,
I went to each of the people who had written me the checks that I had
deposited to find out if the checks had cleared. Only then did it
become apparent what had happened. After I got copies of the cancelled
checks the DCU credited my account. It was a real pain.
However the real reason I no longer use the post office for important
things stems from my experience trying to get a mortgage. Because my
husband had worked less than a year at the time, we had to have his
graduate school transcripts sent to the DCU. Boston University sent
them twice. The DCU never got them. At the time I was no sure whether
it was BU, US Mail, or the DCU that was having the problem. More
recently, I sent a letter to investor services (because to get an
official explanation of anything, you need an official letter). Again
the letter never got there. Same post office (Maynard), different PO
box. As a result of my experiences, I would say banking by mail for
transactions which require people and paper is not a reasonable option.
Just my $.02
-Cyndi
|
271.15 | US Mail - not the problem | MLTVAX::SCONCE | Bill Sconce | Wed Aug 28 1991 18:26 | 21 |
| re .14
I do a lot of banking by mail, and have done for 25 years. I've never had
US mail transaction messed up or lost. (Yet. One shouldn't talk like that!)
I have, however, had a similar experience with sending documents to DCU.
When we applied for a mortgage a few years ago, DCU requested all kinds
of documents, including things like reports on student loans. Weeks and
weeks went by, and DCU kept saying out application couldn't be approved
because they didn't have the necessary information.
We finally gave up on them and went with a commercial mortgage provider
(which, incidentally, was FAR easier to deal with, and required far
fewer documents in the first place).
After we'd closed with the commercial outfit, DCU finally found the
documents -- it had been an internal screw-up at DCU, not the postal
service.
I believe your deposit might have gone to the wrong account. It's hard
to see why the US post office should take the blame, though.
|
271.16 | Standard excuse? | GUFFAW::GRANSEWICZ | I'M DCU and you're not. | Wed Aug 28 1991 19:49 | 9 |
|
RE: post office
I agree with .15. Everytime something gets lost, people blame it on
the mail. It's easy right? While the mail occassionally does get
misdirected, probably 99.99% of it gets delivered correctly. It usually
gets lost in the shuffle at the receiving end. BTW, there are no
postal workers in my family... :-)
|
271.17 | | AURORA::MACDONALD | | Thu Aug 29 1991 12:08 | 10 |
|
Re: .16
Well I hope it is at least 99.99% because since the U.S. Postal
Service handles such a volume of mail that being 99.99% accurate
would mean that they would still lose 200 pieces of mail every
hour!
Steve
|
271.18 | | BUNYIP::QUODLING | What time is it? QUITING TIME! | Thu Aug 29 1991 12:47 | 4 |
| The USPS advertises that it moves 500 Million items a day...
q
|
271.19 | Stirring the Pot... | ULTRA::KINDEL | Bill Kindel @ LTN1 | Wed Sep 04 1991 20:10 | 55 |
271.20 | | DECSIM::GILLETT | And you may ask yourself, 'How do I work this?' | Wed Sep 04 1991 21:51 | 26 |
| re: .19
closings -
I tend to agree with you on the branch closing issue, but how do
you choose which branches to hit (aside from the obvious
duplication)? You could have one of those "base closing"
attitudes to overcome...you can close any branch you want as long
as it's not mine. How would you proceed?
attitudes -
There it is folks - the number two issue making everybody run for
another bank. I get treated like crap from everybody from the
teller's that won't even say "howdy" and right up the line. The
"Bank of Digital" attitude that seems to make me a lesser person
than they has got to go. If the board had apologized for the
recent bad investments I feel that many people would be more
receptive to them. If the bank officials and employees treated
us all with a little common respect (something that is,
admittedly hard to find on the East Coast he writes using his
best midwestern born-in-ohio accent :-) ), people would be
staying. We might still be pretty miffed about stuff, but we
would certainly be more tolerant.
The fees were a bad idea. The attitude and "shop around if you
can't pay the rent"-style of dealing with MEMBERS (not CUSTOMERS,
get it yet guys?) has really got to change.
|
271.21 | | GUFFAW::GRANSEWICZ | I'M DCU and you're not. | Wed Sep 04 1991 23:07 | 24 |
|
RE: closings & costs
I'd have to see real figures before I'd touch that with a 10 foot pole.
When DCU puts a branch in a location they first determine whether that
branch will be profitable. So these branches should be a net GAIN for
DCU. DCU's crying about so many branches is baloney IMO. Sure, some
could go but 20 seems pretty high.
IMO, DCU cutbacks should be in the area of all these peripheral
"services" that do nothing but add departments at headquarters to
administer them. Get back to the BASICS and leave blender insurance
to somebody else.
RE: attitudes
I've witnessed both extremes. I've had DCU employees bend over
backwards to help and I've had a branch manager tell me to take my
business elsewhere when I wasn't allowed to do a transaction that I'd
done several times before. IMO attitudes start at the TOP. And the
top of this credit union isn't the middle management. Maybe DCU
employees are just as miffed with the current state of the credit
union? After all, they can join too.
|
271.22 | | OAXCEL::KAUFMANN | Bright at midnight, dark at noon | Thu Sep 05 1991 18:48 | 4 |
| I heard the PKO3 branch will close down on September 20. This branch
is located next to the cafeteria.
Bo
|
271.23 | | TOMK::KRUPINSKI | Repeal the 16th Amendment! | Mon Sep 09 1991 15:02 | 13 |
| re .19
I suspect the branch in ZKO does quite a bit more than 100
transactions per day... But if there are branches which do
fewer, perhaps it would be better to either close them,
of have the staffs of two nearby branches operate one
in the morning, and then move to the other for the afternoon...
About attitudes: I have found the manager of the ZKO branch
to be most helpful and reasonable in the few times I had
to deal with her...
Tom_K
|