Conference rdvax::grateful

    
    See 475.10.  More info coming after labor day.
    
    

 
   I'm a letter writer.  Sometimes I am writing "letters" to you here.
   (like now ;-)...  I often wrote letters to GDTS.  
   When I did mailorder, I most times included -some- sort of greeting. 
   If I received some especially choice seats, I wrote after the show to 
   thank them and let them know how much I Enjoyed! being up close.  
   When I got moved from good to nosebleed during a series, but lots of 
   people I knew got to be down on the floor at least one night, I wrote 
   to let them know that I thought they were doing a cool thing by 
   spreading that around. 
   (I told Deane-o this once although that was in regard to Lake Carmi - 
   I wrote them and told them I thought they did a great job with all us 
   deadheads - and he told me "oh Debess, you're such a brown-nose" ;-) - 
   but, really, I just appreciate the humaness of this organization and
   always felt I was sending my letters to fellow 'heads who might enjoy
   hearing some kind/complimentary words...
 
   When I sent back my Boston Garden tickets for refund, I wrote a letter
   then too. It was a while ago, so I don't remember exactly what I wrote.
   I remember I sent my condolences, and then went on to say that I realized
   from my reaction to Jerry's death, that I have lost a family member too.
   I -think- I included my story about how I heard of Jerry's death,
   with noone around who could understand, and how I just went outside,
   popped in a tape and drove to a quiet spot to watch the ripples reflected
   on the banks of a tiny brook as I cried by myself.
   At the end of the letter, I said something like "if the boys decide
   to continue, I'll be there.  I still need to hear them."
 
   Well!  Along with my refund (that I received on Thursday), I received
   a handwritten note back!  It said:
 
       Here's hoping they will!
       Not just because we need them to, but because they do too...
       Hope you feel o.k.  Your letter got to me... I did the same thing...
                                   love, Ruby
   
   Hey Now!
   Debess
 

    cool...  :^)
    
    

    that is awesome!!!!

    
    Oh Debess, you brown noser! ;-)
    
    Seriously, that is cool!

    
     
    Guess you did get to Ruby. Let's invite her to our next DEChead
    gathering.
    
    What a rush getting that note must of been. Good news that folks
    on that end are hoping too..
    
    Cath

    
    very cool Debess.  It's so nice to think of the organization as 
    one of actual intheflesh people.  
    
    we once had an interaction with Pearl from the GD ticket office.
    we had to send our Albany tickets back that year (91? 92?) because
    she said the seats had to be removed for equipment.  we called when the
    shows were drawing near because we hadn't received the replacement
    tickets yet.  Pearl offered to FedEx them to wherever we were staying
    on tour :-) 
    
    

    Let's see
    Ruby.......Pearl......
    who runs GDM??  Opal??
    Sapphire is in charge of the hotline.....
    
    Aquamarine books hotels for the boys

    I got my BG II refund and tickets back on monday...

    /Ken

Ken:
	When did you send yours back the GDTS?

jeff_still_waiting

    got mine back yesterday as well

re: jeff_still_waiting

It was about 4 weeks ago, I think.  

/Ken

i got my cash this week also.

    I think Steve Marcus is the head honcho at GDTS (I got the feeling
    that GerryG knew him well) and my mind thinks that Cassidy Law
    (there he goes, here she starts fame) might work there too.
    We had to deal with Mr. Marcus when we had the wrong # of NY's tickets
    back in '83/'84.  They did us decent at the 'will call' window.
    
    PeterT

    i don't know about "knew him well", but Ger is at least acquainted with
    Steve...
    
    i don't think Cassidy works there but i know her Mom, Eileen does...
    could be wrong about that though...
    
    and i also agree tht GDTS pretty much wrote the book on how to treat
    customers...  very cool folks...  i've always felt like they weren't
    selling me something so much as they were helping me get something, you
    know?
    
    					da ve

    re.15  yep...and everytime you haveta deal with some "similar" org that
    ends up basically f*cking you around, you think how nice it was to deal
    with GDTS. 
    
    rfb

Marcus signed my 2 checks from GDTS.
someone else did too.  but i didn't recognize the name.

    I met Steve Marcus at a Nassau show a couple of years ago...this was
    right after Dan Healy left the Dead.
    
    Steve was sitting at the ticket verification table outside the show.  
    He was really cool and friendly, answering all of my questions and
    confirming/denying all of the latest rumors I had heard.  
    While we were sitting there, a couple of girls came over with tickets
    to confirm.  They were true tickets, but free ones that were given
    to some employees (the name of the org escapes me).  The girls bought them 
    from a scalper for $50 each.  
    
    Steve picks up his walkie and says, "Cassidy?  Cassidy, can you look 
    for the name of the vendors of these tickets?  The seats are at (blah
    blah blah)...they were scalped for $50 a piece."
    
    Later he said that Cassidy Law was the person working for GDTS inside 
    the arena. 
    

    GDTS and GDM both have excellent attitudes to their customers.
    Whenevr I order something form GDM, I ususally get something extra...
    stickers, patches....Once, when my order was backlogged a month, I got
    a t-shirt.....Pretty cool people.....
    
    I think there is/was a Bam Bam at GDTS also.
    
    

    ?? Bam Bam ??  so are we saying these might be their phone names?? 
    
    

    Well, you know, that could be the case, but well, I think they really
    could be their real names also........
    
    

    
    Was bam bam male or female?

    
    	Bam Bam was a he....
    

    > Was bam bam male or female?
    
    Geez, you'd think that would be obvious!  Pebbles was the girl!
    
    PeterT
    

    For those still waiting, I double-checked with I sent in my BGII
    ticket refund.  It was on 9/6.   Got the refund and stamped tix back
    on 10/23, about 6 weeks later.

    /Ken

    
    
    Anybody besides me still waiting for their $$$$$ from GDTS?????
    
    
    
    
    Steve-O

    I got my ticket refund for both BG runs in last night's mail.
    
    I asked for a refund, and to have the tickets back. I wrote a note,
    thanking them for all the good seats they gave me, and even for the not
    so good ones.
    
    I also wrote in that I was planning on donating the refund to my
    favorite charity, which is Easter Easls. I wrote that I have been
    raising money for them, since my mother died, in 1982. I have played in
    Volleyball Marathons, and have raised close to $30,000 for Easter
    Seals.
    
    So, on the stub that came with my check:
    
    Dear Jim!
    I read your letter with awe (underlined) and interest. What a right-on
    thing to do! We salute you. Your mother is surely smiling from
    heaven....
    					Love, Ruby
    
    Those folks at GDTS are the best!
    

    %^)

I'm still waiting for my refund.

    I think Ruby's been busy. Wasn't it Debess or Carol who got a note
    back from Ruby?  I wrote a short note of condolences and hoping 
    to do business with them again in the future and how one of the
    shows was going to be a birthday show, but that really didn't matter
    any more...
    Amd I got a note back on the stub of the check, saying thanks, and
    have to see whether they could survive, though sounding hopeful, and
    a ps hoping my friends had treated me right on my bd, signed
    love Ruby!
    
    ;-)
    PeterT

	that Ruby seems like a real sweetie...

haven't seen mine yet...

    
    Finally got mine on Saturday. 
    Also rec'd Dick's Picks 3. 
    Best live CD ever. Definitive Grateful Dead. No doubt.
    
    
    Steve-O

I still haven't gotten my refund for 4 taper tix at Boston Garden.
I sent the tix back, oh, late Sept./early Oct..
I just called the tix problem hotline  415-457-8094 (at 11:30 EST) and got
the damn answering machine.  Is there anyone there???   Wait a few hours
and call again?  Is there another # to call?  I'm getting quite annoyed.

Josh

    Josh -
    	I'd say try again later. They keep semi-normal business hours at
    the office so maybe 11:30 EST was a bit early. I've called at 1pm EST
    and had someone answer.
    
    						

Josh - 
	I got through to them about this time on Monday (3:15). I tried 
earlier in the day but got La Machine. Folks were very friendly and 
helpful. With any luck I'll have my money back next week (which will be 3 
months since I sent it).

jeff

yep, I just call and talked to a friendly_human.  They didn't find anything
on my return, which he said was actually good, cause that means its in the
process of being processed, and could even be in the mail.  Ie. if they
_did_ have some record of it, I got the idea that that would mean they _had_
processed it, and it got lost in the mail.  ?huh? did I intepret their
modus operandi correctly?

 Josh