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Conference msgaxp::optical

Title:Optical Products
Moderator:TAPE::SENEKER
Created:Wed May 04 1988
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:841
Total number of notes:3218

832.0. "RW531 update fw 0.35 -> 0.37 problem!" by BRADEC::KUZMA () Tue May 06 1997 13:18

Hello,

I need update FW 0.35 to 0.37 in RW531.Jukebox is connected to 
KZPSA-BB in AS4100.
I have two RW531,one is with FW 0.37 and is O.K.,but the second with FW 0.35
has problem on SCSI.After conecting to SCSI on the Jukebox display is message
IMPTMSGRJ.
I tried to update FW from PC using  file DLD.ZIP from SUBSUYS::LCA:[SPECS....],
but I was not succesful.The download procedure started,but frozen and on the
Jukebox display was message IMCHBINT.
What to do?  Install new Half-capacity Autochanger controller PCA:29-32788-01!

	Thank you in advance
				Stefan.
T.RTitleUserPersonal
Name		DateLines
832.1LEFTY::CWILLIAMSCD or not CD, that's the questionTue May 06 1997 13:487
    Please escalate thru normal support channels if you need help with
    this. Downloading code in the field is not normally something we
    recommend, though the files are available where you said. It is not
    always a trouble free process.
    
    Chris
832.2WHATSA::MATTAWed May 07 1997 13:0010
Do not escalate this.  If you read the Readme posted in the same directory, 
you would have seen this note:

******* Please take your time, and follow the instructions carefully.*********
If reloading the Firmware Code does not resolve your issue, then you will have
                to order out a new AC Controller module.

The procedure posted has worked for many others, so you may have a BAD module.

Lisa
832.3BRADEC::KUZMAThu May 15 1997 08:4533
 Hello again,

I read note 553.0 and Readme file for DLD.exe before I wrote my topic to notes
and I decided to order new Autochanger controller.
I was optimist and I supposed that I received controller at least with FW O.36
and also eliminate that the module is bad.
I replaced modules and I had bad luck,the new one has FW 0.35. This module acts
same as original.
I also used another PC with scsi adapter,but I was not able update FW either.
I realize the problem is probably on PC side but I don't want to spend a lot of
time by tunning PC with variety scsi adapters.

The first step I need to do is update FW to 0.37.

Is there any other ways to update FW ?
        e.g. order the medium-RWdisk which contains new version of FW and from
             control panel of RW531 update FW (without using another equipment),
             similary like it is done for tape drives.

             obtain new controller module with new FW = 0.37.

                and so on...

I can escalate this problem,but I think that FW update procedure is not the
right case for escalation.

                Please give me some information,before I 'll start escalation.

                 Best redards
                                Stefan.

P.S. I am slightly suprised that the display messages on RW531 like IMPTMSGRJ   
     and IMCHBINT are not explain in documentation.
832.4WHATSA::MATTAFri May 16 1997 18:4012
Stefan,

     Since you seem to be having trouble downloading code, the 
correct action at this point in time is to order a new AC Controller 
module. If you P1 it from Logistics you should be able to specify
what revision you will accept. Logistics should now have modules 
at the latest rev of code.  

     Currently there is no other reliable process for downloading 
code. 

Lisa