Conference msgaxp::optical

789.0. "CSC Colorado's role w nondec" by CSC32::R_ROBERTSON () Wed Feb 19 1997 16:08

    There is a product plan in Tima for hardware support of
    US Design's optical products that says the CSC will provide
    hardware support on those products. US Design does not
    provide hardware support and if the customer has a hardware
    contract with us refering them or the field to US Design
    is not correct. Also a lot of the US Design jukeboxes are
    at mission critical sites, they usually went with US Design
    for one of two reasons either they wanted 12" worm support or
    they wanted to use Worm on alpha's. At these mission critical
    sites in particular the CSC interfaces with the customer and
    US Design to determine if the problem is ours or their's in
    situations where it is not clear also in many hardware situations
    we need to use the US Design utilities to help id a hardware
    problem. FYI at one time the CSC used to provide software support
    on US Design's optical products by a Digital agreement that
    agreement has lapsed and we do not support their software.
    Basically the same thing is true for Alphatronics optical
    products. NKK corporation is out of business if those jukeboxes
    are still under hardware contract where are you going to get parts
    from? The CSC Colorado will provide a best effort on any optical
    product that is under hardware contract with Digital. Logging
    a call is how you get that help we dot not read this notes file
    every day and the folks I refer to as optical engineering are
    there for Digital products only and hopefully for general theory
    questions on "new technology thingies".