| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 455.1 | Confirmation letter? | TEXAS1::SIMPSON | | Mon Jul 12 1993 19:53 | 7 |
|
Do you have a copy of the reservation confirmation? Every time
I have booked with NCL, I received a confirmation notice after
I paid the deposit. If memory serves, one of the items on it was
the cabin which we had selected.
Ed
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| 455.2 | | RTL::LINDQUIST | | Tue Jul 13 1993 14:53 | 32 |
| I'm sorry to be a pessimist, but I think you will find you
have very few rights. We had a bad situation with RCCL, and
when you read the complete terms and conditions of the
contract, the cruise line holds all the cards.
In RCCL's case, they can substitute anything, up to a
different ship (I'm not making this up) without liability.
And further, if you'd like to litigate, you've already agreed
to do so in a court of their convenience (Miami for RCCL).
If the cabin you're being offered is in the same class as
the original, I think you'll have a difficult time claiming
that it is inferior.
I think you may have to just make the best of it. If you
think the room near the play-area will be noisy, give it to
the kids. If you really have to have adjacent rooms, and the
boat is full, you could try to get NCL to book you on a
different departure date.
I know how frustrating this is. In our situation, I would
rather have stayed home than accepted their terms, but that
would have been financially stupid.
If the problem isn't resolved, I think your only recourse
is probably to avoid the company in the future.
- Lee Lindquist
|
| 455.3 | Cabin Assignments | GRANPA::LBINGNEAR | LOIS BINGNEAR @DWO | Tue Jul 13 1993 20:43 | 15 |
| When we planned our cruise we received our cabin # as soon as we paid our
deposit. As a matter of fact the Travel Agent gave us our cabin #
verbally, over the phone, and we received written confirmation when they
received our deposit. It seems your Travel agent may be at fault. We
had no problems with our cabins (we were with a large group of 74) and
everyone was aware of what deck and cabin they were assigned beforehand
and there were No suprises.
I hope things work out for you and you don't get the wrong impression
about the NCL DREAMWARD. We had such a Great time and everything went
smoothly.
Good Luck! and let us know how things worked out.
|
| 455.4 | Work the agent | LEDDEV::CULLISON | | Tue Jul 13 1993 21:03 | 30 |
| I agree with 455.3 and others. I assume you first got a verbal
confirmation which included specific cabin numbers. The agent should
have sent a more formal one within a week or so. I sounds to me
that the agent dropped the ball here, but it is hard to tell.
It really is true as stated in 455.2 that the contract is totally
written to protect the Cruise line with virtually no real
protection for the the consumer. This is true for all lines.
I've booked double cabins 3 times before on RCCL and never had
a problem, but I was always very careful. I believe you will have to come
down hard on the agent
if they do not respond. If you have it in writing the specific cabin
numbers then that will help. The problem is they may not be able to
fix it with the cruise line itself. I know myself I am always
very careful in cabin selection, I don't want that nice cabin
next to the elevator, over the disco etc. The ships are not as sound
proof as they say a lot of the time.
If it cannot be fix at the very least try to get some compensation
from someone if possible. If you do go with this arrangement then
try to block it out as much as possible and live with it or it
will just ruin your vacation. It is so late it is hard to deal with.
I know I would be upset myself.
The bottom line is if it cannot be fixed you have to make the
best decision for yourself.
Harold C.
|
| 455.5 | WE PERSISTED & WON! | GUCCI::DABROWN | | Thu Jul 15 1993 18:57 | 15 |
| Well, we worked it out. I was very firm with the agent. Our contract
had the correct cabin. The 'travel syndicate' our agent belongs to
made an error. They were able to convince another cabinholder to swap
cabins. We were switched to an outside cabin looking over the bow,
rather than on an outside starboard cabin. I am definitely a happy
camper now! In fact, the agent has made arrangements for a limo to
pick my family up Saturday morning and bring us to Baltimore where the
charter bus will be meeting us to take us to New York.
The excitement at my house is mounting, my teenagers are revved up and
I have no idea how all those clothes are going to fit in our suitcases!
Bermuda....here we come! Thank you all for your advice, everything is
working out.
|
| 455.6 | I WON A CRUISE!! | POWDML::PETRICCA | | Fri Sep 24 1993 17:06 | 21 |
| Hi all,
Did you ever wonder who wins those trips from AAA Travel Agency
Newsletter? Well, I WON A CRUISE! To the Caribbean! On Holland
America! I just found 10 days ago!
Well, I always wanted to go on a cruise but my husband NEVER wanted
to! Needless to say he now wants to go on a cruise!
I just found this notesfile today - didn't even know it existed until I
saw a reference to it in Holiday_Travel. I will be looking through it
in the next couple of months.
I do have one question though. Our accommodations are "M" which is an
inside room quite low on the ship from the diagram I saw. Does anyone
have any advice about upgrading? I want to make sure I get the best
possible room for us even if we have to pay a little. Also, I have no
idea about inside, outside rooms, etc. Any advice?
Thanks. Mary Ellen
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| 455.7 | Sorry, I can't help but... | EARRTH::DREYER | High apple pie in the sky hopes! | Fri Sep 24 1993 18:03 | 6 |
| NO advice Mary Ellen, but just want to say congrats!!! That's wonderful to
win a cruise, one of my dreams!!!
Have a great time!
Laura
|
| 455.8 | Meant to put 455.6 in a new note | POWDML::PETRICCA | | Fri Sep 24 1993 20:07 | 7 |
| RE: 455.6 "I Won a Cruise"
I meant to put that reply in a new note! It has been that kind
of a day. Does anyone know how to move a reply to a new note?
Or Do I have to type it in again?
Thanks. Mary Ellen
|
| 455.9 | | LEDDEV::CULLISON | | Fri Sep 24 1993 21:06 | 33 |
| I would just extract it and edit it in. extract file_name
As far as cabin changes it depends. I've cruised in these cabins
and they are normally just fine, unless it is an old ship with
upper/lower bunks. Inside means no port hole but that is ok.
Usually on first cruise you are in cabin so little it is not that
important as long as you are comfortable.
Note, depending on many factors upgrading can be costly. Difference
in book rate between least expensive to most expensive for two
on a 7 night cruise can be as much as $5,000.
example low end room might be 1,000 each for two 2,000 total
highest might be 3,500 each for two 7,000 total
Since the only difference is room itself you have to weigh it all out.
You might get an outside for a little more, or a better location etc
for a little more. Since you are starting at 0 cost it is easier
to spend money to upgrade ( actually not 0 cost, I am sure they
have to report the winnings as face value to IRS so you will probably
get stuck with federal and state taxes on it).
You probably can upgrade some for a small amount, if you want
look into it as far in advance of cruise as possible to allow
best selection. If you wait to day of cruise on solid line like
Holland then do not expect to get any upgrade.
Which ship ?? Holland is an excellent line so you are really
fortunate.
Have a good cruise,
Harold C.
|
| 455.10 | | POWDML::PETRICCA | | Tue Sep 28 1993 16:09 | 10 |
| Harold,
Thanks for the info. I might look into upgrading when we decide on the
date. The ship is the Westerdam. The room class is on the next to
the bottom deck. The restaurant deck is on the bottom. What do you
think of the deck level? Does that make a difference? I don't want to
feel like I am in a submarine!
|
| 455.11 | | LEDDEV::CULLISON | | Wed Oct 06 1993 19:15 | 24 |
| The only disadvantage to that deck level is you just have to
go a little further to get to things. I've been on the lowest deck
of very large ships a number of times and it was fine. It was tiring
on Sovereign when going from lowest deck to pool deck, 9 flights up.
Of course you can take elevators but I tried to avoid, so many
extra calories, had to burn them off.
The decision is really personal, I was in submarine service myself
so maybe I tolerate more than others. Unless you move up to
CAtegory F or higher then main difference is location and
inside/outside. To some people having the light come in naturally
and seeing the sea is more important than to others. You may for
a small amount be able to upgrade from inside to outside to a better
location. NOte that cheapest outside cabin (I) has upper/lower bed
which you may not like. Also note that windows on outside cabins
do not open unless in a very expensive room on large ship at higher
cabin levels.
Unless you go to a suite then expect the room to be tiny
relative to a hotel room etc. All rooms are usually very efficient
and work very well for two people.
Harold C.
|
| 455.12 | | WROS03::VASQUEZ_JE | livin' on blues power | Thu Oct 14 1993 18:42 | 16 |
| Congratulations! The Westerdam is a GORGEOUS ship! (One of my
favorites, could you tell?)
An inside cabin is an inside cabin unless you are located near, or
under, a noisy area such as the disco. Rumor has it that cabins near
either end of the ship feel more motion, but on a ship the size of
yours that probably won't be too much of a problem.
Trust me, an inside cabin is pitch black when the lights are out and
you will not know what deck you are on! My advice would be to save
that money for gambling and all that glorious shopping you MUST do in
St. Thomas!
Hope you have a fabulous trip.
Jeri
|