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Conference iosg::all-in-1

Title:	ALL-IN-1 (tm) Support Conference
Notice:	Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:	IOSG::PYECE

Created:	Fri Jul 01 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2716
Total number of notes:	12169

2556.0. "ACCVIO's when printing or reading new mail" by AIMTEC::GRENIER_J (Jean Grenier) Wed Mar 05 1997 03:43

    Customer is running V3.1 of ALL-IN-1.  His users use Wordperfect
    as their editor.  Sporadically his users are experiencing stack
    dumps when printing a mail message and/or attachment.  They can
    then go into ALL-IN-1 again and print without a problem the same
    message.  This happens to different users and it is very random.
    He successfully converted all his files (RSF) on 02-MAR-1997.
    
    Another user does an RN from the EM menu and gets the following
    type errors many times (about 1.5 pages worth):
    
    %CONVERT-W-UNKCNTL, unknown RTF-control-word "\ansicpg" encountered
    
    Then he ACCVIO's.
    
    If he does an II first and selects a message and does a R (read)
    he can see the document fine.
    
    He has no patches to his V3.1 system.
    
    Any ideas????
    
    Thanks,
    Jean

T.R	Title	User	Personal Name	Date	Lines
2556.1	ACCVIO doing RN of Message	AIMTEC::GRENIER_J	Jean Grenier	`Wed Mar 12 1997 01:13`	19
	Problem is still occurring, more information from customer. User creates document in WORD from WIN95, does a "save as" to WPCORP format. Opens Teamlinks, selects document, sends. VT users' do an RN and get the following type errors many times (about 1.5 pages worth): %CONVERT-W-UNKCNTL, unknown RTF-control-word "\ansicpg" encountered Then ACCVIO's. Sometimes doing an II first will correct the problem, but not always. Customer has already talked with SPIRE and was told this is an ALL-IN-1 conversion problem. This started with one user reporting the problem, now he has 3 users who have reported it. Any ideas??? Jean
2556.2	Isn't outsourcing fun...	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed Mar 12 1997 11:09`	7
	We already know about the RTF conversion errors, we get them here all the time. They come from the CDA convertor which is objecting to some record type in the message that it doesn't know how to handle. However, I've never seen (here) that followed by an ACCVIO. In any case, the CDA convertors are now supported by a third party, so I suggest you talk to them in the first instance.
2556.3	Who?	AIMTEC::GRENIER_J	Jean Grenier	`Wed Mar 12 1997 17:48`	3
	Who supports CDA Convertors? Thanks
2556.4	You mean you don't know? :-)	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed Mar 12 1997 19:32`	2
	It's some German Company, called something like System Connect. I would have expected you to know!!!
2556.5	System Consult GmbH	IOSG::BURTON	IOSG - SEI CMM level 3	`Thu Mar 13 1997 12:05`	3
	The company is System Consult GmbH of Berlin, Germany. See notes conference GALVIA::CDA. Note 2296.0 has details.