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Conference iosg::all-in-1

Title:ALL-IN-1 (tm) Support Conference
Notice:Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:IOSG::PYECE
Created:Fri Jul 01 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:2716
Total number of notes:12169

2538.0. "All-in-1 mail archive problem." by LISVAX::RIBEIRO_N (NELSON RIBEIRO @XIP) Tue Feb 25 1997 19:46

Hi all,
i known that this as already been discussed in a few notes earlier and on some
IPMT's, but i have been logged a call from a costumer who says he is having the
following problem:
every time he starts the procedure to archive messages he gets the following
error:
	"OA-W-NOARCAREA, no archive filename given on command line"

I have checked in COMET for articles that may be helpfull on understanding and
solving the problem, but i am finding a little bit hard to understand some of
the notes, because i don't known nothing about all-in-1.

I would appreciate if someone could help me, because the all-in-1 spec is on
holidays and there is no way to contact him for the next three weeks.

Thanks,
NelsonR.

P.S.

My e-mail is: 
	"ribeiron@mail.dec.com"
T.RTitleUserPersonal
Name		DateLines
2538.1IOSG::MAURICEBack in the eggTue Feb 25 1997 20:209
    Hi,
    
    One thing the System manager has to set up is an Archive Area. This is
    done from the menu option SM MAR. From this menu you can check whether
    there is an open Archive area with Status OPEN. If not just create one.
    
    HTH
    
    Stuart
2538.2LISVAX::RIBEIRO_NNELSON RIBEIRO @XIPTue Feb 25 1997 20:3411
Hi Stuart,
according to the costumer he has already done that; he created the arquive area
and set the flag to open.
He also said that he then do the option ADS -arquive procedure with flag set to
inforce arquive. I sure would like to give you more information about this.

Do you think that the costumer has to do anything else to put the procedure
working?

Thanks,
NelsonR.
2538.3IOSG::MAURICEBack in the eggWed Feb 26 1997 11:1713
    Hi,
    
    What version of ALL-IN-1 is your customer running? Has the customer
    made any customisations to the archive procedures?
    
    Also get the customer to go to SM MAR and then type R to read the Open
    Archive Area. The resulting display will show what disk directory has
    ben assigned to the archive area. Check that the directory does
    actually exist.
    
    Cheers
    
    STuart
2538.4LISVAX::RIBEIRO_NNELSON RIBEIRO @XIPMon Mar 03 1997 14:3214
The costumer is running version 3.0 PBL123A portuguese, under vms 5.5-2H4.

I will talk to the costumer to check if whats happening is what you mentioned in
the replies before.

Thanks for the help 
NelsonR.

P.S.
Do you mind if we could continue this subject in a mail exchange?
If you don't mind my mail address is:
  ribeiro@mail.dec.com (e-mail)
  or 
  nelson ribeiro@xip