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Conference iosg::all-in-1

Title:	ALL-IN-1 (tm) Support Conference
Notice:	Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:	IOSG::PYECE

Created:	Fri Jul 01 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2716
Total number of notes:	12169

2488.0. "User's process hang when editing" by ZPOVC::JONAHLIM () Mon Jan 27 1997 14:05

    Hi,
    
    I have users when they try to create a mail or answer a mail, the
    process will just hang there until we manually stop the server process
    and restarted it. 
    
    It happened quite frequently. Could someone enlighten me how to resolve
    this instead of just stop/start the server?
    
    We are using ALL-IN-1 3.0a with VMS 5.5-2.
    
    Thanks.
    
    
    Regards,
    
    Jonah

T.R	Title	User	Personal Name	Date	Lines
2488.1	some question...	IOSG::STANDAGE	My hovercraft is full of eels	`Mon Jan 27 1997 14:22`	16
	Hi, If the server is involved then the MAIN drawer must be either shared or set up for SMU access ? Can you confirm this ? Is anything logged in the OAFC$SERVER.LOG log file ? Are the servers from V3.0A days, or is there a TLC installed. You're running a rather old version of ALL-IN-1 now... -Kevin.
2488.2	here is the info	ZPOVC::JONAHLIM		`Tue Jan 28 1997 07:55`	15
	Kevin, The MAIN drawer is shared with another user, and OAFC$SERVER.LOG does not show any problem. Yes, we have TLC installed too. The reason of not upgrade ALL-IN-1 to the latest version is because the whole region is standardised to use the same version. Secondly, with the Exchange project, I believe there will not be any upgrade plan (as far as I know). Hopefully I have given you sufficient information. Thanks in advance. Regards, Jonah
2488.3	No answers, but some things to try out...	IOSG::STANDAGE	My hovercraft is full of eels	`Tue Jan 28 1997 13:35`	16
	Jonah, I'm afraid I haven't got any clear answers. Is this problem restricted to one user or does anyone who has their MAIN drawer shared get the hang ? Is there any difference if their default editor type is changed ? Another test...could you get the user(s) to select any document in their shared MAIN drawer and attempt to reserve it (option RSV). Does this work successfully ? -Kevin.
2488.4	Further questions and information	ZPOVC::JONAHLIM		`Tue Jan 28 1997 18:58`	19
	Kevin, The problem occured to a number of users before. Whether their MAIN drawer shared with other users, I have yet to find out. But the case which I mentioned in my .0, yes, the drawer is shared. If MAIN drawer is shared between two person, what causes it to hang when try to create or answer a mail. What if the MAIN drawer is not shared, what are the possibilities that a process will hang when the user tries to edit a mail. You question on reserving document, I do not understand how would it hang a process? Jonah
2488.5	?	IOSG::STANDAGE	My hovercraft is full of eels	`Tue Jan 28 1997 20:46`	46
	Jonah, >>If MAIN drawer is shared between two person, what causes it to hang >>when try to create or answer a mail. This is what I'm trying to determine. The questions I asked will hopefully narrow down the possibilities... >>What if the MAIN drawer is not shared, what are the possibilities that >>a process will hang when the user tries to edit a mail. Hopefully none...but the sharing of the drawer is significant (see below)... Obviously there's a problem somewhere, so my questions are an attempt to narrow down the possibilities of what could be causing it. >>You question on reserving document, I do not understand how would it >>hang a process? If the drawer is shared, then when the message is created it's entry will appear in the CREATED folder just BEFORE the editor is invoked. At this stage (and throughout the create/edit), it has a status of RESERVED. This is because you are creating/editing a new message in a shared drawer and our sharing model places it in a RESERVED state so that no other users can perform an operation on the message. All ALL-IN-1 reservations are done via the File Cabinet Server, and so the FCS is used by ALL-IN-1 to perform this reservation. If the drawer is not shared (or if the file cabinet server if not running), the entry in the CREATED folder will NOT be RESERVED, but instead will be UNSENT. So in other words, in this instance nothing is using the File Cabinet Server. Therefore, the questions regarding if the drawers are shared and if a normal user reservation works are improtant questions. I need to determine if the hang is occurring when the server attempts to perform the reservation, or whether it is happening at some point thereafter. Hope that makes things a little clearer. Without knowing the answers to these questions, it's difficult to say what is going wrong... -Kevin.
2488.7	!!!	ZPOVC::JONAHLIM		`Wed Jan 29 1997 05:18`	13
	Kevin, I understand your explanation. I have just checked with my colleague whom encountered this problem before, she told me her drawer is not shared with anyone. I now wonder could it be some problem in the server. I have enabled the tracing, hopefully I may find out something from there. Also, when an user encounter the problem, users who are using the same system get the problem too. Jonah
2488.8	?	IOSG::STANDAGE	My hovercraft is full of eels	`Wed Jan 29 1997 13:33`	16
	Jonah, If the drawer is not shared, then I wouldn't expect any interaction with the file cabinet server at all ! So, this is somewhat of a mystery. I'd be careful enabling server tracing for any lengthy period of time as the trace output file will get very large fairly quickly. Were these users using WPS+ as the editor ? I'm wondering if there might have been some resource problem on the system which stopped people from invoking the editor successfully...although we're now going into areas I'm not so familiar with. -Kevin.