[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference 7.286::railroad

Title:Humane Railroad
Notice:Welcome to HUMANE
Moderator:CIMCAD::PIERSON
Created:Thu Apr 04 1991
Last Modified:Thu Jun 05 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1294
Total number of notes:5900

1294.0. "Volunteers wanted for focus group, one evening only" by NETCAD::MORRISON (Bob M. LKG2-A/R5 226-7570) Mon Apr 28 1997 22:54

  I am on NARP's email list, and got this message. I am volunteering for this.
I don't know if the stipend will cover the cost of a 40-mile round trip, but
it's worth it just for the experience. Any other takers?

From:	US8RMC::"narp@worldweb.net" "NARP" 28-APR-1997 18:38:52.06
To:	narp@worldweb.net
CC:	
Subj:	High-speed trains

To NARP members in Mass., R.I., N.H.--

April 28, 1997--

Amtrak's Northeast Consumer Research and Forecasting is looking for ten
volunteer NARP members and their friends to participate in a research focus
group next week.  They are looking into consumer feelings about interior
design for the new high-speed train-sets.  A group of ten NARP members did
a similar session in Philadelphia last fall dealing with color schemes, and
they seemed to find it interesting.  The topic next week may be seat
design.

The session will take place Wednesday, May 7, 5:45 - 8:00 pm, with the
location at One Maguire Road in Lexington.  I have road directions to get
there; otherwise they recommend taking the Red Line to Alewife and then
getting a cab.  The firm running these sessions will pay a modest stipend
and provide a light supper.
[Maguire Road is right off route 128.]

If you are interested, please let me know as soon as you can, so I can get
back to them.  Since women are a minority in NARP's membership -- compared
to rail passengers in general -- I encourage female NARP members to
respond.  Also, any of you male NARP members who has a wife, female
significant other, female friend, etc., who might be interested, please let
me know that too.  They are looking for a variety of people in terms of
sex, age, body type, etc.

This is a chance to have a small input in the design of these new trains,
so I hope to hear from at least ten of you!

Thanks--Scott Leonard
T.RTitleUserPersonal
Name
DateLines
1294.1ReportNETCAD::MORRISONBob M. LKG2-A/R5 226-7570Thu May 08 1997 19:3822
  The focus group was an interesting experience. There were about 7 people
there. After a light supper, the two leaders escorted us to a mockup of a rail
car with 5 double seats. The cars and seats are being built specifically for
the new higher-speed service on the Northeast Corridor.
  We tried each seat in rotation and filled out a feedback form on each. 
Each seat had slightly different cushions on the bottom and back; the
other features such as width and reclining were the same. After
this, they led us to a conference room with a one-way-glass window (they told
us there were observers behind the window) and a tape recorder running, and
we had a structured discussion. The entire thing ran for 2 1/2 hours.
  About half of the people there were seriously involved in rail passenger
service: a NARP official, a member of the North-South Station Rail Link task
force, and another NARP member who rides the trains several times a month.
The others were, like me, "ordinary people".
  My reaction, and that of most of the attendees, was that all of the seats
were unsatisfactory. They seemed too narrow, too plain, and (as one person
said) too much like bus seats. My sense is that Amtrak is trying to cut
corners (sort of like some groups in Digital) on the passenger car design.
If the final product is like this, I think it will backfire. People expect
plush seats in all classes on intercity trains, especially in newly designed
cars. If they feel the seats are uncomfortable, they are going to be turned
off to the idea of traveling by train (except for really dedicated railfans).
1294.2NETCAD::MORRISONBob M. LKG2-A/R5 226-7570Thu May 08 1997 19:403
  Two more things: The NARP official was quite outspoken and I agreed with
almost everything he said. And we were paid $65 each for our time, more than I
expected.
1294.3Thanks for Carrying the ColorsDABEAN::REEDThu May 08 1997 21:147
    Sorry I missed it (a bit too far away for a week night) but I'm glad
    you were there. I agree in principle that train seats should be CLEARLY
    superior to bus seats in order to hammer home the noise level and
    ride comfort advantages that trains should always have over
    rubber-tire travel modes, and usually do. At least the NEC is in
    pretty decent shape compared to some Amtrak host railroads I have
    ridden on; that should help no matter what seats they choose.