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Conference forty2::x500

Title:X.500 Directory Services
Notice:Sprt: FORTY2::X500_SUPPORT, Kits: 216.*, try dir/titl=OFFICIAL
Moderator:FORTY2::PULLEN
Created:Tue Jan 30 1990
Last Modified:Thu Jun 05 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1016
Total number of notes:4299

961.0. "DSA hanging, exception reported" by NETRIX::"jolsson@a-131.tunnel.crl.dec.com" (jan-ake.olsson@ugo) Mon Jan 20 1997 13:49

T.RTitleUserPersonal
Name
DateLines
961.1a-109.tunnel.crl.dec.com::FORTY2::PALKAAndrew Palka Altavista DirectoryMon Jan 20 1997 14:5136
961.2Some feedback.NETRIX::"jolsson@a-101.tunnel.crl.dec.com"jan-ake olsson @ugoTue Jan 21 1997 11:2052
961.3a-101.tunnel.crl.dec.com::FORTY2::PALKAAndrew Palka Altavista DirectoryTue Jan 21 1997 11:4712
961.4Which files ?NETRIX::"jolsson@a-101.tunnel.crl.dec.com"jan-ake olssonTue Jan 21 1997 14:5345
961.516.120.224.4::FORTY2::PALKAAndrew Palka Altavista DirectoryTue Jan 21 1997 14:578
961.6regarding the problemALEF::NIKOLICTue Feb 18 1997 23:5813
    
    I have a customer who says their DSA is also hanging (few details
    available).  I was wondering how logging was activated to see the
    "2763:Exception reported at 477 in dsa_operators
    Thread was alerted" message.
    
    Also, if I get any info, I will send it to forty2::x500_support.  If
    there is a patch for the problem, I would welcome knowing about it in
    this note string.
    
    Thanks!
    
    greg
961.7a-101.tunnel.crl.dec.com::FORTY2::PALKAAndrew Palka Altavista DirectoryWed Feb 19 1997 12:389
'Hanging' can mean several different things. Without knowing what
the symptoms are we can't say what kind of tracing would be
appropriate.

In general tracing should only be used under the direction of
engineering. It is not intended as a diagnostic tool for the
uninitiated.

Andrew
961.8yALEF::NIKOLICWed Feb 19 1997 17:5615
    
    I agree.
    
    All I wanted to know was the note poster's trace settings to see if the
    identical type of log entry is placed in my customer's log (i.e. if the
    symptoms are the same).
    
    I believe that my customer says he can get things to resume after
    re-enabling the DSA but I suspect they are not very good at recording
    events as they happen
    
    
    Thanks and sorry for the confusion
    
    greg
961.9a-105.tunnel.crl.dec.com::FORTY2PALKAAndrew Palka Altavista DirectoryThu Feb 20 1997 11:4812
The 'hang' from note .0 appears to be due to a search operation
taking a very very long time to complete, without being
interruptible. It is not possible to disable the dsa during this
time.

If your customer is able to disable an reenable the dsa then it
clearly is not the same hang.

That is why it is essential to find out exactly what is meant by
'hang'.

Andrew
961.10more info on the hang at my siteALEF::NIKOLICTue Mar 11 1997 00:3312
    
    
    I actually logged into the system that was "hung" today.  Don't know
    the exact command that caused it to get that way.  However,  show
    default on DXIM shows that DXIM is in the unbound state.  Any command
    to bind to the database (or do something like "show sub") never comes
    back.  I can FTP some files to my account. What might be useful to get
    (i.e. files or outputs of some system commands?).  
    
    Thanks
    
    greg
961.11a-107.tunnel.crl.dec.com::FORTY2::PALKAAndrew Palka Altavista DirectoryTue Mar 11 1997 11:3919
So, the symptoms are that you are unable to
bind to the dsa. Do you know if an existing association
with the dsa can continue to operate normally ?

This may be some problem with the Indaemon, which listens for
inbound connections. If this thread exits then you can't bind
to the dsa. The thread is restarted when you reenable the dsa.
There have been several problems in the past which have caused the
Indaemon to exit. The most recent one is due to some invalid
protocol being received during the bind process. This causes an
unexpected status code to be returned from OSAK, which was not being
handled.

Are there any events in the decnet event log ?
Is there anything in /var/dxd/dsa_output.log ?
Is this problem reproducible ? Do they have any idea what
triggers it ?

Andrew Palka