| Title: | AdvFS Support/Info/Questions Notefile |
| Notice: | note 187 is Freq Asked Questions;note 7 is support policy |
| Moderator: | DECWET::DADDAMIO |
| Created: | Wed Jun 02 1993 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1077 |
| Total number of notes: | 4417 |
Hello,
I have tree panic's with panic_string:"" and ADVFS EXCEPTION Module =
2, Line = 1657. The current process was vquotacheck.
The O.S. is Digital UNIX V3.2D-1 (Rev. 41).
I send to the customer AdvFS Consolidated Patch, but I don't know If
that patches will be solve the panics problem.
Any help will be appreciate.
Regards
Ricardo
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 1035.1 | please try CANASTA Mail Server | HAN::HALLE | Volker Halle MCS @HAO DTN 863-5216 | Mon Apr 07 1997 14:42 | 8 |
Ricardo,
if you have the crash-data file available, please send them to the
CANASTA Mail Server (a crashdump analysis service !).
Please read note TURRIS::DIGITAL_UNIX 8919 for more info.
Volker.
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| 1035.2 | unknown panic | MDR01::CALVINO | MCS Madrid | Tue Apr 08 1997 02:14 | 11 |
This was the asnwer from canasta:
CANASTA was unable to find a rule matching the footprint of this
crash. If, in the future, a new rule is added that matches this
crash, you will be notified via mail.
This does not necessarily indicate that this is a new or unknown
problem, but that there is currently no CANASTA rule that matches
this case.
Regards
Ricardo.
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| 1035.3 | reported before IPMT MGO102481 -> QAR 49275 ... | HAN::HALLE | Volker Halle MCS @HAO DTN 863-5216 | Tue Apr 08 1997 06:16 | 37 |
Ricardo,
so you have used CANASTA (thanks !), but there was no rule match for
your case. The FIND_SIMILAR_CASES function in the CANASTA Mail
Server did have additional information for you:
There was a list of CANASTA cases with SIMILAR (or even IDENTICAL)
footprints and some of them were IPMT cases, e.g. like this one:
MGO102481.0 OGO bs_frag_has_stg:1665, 0xfffffc00003bd3b4] nil
MGO102481.2 OGO UNIDENTIFIED USEG 17-JUL-1996 10:31:39.00 booster2
^^^^^^^^^<<< IPMT number ^^^^escalated to USEG !!!
MGO102481.2 OGO V3.2D-1 ~
MGO102481.2 OGO boot panic advfs_sad bs_frag_has_stg msfs_real_syscall
msfs_syscall syscall _Xsyscall
MGO102481.2 OGO bs_frag_has_stg:1665, 0xfffffc00003bdc44] nil
This has shown you, that this crash has been seen (and sent to CANASTA)
before. Please see note SPECXN::CANASTA 239 & 244 on how to read and
interpret the information from CAN_OSF1_CASES.SEQ
When you check that IPMT, you'll see that the problem has been moved
into the QAR database as QAR 49275. If you then check that QAR (SET
HOST to node GORGE, enter Username: QAR_INTERNAL, select OSF_QAR db),
you'll find it to be similar to QAR 39341 and it also seems to say,
that it's fixed in V4.0...
You can also check the UNIX or ADVFS patch readme files for any of the
above strings: MGO102481, 49275 and 39341 to find out, if the problem
might have been fixed.
If this doesn't help your customer, you'll have to raise an IPMT ...
Sorry, but that's the way it is...
Volker.
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| 1035.4 | see note 870 for a crash with the same footprint | HAN::HALLE | Volker Halle MCS @HAO DTN 863-5216 | Tue Apr 08 1997 06:26 | 1 |
| 1035.5 | That's THE explanation... | BACHUS::DEVOS | Manu Devos DEC/SI Brussels 856-7539 | Tue Apr 08 1997 12:11 | 7 |
Thanks, Volker
for this excellent CANASTA user course and how to find our way in this
jongle up to the patch README file ...
Manu.
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| 1035.6 | Thanks! (GRACIAS!!) | MDR01::CALVINO | MCS Madrid | Thu Apr 10 1997 09:04 | 6 |
Hello, Volker
Thank you very much for your help
Ricardo
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