Conference noted::decnis

3564.0. "system resets" by CSC32::ARNOLD () Tue Mar 04 1997 20:51

Hi, 

I was looking for the reason for system resets and found note 2815. 

Now I have some questions.

This note indicates that this was added in 3.0-10, but I can't find it in
the fix notes, so it was undocumented?

From the note:

>    2) Relatively often (1-3 times a day), his backup router takes over
>       (decnis with same  config) and he sees "SYSTEM RESET" when he
>       does a SHO ALL.
>
>SYSTEM RESET is a new reboot code added in V3.0-10 and later and indicates that
>the DECNIS experieced a problem with the MPC and restarted without dumping. You
>could get a dump from this situation by setting hardware debug flags to
>1073742080 or you could try setting the same attribute to 1073742336 to see if
>the workaround is effective for your customer. (both values assume hardware
>debug flags is currently 0)
>
.
.
.
>    If there is a crash again, after changing the  network config, he will
>    also forward the crash to me, but actually he does this only during the
>    night and usually reboots the DECnis's afterwards to prevent these
>    situations during production times.
>    

What workaround, and what changes to the network config?

I'm asking because I have a customer that is seeing the system resets.

Thanks,
Susie Arnold
CSC/Colorado Network Support
    
    

Susie,

Have you customer upgrade to V3.1-9, latest fix kit for V3.1, and they will
probably never see the problem again. If you come and see me, I'll discuss the 
problem in detail with you.

Brad