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Conference netcad::hub_mgnt

Title:DEChub/HUBwatch/PROBEwatch CONFERENCE
Notice:Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7
Moderator:NETCAD::COLELLADT
Created:Wed Nov 13 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:4455
Total number of notes:16761

4362.0. "MS Hub624T Braindead after FW Upgrade !!!!!" by ZUR01::ACKERMANN () Wed Apr 16 1997 13:49

    
    
    
       	    Hi,
    
            **********************************************************
            *Multiswitch Hub624T is braindead after Firmware Upgrade!*
            **********************************************************
    
            Following Versions are involved:
            --------------------------------
            Clearvisn V1.1A is installed (Windows NT V3.51)
            Flasloader V1.3A
            Multichassis Manager V6.0.A
            Netrider Loader V1.1 (Bootp/TFTP Server)
    
            We tried to upgrade a Multiswitch 600 to the following
    	    Versions:
    
    
            Steps:
            ------
            first:
            -Multiswitch 600 Stack Director from Version
             T1.0.28 to V1.0 with sucess.
    
            next:
            -Multiswitch Hub624T from D1.0.15 to V1.0.0 ----> Braindead !
    
            File name is: dlmr2100.bin  (from the official Firmware Pointer
                                         in the WEB)
            The download startet, The LED on the stack Director stayed
            on: 000 (First 3 LED on) = Verify Image
            -Then he stopped there, i wait about 30 Minutes, the
             Hub624T Selftest LED went off and comes never on again.
            -I made Power-off on after this long waite, but it never
             passes selftest anymore!
            -We tried with IRIS to see for a Bootp Request on Port1 and
             also on the MGNT Port of the Stack Director, but we just
             see nothing.
    
            So, how can we recover this Module ? is there another way
            to blast the Image in to it?
    
            is this Image: dlmr2100.bin may Corrupt? The size is: 486KB on
            my PC for this file.
    
            Please Help, NPBU needs this Module for Customer Events!
    
            Thanks,
    
            Daniel MCS Switzerland (Network and Comm. Support)
    
            
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4362.1NETCAD::COLELLAWed Apr 16 1997 18:1057
    Hi Daniel,
    
     > is this Image: dlmr2100.bin may Corrupt? The size is: 486KB on
     > my PC for this file.
    
    This is not the size I get when I copy it to my PC. Mine says:
    497,664, so your size looks wrong to me. I would get another
    file off the web. 
    
     > The download startet, The LED on the stack Director stayed
     > on: 000 (First 3 LED on) = Verify Image
    
    The LEDs on the Stack Director should not be changing when you 
    load the repeater. Those LEDs are for loading the Director only.
    Did you perhaps use slot 9 when you meant 1-8 ? (However, the
    Stack Dir. will not accept an image that's not meant for him.)
    
     >-Then he stopped there, i wait about 30 Minutes, the
     > Hub624T Selftest LED went off and comes never on again.
     >-I made Power-off on after this long waite, but it never
     > passes selftest anymore!
    
    If the upper-righthand led didn't come on, then it's not 
    passing selftest. But you were just running D1.0.15, so 
    it's unlikely the hardware just decided to die on you.
    If you had a console on the Stack Dir., you could look at the
    current configuration to see if the Dir could see the Repeater.
    Otherwise, I don't know why the LED is not on.
    
     >-We tried with IRIS to see for a Bootp Request on Port1 and
     > also on the MGNT Port of the Stack Director, but we just
     > see nothing.
    
    You won't see a BOOTP request, DLMR devices wont load
    out the front ports.
    
    Is your Stack Director still alive? If so, try loading the 
    switch with the new file.  
    
    
     > So, how can we recover this Module ? is there another way
     > to blast the Image in to it?
     > 
    
    No, you have to go through a Stack or DEChub 900 to load it.
    And as long as your boot-block hasn't been corrupted (and I don't
    see how that could happen, even with the wrong file), it 
    should come back to life. 
    
    Try again and let us know.
    
    Barry Colella
    
    
    
    
    
4362.2Obsolete Hardware.NETCAD::COLELLAWed Apr 16 1997 18:209
    Sorry, I just realized, you probably have prototype hardware.
    If that's the case, then ignore everything I put in the previous
    note, your obsolete hardware wont work. ("That dog wont hunt.")
    Also, your Stack Director should be HW REV C, else it wont
    work either.
    
    -Barry
    
    
4362.3NETCAD::MILLBRANDTanswer mamWed Apr 16 1997 18:2416
Those versions of firmware are from last January.  If you are running
them, it is likely you have out-of-date prototype hardware, too.

The current hardware rev of the Stack Director is HW=C.  You can find
it in the sysDescr in MCM, and the top line of the Show Current Status 
console display.  I don't know what the current revs are for the 624T.
You may have old physical hardware, old PROMs, or old boot block
firmware.  

If you are going get a new replacement 624T, make sure you also get
a HW=C Stack Director.  HW=A does not play nicely at all with new 624T
or 612Ex. 

Sorry for the bad news,

	Dotsie
4362.4oops...NETCAD::MILLBRANDTanswer mamWed Apr 16 1997 18:269
>Those versions of firmware are from last January.  If you are running
>them, it is likely you have out-of-date prototype hardware, too.

I mean the T1.0.28 Stack Director and the D1.0.15 DLMR, not the
ones you've upgraded too!

	Dotsie


4362.5 MS 624T replacement only solution ??ZUR01::ACKERMANNThu Apr 17 1997 12:5036
    
    
    
    
    Hello together,
    
    Thanks for all Your replys.
    I checked the File again on my PC (With File Properties),
    the size is: 497,664 exactly the same as You said, so this
    is not the Problem.
    
    The Version of the Stack Director is:
    
    HW=A, RO=V00.07, SW=V1.0 (after Upgrade)
    
    The second MS 624T: HW=V1, RO=V01.03, SW=D1.0.16
    
    
    If I understand you correctly, the  Upgrade-Problem
    of this Module is based on the HW Revision of the Stack Director ?
    That means,we have to replace the Stack Director and the
    braindead  MS 624T Module?
    
    
    Just another Question for the future:
    
    -As i see, it is not possible to assign an IP Address to the
     individual MS 600 Modules. The only SNMP Agent is in the Stack
     Director implemented. So, how does the Bootp mechanism work for
     the MS 600 Modules?
    
    
    Thanks,
    
    Daniel MCS Switzerland Network and communication Support
    
4362.6NETCAD::DOODYMichael DoodyThu Apr 17 1997 14:5320
The problem may be related to the hardware version
of the 624T. Or it may not. Like Barry said, try to do
another downline upgrade using the stack director
to downline load the 624T.

Your upgrade problem of the 624T is not related to the
hardware of the stack director. What they were saying is that
the products must have a compatible hardware version in 
order to operate correctly. When/if you get a new stack
director, you must also get a new 624T and/or 612 switch.
You can't use the old prototype hardware with new shipping
hardware. Since both of you products are the old proto stuff,
they will work together.

As to your future question, MS600 modules do not do BOOTP. They 
do not have a MAC, that is why they have no IP address. They get
their firmware loaded only with the help of the stack director,
which can load even a module that is missing its firmware.

-Mike
4362.7"Module not responding"ZUR01::ACKERMANNFri Apr 18 1997 08:0015
    
    
    Hi Michael,
    
    Thanks for Your answer. The download via Stack Director
    is not possible, because with: "show current settings" the
    status of the MS Hub 624T is status down. It is also not possible
    to do a redirect to this Module. (not responding)
    At the Moment, i can anyway not test any more, because the whole
    Multiswitch went to a Customer Event.
    
    Thanks,
    
    Daniel
    
4362.8NETCAD::MILLBRANDTanswer mamFri Apr 18 1997 15:1616
Daniel,

For the MultiSwitch 600 modules, the downline load firmware is part of
the boot block.  Even with a 'dead' module, you can initiate a load.
From the setup console for the Stack Director, select 6) Downline Load.
When it asks which slot you want to load, reply with the stack level
("slot") of your 624T.  You can also use the version of Flash Loader
that comes with clearVISN V1.1A.

The Owner's Manual for the 624T should have a description of the LED
patterns used while downline loading, so you can check progress.

You still need to swap those prototype units for the real thing,
though.

	Dotsie
4362.9Thanks...ZUR01::ACKERMANNFri Apr 18 1997 16:0610
    
    Hello Dotsie,
    
    As soon as i get the Multiswitch 600 back from the Customer
    Event, i will trie again the downline load.
    
    Thanks,
    
    Daniel