| John, here is a good place to ask. The DECbridge 90 code is now (and has been
for a while) under the control of the network support group (NPSS). They do not
ordinarily release updates on as regular a basis as the engineering group unless
there is a major fix implemented. My understanding is that they have been
making fixes as customer and field queries having been coming in. I have asked
the question about when NPSS is going to officially release their fixes, and I
am hearing that it is soon. I am pushing to make sure it is included in the
next consolidated kit.
...Roger...
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| I'm *really concerned* because NOT having fixes - i.e. having problems
get logged as a call, come in ,etc., means that we have CREATED A
CUSTOMER SATISFACTION ISSUE as well as a COST to the corporation to
process the call, order the update etc.
So...if we are serious about decreasing costs and increasing customer
satisfaction - we need to be up front with all this and VERY visible.
One university here had a net that failed religiously every 4-6 weeks.
The only way they could fix it was unplug everything. A CISCO router
at one point helped it...but...that was pushing them to trash the
DEChubs and go all CISCO.. I got them to update to V3.1 and it appeared
to fix many of the issues. They still have some but....should V3.9 be
used? Duuh?
So, unless we do REGULAR RELEASES of even minor fixes we really are
displacing the cost of the engineering to the field - and, hey as we
have 2/3 or less people in the field (our office going from 330 to
about 120 - tech support from 40 to *2*..yes 2!~!!) we have NO time to
deal with it!
It HAS to be a regular release cycle or forget it!!!!!
j
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