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Conference netcad::hub_mgnt

Title:DEChub/HUBwatch/PROBEwatch CONFERENCE
Notice:Firmware -2, Doc -3, Power -4, HW kits -5, firm load -6&7
Moderator:NETCAD::COLELLADT
Created:Wed Nov 13 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:4455
Total number of notes:16761

1485.0. "900-mx bridge firmware upgrade failure !" by OTOOA::KUNKEL () Tue Sep 27 1994 23:14

    I have a customer who unsuccessfully tried to upgrade his 900-mx bridge 
    from ver 1.21 firmware to the latest 1.40 firmware.
    
    The problem is the firmware upgraded successfully via decndup but when
    the bridge re-initializes and runs self-test it fails with the symptom
    of a corrupted firmware image ie, port 1 # led on, and the bridge ok
    led off. He powered the bridge off/on and the result was the same, a
    very unsatisfied customer ! 
    
    The documentation with decndup and the firmware release notes do not
    describe how to recover from a failed firmware upgrade.
    
    I received another bridge from customer service spares and performed
    the upgrade myself in our test labe and exhibited the exact same
    symptom !
    
    Is this a known problem, and what is the resolution or suggested work
    around, so that I can satisfy my customer and regain his confidence in
    the product set.
    
    Thanks,
    
    Mike K.
    
    
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1485.1see note 1193 and 1391BIS5::RUTTENSWed Sep 28 1994 07:486
    I experienced exactly the same behaviour of my bridge yesterday.
    I will try to solve the problem today using the procedure described in
    notes 1193.* and 1391.*. 
    I will let you know the result.
    
    Rgds.....P.
1485.2What kind of load did you do?ROGER::GAUDETBecause the Earth is 2/3 waterWed Sep 28 1994 11:239
May I ask how you performed the upgrade?  Did you follow the instructions in the
HOW2LOAD.TXT file or the DECbridge 900MX release notes that were supplied with
the DEChub Consolidated Firmware Kit V1.1?  I ask this because it is possible
that if you tried to do a MAM-assisted upgrade from v1.2.1 to v1.4.0 it might
corrupt the firmware image.  You must perform a direct load of v1.4.0 (i.e.
assign the bridge an IP address and use that address to perform the load).  If
you did this, then I do not know why the load failed.

...Roger...
1485.3BIS5::RUTTENSWed Sep 28 1994 11:4617
    I did a direct load (no MAM assisted upgrade).
    
    So, this morning I tried to get my bridge up and running with the
    assistance of one of our UNIX-specialists. We used the procedure as 
    described in note 1193 and 1391.
    
    We managed to load the v1.4 firmware but the module always
    reinitializes it self after a few seconds "MODULE OK" lit-up.
    
    So, after power on the "POWER OK" LED lits and the module goes into a
    sequence of selftest and associated LED-patterns going on and off.
    After a while "port state #" of port 2 light yellow and a few seconds
    later "MODULE OK" comes on. Again a few seconds later the module
    reinitialize.
    
    Does anyone knows a workarround for this strange behaviour ?
                                  
1485.4direct loadOTOOA::KUNKELWed Sep 28 1994 12:167
    re .2
    
    I performed the upgrade using the direct load method, ie assign an ip
    address to the bridge module then use decndup to blast the firmware to
    the ip address assigned to the bridge.
    
    Mike K.
1485.5NETCAD::SLAWRENCEWed Sep 28 1994 20:2712
    
    Far and away the easiest way to get into this situation (I have no way
    of knowing if this applies to these particular cases, of course) is to
    be impatient.  The bridge takes a _LONG_ time to write the flash memory
    after the image is downloaded (and the image load itself can be very
    slow too under some network conditions).  If you power cycle the bridge
    when that flash write is in progress you _will_ corrupt the image and
    get a 'brain-dead' bridge.
    
    A good rule of thumb:  DON'T reset a device manually after a download
    until it has come all the way back up to normal operation by itself.
    
1485.6KAOFS::S_HYNDMANAcronym Decoder Ring ArchitectWed Sep 28 1994 20:349
    
    	Is a "_LONG_" time in the order of 2 mins, 5 mins, 10 mins, an
    hour???
    
    	I've got 11 bridges (plus repeaters, mams) to upgrade and I don't
    want to get these screwed up.  It was a long enough wait just to get
    these.
    
    Scott
1485.73-5 minutes to write flashOTOOA::KUNKELWed Sep 28 1994 23:1427
    re .5 & .6
    
    A long time is in the order of 3-5 minutes ( when you are waiting of
    course this seems like an eternity ! )
    
    I was able to successfully load the bridge via Bootp with the latest
    firmware image, patience is a virtue, and you do need access to a Bootp
    server to correct a corrupted firmware image.
    
    History Lesson
     
    The original problem was due to the customer loading the image,
    resetting the bridge before the image was written to flash, and
    compounded by the fact that the port the bridge uses to issue the Bootp
    request ( port 2) was defective (ie dropping bits, verified with a
    lan-analyzer). 
    
    I compounded the problem by upgrading a unit from spares, and did not wait
    the required time for the image to write to flash, hence another bridge
    with a corrupted image. 
    
    Moral of the story, read the release notes very carefully, and
    wait, wait, wait !!!!  Also, ensure you have a Bootp server available,
    and backups of the current firmware images, in the event ( this can
    happen to you ) of a corrupted image, or you will be very unhappy camper !!!
                                   
    Mike K.                   
1485.8RE: BootP load and virtues of patience... :-)NETCAD::BATTERSBYThu Sep 29 1994 12:4812
    Hi Mike - I just got back to the office after being up in our
    ASO mfg plant since Monday. I got your phone message, and then
    checked in here. Looks like you got your answers to your problem.
    Scott is right when he says, be patient on the load process.
    The description in note 1193.1 is very accurate when describing
    the process to use when it has been determined that the bridge
    image got corrupted somehow either in the process of doing an
    upgrade or for whatever other possible reasons.
    you mentioned something about the bridge port used to do the load
    being bad or flakey. Could you elaborate on this a little more?
    
    Bob
1485.9No bootp requests anymoreBIS5::RUTTENSThu Sep 29 1994 17:319
    In my case I have the "port two" LED lighting yellow from time to time.
    This during the sequence of reinitializing and selftesting all the
    time.
    
    So, this bridge doesn't even sent bootp requests anymore. I think I
    came to a point of no return and I have field-service my bridge
    swapped for a new one allready loaded with V1.4.
    
    P.
1485.10Defective AUI portOTOOA::KUNKELFri Sep 30 1994 01:2712
    re .8
    
    I determined port 2 was defective on the bridge by monitoring the Bootp
    request packet with a lan-analyzer, the source and destination
    addresses in the packet header were corrupted, ie FF-FE-FF-FF-FE-FF
    instead of the ethernet broadcast address of all F's, 08-00-2A-
    XX-XX-XX instead of the digital assigned 08-00-2B-XX-XX-XX mac address,
    leading me to believe the aui interface was intermittently dropping bits.
     
    
    Mike K.