| John,
The default is to install everything (images and both release notes formats).
Therefore, all three items are PRE-SELECTED when the dialog box is displayed.
What you did was DESELECT the things you wanted (which is what you saw after the
installation). I guess I should have made that more clear in the release notes.
Noted for the next version.
Now let me make something extremely clear. The network version of the DCF
kit is FIRMWARE and RELEASE NOTES only. DECndu Plus is a SEPARATE KIT. This is
CLEARLY stated in the DCF release notes (if anyone actually took the time to
read them). It is my understanding that there is an order number through the
SSB that will get you both DCF and NDU. But they are still separate media (you
get two separately installable "kits" with one order number). However, these
two kits are made available on the network as two separate kits. This was
CLEARLY documented in the DCF kit announcement (see note 1368.0).
...Roger...
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| Roger.....
There are, for each product, 5 names by which it is called - pardon if
this sounds like the musical CATS....
1.) The license order number
2.) The media and documentation kit initial
3.) The software update (regular shipment) kit
4.) Product installation service
5.) Product support (i.e. 800 number service)
I REALLY WISH that the folks who published our Sales Updates and other
**** (put your favorite nasty word there) put ALL of those by the
pdocut. (Realize too that there are variants, for TK50, RX23, etc.)
Every time I need to find a product it takes me ages to figure out by
WHAT five names the DAMN THING IS CALLED so I can make sure that:
1.) My customer is licensed for it
2.) They get the kit
3.) THey keep getting updates
4.) They will PAY for somebody to come and install it rather than
expect a freebee
5.) They get the ability to dial 1-800-Digital (or whatever) and get
support that they pay for (again, instead of a freebee)
THE SERVICES AND SUPPORT AROUND YOUR PRODUCT SET ARE NOT CLEARLY
DOCUMENTED NOR EASY TO FIND.
Please test this yourself. Take a day and go find the part numbers. I
guarantee that it will take you NO LESS than two hours to find all of
these and most likely 3-4. Don't ask me, I've not had enuf
concentrated time to find em yet.....
Now, WHEN ARE YOU GOING TO DOCUMENT THEM FOR US?!
j
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| ONe other thing.....
Because, at order time - when the customer is in 'buy mode' we don't
put these on the quote, or our reseller doesn't order em, etc., or
whatever, we get a customer who EATS UP support time. The result -
cost of sales, etc.
So...if we got all of this stuff together, easily documented, it would
greatly help us:
1.) Increase revenue generation (i.e. annuity revenue for product
updates)
2.) Potential service revenues on installs and support
Personally, I LIKE IT when we make it EASY for folks to SPEND THEIR
DOLLARS ON DIGITAL.....
Now, where are those number....?
j
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