| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 1206.1 | That's what was explained to me . . . | DELNI::DHILL | | Wed Feb 12 1997 13:53 | 1 |
| Yes: If you come to work and are DOA, you get the rest of the day off.
|
| 1206.2 | For Parts?? | TROOA::MCRAM | Digital: There's no Life like it! | Wed Feb 12 1997 14:02 | 3 |
| For new product, or spares parts delivery for MCS?
Marshall
|
| 1206.3 | | SHRCTR::PJOHNSON | Vaya con huevos. | Thu Feb 13 1997 11:45 | 4 |
| New product, such as whether sales should be called and product
replaced by pbu or mcs called and mcs replaces.
Pete
|
| 1206.4 | ee See | TROOA::MCRAM | Digital: There's no Life like it! | Thu Feb 13 1997 11:56 | 9 |
|
See http://trh102.trh.dec.com/Warranty/TermsConditions.html for
the Canadian MCS policy. We indicate all non-PCBU product be returned
to the selling unit in the case of DOA's. PCBU product is handled
differently due to corporate inter-BU agreement.
Note this Canadian-only wording.
Marshall
|
| 1206.5 | It should be in the SLA | DELNI::DHILL | | Thu Feb 13 1997 14:16 | 5 |
| Ask for a copy of your business' SLA with MCS.
NPB's states that it is responsible for DOAs; once a product is
installed and demonstrates functionality, MCS is responsible (but
that's a contractual thing NPB has with MCS).
|