| GKS V6.2 is pretty old now (late 1995); the latest version
is V6.5 (see note 2535.30).
Since V6.2, numerous problems have been fixed, including
some that may have some bearing on the problem your customer
has observed.
I suggest that you install GKS V6.5 and look for the problem
again. If it recurs, check some basic things:
1) GKS$WSTYPE and GKS$CONID set to reasonable values;
2) GKS license installed and loaded;
3) if the GKS license is limited in the number of users who
can use GKS simultaneously, make sure this limit is not
being exceeded.
I don't have access at the moment to the TIMA article you
refer to, so please excuse any repetition . . . .
Regards,
Ben Crocker, GKS project leader
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