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Conference napalm::guitar

Title:	GUITARnotes - Where Every Note has Emotion
Notice:	Discussion of the finer stringed instruments
Moderator:	KDX200::COOPER

Created:	Thu Aug 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3280
Total number of notes:	61432

1639.0. "Martin 2nd owner needs advise on repair/guarantee" by NCBDVX::HOHMD (Sacred cows make great steaks) Tue Jan 16 1990 16:26

I am the SECOND owner of a '73 Martin D28 in need of some body work.  There are
two cracks in the top that I can see light through when I shine a flashlight
into the sound hole (they extend from the bridge all the way down to the base
but the finish has no gap in it)

When I bought it from the original owner, we exchanged addresses and have kept
in touch in the event it should ever need work that would be covered by the 
life-time/original-owner guarantee, but he lives in Florida now and I'm in
Iowa!

So, my real question is, have any of you not-the-original-owner-of-a-Martin 
ever had your axe repaired and covered by the guarantee, and how did you go
about it?

thanks for the advise,

-dale

T.R	Title	User	Personal Name	Date	Lines
1639.1	worth a try	ZYDECO::MCABEE	les haricots	`Wed Jan 17 1990 17:23`	8
	I had some warranty work done about fifteen years ago. I was the original owner, but there was no documentation involved and no questions asked. I just shipped it to the factory and waited four months to get it back. :^( Nowadays, many shops are authorized to do warranty work. You might just ask one of them what documentation they require. Bob
1639.2		E::EVANS		`Thu Jan 18 1990 15:04`	8
	I think trying to get Martin to do warrantee work on a 17 year old instrument when you are the second owner is a bit unfair to Martin. I had similar work done to my '73 D-28 recently by Martin. You can send the guitar to them and they will give you a free estimate. The downside is that they take a few months to do anything. You may want to find a good local repair shop. Jim
1639.3		ZYDECO::MCABEE	les haricots	`Fri Jan 19 1990 14:26`	5
	>I think trying to get Martin to do warrantee work on a 17 year old instrument >when you are the second owner is a bit unfair to Martin. Yeah, I have to agree. I replied without thinking.
1639.4	"Official" Martin repair shops	FLYWAY::CHAOT::WIEDLER	they could never be blue	`Fri Nov 27 1992 10:52`	9
	> Nowadays, many shops are authorized to do warranty work. Is there an official list of shops authorized to do Martin warranty work ? I would be interested to know if there are such shops in the central Europe area. FeliX
1639.5		E::EVANS		`Sat Nov 28 1992 10:35`	7
	If the guitar is under warranty, then I'd send it back to Martin. They will do an outstanding job. Unless you have something really major, you should get it back in 8-10 weeks (this is the major downside). Jim - who just sent his D-40 back to the factory :-(
1639.6	Refret job in Switzerland	FLYWAY::CHAOT::WIEDLER	they could never be blue	`Mon Nov 30 1992 04:20`	13
	Re: .-1 As I live in Swizerland, it might get quite expensive to have the guitar sent back to Nazareth, Pa. ... but probably worth it if it's a serious repair job and under warranty. In my case, my D-35's frets are just worn after 15 years and need to be replaced. FeliX. P.S: I wonder if it voids the Martin lifetime warranty when you have a repair job done by an "unauthorized" person?