Conference hydra::amiga_v1

3704.0. "Commodore Express Program" by LEDS::ACCIARDI (Larger than life, and twice as ugly) Sat Apr 21 1990 03:04

    
    
    
    Article 1251 in comp.sys.amiga.hardware:
    From: lauren@cbmvax.commodore.com (Lauren Brown - CATS)
    Subject: Re: New A500 Customer Service Program
    Message-ID: <10980@cbmvax.commodore.com>
    Date: 19 Apr 90 22:14:59 GMT
    Reply-To: lauren@cbmvax (Lauren Brown - CATS)
    Distribution: usa
    Organization: Commodore, West Chester, PA
    Lines: 70
    
    
    The following press announcement was made today (April 19th) by
    Commodore
    Business Machines.
    
    
               COMMODORE/FEDERAL EXPRESS ANNOUNCE
             UNPRECEDENTED CUSTOMER SERVICE PROGRAM
    
    
    West Chester, PA., April 19, 1990 -- Commodore Business Machines, Inc.
    today announced the establishment of Commodore Express (TM), a new 
    24-hour toll-free "helpline" and door-to-door customer service
    program. The service is being offered to new Amiga 500 owners in the
    U.S. in cooperation with Federal Express Corporation.
    
    "Commodore is dedicated to customer satisfaction," said Jim Reeder,
    Commodore vice president for customer satisfaction. "Commodore Express
    is the first of a number of innovative new services to be offered by 
    Commodore in support of that commitment."
    
    Commodore Express is part of an aggressive new customer service 
    package designed with the home computer user in mind. The program was
    developed by Commodore in conjunction with the company's recent
    introduction of the Amiga 500 into the consumer channel.
    
    The comprehensive program includes:
    
    *   A 24-hour toll-free "helpline" service offering new Amiga
       500 owners the availability of ongoing assistance in
       setting up and operating their Amiga 500s; and
    
    *   Free pick-up and return computer delivery for in-warranty
       repairs.
    
    Commodore Express' free pick-up and return service applies to
    in-warranty repairs only and requires proof-of-purchase. This
    program will be made available to all Amiga 500 owners in the
    U.S. who purchased their computer after January 1, 1990.
    
    "Setting up and operating a computer can be intimidating, especially
    for new users," Reeder said, adding that even the simplest manual
    is often too technical. "Commodore Express makes the prospect of
    owning a computer easier by providing home users with ongoing service
    and support that lasts long after the sale."
    
    Further details regarding this program are available by contacting
    Commodore's Customer Satisfaction Department at 1200 Wilson
    Drive, West Chester, PA 19380.
    
    Commodore Business Machines, Inc., based in West Chester, PA., 
    manufactures a complete line of computers and peripherals for the
    business, education, government and consumer markets.
    
    The multitasking Amiga (R) line includes the Commodore Amiga 500 (TM),
    the Commodore Amiga 2000 (TM), and two enhanced products: the
    Commodore Amiga 2000HD (TM) and the Commodore Amiga 2500/30 (TM).
    Commodore's line of MS DOS (R) compatible computers includes the
    Colt (TM) and Professional Series III (TM).
    
    
             #    #     #
    -- 
    =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
    Lauren Brown     -- CBM   >>Commodore Amiga Technical Support<<
                                        1200 Wilson Drive
                                      West Chester, PA 19380                     
                       UUCP     ...{allegra,uunet,rutger,}!cbmvax!lauren 
                                        PHONE 215-431-9100
                
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    	I like many others will not fall under this proective wing,but
    it really is nice to see a positive move like this.
    							bill