Conference hydra::amiga_v1

    Basically, my attitude is, "nothing ever works, and nobody knows
    anything."
    It keeps me from taking things for granted and setting myself up
    for disapointment.
    Tom

    It seems to me that part of the problem is yours, for believing
    the "real soon now" promise.  However, they should not have treated
    you badly.  They should, for example, have promised to send you
    one as soon as it came in (for a suitable deposit).  System Eyes
    did this for me, and I only had to drive 5 miles to reach it!
    
    It may be that you encountered a particularly bad sales person.
    Just in case that is the case, you should write a letter to the
    store, describing your experience and giving the date and time.
    To management, it shouldn't matter whose fault caused your
    disappointment---their sales persons should be courtious and helpful
    to anyone who walks in the door, no matter what.
        John Sauter

Re: .0

My experience has been that any estimate of when a shipment will arrive
is wrong.  Doesn't matter how good the store, what brands they carry, or
what merchandise is sold.

This has been true of every computer store (Amiga and non-Amiga, business-
oriented or consumer-oriented) I've dealt with.

    
    
    	I had a similar experience here in Colorado Springs.  Besides
    	being rude, the salepersons gave me bad information which I
    	could disprove by just reading a box on the counter top.  There
        is no good reason for rudeness, period.
    
    	For the most part I can trace the source of these kinds of people
        to the management.  When I go to store that is trying to establish
        themselves, they bend over backwards to help.  When I go to
        a store that has a lot of success, the temptation is strong
        not to try as hard.
    
    	What it boils down to is, what are you willing to put up with.
        I, for one, am willing to pay a little more for polite,
        knowledgeable service.
    
    				Time to get off my soap box,
    				Tom

    Thanks for the information.
    
    re .2
    	The funny thing about it was that there were 3 salespeople
    listening to me, and ALL of them were acting the same way.  I felt
    that the least they could do was offer to send me the package. 
    I would have been happy to put down the deposit.  I didn't feel
    any anger at the shipping date being wrong.  I was just angry at
    their attitude toward the whole thing.  Whatever happened to "The
    customer is always right?"
    
    	Oh well, life goes on.
    
     - Chris
    

    
    	Arrgghhh !    This stuff makes me boil !   I WANT TO support
    local businesses, help keep them in business so I can try_before_I_buy
    but this is exactly the kind of experience that sends me to the
    little mail order ads in the back of magazines.  Its not limited
    to this hobby either.
    
    	R
    

    I hope this kind of service doesn't surprize you folks!!!
    This is the way things are in America today!! Polite, and conciderate
    service is on the steady decline as prices are on the sharp incline!
    
    Good and polite service is making room for the drive thru teller,
    fast food, fast paced society we live in. I've even heard of a drive
    in church service somewhere in the south! 
    
    You have to forgive me, but this subject is one that gets me totally
    pissed!!! Watch an old movie and see how a customer gets treated
    in stores and resturaunts...better yet, take a trip to Japan. The
    customer is more than just right...he/she is treated "special".
    Just try and monitor your interactions with salespeople, waitresses
    etc. How about taking a trip to NYC...There's a place...If you're
    into S & M then you really get your moneys worth! I'll stop here!
    I hope I have't offended anyone but like I said , this is a biggy
    for me.
    
    		Sorry, Tom
    
    P.S. I could probably fill up a whole notes file and use up an
    ra81 just on this subject...I've erased about 30-40 lines cause
    this is not the place for me to vent my anger! 

    If you are looking for a fairly decent AMIGA dealer in Atlanta I
    would recommend : PC Exhcange in Lilburn. They have been very helpful
    and have good prices.
    
    Jim
    
    { no vested interest, just another pilgrim looking for truth and
    beauty }

    I understand completely what you are might be feeling. Here's another
    one.
    
    I went into a local store (which I had given 100's of dollars of
    buisness in the past) and bought a game (the game was ARGHH!). When
    I got it home, I discovered that it didn't run properly on my old
    A1000 due to some weird copy protection stuff that they did to the
    disk. Well, I knew this wasn't the stores fault but I took it back
    to them to see if they were going to stand behind me on this one.
    
    Not only did they not exchange or refund the purchase, but they
    accused me of making a copy of it and trying to rip them off. I was
    livid!! I had to eat the price of this game which never did work
    on my computer.Fortunately, I had a friend who wanted to buy it
    from me and it worked fine on his newer Amiga.
    
    Needless to say, I never gave them my buisness again. What I don't
    understand is how buisnesses that take this attitude manage to
    stay around. As I told them, "Why would I want to come into your
    store and pay premium prices if you are not going to provide any
    service." Obviously, it's cheaper to order the stuff from a mail
    order house.

    re .9
    
    	You should have threatened to sue them for such accusations.
    (Just kidding)  I wonder what I'd do if someone ever accused me
    of such a thing.  Besides, I don't know of any way that copying
    a disk could make the ORIGINAL not work.
    
    	Does anyone know of an Amiga sales center in Greenville, SC?
    It would be much closer than driving 110 miles from Clemson to Atlanta.
    Besides, I WORK in Greenville.
    
    
     - Chris
    

    re .10
    
    Actually, I threatened to beat them sensless, but then I realized
    that they had no sense :^)