Conference 7.286::macintosh

Has anyone had a problem where ClarisWorks 4.0 IE falsely complains that it has
been modified by another program or a virus?

I have

    o  Deleted it and reinstalled (several times).

    o  Checked for viruses with Disinfectant and McAfee (eval copy) -
       neither found any, and I didn't expect them to.

    o  Turned off and then uninstalled the Stuffit SpaceSaver portion
       of Stuffit Deluxe.

    o  Thrown away preferences.

    o  Tried reinstalling on a different partition of the hard drive,
       in case the problem was a bad disk block.

So far, nothing has worked.  I presume there is a fix...


I have also gotten bitten another way.  The System Requirements box said

    o  Mac OS compatible computer with a 68020 processor or higher

    o  Hard disk drive and 4 MB memory (8MB for Claris Home Page and PowerPC
       processor)

The way that's worded, it sounds like Claris Home Page needs 4 MB on a 680x0
machine and 8 MB on a PowerMac.  But after I installed the software and went
to play with Home Page, I got a dialog saying it was only for the PowerPC...
way to go, Claris!

    Hi Thomas,
    
    >>Has anyone had a problem where ClarisWorks 4.0 IE falsely complains
    >>that it has been modified by another program or a virus?
    
    This rings a faint bell in my head. I believe I saw it when I was
    trying to track down another problem on a **&^#^@$%% Performa 6200.
    (Please excuse the editorializing. I still have not recovered my
    natural equanimity lost during that experience.)
    
    When trying to reduce the system to the minimal number of extensions,
    suddenly WriteNow and ClarisWorks started returning bizarre errors
    on startup. If I remember correctly, they were primarily due to having
    turned off extensions and, in particular, the extensions for subscribe
    and publish.
    
    Assuming you have the Extensions Manager and have saved your current
    set:
    
      	Try turning on all extensions, rebooting, and seeing if the errors
    	persist. If they go away, selectively start turning extensions
    	off until the errors return. That way you'll find out which 
    	extension(s) are required.
    
    
    --Andrew Gent

and on the off-chance it's relevant, there's an updater for ClarisWorks (to 
4.0V5) at: www.claris.com - you'll have to get at the updater via either the  
"Products" or "Software Center" options (I can't get at it through either at 
the moment due to a server problem).

Thanks.  Unfortunately, I believe I'm already running with all extensions on
(except the one for the disconnected, dead Iomega Zip drive) and that the
version of ClarisWorks on the CD is 4.0V5.

    Re .185
    
    Can we see a list of the extensions you're running with?  I've been
    running ClarsWorks for several years, starting with V2.0 and working up
    through 2.1, 3.0, and 4.0, on four different machines (475, PB150,
    IIci, and 6200) and have never seen the problem you're getting.  I run
    with a fair, but not massive, number of extensions and control panels. 
    (My icon march is 1-2/3 rows long.)

I doublechecked the version of ClarisWorks.  It is 4.0v5, dated September 1996,
and has a file size of 979,176 bytes used.  If you have this version and it has
a different file size, please let me know!

Here's the report from the Extensions Manager control panel.  The Iomega Driver
was the only item without a check mark next to it.  Note that there's all sorts
of stuff in the Extensions folder that doesn't show up in the control panel.

The only printer drivers I use now are StyleWriter 1200 and LaserWriter 8, so I
guess I could remove the others.  I doubt they're causing the problem.


Extensions
----------
   CFM-68K Runtime Enabler
   Display Enabler
   Apple CD-ROM
   Apple Guide
   AppleScript (TM)
   AppleShare
   CD Discolour
   CEToolbox
   Color Picker
   Color SW 2200
   Color SW 2400
   Color SW Pro
   ColorSync (TM)
   Discolour
   File Sharing Extension
   Find File Extension
   Finder Scripting Extension
   Firebird BA
   Firebird INIT
   Foreign File Access
   ImageWriter
   InlineFilter
 X Iomega Driver
   LaserWriter 300/LS
   LaserWriter 8
   Printer Share
   PrintMonitor
   QuickDraw (TM) GX
   QuicKeys (TM) OSA Component
   QuickTime (TM)
   QuickTime (TM) Musical (Instruments?)
   QuickTime (TM) PowerPlug
   Screen Posters
   Slide Show INIT
   Sound Manager
   Speech Manager
   Speech Recognition
   SR Monitor
   StyleWriter 1200
   WorldScript (TM) Power Adapter

Control Panels
--------------
   After Dark 3.0
   Apple Menu Options
   Auto Power On/Off
   Cache Switch
   Date & Time
   Desktop Patterns
   General Controls
   Kaboom!
   Launcher
   MacEnvy 1
   MacEnvy 2
   Macintosh Easy Open
   MacTCP
   Memory
   Mouse
   PC Exchange
   Speech
   Texture Controls
   True Finder Integration (TM)
   WindowShade
   Zipple 1.9.2
   ~ATM (TM)

System Folder
-------------

Other stuff in the Extensions folder
------------------------------------
   EM Extension
   3-Hole Punch
   About Apple Guide
   Aladdin (folder)
   AOL Link
   Apple Built-In Ethernet
   Apple Color SW Pro CMM
   Apple Modem Tool
   Apple Photo Access
   AppleTalk ADSP Tool
   AppleVision Guide Additions
   Audio CD Access
   Claris Kermit Tool
   Clipping Extension
   Color SW 2000 Series CMM
   Color SW 2400 GX
   Display Library
   EtherTalk Phase 2
   Finder Help
   High Sierra File Access
   ImageWriter GX
   ImageWriter LQ GX
   Internet Config Extension
   ISO 9660 File Access
   LaserWriter GX
   LaserWriter IISC GX
   Letterhead
   LW 300/LS GX
   MacinTalk 3
   MacinTalk Pro
   Macintosh Guide
   MacTCP Token Ring Extension
   My Speech Macros
   Network Extension
   Networking Guide Additions
   NuDragLib.slb
   NuQuickTimeLib.slb
   NuThreadsLib.slb
   NuTranslationLib.slb
   N-Up Printing
   ObjectSupportLib
   Open Tpt ATalk 68K Library
   Open Tpt Inet 68K Library
   Open Transport 68K Library
   Open Transport Guide Additions
   OpenDoc Libraries (folder)
   OpenOT
   PDD Maker GX
   PPP
   Printer Descriptions (folder)
   PrinterShare GX
   Quadra AV Monitors Extension
   RealAudio (folder)
   Scripting Additions (folder)
   Serial Tool
   Shared Library Manager
   Shortcuts
   SimpleText Guide
   SOMobjects(TM) for Mac OS
   Sound/Monitors Guide Additions
   Speech Guide Additions
   Stationery
   Stuffit Engine(TM)
   StyleWriter GX
   System Speech Rules
   TCPack for AOL    
   Text Preview
   Text Tool
   TTY Tool
   Viewer Engine(TM)
   Voices (folder)
   VT102 Tool
   XMODEM Tool

> and has a file size of 979,176 bytes used.  If you have this version and 
> it has
> a different file size, please let me know!

My copy checks in at 1.9MB in a ~300MB disk partition. Your number looks 
more like .9MB.

> 
> Extensions
> ----------
>    CFM-68K Runtime Enabler

Make sure this is V4.0 (not V4.0b1 or anything else)

>    ColorSync (TM)

Unless you're doing color printing, which seems not to be the case, you 
might disable this.

>    Printer Share

Unless you're sharing a printer to other Mac's via the current computer, you 
should probably disable this.

> 
> Control Panels
> --------------
>    Apple Menu Options

You might consider disabling the "remember most recently used stuff" option 
(leaving you with just the hierarchical menus).

From .188...

ObjectSupportLib should be V1.2.

The 1.9MB figure I mentioned in .-1 is the size on a Power Mac - it could 
well be a fat image.

Unless AOL overwrote them, I have the final version of CFM-68K, as well as
version 1.2 of the ObjectSupportLib.

I tried reinstalling and running ClarisWorks after turning off all extensions
except for the ones needed to control the built-in Apple CD-ROM.  Still no go.

The computer store where I bought it refused to do a temporary install on one
of their machines to see if it would work there.  First they attempted a lame
"license" (i.e. piracy) excuse, then when that didn't wash, they fell back on
"policy".

An employee there said he had been given a ClarisWorks CD and could find no
way around this message.  He suggested just ignoring it, and implied that all
the store's copies would have the same problem.

Fortunately, someone at Claris responded to my post on AOL.  They are only at
the stage of suggesting turning extensions off, but that's a start.

    Re .191
    
    I wouldn't be at all surprised to learn that AOL overwrote the correct
    version of CFM-68K.  Check the version number - it should be 4.0 or
    later.

Re: .193

>>  I wouldn't be at all surprised to learn that AOL overwrote the correct
>>  version of CFM-68K.  Check the version number - it should be 4.0 or
>>  later.

CFM-68K version 4.0, ObjectSupportLib version 1.2

    I got e-mail from Claris saying that they had made a batch of CD-ROMs
    with bad installers, and giving a number to call to get a replacement.

    Hopefully this will fix the problems of

    1. ClarisWorks claiming to have been modified by another program or
       virus (when there's no reason to believe this happened),

    2. Home Page claiming it needs a PowerPC (when it's supposed to run
       on a 68020 or better).