Conference 7.286::digital

    from listening to my customers you will get bounced around until
    someone decides to do a lor (local office referal) and some lucky field
    service engineer will get to deal with it.

    Try calling the CNS Hotline. Here in Atlanta, we are responsible for
    for both (DEC)DNS and DNS (BIND) for the entire South Central
    Territories. If your node is also a DECnet node, it should be
    registered in the corporate DNRS database. Also, if it is registered in
    DNRS as an IP node, it should automatically get registered in the
    Digital and BIND namespace. If you are located in the South/Central
    Territory, call 1800 332-2468.
    
    Regards, Rick

    Good luck - in the NE area it took 30+ days to resolve a DNS 
    corruption issue and then I think that the person who resolved it
    legally had their name changed.

    re: .2
    I DID call CNS...they told me they don't support ULTRIX
    I am in the Western Region 
    I am very frustrated...
    
    
    I am registered with DECnet...I got my IP and DECnet address from
    MISERY::REGISTRAR
    
    Thanks but I still NEED HELP with this...
    
    ;^Z
    

re .0

Do you want someone someone who supports the software itself,
or someone who controls the registration of names in the
DNS databases within DEC?   It sounds to me like you're asking 
for the former, but your problem description ("can't resolve
the name") sounds like you need the latter.

In which case, it has nothing to do with "supporting Ultrix" --
it has to do with supporting the namespace.  That is, they're
not expected to touch your machine, they're expected to fix
their database.

Maybe if you call them again and clarify what you're asking for...

    re .0
    
    Try ESC, Enterprise Service Center.  DTN 226-5001.
    
    Dave

    .5:  Thank you for the suggestion and it is the latter I need.  I knew
    that and tried to explain that to the woman in CNS I was talking to. 
    She said, "It's a mail problem," and I explained no, it wasn't...it was
    a problem with the database, then she said, "It's an ULTRIX problem,"
    and after sighing, I said, "No, it's a problem with the database.  Do
    you know who is in charge of that?  Her answer, "We don't support
    ULTRIX."
    
    *SIGH*
    
    re. -1 ... ThaNks I will try them.
    
    The problem is that I am unable to send mail outside my local domain
    (the gateway database is not resolving the domain name and unable to
    deliver with a Host Unknown Message, and I am unable to receive any
    mail.  The first man in Colo Spgs I talked to said, "Your mail seems to
    be set up correctly, if this doesn't work [rebooting] then I would call
    the NSU ULTRIX group in Colo Spgs..."  This was after doing a comp 
    followed by send -snoop -verbose...and according to my machine the mail
    went through just fine but the recipient never received it...god only
    knows where it ended up...
    
    When I talked with Colo Spgs NSU ULTRIX rep...he said, "I am unable to
    resolve the domain name."  Then he said, "This isn't good...I can't
    even see wro.dec.com..."
    
    Then he suggested I talk with whoever maintained the dbase...he said
    with all the reorg's he had no idea who that was.  So I tried CNS and
    talked with one guy who had no idea and elevated it..then the woman I
    mentioned above called me back and she told me they didn't support
    ULTRIX even though I KNEW it wasn't an ULTRIX problem...then the
    original CNS guy called me back and said he didn't know who took care
    of this.
    
    SOOOooooo I called a friend in Palo Alto who is in the Alpha Migration
    center and HE doesn't know who takes care of that anymore...everyone in
    his group uses OSF/1...
    
    And just think...I wonder if this is what customers go through?  If so
    I bet they are just SOooooo happy with Digital right now...
    
    *SIGH*.....
    
    

I can see the wro.dec.com server from SHR:

gotit:~# dig any wro.dec.com @gaffa.wro.dec.com

; <<>> DiG 2.0 <<>> any wro.dec.com @gaffa.wro.dec.com 
;; ->>HEADER<<- opcode: QUERY , status: NOERROR, id: 10
;; flags: qr aa rd ra ; Ques: 1, Ans: 3, Auth: 0, Addit: 3
;; QUESTIONS: 
;;      wro.dec.com, type = ANY, class = IN

;; ANSWERS:
wro.dec.com.    43200   SOA     gaffa.wro.dec.com.  hostmaster.gaffa.wro.dec.com. (
                        69      ;serial
                        300     ;refresh
                        60      ;retry
                        86400   ;expire
                        43200 ) ;minim

wro.dec.com.    43200   NS      gaffa.wro.dec.com.
wro.dec.com.    43200   NS      lion.pa.dec.com.

;; ADDITIONAL RECORDS:
gaffa.wro.dec.com.      43200   A       16.60.64.1
lion.pa.dec.com.        120     A       16.5.0.2
lion.pa.dec.com.        74461   A       16.1.224.2

;; Sent 1 pkts, answer found in time: 148 msec 
;; FROM: gotit.shr.dec.com to SERVER: gaffa.wro.dec.com  16.60.64.1
;; WHEN: Thu Jan  5 13:41:39 1995
;; MSG SIZE  sent: 29  rcvd: 173

gotit:~# traceroute gaffa.wro
traceroute to gaffa.wro.dec.com (16.60.64.1), 30 hops max, 40 byte packets
 1  dnis02-lan (16.121.64.12)  23.436 ms  11.718 ms  39.124 ms
 2  shnis2-wan (16.121.240.2)  15.624 ms  11.718 ms  70.308 ms
 3  pkd1-shr-pp.bb.dec.com (16.55.51.1)  89.838 ms  82.026 ms  54.684 ms
 4  bbpkd2_lan2.bb.dec.com (16.57.32.2)  42.966 ms  46.872 ms  50.778 ms
 5  mkd2-pkd2-pp.bb.dec.com (16.55.80.2)  410.13 ms  85.996 ms  89.838 ms
 6  wro-mkd2-pp.bb.dec.com (16.55.98.2)  167.958 ms  179.676 ms  207.018 ms
 7  gaffa.wro.dec.com (16.60.64.1)  148.428 ms  152.334 ms  148.428 ms

/harley

    I have worked this type of issue before. I had an ultrix node that
    the name server would loose or the internal ip routers would have 
    corrupt data. The person to contact is the CNS hotline and ask to
    Bang Can work the issue. He is at DTN 521-6645.
    
    Alot of the problems were due to the internal networks folks
    upgrading the network to DECNIS routers. It seemed that DECNET
    took more priority in resolving that the IP problems. I had to
    wait for three days to get the subnet 30 problem resolved, it
    turned out to be a DECNIS route problem in MKO.
    
    Renis ex_wro1_now_at_home

    Last evening the individuals responsible for entering my IP address
    into the dns machine at WRO did so...
    
    thank you for all the suggestions on where to find help...
    
    it only took 48 hours!
    
    ;^)