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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

3597.0. ""Whatever it takes..."" by GLDOA::WERNER () Thu Dec 22 1994 10:38

    We've all had such fun lately in the Just Say No string that I though a
    new string on the new Corporate advertising theme "Whatever It
    Takes..." would provide us with a vechicle to carry us throough to the
    new year.
    
    I've observed over the past few months that there is a fairly large
    difference of opinion about what this slogan means. The field folks
    took it to mean that we as a company are ready to do whatever it takes
    to win, to do more business, to be flexible in our pricing and business
    practices in order to become easier to do business with. Ocassionally
    as we hit some roadblock in the process of actually doing business,
    we'll mouth the phrase "Whatever it takes..." to someone in the chain
    of events. It's amazing how often the response is just a laugh.
    
    Apparently we've misunderstood somehow. Apparently its those three
    little dots at the end, which are the culprit. We took it to mean
    whatever it takes to do more business, but apparently to some it means
    Whatever it takes, so long as you meet my policies and procedures. Or
    Whatever it takes, so long as you fit into my business model. It's
    those damned little dots at the end. They provide too much lattitude
    and allow for too much variation. If there was only one period at the
    end, maybe things would change.
    
    What does "Whatever it takes..." meant to you?
    
    -OFWAMI-
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3597.1WLDBIL::KILGORESurvive outsourcing? We'll manage...Thu Dec 22 1994 11:1618
    
    "Whatever it takes..." is meaningless. It cannot be fixed by
    changing the punctuation.
    
    It is a means to an end, without the end; a statement of tactics, minus
    a strategy.
    
    I would *like* it to mean, "Best distributed computing solutions in the
    world -- whatever it takes!"
    
    I would settle (at least in the short term) for the more nebulous "Total
    customer satisfaction -- Whatever it takes!"
    
    I *fear* it means, "Black ink next quarter -- Whatever it takes."
    
    SES/IDC has evidently interpreted it as "Head count reduction via
    'employee leasing' -- whatever it takes!!"
    
3597.2NETCAD::SHERMANSteve NETCAD::Sherman DTN 226-6992, LKG2-A/R05 pole AA2Thu Dec 22 1994 13:044
    It's an ad campaign.  It'll be replaced with something else down the
    road.
    
    Steve
3597.4 More Merry Christmas...POBOX::CORSONHigher, and a bit more to the rightThu Dec 22 1994 16:159
    
    	"whatever it takes..." means profitability first, revenue
    achievement second, SG&A numbers reached third.
    
    	What? You expected something else? Get real...
    
    	But have a very happy Holiday season anyway!
    
    		the Greyhawk
3597.5CynicismICS::GOLDSTEINFri Dec 23 1994 11:318
    I suspect many employees at Ford Motor Co. we equally cynical
    when they announced "QUALITY IS JOB 1".  At the time, Ford
    had terrible quality.
    
    Whether its "Just Do It", or "Fly the Friendly Skies", these
    catch phrases are not meant to signify all of what a company
    is, but they can be successful in helping consumers remember
    who a company is, and what they are trying to deliver.
3597.6I like it.POBOX::ROCUSHFri Dec 23 1994 18:4024
    I never cease to be amazed at the amount of negative reaction generated
    whenever something is attempted to get this company back to it's former
    status.  I for one found the "Whatever it takes..." phrase rather
    satisfying.
    
    I have had to take a long hard look at myself and this company and make
    a decision about whether this was a good combination.  I came to the
    conclusion that, even though things are not perfect, or even close to
    it, we have a chance, through hard work to be successful.  I take the
    "Whatever it takes..." to mean that I will do whatever it takes to be
    successful in my job.  I will not let someone stand in my way as I try
    to do my job.  If someone, or some policy is in the way, then I am more
    than happy to go through them, around them, over them or under them to
    get what I need.
    
    My total concentration is on doing my job better than I have ever done
    it in the past, and better than anyone else, inside or outside of this
    company does their's.  I beleive that through this approach I will be
    able to look at myself in themirror and say, I di "whatever it took..."
    to make Digital respected and a leader again.
    
    To the rest, if you can't get on board and do your best, then get off
    and make room for someone who will.
    
3597.7Right on the markGLDOA::WERNERTue Dec 27 1994 11:2614
    RE: .6
    
    I like it! That's what I think too. It is too bad that so many think
    "it's just an ad campaign" or some other insignificant sideline to the
    overriding campaign to make Digital well again. If we can't somehow
    instill the "whatever it takes" attitude throughout the organization,
    we'll never overcome the incredible middle-management intransigence
    that is hold this company down. The "but not in my backyard" mentality
    is truely amazing sometimes. Wake up folks. You ain't gonna' have a
    backyard to be so protective about, unless you do "whatever it takes".
    
    -OFWAMI-
    
    
3597.8WMOIS::HORNE_CHORNET-THE FALL GUYTue Dec 27 1994 12:168
    
    ....re.6 and 7.....here here...three cheers for putting it into 
    
    perspective.....say it like it is.....either crap or get  off the pot.
    
    
    hornet
    
3597.9CXDOCS::BARNESTue Dec 27 1994 14:132
    I was crapping as hard as I could....the company shoved me off the
    pot....
3597.10TOKNOW::METCALFEEschew Obfuscatory MonikersTue Dec 27 1994 14:3826
I think the charge and countercharge of Pollyanna-ism and Naysaying is
as destructive as anything.  A bludgeon certainly persuades people but
perhaps is not best way to do so.

Please recognize that while the company is giving some of its employees
reason for hope and incentive to redouble their efforts, it may also be
giving others reason for serious concern and disincentives to do their
jobs (crudely put in .8).  Telling someone to "be positive" is about as
useful as telling someone to like broccoli.  You may love broccoli, but
it does no good to someone who doesn't like broccoli to eat broccoli.
And its not like it is the only thing on the menu.  This company has a
multiplicity of issues, success stories in the making, and problems to
be addressed.  "Broccoli" doesn't address all problems.

I've seen too many "cynics" thumped, dismissing their concerns as 
psychologically analyzed "denial" or worse (much worse).  The communication 
is about as close as you can get to "Shut up!  We don't care what you think.
We're in charge and we know what's best.  If you don't like it, get out and
make room for another, but just shut up."  I've also seen "Pollyannas"
disillusioned and surprised when they get thumped.

Instead of demanding that people crap or get off the pot, and instead of
pot-shotting with a loose cannon, some of us can rise above these baser 
levels and work on repairing cooperation and resolution of legitimate issues.

Mark
3597.11 Don't confuse the message with the...POBOX::CORSONHigher, and a bit more to the rightTue Dec 27 1994 16:2417
    
    	Now my $.02 (after inflation).
    
    	As many of you know, Tom Peters is one of my favorite reads. And
    I'm a big fan of Mark McCormick and the late Sam Walton. both of whom
    shared a very similar notion concerning "negativism". McCormick says
    good news should be mailed, bad news better be faxed. Walton noted
    that the *only* way he grew Wal-Mart to preeminence in retailing was
    by "fixing" customer complaints so they didn't happen again.
    
    	Negativism at Digital is not a problem. It's the failure to apply
    common sense solutions to basic problems that created the negativism
    in the first place.
    
    	Peters says Do It Right The First Time.
    
    		The Greyhawk says Amen.
3597.12Hope for best, prepare for the worstDPDMAI::EYSTERFluoride&Prozac/NoCavities/No prob!Tue Dec 27 1994 19:579
>    Negativism at Digital is not a problem. It's the failure to apply
>    common sense solutions to basic problems that created the negativism
>    in the first place.
    
    You're only half right, Greyhawk.  The rest of the negativism comes
    from applying the wrong solutions, making the situation worse than it
    was.
    
    								Tex