| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3370.2 | | STOWOA::ODIAZ | Octavio, Dev. Suppt. Svcs - MCS/SPS | Fri Sep 02 1994 18:57 | 13 |
| Re: <<< Note 3370.0 by BALZAC::62552::BULMER >>>
Cheryl,
I am not too familiar with C++ versions, but you seems to imply that
1.5 is too new, and what may be happening is that local Microsoft
just doens't know the answer. Yes, Microsoft "free" support lines
in the US are just overloaded, too much business. But Microsoft
could offer you a faster response time if you're willing to pay for
it :-)
In the other hand, have you tried our internal support groups? Maybe
even calling the Atlanta CSC? (I don't have the number BTW)
|
| 3370.3 | A couple of phone numbers | PEACHS::LAMPERT | Pat Lampert, Graphics Support - CSC/AT, DTN 343-1050 | Mon Sep 05 1994 15:17 | 9 |
| Normally Internal people call 1-800-525-7104 to reach the U.S. CSC. but ofcourse
(800) numbers are only valid withing the U.S.
Customers outside the United States call (404)343-7615. I'm not sure what
an internal person outside the U.S. calls, but it cant hurt to try the
(404) number.
Pat
|
| 3370.4 | We have the technology | BBRDGE::LOVELL | | Tue Sep 06 1994 11:45 | 18 |
|
Anyone on the DTN can call US 1-800 tollfree numbers.
Try a DTN call to 223-1800<wait for secondary dialtone> then your
tollfree number.
e.g. to call the Digital support desk aforementioned, the dialling
sequence is ;
<DTN prefix (7 or 8)>, 2231800, <wait 3 or 4 seconds>, 5257104
Obviously unnecessary if you are in U.S.A. or Canada
Also, I am unsure who offers this service and what its capacity is - any
queries to your local telecoms manager please, not to me.
/Chris (satisfied customer)
|
| 3370.5 | US 800 numbers from Europe | GVPROD::ILFORD::BOWMAN | DTN 821-4767 | Tue Sep 06 1994 14:48 | 9 |
| Re: -1
Anybody in Europe on the physical DTN can call US 800#s as described by
Chris. (7) 223 1800 (second dial tone)
Hopefully the majority of people know what is available in their particular
site. If not contact your local telecom group, if it remains...
Mike
|
| 3370.6 | | AXEL::FOLEY | Rebel without a Clue | Tue Sep 06 1994 15:24 | 6 |
|
I didn't think that was still available.. I thought it got
pulled a year or so ago.
mike
|
| 3370.7 | | METSYS::THOMPSON | | Tue Sep 06 1994 16:27 | 9 |
|
At least in Reading you don't even have to do that.
The DTN intercepts all your externally dialled calls to the US, e.g. if
you dial 9-010-1-nnn-nnn-nnnn that doesn't go over the public network
instead it gets switched onto the DTN. To this system, 800 is just
another US area code!
Pretty neat stuff!
M
|
| 3370.8 | Try Microsoft forums on Compuserve or America Online | MICROW::CARRIE | | Tue Sep 06 1994 20:38 | 15 |
| I know this will cost some money, but in the past I've had good
luck getting 24hr turnaround on problems by posting questions in
Microsoft forums on Compuserve. The Microsoft personnel who
monitor the forums generally seem experienced and helpful. Since
the forums are public you might find somebody has already
experienced your problem and has a circumvention. Finally, there
might be a patch posted in the library areas.
Most of my experience is with Compuserve. I find that I can't
keep my PCs at home running without it (which is a sad commentary
on both the local support from stores and the quality shipped by
vendors). Nearly all the major PC vendors maintain forums on
Compuserve, fewer maintain forums on America Online.
Ian Carrie
|