| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3235.1 | Contact High Performance Computing | STOWOA::SHARRINGTON | | Wed Jul 06 1994 15:06 | 8 |
| Have him call either Ron Renaud, 508-493-4161 or Jean
Gaillardet.
Jean manages the relationship between Digital and Maspar.
I would recommend Jean be the first contact.
- steve
|
| 3235.2 | | OHFS02::COMFORT | | Wed Jul 06 1994 16:42 | 4 |
| I believe Jan Horton is the new account manager for Wayne State. I
will forward your note to her.
Bob
|
| 3235.3 | responding to the customer is primary | NUBOAT::HEBERT | Captain Bligh | Wed Jul 06 1994 17:16 | 10 |
| Thanks.
I left a message on Jean Gaillardet's voicemail, and I sent mail to
her...
I hope the message finally gets to the correct person.
Thanks,
Art
|
| 3235.4 | message received | CSCMA::J_BUSH | | Wed Jul 06 1994 18:02 | 21 |
| RE: .3
It made it. I support the MasPar/DECmpp (a massively parallel SIMD*
machine manufactured by MasPar Computer Corporation in Sunnyvale, CA,
which uses a DECstation 5000/240 as a front end) and received mail from
a co-worker who spotted this note. I have since contacted Jan Horton,
the account rep, and left voice-mail with the customer.
For future reference - when trying to find out where a product is
supported, or who supports it, call:
1-800-354-9000
I don't read this notesfile very often (except when there are rumors of
a fight during a BOD meeting!) so getting to the folks in Colorado
would help in having the right people contact the customer as soon as
possible.
Jonathan
*SIMD - Single Instruction Multiple Data
|
| 3235.5 | How do we look to the customers? | NUBOAT::HEBERT | Captain Bligh | Fri Jul 08 1994 18:23 | 20 |
| HELP!
I just took another call, similar to .0, but from a different customer.
This was from Rick Hoffman, of the Sinclair Intermediate School District
in Detroit, Michigan. He had called Martha Pinto at 347-5061 (he didn't
remember the area code), and was told to call my number.
Rick is looking for information on a Modem Pool.
His number is 810-364-8990.
I tried to look up Martha Pinto in VTX ELF, and there is no such person.
Rick said that she was terminated (how would the customer know this, and
why)???
I need to determine who (probably in a sales office in Detroit) is giving
customers my number.
Art
|
| 3235.6 | Ask the person who called | GUCCI::HERB | New Personal Name coming soon! | Fri Jul 08 1994 19:15 | 3 |
| >I need to determine who (probably in a sales office in Detroit) is
>giving customers my number.
|
| 3235.7 | stymied | NUBOAT::HEBERT | Captain Bligh | Fri Jul 08 1994 19:19 | 7 |
| Mr. Hoffman said that he called Martha Pinto's number. He got switched
(automatically) to the operator, who gave him my outside number. I can't
get to the operator there, because he couldn't give me the area code
(reason unknown, and I didn't want to press it). And, I can't call Martha
Pinto's number, because she no longer shows up in VTX ELF. He said there are
multiple area codes in Detroit?
|
| 3235.8 | Try this! | GLDOA::RAO | R. V. Rao | Fri Jul 08 1994 19:29 | 8 |
|
Try (810) 347-5600 for the switchboard operator at OHF (Novi, MI)
where Ms Pinto used to work till her TFSO. Sue Needles at this office
was/is Martha's Sales Unit Mgr and Barry Clark is the District Mgr.
Their secretaries may help.
|
| 3235.9 | Finis | NUBOAT::HEBERT | Captain Bligh | Fri Jul 08 1994 19:42 | 14 |
| I think I've fixed the problem.
I spoke with Sid Hebert (note!), the regional manager for educational
customers, in the Novi, Michigan office. He answered the number I found
for Sue Needles (I didn't have this notes string up, so I looked her up
in a hardcopy Digital telephone directory).
My primary concern is that customers get serviced without a telephone tag
game. Sid (he pronounces it ay-bare, I say heebert) Hebert promised to
fix the telephone misdirection.
Thanks to all,
Art
|
| 3235.10 | | NOTIME::SACKS | Gerald Sacks ZKO2-3/N30 DTN:381-2085 | Fri Jul 08 1994 20:15 | 2 |
| I think there's a new area code in the Detroit suburbs, but the old one (313)
still works.
|
| 3235.11 | Rick was one of us!! | CSC32::D_STUART | Keep it clean, close and loaded | Mon Jul 11 1994 16:16 | 13 |
| <<< Note 3235.5 by NUBOAT::HEBERT "Captain Bligh" >>>
-< How do we look to the customers? >-
I tried to look up Martha Pinto in VTX ELF, and there is no such person.
Rick said that she was terminated (how would the customer know this, and
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
why)???
^^^
Probably because he is a TFSO'd support engineer from the Detroit area!!!
|
| 3235.12 | New area code after 8/10/94 | BASEX::EISENBRAUN | John Eisenbraun | Mon Jul 11 1994 21:03 | 7 |
| >I think there's a new area code in the Detroit suburbs, but the old one (313)
>still works.
Not after 8/10/94. After that date you'll need to know the area code -
either 810 or 313. The Digital office is getting the new (810) area
code.
|
| 3235.13 | ongoing | NUBOAT::HEBERT | Captain Bligh | Tue Jul 12 1994 12:45 | 13 |
| FYI, I got two more customer calls yesterday, so this is not resolved
yet.
The Detroit (Novi) area office people apparently work for a manager down
in Louisville, Kentucky. I've been on the phone with several people down
there. One had exactly the wrong idea: "I'll have someone call them and
see what they want." NO, I said. I already took the information on what
they want. I want someone who KNOWS about purchase order #xxxx, and
someone who KNOWS about CSLG to call them armed with information.
Sheesh. Maybe I'm in the wrong end of this business.
Art (who's starting to like talking with customers)
|