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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

3219.0. "Hats off to the Great People at DEC!" by ROMEOS::TREBILCOT_EL () Wed Jun 29 1994 17:00

    I've been milling through the notesfiles on and off at different times
    and something I noticed keeps getting said, in one form or another, is
    how all the good people are leaving the company.
    
    What does that say about those of us who are left?  That we're the bad
    people?  That we're useless?
    
    I thought this notes conference, in particular, could use something
    positive said...
    
    I have to say that some of the best people in the world work at Digital
    Equipment Corporation.  
    
    Yes, there are some useless bodies who punch in, but for the most part
    I have to say that Digital has some of the most professional and
    hard-working people, not to mention tolerant.
    
    I know that if I get stuck with a problem in this company there are a
    wealth of resources out there willing and waiting to help me!
    
    When I work on customer issues and get presented with something I don't
    understand I have several choices.  I can browse through notes files to
    see if anyone has seen the problem/situation before.  I can enter a
    note in and expect an answer of some type within 24-36 hours.
    
    I can call 1800-DEC-SALE and get friendly patient people willing to
    work the problem out without complaining.
    
    I can call 1-800-525-7104 and get friendly patient people willing to
    help me with technical difficulties.  I've called them from customer
    sites and I've called them at 1:00 in the morning while working on a
    project and they've been helpful, always going above and beyond to help
    out.
    
    I get contact names for products and call the engineers and those
    people have never failed to take time out of their schedules to help
    out.  They don't complain about how I'm taking them away from their
    lunch/jobs/whatever.  They just help out.
    
    I have worked with people who stayed late at night without complaining
    just to help me get a Netware server set up when we had a customer fire
    to put out, and people who have answered questions laid out in a
    proposal, all done without a complaint or asking anything in return.
    
    So many people in this company go out of their way every day not only
    for the customers but for the employees.
    
    If you think about it, that says a lot about what kind of poeple are
    working at Digital now.
    
    People who are dedicated, who love this company, and who want to see it
    succeed.  People who believe we are going to turn around.
    
    Not everyone in this company is a dead-weight waiting to get booted
    out.  People who are still here are still here working every day
    because they believe in what they do.
    
    We have gone through some of the toughest times and it has turned
    relationships inside out, at times leaving people suspicious of each 
    other and back-stabbing in order to make themselves look more valuable.
    
    However, through this all there have been hundreds and hundreds
    (thousands) of employees who have done a "grin-and-bear-it" job, coming
    in with a smile, keeping a sense of humor, and making the best of it in
    order to make it through.
    
    To all those people and to the wonderful people who help out every day
    without complaining, I say thank you.
    
    I think people in the company need positive things...morale is so low
    ... but know that there ARE great people left in this company and they
    deserve more than brow-beating and nay-saying...
    
    Just my opinion...
    
T.RTitleUserPersonal
Name
DateLines
3219.1"YES! I agree!"BWICHD::SILLIKERCrocodile sandwich-make it snappyWed Jun 29 1994 17:332
    Hear, hear!  Bless you for a well written and well timed note!  I can't
    improve on a good thing so I'll just "second your motion"!
3219.2yeah!MRKTNG::L_MOORELinda Moore @MKOWed Jun 29 1994 17:373
    Thanks for your positive note!
    
    
3219.3WMOIS::HORNE_CHORNET-THE FALL GUYWed Jun 29 1994 18:094
    
    .......some of us need to hear that.....THANKS
    
    hornET
3219.4Second that emotionPOBOX::CORSONHigher, and a bit more to the rightWed Jun 29 1994 18:1714
    
    	Terrific base note...Here..Here..
    
    	The problem is not the people. It's the processes and procedures.
    Period.
    
    	That, I believe, is why the SLT is struggling so. It is a lot
    eaiser to wax people than to eliminate P&Ps that get in the way of
    people being more than a little successful. And eliminating P&Ps mean
    management oxen are getting gored.
    
    	C'est la vie
    
    		the Greyhawk
3219.5DECLNE::TOWLEWed Jun 29 1994 18:255
    
    	Thanx, .0 !!! Good note!!
    
    	-VT
    	800-DEC-SALE
3219.6POLAR::MOKHTARWed Jun 29 1994 18:2911
    
    i share your feeling. however -.1 is correct in pointing problems with
    our procedures. 
    
    Sometimes i find to do simple things i have to go to many people, each 
    seem to be very responsive and helpful but the overall process may be 
    frustrating or prohibitive.
    
    Also having good people is part of success, however in my opinion the 
    company must be more lean and aggressive to win from the competition.
     
3219.7Thanks!STOWOA::PPARKERWed Jun 29 1994 18:388
    Your attitude and the basenote you wrote is such a wonderful morale
    builder in itself that I wish it could be circulated throughout the
    entire company.  Maybe the employees would all start appreciating each
    other and this would be the stuff to carry us on to whatever happens
    here at DEC.  We sure need something soon no matter what the future
    brings!
    
    Pat
3219.8ditto on the thanks...KAHALA::TRYONWed Jun 29 1994 19:1015
    I am normally a 'read-only' but I had to respond to this one...this is
    exactly what people in this company need to hear...we've had enough
    'bad' stuff thrown at us that we can start to believe that those of
    us who are still here are doomed to fail...this is the worst type
    of self-fulfilling prophecy...
    
    I hope the basenoter doesn't mind, but in my capacity as Fun Police
    (sort of all-around cheerleader of morale) for my group (USM&L IM&T)
    I sent the base note out to all members of my group and they liked it
    as much as I (and, obviously, other noters) did.
    
    Thanks for a great note...wish we could have more upbeat stuff like
    this around here!
    
    Nancy
3219.9another Thank You! CTHQ::SNOWWed Jun 29 1994 19:3511
    Thanks so much .0!
    
    From a Deccie who worked for the Company from '67-'69, left for 11
    years and has been back since '80 and hopes to be here for a long time
    to come.  I too have worked problems with many wonderful people who
    have gone out of their way to help me succeed and to those folks I
    say a big THANK YOU!  Call us DEC or Digital...doesn't matter.
    We have endured alot together and for that we should be proud.
    
    Lin
    
3219.10DO circulate it...YES!ROMEOS::TREBILCOT_ELWed Jun 29 1994 20:0233
    To all...
    
    It brings a smile to my face to hear such positive feedback and I more
    than encourage circulating the note!  I have forwarded it myself and
    just today when i talked to someone at 1-800-DECSALE, I told him to go
    in and take a look at it.
    
    Greyhawk, you have a point.  The way we do things in this company are
    some times self-defeating, but as I was reading through the DIGITAL
    notes files I did not see people complaining about the way we do things
    as much as they kept saying how all the good people were flying the
    coop...
    
    And I thought, "Hey, I may not be perfect, but I consider myself a
    hard-working employee, not some dead weight...and I know there are more
    of me out there..."
    
    I felt compelled to put something positive because we need to have
    something to smile about more.  We need to have the positive
    reinforcement that we are doing a good job.  Lord knows we don't hear
    about it enough through our own channels, and a lot of times when the
    SLT hands down a directive (such as when they cut tuition reimbursement
    and when they put on salary freezes) we feel as if they are punishing
    us.  This turns a lot of people's stomaches because we know how hard we
    are working to get through this.
    
    I wanted to say that a lot of the people are doing a terrific job and
    to say thank you!
    
    So DO circulate the note...I am!  People will actually smile and start
    believing in things again...
    
    
3219.11Three cheers!PIKOFF::DERISEI'm goin' to Disney Land!Wed Jun 29 1994 20:138
    re .0
    
    Absolutely right on!
    
    We succeed despite our processes, procedures, and management!  They are
    the problem - not us!
    
    Angelo
3219.12tis a shameCSOADM::ROTHColor me gone... 17+ yearsWed Jun 29 1994 21:295
Just think where Digital would be if we had shed these excessive
processes and procedures a few years ago... seems though the response to
some bad times was to add more of them, not lessen them.

Lee
3219.13ROWLET::AINSLEYLess than 150 kts. is TOO slow!Thu Jun 30 1994 13:5610
re: All the good people are leaving, so does that mean the rest of us aren't?

Everyone has their own personal limits in any relationship.  And we do have
a relationship with Digital.  As we have seen from the many examples in this
conference, Digital does not deal with everyone in the same manner, etc.
As a result, when any of the many good people left, decide to leave, it
simply means that their personal relationship with Digital is broken beyond
repair.

Bob
3219.14especially the gang here in the dogpound!ANGLIN::PEREZTrust, but ALWAYS verify!Thu Jun 30 1994 15:128
    I believe the results of the survey done several months ago (those
    minute subset we've seen) agreed with .0.  My recollection was that
    people believed their peers at the IC level to be excellent.  Ratings
    indicated that management, both local and at the SLT level fared much
    less well.
    
    I think most people feel that the people THEY WORK WITH are great but
    aren't as pleased with those directing them...
3219.15PHAROS::ELLIOTTThu Jun 30 1994 16:1510
    
    re. 14.  Absolutely.  The excellence at the IC level and that I see
    demonstrated by my immediate supervisor are the reasons I'm still at
    my job plugging away (which I enjoy also).  The unfortunate thing is
    that the sanity from this level doesn't seem to trickle up as much as
    the insanity from above trickles down.  Like another reply said, there
    are limits to every relationship (why the good people are leaving) and
    I'm finding myself just about at those limits.
    
    -Susan
3219.16when times are tough, the good get stayingBBIV02::RANGANFri Jul 01 1994 10:3824
    I could have remained a passive reader, and just be happy to read a 
    good note. But I strongly felt that we have to counter the bad news that
    spreads, by spreading the good news just as actively. So, in addition
    to recording my appreciation here, I am going to spread this to
    EVERYONE I know, ***even outside the company***
    
    I agree totally with the base noter. Especially the way one can ask 
    a total stranger for advice on an issue that one is unable to reslove. This
    has happened to me several times. It is amazing just how ready and
    willing people are to GO OUT OF THE WAY to not only say how a problem
    can be resolved, but (if they don't know) ask someone else and respond
    to you. Sitting here in Bombay, this sort of cameraderie (sp ?) was
    most helpful in my work.
    
    As for people leaving, it may be true that good people are leaving.
    That doesn't mean ***ALL*** good people are leaving, (nor that only bad
    people are staying back.) All kinds of people are always leaving, may be 
    this is just more visible when times are tough.. but then, things are 
    different when times are tough.. may be that is ***why*** times are tough !
    
    I just HAD to share this.
    
    Rangan
    Bombay 
3219.17PHAROS::ELLIOTTFri Jul 01 1994 17:3219
    
    No, but a lot of good people are planning on leaving...either through
    TSFO or an offer coming in.  I think this is the tide right now.  I do
    know a lot of people who are indecisive, but even fewer who have made
    the decision to stick it out (in other words, planning on staying).  
    
    I think I know two people who have said to me "as long as my job is
    secure [in both instances they appear to be], I'm staying.".  I don't
    hear that from most people these days.  I'd like to know if there are a
    lot of people who have made that commitment (not looking outside and
    not planning on looking outside while still carrying a DEC badge.)
    
    I also feel that the good people who are here, no matter what their
    intentions, are professional enough to do a good job while they are
    still in Digital's employ and not start burning their bridges.
    
    -Susan
    
    
3219.18...turns out the lights...MSDOA::SCRIVENFri Jul 01 1994 18:237
    I'm as committed now as I was 12 years ago.  Digital has been and
    continues to be good to me.  I'm here, "sink or swim", until the power
    company turns the lights out.....
    
    I think you will be surprised by how many agree with me.....
    
    Toodles.....jp
3219.19What more can any one say ??KYOSS1::TANNAFri Jul 01 1994 18:4711
    
    Hi Folks!!!
    
    Just enjoy the spirit of the base note!! I want to join the basenoter
    in appreciating the dedicated support I received during the last three
    years at Digital.
    
    Cheers to all!!!
    
    Vic.
    
3219.20The up and down sides...SWAM2::GOLDMAN_MABlondes have more Brains!Fri Jul 01 1994 20:5116
    The basenoter is certainly showing more spirit than most of us on this
    conference, or in the company as a whole.  I do appreciate all the help
    and support I get from MCS Delivery throughout the US; there are some
    really wonderful people out there, committed to delivering the best
    possible service to our customers.  They make all our jobs easier!  
    
    Though no longer as optimistic about the future of Digital and my
    employment here, I'm taking it one day at a time.  I come in at 8:00,
    and work my (blank) off each day.  That doesn't mean that I don't
    recognize that tomorrow might be the day when someone taps me on the
    shoulder and says that my job is gone, it just means that as long as
    Digital continues to help me pay my bills, I'll keep on trying to help
    them pay theirs!
    
    M.
    
3219.21resume does not = non-dedicated!ROMEOS::TREBILCOT_ELThu Jul 07 1994 00:3027
    re:  .17
    
    I don't think that just because people have a resume or two out there
    they are not dedicated to staying until they are booted out the door.
    
    In these days and times when your job is safe for today but tomorrow
    could be another story, you have to consider outside factors.
    
    There are many who have families/house-car payments/financial
    responsibilities.  I think that while they are dedicated and they are
    remaining here, they are "keeping their options open" for
    practicalities sake.  I do not think the two are mutually
    exclusive...that you are in it for good and dedicated or you have a
    resume out there and thus are not dedicated...
    
    I agree with other replies...there are more people who do say that as
    long as the job is there, they are staying.  However, no one faults any
    whose relationship with Digital has come to the end of its usefullness. 
    There comes a time when all good things must end and for some that
    means it's time to leave.
    
    I wanted to point out that "Not ALL the GOOD people are leaving DEC!"
    
    I think we all agree on that!
    
    ;^)
    
3219.23CALDEC::RAHsteely-eyed square-jawed grey-templedSat Jul 09 1994 05:048
    
    well us of us still struggle to keep up with the technologies.
    
    they'd have to lock me out of the place. imagine; free unlimited
    lab time and tools to learn.
    
    when I read about regimented outfits like CA I kiss the hallowed
    DEC ground..