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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

3114.0. "RUMOR: FieldService "Stage left, even..."" by GDNEWS::FERJULIAN (DTN:293-5924) Thu May 26 1994 16:49

	There has been a rumor circulating arownd about that future of
	traditional "FIELD SERVICE" as we know it. Has anyone else heard
	this rumor.

	RUMOR:
	      Digital has plans to outsource its traditional break/fix 
	MCS Engineers "FIELD SERVICE ENGINEERS" to a third party maintenance
	organization. An announcement is expected this Monday.

	SOURCE:
		Internal Employees - 1
		Other Companies    - 1
T.RTitleUserPersonal
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3114.1I've heard different.....MSDOA::SCRIVENThu May 26 1994 17:117
    I've "heard" that the entire MCS organization, including New Business
    and BASE Sales, Service Delivery, and possibly our contract
    administration will be sold.  
    
    Aren't rumours fun?
    
    Toodles.....JP
3114.2FREEBE::REAUMEclick -- buzz -- whirrThu May 26 1994 17:136
      It wouldn't surprise me, but does it make sense with MCS being
    a money maker to let it go? So much for value-added service!
    
      And so much for competing with third parties.
    
    							-John R-
3114.3Who'd buy anything else...MSDOA::SCRIVENThu May 26 1994 17:195
    Yep!  It's a money maker alright.  Unfortunately, you can't sell stuff
    that isn't successful....  This and maybe storage are (IMhO) the only
    moneymakers that someone might want to buy....
    
    JP                                                              
3114.4HANNAH::KOVNEREverything you know is wrong!Thu May 26 1994 17:314
Well, I doubt there will be an announcement Monday - Tuesday maybe, but not
Memorial Day.

As for the substance of the rumor, I have no idea.
3114.5AXEL::FOLEYRebel without a ClueThu May 26 1994 18:369

	As systems are becoming more reliable and have longer MTBF's, it
	makes sense to "ditch" Field Service now and take the $$ it
	would bring in. 

	Just one DECcies opinion,

							mike
3114.6losers can become winnersICS::BRAUERThu May 26 1994 19:1114
    RE .3   
    
    It has been mentioned elsewhere here, I believe, that an operation 
    that isn't profitable within Digital can still become profitable 
    outside ... e.g. because it isn't burdened with overheads; because 
    it fits well into some other company's business model or product set 
    etc. ... 
    
    So we don't just have to sell "the jewels". 
    
    Value is in the eye of the beholder.
    
    Best,
    Martin 
3114.7KAOFS::B_VANVALKENBThu May 26 1994 20:4219
    if you look at what Digital has done with field circus recently
    the rumour isn't all that surprising.
    
    Digital already uses sub contractors to provide service in remote
    areas and hires temps whenever needed to cover shortages and projects.
    
    More and more the "Digital Difference" is just lip service.
    (no pun intended)
    
    Digital MCS is also getting its butt kicked up and down the street
    by TPM's because our pricing is sooo high, because we're trying to
    support the rest of the company.
    
    
    IMO
    
    Brian V
    Mister Good Screw' (driver)
    
3114.8NWD002::RANDALL_DOThu May 26 1994 23:153
    I thought Digital Consulting was getting its butt kicked up and down
    the street, because its pricing was too high, because IT was supporting
    the rest of the company.
3114.9STOWOA::ODIAZOctavio, Dev. Suppt. Svcs - MCS/SPSFri May 27 1994 15:332
    
    Direct from John Rando's at an MCS/SPS meeting: MCS is not up for sale.