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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

2961.0. "Let's do something about it!" by ASABET::ANKER (Anker Berg-Sonne) Sat Mar 26 1994 16:51

        Please forgive me for the  self-congratulary  tone  of this note.
        If I could find a better way to say it, I would.
        
        -----------------------------------------------------------------
        
        10 years  ago  my  manager let me take a Rainbow 100 home to play
        with (I had  been a technical contributor for many years, and was
        now in a pure  marketing  management  job,  so I neded therapy to
        treat my withdrawal symptoms).  I still remember firing it up and
        exploring CP/M:  The first thing I did was to fire up the editor,
        RED, and being amazed  at its crudeness (I didn't realize that as
        far as PC text editors  were  concerned,  this was advanced - try
        EDLIN which was the standard MS/DOS  editor).  My expectation was
        for something close to EDT.  So  I  decided that my first project
        would  be  to  fix that deficiency so I  could  do  serious  work
        without  getting  frustrated  by  the editor.  Luckily we  had  a
        family visit for a  month,  so  while my wife chatted incessantly
        with her mother and sister  I would program furiously at creating
        an editor that had the familiar  feel of EDT in screen mode.  One
        month and 10,000 lines of C later  is  was able to use the editor
        itself to edit its sources.
        
        You  have  to  understand  that  I was doing this just for my own
        personal enjoyment  with  absolutely no altruistic thoughts.  But
        then the breakthrough  came.   At the end of the month of furious
        programming  there  was a  DECUS  symposium.    One  area  was  a
        demonstration where we proudly let  our customers explore Rainbow
        100's, PRO 150's, DECMate II's and suites of  software  for them.
        Just  for  kicks  I  installed  my new creation on  one  of  them
        (without telling)  just  to  see  if  anybody  would  notice  and
        comment.  My  expectations  were  met  when at one of the dinners
        Reid Brown (whom I knew  peripherally)  commented on an EDT clone
        he had found on one of the Rainbows andwondered where it had come
        from.  When I told him that  I  had  written  it his reaction was
        that I must share it, because everyone hated  RED  (there  was  a
        proverb circulating at the time "better dead than RED"  - I'm not
        kidding!).  So I did, somewhat reluctantly.  Now, 10 years later,
        there  are  many  thousands  of  users  of my editor:  it  was  a
        component  of  PathWorks,  it  was the editor in Mobilizer and it
        runs on  UNIX,  VMS,  DOS,  OS/2  and  ATARI  ST.    A completely
        unintended outcome has been that it  is one of a few editors that
        runs on enough different operating systems to  let people use the
        same  editor, not matter what they do, and  also  ease  migration
        away from VMS to PCs and UNIX.
        
        I haven't gained financially from it, but I have a  lot  of close
        friends I otherwise wouldn't have.  And I feel that I have made a
        contribution to  Digital,  to  the employees and to our customers
        that I'm proud of.
        
        So what's the point!?
        
        If everyone hated  RED,  and  there  must  have been thousands of
        them, why weren't there  thousands,  hundreds,  or  even  tens of
        individuals who decided to do something about it?  As I mentioned
        earlier,  I include myself in that group, Reid is  our  hero  who
        recognized the potential of my work.
        
        I  have  had  several similar experiences since then,   just  one
        other  example:    At  DECworlds  there  used to be areas  called
        sandboxes  where we  would  display  unannounced  products  under
        non-disclosure.  Those of us involved  often  discussed  the fact
        that  being in a sandbox area wasn't  a  lot  of  fun,  and  that
        letting  customers  see  unannounced product often did more  harm
        than good.  Not only that, but what was  shown always got changed
        at the last minute and those of us involved felt  jerked  around.
        Through  circumstance,  I  found  myself  getting  in  charge  of
        sandboxes, and having to deal directly with all of the issues and
        frustrations  involved  (just  imagine  how  motivated  the other
        contributors  were).  During the planning period for one  of  the
        more  recent  DECworlds  I tried to keep a low profile  to  avoid
        getting  the honor of running yet another sandbox.  And as  usual
        there was the great "should we, or shouldn't we have  a  sandbox"
        debate  that kept dragging on and was a direct replay of  earlier
        years.  Then one day it  struck  me,  literally  like  a  bolt of
        lightning,  that  my  own  inaction  was  guaranteeing  that  the
        decision would become "we will" at the very  last  moment,  and a
        "YOU will, because we know you can do it".   So I proposed to Ken
        Olsen that we should do it completely differently:  put it in the
        open,  not show what would be announced two weeks after DECworld,
        but show what we were working on that was much further out.    To
        my surprise then,  he  readily agreed and the Innovation Showcase
        happened.  The point  of  this story is that everyone agreed that
        the original sandbox concept wasn't great, but noone did anything
        about it!  Everybody thought that  Ken  was  totally committed to
        the original structure so there was no  possibility  of  doing it
        differently.
        
        What's going on in this notesfile is a  repeat of that situation,
        but on a much more frightening scale.  The company is in trouble;
        there are lots of things that can be done about  it;   but all we
        do is complain.  None of us know exactly what should be done, but
        many, many of us have partial answers.
        
        Let's get  more  concrete:    There is a current debate about the
        software catalog and how hard it is to use.  Do you think ANYBODY
        thinks its a great  catalog?  Even the ones producing it?  SO WHY
        ISN'T IT BEING FIXED?!  (excuse  me  for  yelling).    Is  it Bob
        Palmer's fault?  Is it a difficult problem to fix?  The answer is
        that it is a pathetically easy problem to  fix,  that the benefit
        of fixing it is obvious and huge.  With the  help  of  computers,
        databases and  desktop publishing hundreds, maybe thousands of us
        have in our  power  to produce a better catalog with a very small
        effort.  Will the  effort  be  rewarded?    Yes, probably in very
        untraditional ways.  So those us who are aware of the problem and
        have the skills to fix it  are just sitting on our hands, content
        to bemoan it as typical of the  decline of the company we used to
        love and care about.
        
        So what is holding us back?  Its many things.  An important facor
        is fear.  Will anyone appreciate our efforts?   Or  could  we get
        punished for interfering with something that isn't our business?
        
        I have to get off on a tangent at this  point.    The  quality of
        life  for  myself,  my  family,  my  colleagues,  my  colleagues'
        families,  our  customers and our partners is my business.    Its
        also  your  business.   I am not going to accept  anything  which
        endangers their quality of life, and I will do anything I  can to
        improve it.  And I'm not going to let anybody tell me it isn't my
        business!    The biggest threat to our quality of life is that we
        are letting  the company go down the tubes!  We are!  Its not Bob
        Palmer, its not  Ed  Lucente,  its  not  the  SLT,  its  not your
        manager.  Its all of us, and we should be ashamed of letting each
        other down.
        
        So back to fear.  I'm priviliged to have experienced  that  these
        fears are almost  always  unjustified!    If  fear is holding you
        back, I promise to  help  and  support you!  If you need to share
        the risk, I'll share it!
        
        Another  reason is that we don't see the possibilities.  We  only
        see the problems, not the solutions.  We are too quick to jump to
        conclusions and make assumptions about others.  Once again I have
        to use an example:
        
        I'll use Ed Lucente's  limo.    The mood of the notesfile is that
        the limo is a vehicle  to  demonstrate arrogance and lack of care
        and  concern  for  others.    That  obviously    is  the  easiest
        interpretation  and  the  one  that  is best at  reinforcing  our
        impression that "management" is the cause of our problems.  Well,
        I don't KNOW that Digital  pays  for  it!  Is there a possibility
        that the limo makes it possible  for Ed to work a couple of hours
        longer each day?  I am not  claiming  that  everything is "right"
        and everybody is "good", but I'm claiming that  we  are  limiting
        ourselves  through our (usually negative) interpretations of what
        we observe.  The limo is really not affecting your and my ability
        to do our  jobs  and to improve our qualities of life, so why are
        we wasting time worrying  about  it?    Also,  if Ed didn't use a
        limo, we would find something equally frustrating to bitch about!
        
        So my next promise is that my top  priority  will be to find ways
        to improve the quality of life of what I call the Digital Family.
        I  believe  the  greatest problem is the lack of self-empowerment
        among  all  employees,  and  I'm  going  to commit myself to that
        problem.
        
        The  next  problem  is  that  we  don't  work together.  We don't
        because we don't know that we have similar passions and concerns.
        We don't because  we  forget  that the best reward you can get is
        the trust and friendship  of your fellow human beings.  We forget
        that working together is FUN!    Humans  are  social  animals and
        social activities are rewarding.  The  caveman  who  went out and
        killed  the bear that threatened his family  felt  good  and  was
        proud.  From a self-preservation point of view  it  was  a stupid
        thing to do - it was better to push  some other family-member out
        of the cave!  We have social, altruistic instincts and needs that
        modern society and corporate  "culture"  supresses.    Lets bring
        them out in the open.
        
        There's  much more I want to say, but if I haven't made my  point
        by  now, I'll never make it.  So let me wrap up with a  challenge
        to you (the personal you - yes, you reading this right now):
        
        Will you join me?  Will you, I  and the others I have challenged,
        promise  one another that we care so much about one  another  and
        what is happening that we are going to do something about it.  We
        will  improve  the  quality of life that the current state of the
        company is  destroying.  We can, but we aren't!  Those of you who
        join me will end up being my friends for life - that just happens
        as a result of the experience.
        
        If you do, lets examine what needs to be done, what we can do and
        then do it!  I would much rather do that than worry about whether
        I'm on the list next Monday!
        
        Anker
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2961.1SPEZKO::FRASERMobius Loop; see other sideSat Mar 26 1994 17:148
        Count me in, Anker and thanks for a great note in .0.
        
        Andy (registered  home SEDT user and been using SEDT since 1985
        in work)
                
        
        
        
2961.2QUARK::LIONELFree advice is worth every centSat Mar 26 1994 23:1627
    The reason "nobody does anything about it", where "it" is anything
    from the software price book to the ridiculous "Fred's Brand" generic
    look to our software documentation is that no organization is
    willing to spend the money to do it right.  What with all of the
    micromanagement and bean counting going on, anything that doesn't
    have an obvious direct impact on revenue is cut.  Even if the
    managers understand that such spending would in fact be beneficial
    for Digital and its customers, they don't want to have to defend
    it to VPs who only care about the bottom budget line (and/or
    their limos.)
    
    Don't get me started on what we had to go through to get ANY sort
    of graphic for the packaging of DEC Fortran for Windows NT; what
    we were told we had to use was a plain white box with a plain
    label pasted on.  Just think of how the customer would think of it
    compared to the professionally-designed and eye-catching packaging
    of our competition in the PC software space.  (What we ended up with
    is something that looks like a 2nd-grader's doodle, but it's at 
    least something.)
    
    All I hear when inadequacies in products are discussed is "we don't
    have funding to do it right".  Well, if we don't do it right, we'll
    never make enough money to get the funding to fix it later.
    Slash here, cut there, but NEVER invest.  We're eating our seed corn.
    Any wonder why customers think we're about to go out of business?
    
    					Steve
2961.3*Great* basenote, Anker! Here's one response, & a pointerDRDAN::KALIKOWIDU/Web: So advanced, it's Simple!Sun Mar 27 1994 12:5854
                       The INTRApreneur's Ten Commandments
                       ===================================
    
    1.  Come to work each day willing to be fired.
    
    2.  Circumvent any orders aimed at stopping your dream.
    
    3.  Do any job needed to make your project work, regardless of your job
        description.
    
    4.  Find people to help you.
    
    5.  Follow your intuition about the people you choose, and work only
        with the best.
    
    6.  Work underground as long as you can -- publicity triggers the
        corporate immune mechanism.
    
    7.  Never bet on a race unless you are running in it.
    
    8.  Remember it is easier to ask forgiveness than for permission.
    
    9.  Be true to your goals, but be realistic about the ways to achieve
        them.
    
   10.  Honor your sponsors.
   
   =========================
   By Gifford Pinchot III from his excellent book "Intrapreneuring," 1984.
   =========================
    
    Yes, I admit feeling a touch of nostalgia for the "roaring '80s" when I
    re-read that (and found it amongst the papers from a Previous Life,
    when I had it up on my office wall).  But the truths are the same
    today.  One of the necessary ingredients for an environment where folks
    can dream in the above ways is an idea with a reasonable expectation of
    success.  And there are many within the vast web that is DIGITAL.         :)
    
    Let's find them and nurture them -- and one way is, as you say, to work
    with and speak out for those who take risks to bring them to reality.
    
    ... so for a pointer to one part of DIGITAL where the spirit of
    innovation and cooperation flourishes, check out the DECnotes file
    SOFBAS::INTERNET_TOOLS.  This is a *highly* geographically and
    organizationally distributed group of colleagues who share a common
    purpose:  To maintain and to extend DIGITAL's lead in the Internet.
    
    DIGITAL's Lead??!  Yep!
              ^^^^
    Those of you reading this via DECnotes (using terminals that have
    keypads) can press KP7 to add that file to your NOTES$NOTEBOOKs.  Folks
    who are more comfortable with Newsreaders can see the same material
    gatewayed to dec.notes.networking.internet_tools .
    
2961.4Let's "DO IT."SWENG::ROBERTSun Mar 27 1994 13:5710
    
    RE.0 Anker,
    
    	You can count me in. I will sign up. Great note. Let's "DO IT."
    
    RE.3 
    
    	I like the 10 commandments.
    
    
2961.5Wow!ICS::DONNELLANSun Mar 27 1994 20:2618
    I must say I was totally surprised when I saw the base note, even more
    surprised to find that I continued to read through the entire entry. 
    It excited me.  I wanted to cheer.  I believe we have the ingredients
    for success in this company - the management team, at least i the US -
    is the best I've seen for quite some time.  A very seasoned group of
    people who have enjoyed the respect of the people who reported to them.  
    
    We do have some excellent products.  
    
    What we lack - a cohesive strategy and vision - can probably best be
    created at the grassroots level (after all, that's where most great
    visions begin) through the kinds of initiatives expressed in the base
    note.
    
    Count me in.  Managers simply cannot do what needs to be done from this
    point on.  That must come from the spirit and will of the people who
    make up this company.  We own that.
    
2961.6I'm with you, Anker.DEMON::PILGRM::BAHNPossibility of IDICMon Mar 28 1994 03:2718
      New possibilities come from new conversations.  I'm going to start 
      by attracting more attention to this topic by: 

          o  Forwarding your basenote to the users on the cluster that
             I manage 

          o  Forwarding your basenote to my teammates, my friends, and
             the leader of my resource group 

          o  Cross-posting your basenote in my organization's DECnotes 
             conference and the conference read by graduates of the 
             company's Contextual Management Workshop

          o  Spreading the word in any other way that I can think of

      Terry

2961.7HOLY COW!! I LOVE IT...ODIXIE::SCRIVENMon Mar 28 1994 12:339
    WHAT AN INSPIRATION (YES I'M YELLING).
    
    I new here to notes and would like to distribute also.  Is permission
    assumed?  If not, Anker, can you PLEASE give me such!!!
    
    I'm with you.... 
    
    Toodles.....JP
    
2961.8YES!! - "The Turn-around Team"ITRC::omandSteve OmandMon Mar 28 1994 13:5461
Friends,

From time to time over the past few years, I would go into the DIGITAL
notes conference and take a look.   I am not a hard-core 'noter' - I only go 
into notes when something spurs me to do so or I have to get information
there or owe a communication there for some reason.   Without exception, on the
occasions I have gone into DIGITAL, I ended up discouraged and 'down' and got
out - vowing to never look again!  This is because of all the complaining, 
bitching and moaning that goes on there.   I have work to do and reading the 
complaining notes of others is a waste of my time and the company's money!

Anker, your note is positively a breath of fresh air!    
You have enrolled me in being a member the 'turnaround team' 
(I just coined that).   
 
I also want to thank Terry Bahn for extracting the note and e-mailing it 
to me.  His action spurred me into action - writing this note and 'siging-on'.
Thank you, Terry!

Terry is a good friend whom I have met through some education which he and I 
are involved in, where we learn how language is what makes us who we are 
and we learned new meanings for words such as enrollment.  This education 
brings participants to the place where they realize that all you have is a 
sequence of present moments which you can spend in any way you choose.  Most 
people spend most of their present moments either tied to events of the past or 
worrying about the future.   Both of which have the effect of buffering us 
from what is really happening and causing us to be far less effective than 
we are capable of being.

I think complaining, bitching and moaning comes from either of these 
immobilizing states.

((If anyone wants to learn more about the education which Terry and I are 
involved in, please do not hesitate to contact me - or Terry.   The stuff is
truely great and can have a profound transformational effect on human beings
who get into it and those around them.))


I also like the 'Ten Commandments" from .3 -- I think I'll print that out and 
hang it on my cube wall.   Thanks.


I would further like to make a proposal to whomever it is that looks after 
the DIGITAL notes file:

	Take the whole notes file as it stands and archive it - make it 
	read-only - and re-name it.   Start it afresh with Anker's note as 
	one of the first head notes and post a 'guidelines' note that asks 
	participants to choose their language carefully when posting to the 
	new DIGITAL notes conference.  Everyone has things to complain 
	about - it is always possible to express what is underneath 
	'complaints' as 'possibilities' or, better yet, to think in terms 
	of possibilities instead of 'what's wrong'.  As an example Anker 
	was using language of possibility when he commented on Ed Lucente's 
	use of a limo.

	We are in the New Digital - time for a New DIGITAL Notes Conference

	Regards,
	Steve.
2961.9Each of us CAN change the world...one person at a time.DEMON::PILGRM::BAHNPossibility of IDICMon Mar 28 1994 15:0017
      Re: .7

      I assumed permission.  As Grace Hopper often said, "It's easier 
      to apologize than to get permission.

      Re: .8

      Thank you for the contribution, Steve.  I don't see any 
      particular need to "reboot" this conference.  The concerns, 
      complaints, cynicism, resignation, and complacency give us an 
      opportunity to offer alternative interpretations and new
      possibilities ... to make a difference in the way that all of 
      us see our work and our world.

      Terry

2961.10Thank You - A few thoughts for startersASABET::ANKERAnker Berg-SonneMon Mar 28 1994 19:5422
        You can do anything you think is appropriate with my note.
        
        I'm going  to  let  the  thread  develop a little longer before I
        write a long  reply, but I deeply appreciate the thoughts already
        expressed and the willingness to join me You all have expressed.
        
        My thoughts go in  two directions:  One is that I have a lot more
        thoughts about HOW we need  to  act,  think and behave to turn us
        around.  The second, and harder,  set  of  thoughts  is  WHAT  we
        should do. Our commitment and enthusiasm needs to be applied.
        
        One of the notes mentioned the INTERNET_TOOLS conference.  I have
        also been impressed with the spirit and attitude expressed there.
        Its all "can do".
        
        There's  no  better  place  than  this  notesfile  to  have   the
        discussion.   If we succeed to change the tone we  know  we  have
        changed the mood of the company.
        
        I'll be back soon, and thank you very, very much!
        
        Anker
2961.11Credit dueASABET::ANKERAnker Berg-SonneMon Mar 28 1994 20:0915
        One more note. I must give credit where credit is due!
        
        The inspiration for the base note came from taking the Contextual
        Management course a second  time.    Thank  you  Ron Schaefer and
        David Marka.
        
        This is the second time  I  take  the course - I was in the first
        one ever several years ago.   And  last  time  it  didn't  make a
        lasting impression on my outlook and behavior.   I suspect I kept
        saying to myself "yea, yea that's me alright".    So  this time I
        decided  that  I  was  serious,  and  what better way  to  commit
        yourself  than  publicly!    If  you  have a chance to  take  the
        workshop, do it. And try to leave you baggage at the door.
        
        Thanks again/Anker
2961.12PresentationsQUICKP::KEHOEMr. QuickPICTue Mar 29 1994 00:2755
    Let's do something about .... Presentations!
    
    First, let me acknowledge Anker's hard work over the years.  I too
    am a big SEDT user (oops....I'd better register...).  You are one of
    those names that keeps getting associated with great Digital lore.
    
    In a move to distinguish myself, and Digital, I created QuickPIC
    for Interleaf and DECwrite (remember that?  Over 700 of you installed
    in on your systems).  This made presentation graphics of VAX systems
    available to everyone in Digital, giving way to the much better and
    current Digital Artlibrary from Mr. Goetze.  Like Anker suggests, I just
    did it, even though it certainly wasn't a part of my Sales Support job.
    
    So, now, it's "so what have you done lately?" time.  
    
    I have a personal drive to distinguish Digital by better presentations.
    I have a blossoming hobby outside Digital as a funny after-dinner
    speaker/entertainer, and recently I've decided I should use this
    approach inside Digital as well.
    
    Think about it...every company has decent hardware, software services,
    client/server...you name it.  One way to distinguish ourselves is
    getting our message across through excellent presentations.
    
    Now, every presentation can't be a Broadway review, and only a few
    people have true presentation talent.  My goal:  Find those people
    inside Digital and utilize them for those mid-size to large events.
    
    I want to see real presenters with real talent at territorial, district
    and large customer events.  Do you have a big event coming up?  Are
    you planning on finding the most technical person around to present,
    even though they are scared to death of public speaking?  Don't do
    that!  Find a real presenter!  When the technical Q & A happens, the
    floor then belongs to the product managers and technical people.
    Some say that you need someone who really understands the topic
    to be effective.  In a small group, or a training class that is
    true; but in a Feb 8th announcement session or Discovery Seminar
    you need someone who can present.  And besides, if you can't
    teach the presenter your 3 or 4 key messages so he or she can
    present them to the attendees, what chance on earth do you think
    you'll have trying to convey them to the audience yourself?  And
    do you think they'll take away anything?
    
    On the local level, I have identified some very able-bodied presenters
    with a wide variety of talents -- from inspirational to funny, from
    CEO material to layman.  I believe you have to have the right person
    for the job.  This especially applies to presentations.
    
    So there you have it.  That's how I'm going to make Digital better.
    If you have real presentation talent, I hope you are using it to
    its fullest.  And I hope it is being recognized as one of the keys
    to the New Digital's success.
    
    Dan
    who will probably have to think up a new tag line...
2961.13CAPNET::PJOHNSONTue Mar 29 1994 11:3126
I have also followed this conference for a long time, and have left
and returned, and I hope that now I'll stay. I hope this amounts to
something other than bits on a disk.

I flashed back to a movie -- I think it was "The Untouchables" with
Costner -- when Sean Connery, the old touch cop rasped to Costner,
"What are you prepared to *do*?!" with his dying breath. So, enough
talk.

What are you prepared to *do*? I am going to start with the following:

Circulate Anker's topic to the organization I'm in and try to generate
some interest there

Republish something I did a few years ago re: productive meetings that
really streamlined our group then and freed up hours a week for *real*
work

Demand enthusiasm from those I work with. Let's stop looking over our
shoulder. My approach is, I don't make those decisions (who to lay
off, who to keep) so I won't worry about 'em. That side-effect, the
desire to present a low profile in these times, is really hurting us.
We lack excitement, creativity, and guts, the qualities that we need
most.

Pete
2961.14A definition of success FORGET::CRAWFORDI miss my mind the mostTue Mar 29 1994 11:5112
What a great base note.  I try to follow the advice of Ralph Waldo Emerson:

Success

To Laugh often and much; to win the respect of intelligent people
and the affection of children; to earn the appreciation of honest critics
and endure the betrayal of false friends; to appreciate beauty, to find
the best in others; to leave the world a bit better, whether by a healthy
child, a garden patch or a redeemed social condition; to know even one
life has breathed easier because you have lived.

This is to have succeeded.
2961.15GRANMA::MWANNEMACHERneck, red as Alabama clayTue Mar 29 1994 13:3523
    
    
    
    I think that many of us would love to have this attitude and would be
    willing to try again if we thought it would be useful and appreciated. 
    I understand we are responsible for our attitudes and all.  Thing is,
    I have submitted idea after idea and they have been shot down.  Most of
    the reasoning was because they would cost money.  The benefit would far
    outweigh the cost, and I know that not all ideas could be accepted.  I
    have been crowing about our systems and all for years and I got, "yeah,
    sounds great" and then I heard nothing else.  Very, very discouraging. 
    I have basically stopped trying (not trying to do my job and what's
    right, but submitting ideas to try and better the company) as a kind of 
    self preservation.  Going up and down like a yoyo is hard on a person.  
    
    I would like to hear more.  It needs to be an organized effort from the 
    workers.
    
    Regards,
    
    Mike
      
    
2961.16Remember Dick Joseph?USCTR1::JHERNBERGTue Mar 29 1994 17:007
    
    
    Remember Dick Joseph?  He gave his head, his hand, his heart, his 
    energy and his reputation as a decent human being to do exactly 
    what is mentioned in the basenote.  
    
    May you not suffer his fate!
2961.17GRANMA::MWANNEMACHERneck, red as Alabama clayTue Mar 29 1994 17:108
    
    
    What happened?  Is there an existing note?
    
    
    Thanks,
    
    Mike
2961.18I see a patternASABET::ANKERAnker Berg-SonneTue Mar 29 1994 17:4547
        Responses to  the  base  note  and mail that I have received fall
        into three major groups:
        
        Those who agree  and  commit  to joining me.  Thank you to all of
        you. Our challenge will be to 
        
                A) sustain the commitment.  Something I worry a lot about
                        because I am very  susceptible  to letting myself
                        and  others  down by aiming  too  high  and  then
                        totally missing the mark.
        
                B) Decide how we can make  a  difference.    There  is  a
                        personal  side  to it that I will  write  several
                        notes about.  But then there is too  much  of  an
                        opportunity for  us  to  do  something  together.
                        Over lunch today  I has this discussion with Neil
                        Rich and together we  came  up  with  two  really
                        exciting ideas that I'm not  ready to reveal here
                        until  I  know we can pull  them  off,  and  also
                        because if we can come up with  two  great  ideas
                        over  lunch, how much better couldn't we do  with
                        more  people  generating  more  ideas  - so maybe
                        these two aren't the ones.
        
        Secondly there  are those who have made great personal sacrifices
        and have been  penalized  for doing so.  I wish I had more to say
        to them, but my  personal  experience  has  been that you HAVE to
        keep at it and I have a very deep personal belief that ultimately
        those who deserve to be rewarded  will.   I hope You will join us
        and I will do my utmost to  ensure  that  your experiences aren't
        repeated.
        
        The finally there are those who are still  locked  in depression,
        resignation, anger and despair.  To You I will  say  that  all of
        these  emotions  are  self-destructive!     You  hurt  yourselves
        infinitely more than those you  are  angry  with.   You also hurt
        those you care about.  I  am not immune to these emotions, not by
        a long stretch, but every time it  happens  I  work  very hard to
        yank myself out of it.  If you need help doing so, I stand ready.
        
        My offer to help and support is serious.  If you believe there is
        an opportunity I'm happy to get together with you  for  breakfast
        or for lunch.  I owe dinners to my wife and time between meals to
        all of you.  You can call me at DTN 223-1170 or  send  mail to me
        at ASABET::ANKER.
        
        Thank you/Anker
2961.19The Software Catalog...ZEKE::TOWNSENDWed Mar 30 1994 14:1720
    Anker,
    
    Just wanted to address a point that you brought up about the software
    catalog. Th Customer Value Chain Program has something called the
    Offering Management Initiative Preliminary Program Plan.  The 80+ 
    page document is obviously the hard work of alot of highly skilled
    individuals. The deliverables are things like architecture, "efficient
    and effective seamless end-to-end ...busines process", "Work System
    Structure", and portfolio's of Digital's offerings.  Nowhere does it
    mention the basic task of fixing the price book which is the immediate
    gratification that the customer (and acct. reps.) wants.  
    
    I know it sounds simplistic, but sometimes we just need to pick
    a direction and go, instead of bringing a task force together to
    compile a program with interrlated deliverables and buy-in etc. etc.
    I truly believe that we are paralyzed by hyper-analysis.  
    We should look to Storage and emulate the drive and focus that 
    got them from the worst Digital behaviors to a world-class
    competitor.  You're right, it can be done.
                                                            
2961.20We can. We should! WE MUST.CFSCTC::TURNERLarry TurnerThu Mar 31 1994 12:1517
    Regarding .0

    Anker: Please count me in, and thank you.

Regarding .-1

    >> The Customer Value Chain Program has something called the
    >> Offering Management Initiative Preliminary Program Plan [sic].
    >>	...
    >> I know it sounds simplistic, but sometimes we just need to pick
    >> a direction and go, instead of bringing a task force together to
    >> compile a program with interrelated deliverables and buy-in etc. etc.
    >> I truly believe that we are paralyzed by hyper-analysis.  
    	
    	YES! YES! YES! YES! YES! YES! YES! YES! YES! YES! YES! YES! YES! YES!

    /l
2961.21That's one.DEMON::PILGRM::BAHNPossibility of IDICThu Mar 31 1994 23:028
    I was pleased to see the success story in topic 2971.  The
    readers of this conference helped to cut across some potentially
    tangled lines of communication quickly.  Whether we get the sale
    or not, something positive has been accomplished. 

    Terry

2961.22Thanks for setting an exampleASABET::ANKERAnker Berg-SonneFri Apr 01 1994 00:397
        Re:        <<< Note 2961.21 by DEMON::PILGRM::BAHN "Possibility of IDIC" >>>

        Terry,
        
        Thanks for recognizing the work of others, lets keep it up!
        
        Anker
2961.23Power secretsHANNAH::SICHELAll things are connected.Tue Apr 05 1994 03:4536
I too am absolutely committed to helping us turn around.
I know it's hard sometimes.  My self appointed job for the last 5 years
has been discovering, and trying to demonstrate how to work together
(officially I'm a VT architect).  I make mistakes and get told NO all
the time, but I don't let it discourage me for long because I've learned
some secrets about making things work.

  - Power comes from people working together to build agreement.
    If your supervisor, manager, or group VP doesn't accept your
    ideas, you can work around them so elegantly they won't know
    what happened.  Be patient, talk to people who can appreciate
    your idea, LISTEN and expand your vision to incorporate more
    perspectives.

  - As .0 indicated, people are very social creatures.  When confronted
    with a new situation or uncertain how to respond, people will look around
    for hints of what is appropriate or acceptable.  If you and your
    coleagues are clear, you have tremendous power.  Most of the managers
    don't understand the products, technology, or customers the way you
    do.  Get enough people around the person blocking your idea to tell
    them they need to shift and you can shift anyone.

  - Studies show people change their thinking more when talking than
    by listening.  Talking engages the mind.  You can actually LISTEN
    your vision into reality.

  - Often the harder you push, the more others will resist (and vise versa).
    Gandhi and MLK had it right, the secret of non-violence is to provoke a
    response and take away the target.  It is up to you to choose the right
    provocation at the right time.  Keep your eye on the prize.
    You maintain the initiative!
    
  - Act as if Digital were different, and you help create the difference
    you want.

Peter
2961.24I won't be able to!ASABET::ANKERAnker Berg-SonneMon Jun 06 1994 20:485
        Much to  my surprise, I was just informed that I am "at risk", so
        at least I  won't  be  able  to  make  a  difference.    I  would
        appreciate any support and help finding a place to make one!
        
        Anker
2961.25Making a DifferenceOUTPOS::MURPHYDan Murphy, now at LKG.Mon Jun 06 1994 23:42128
    Anker,

    I can understand something of the shock that you are probably
    experiencing now.  I've been there.

    In fact, you might say I'm a voice from beyond the grave, since I was
    TFSO'd in the December, 1992 wave.  I'm writing this now only because I
    returned as a contract worker last fall.  Also, my contract is coming
    to a close and I will be leaving again at the end of this week to take
    a new position outside of Digital.

    I've found working as a contractor over the past ten months, and the
    job I have been doing, to have been very satisfying -- remarkably so. 
    I thank Providence and my local management for the opportunity. It has
    been a very focused, straight ahead engineering effort with a clear
    target -- deliver the bits to SSB -- which we did at the end of last
    week.  All working on code and almost no meetings or bureaucracy! I
    guess I'm still a hacker at heart. 

    That discovery is one benefit of having been booted out.  There are
    others as well.  And I know of other people who are now established in
    new and better situations after having been laid off.  Seeing the
    bright side of it is not unrealistic or unjustified.

    However, I don't know of any individual who wouldn't experience some
    real shock and anger at being laid off, no matter how many positive
    prospects for the future you can conceive of.  So, with the benefit of
    over a year of thinking about it, I want describe some of the things I
    noticed in the hope of showing how common is the ground we all stand
    upon.

    To say I had mixed feeling would be the understatement of the year.
    When it became clear that I was "on the list", I was elated and I was
    pissed!  I was excited and I was massively disappointed.  On one hand,
    I saw it as a way out of a situation that had become bogged down,
    frustrating, and uninspiring, and I could imagine lots of neat things
    to do.  On the other hand, I was being cut out from something that I
    long felt I was genuinely a part of.

    It was more than just having been an employee for 20 years. My
    relationship with DEC extends back to 1961 when I discovered the PDP-1
    during my freshman year at college.  I was offered a part-time job
    programming for DEC in 1964 which I turned down.  I applied for a job
    at DEC when I graduated in 1965.  DEC turned me down but then tried to
    hire me away a year later.  I turned them down.  Even so, code I had
    written was shipping, or had been ported and was shipping, on several
    DEC computers in the late '60s and early '70s.  When I finally came to
    DEC as an employee in 1973 to join numerous long-time friends, it
    seemed like this was where I had belonged all along.

    In between then and December, 1992, I had it all.  Well, almost all,
    anyhow.  Shipped various landmark products, got stock options many
    times, filed and was granted patents, got promoted to Senior Consultant
    Engineer.  In one of the more ironic twists, I received one of the
    special awards for contributions to the Alpha program during the very
    time I was on the cut list and the wheels were already turning to
    arrange my departure.

    I say all of this only to try to show why I felt that DEC wasn't just a
    corporation that I worked for, but rather that I was part and parcel of
    what DEC was and is and would be.  I knew I had made a difference many
    times before and would do so again.

    I also say this to show that, whether you have done more or less for
    DEC than I have, and whatever your position might be, IT DOESN'T
    MATTER!  You could be OUTTA HERE, and it has nothing to do with you; it
    has all to do with DEC!

    I can't state this point strongly enough.  It's nearly impossible to
    experience being laid off without feeling like you have failed or
    fallen short; if only you had done this or that a little better, or if
    only you were in someone else's job, etc.  Well, I say it again, it
    doesn't matter!  You could have been anywhere and done anything and
    still been hit, and you need only look around at the others who were
    hit to confirm that.

    And you need not have worked for DEC as long as I did to feel like
    being cut off from something that you were a part of.  For a long time,
    we had a corporate culture that fostered that kind of sense of
    belonging, and many people believed in it.  It may once even have been
    true, but the downsizing processes of the last five years have been
    absolutely antithetical to that model and that culture.

    And that's why I'm pissed!  I know it doesn't have anything to do with
    me, but it's there and it affected me and I'm pissed.  Pissed at the
    system and pissed at those individuals who were party to putting me on
    the list.  If you are laid off, chances are there is one or more people
    that you thought were your "friend", at least in the business context,
    but who betrayed your trust and devalued your efforts.  Well, that's
    how it is for everyone, and it's not about you.

    Another irony, and one that I was reminded of by .24, is that in the
    last couple of months before I was laid off, I participated in a
    program called "Rediscovering the Passion at Work" -- a 3-day seminar
    sponsored by the DELTA office.  Whatever you may think of the title, I
    have, like many people here, found tremendous motivation and
    satisfaction doing work over the years, so the idea of getting some of
    that back seemed like a good one.  Like many others who came though the
    program, I indeed found a renewed sense of purpose in getting Digital
    turned around and moving toward excellence again! I worked toward
    getting others to see more positive possibilities for the company.  I
    proposed various technical ideas and projects that I thought would make
    a strategic difference.

    I was laid off anyhow.

    It's probably even true that my committed attitude didn't help me stay
    in the company.  I'm quite sure that some of those I talked to about
    job possibilities were bunkered down and not the least bit interested
    in "renewal" or improving the fundamentals of the corporation; they
    couldn't afford to look beyond getting the next release out the door.

    However, I wouldn't go back and do it differently, even if I could, and
    that is the thing I most want to say to anyone like Anker who has
    spoken out or who has attempted in whatever way to take a risk and make
    a difference in the fortunes of Digital Equipment Corporation.   We
    have made a difference, and yet it may not be the difference in whether
    we stay at Digital or leave. I was reminded of that again in reading
    Paul Kinzelman's goodbye note in 2485.0.

    I didn't get to make the difference I hoped to make, but I was better
    for having tried to make it.

    And to anyone who finds themself among the *former* employees of DEC,
    remember: you are in GOOD company.


    dlm
2961.26thanks!ICS::BEANAttila the Hun was a LIBERAL!Tue Jun 07 1994 01:291
    
2961.27Kent State syndromeARCANA::CONNELLYfoggy, rather groggyTue Jun 07 1994 01:589
re: .25

That is one of the more uplifting and useful notes that i've read here.  I
think in a lot of cases, maybe most, people who get TFSO'd suffer from the
"Kent State syndrome"...standing in the wrong crowd when someone in authority
panics and starts firing.  Good and necessary perspective, Dan!

								- paul
2961.28WLDBIL::KILGORERemember the DCU 3GsTue Jun 07 1994 13:308
    
    Re .25:
    
    Thank you, thank you, thank you.
    
    I'm posting a copy in my office. I'm also taking one home, just in
    case...
    
2961.29Anker Berg-SonneSANTEE::CLARKBill ClarkTue Jun 07 1994 14:0415
re. .24

Anker has made immense contributions to Digital. He has maintained a positive
attitude when all around were losing theirs. He has the ability to look at old
issues in new ways. He has always believed that we can solve any problem, and
has been willing to make the effort and take the risks required. Anker has been
a top performer at every job he's held. He has made a difference, and will
continue to make a difference, wherever he goes.

I hope that the reason Anker has been given an "early warning" is that
management values him, and expects him to find another place within Digital
where he can contribute.

Digital will never recover if it continues to lose people of the quality,
competence and enthusiasm of Anker Berg-Sonne.
2961.30I wish this weren't sarcasmLGP30::FLEISCHERwithout vision the people perish (DTN 223-8576, MSO2-2/A2, IM&amp;T)Tue Jun 07 1994 15:1613
re Note 2961.24 by ASABET::ANKER:

>         Much to  my surprise, I was just informed that I am "at risk", so
>         at least I  won't  be  able  to  make  a  difference.    I  would
>         appreciate any support and help finding a place to make one!
        
        Anker,

        If you are the caliber of person that the company feels it
        can afford to let go, I am in total *awe* of the kind of
        person they must be keeping!

        Bob
2961.31PLAYER::BROWNLA-mazed on the info Highway!Tue Jun 07 1994 16:3313
2961.32GRANMA::MWANNEMACHERWish I coulda been there..for thatTue Jun 07 1994 17:047
    
    It doesn't shock me in the least.  It's as though we are in a business
    kindergarten class.  FIX THE PROBLEMS AND THEN SIZE AS NEEDED!!!! 
    Probably too late for this to work, however.
    
    
    Mike
2961.33Go Figure.ASABET::EARLYSteve Early - DTN 223-3518 - Ops &amp; PlanningWed Jun 08 1994 14:1137
    After watching documentaries and movies about D-Day for the last few
    days and reading stories told by veterans in our local newspaper, I
    find myself thinking how similar survivors on D-Day are to survivors at
    Digital.
    
    One story in particular was told by a person whose nickname was
    "Shorty" who peaked at about 5'4" or so. He was standing in front of a
    person who was over 6' tall in one of the landing craft. The taller
    person right behind him was shot through the head before they even
    reached the beach. In another incident, the person beside him was
    killed by a piece of shrapnel that whizzed over Shorty's head. So, in
    Shorty's estimation, it was his lack of height that got him through the
    war in one piece. "Just lucky, I guess."
    
    Who lived and who died on Omaha Beach 50 years ago left many to wonder
    "Why him? Why my son ... friend ... father ... ?" There is no answer I
    can think of other than maybe "wrong place at the wrong time"? It
    certainly had nothing to do with who was the better soldier.
    
    Who gets tapped and who doesn't makes just about as much sense. It
    seems to me that trying to rationalize why somone like Anker would get
    tapped is like trying to figure out why YOUR best friend got it instead
    of someone else's during the landing at Normandy.
    
    Maybe if you were a little shorter, Anker?
    
    I wish you well, my friend. Your contributions have been many, and the
    loss is Digital's.  I'll think of you often ... surely every time I
    fire up Mobilizer and see that message .... 
    "copyright 19xx - Anker Berge-Sonne"
    
    /se
    
    
    
    
    
2961.34WIDGET::KLEINWed Jun 08 1994 15:476
>    Maybe if you were a little shorter, Anker?

Precisely.  In the old days, the nails that stick out were just hammered down.
Now, they're pulled out.

-steve-
2961.35Don't feel sorry for me!ASABET::ANKERAnker Berg-SonneWed Jun 08 1994 17:1240
        Re:                      <<< Note 2961.34 by WIDGET::KLEIN >>>

        Thanks  to    all  of  you  who  have  written  responses  to  my
        announcement.  If  you  feel  sorry  for me, don't.  I'll explain
        why:
        
        My first reaction was  complete surprise and partial chock.  Then
        I started creating an interpretation  and  naturally moved to the
        more sinister ones.  That evening  and next morning I was full of
        nervous  energy  and  had real difficulty sleeping,  but  then  I
        started calming down and was able to gather some more facts.
        
        The most important fact that I heard but  didn't believe was that
        there  had  been  significant  effort  to  place me elsewhere  in
        Digital, and that I was warned as soon as it became apparent that
        those  efforts  failed.    That  was the case and is still  being
        tried. I got a couple of internal leads already.
        
        All  of  my  time since I was informed has been dedicated to  job
        searching.  Most  of  it  outside.  My initial impression is very
        favourable, there seems to  be  a  lot  out  there.    That  thin
        evidence is helping me sort  through  whether I even want to stay
        here.  To be honest, if it keeps looking this promising, I'll go.
        
        The most important learning is that  I  realized  that I had been
        deadly afraid of doing anything to find a job outside Digital.  I
        have worked here 19 years and have never  had  to  seriously look
        for a job.  I have been spoiled.  The notice made the possibility
        real  and  I'm now energized, motivated and having a lot  of  fun
        talking to my network, following leads and mailing out resumes.
        
        An almost as important learning is that this is the first time in
        a  long  time  that I am really focused.  It is wonderful  to  be
        working on something thats  obviously  important  and  where  the
        results are clear.
        
        I hope this works out  well,  and  as  I said earlier, don't feel
        sorry for me!
        
        Anker
2961.36PLAYER::BROWNLA-mazed on the info Highway!Wed Jun 08 1994 17:163
    I feel sorrier for DEC, sorry, Digital.
    
    Laurie.
2961.37It is really easy to pretendASABET::ANKERAnker Berg-SonneWed Jun 08 1994 19:2116
        I said this  in  my  earlier  response, but this warrants its own
        response:
        
        I am convinced most  of  us  are  unnecessarily afraid of leaving
        Digital, voluntarily or involuntarily.   It  is  awfully  easy to
        convince yourself that you are seriously  considering leaving the
        company, but at least in my case  I  was  just kidding myself.  I
        was deadly afraid of the idea.  Now  that  I  have  been  given a
        good, solid kick in the butt I have to  be  serious, and it feels
        a lot different than when I was kidding myself.  Right now I have
        to  concentrate on taking care of myself, but when that has  been
        done I'll be delighted to help the rest of you.  After DEC I will
        be        AnkerBS@aol.com.          From    VAXmail    that    is
        US4RMS::"AnkerBS@aol.com".
        
        Anker
2961.38perhaps things are better than they seemedLGP30::FLEISCHERwithout vision the people perish (DTN 223-8576, MSO2-2/A2, IM&amp;T)Wed Jun 08 1994 19:5719
2961.39.37 should be US4RMC::"AnkerBS@aol.com"XELENT::MUTHI drank WHAT? - SocratesThu Jun 09 1994 15:180
2961.41He's right!ASABET::ANKERAnker Berg-SonneMon Jun 13 1994 21:0415
        Re:<<< Note 2961.40 by GNPIKE::SMITH "Peter H. Smith,297-6345,MR04-2 C3,Digital Consulting/FBE Toolkit" >>>

        Peter,
        
        I am  finding  that  a  specific combination of skills is getting
        attention.  Healthcare  (thanks  Willow), technology (thanks DEC)
        and  strategic  planning/change  agent    is  a  possible  killer
        combination.    Haveing  Healthcare  there  means  that  I'm  not
        competing with a zillion X-decies.
        
        I don't do newspapers.  All  I  have  done is networking, calling
        and then following up with a resume.    I'm  planning  to write a
        long note when I get the time!
        
        Anker