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Conference 7.286::digital

Title:	The Digital way of working

Moderator:	QUARK::LIONELON

Created:	Fri Feb 14 1986
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	5321
Total number of notes:	139771

2317.0. "Help Recycling Defective Parts." by 12GAGE::DERIE (Quis custodes ipsos custodiet?) Fri Jan 08 1993 17:43

  Hi,

   A few years ago my group started up their own self maintenence program
  to save money on Customer Service contracts. In doing so we save anywhere
  between $250K-$350K a year.

   The problem we are having with this is that we can't find anyone who will
  take our bad parts. I can see how some of the older parts we have might not
  be worth much, but we are starting to collect VAX/DECstation 3100 cpu modules
  along with RZ55 disk drives. Now I know these things have to be worth
  something to the company, and its a shame to see them thrown into a box
  with the rest of the scrap stuff we accumulate.

   The few people who have looked at this problem over the last couple of
  years haven't had any luck at all. They keep running into the same
  bureaucratic nightmare where ever they go.

   We don't even want any money for them, we just want to "Do the right thing"
  for the company.

   Can anyone help?

   Steve

T.R	Title	User	Personal Name	Date	Lines
2317.1	We are trying to "do something" about this	TOOK::MORRISON	Bob M. LKG2-2/BB9 226-7570	`Fri Jan 08 1993 19:17`	7
	I assume these parts are scrap. Recently Digital has made a major effect to "do something" with scrap parts: reuse them if they are fit to reuse and if not reusable, recycle the materials in the parts and not just take them to the dump. There is a VTX database, VTX WASTE, that is supposed to be a resource for this. I just checked it and most of the info is two years old. So the problem is to find UP-TO-DATE info on the corporate waste management program.
2317.2		ROULET::JOERILEY	Everyone can dream...	`Sat Jan 09 1993 07:00`	10
	Steve, Try putting an add in CAPNET::DELTA_SWAPSHOP, this file was created just for situations like yours. People looking for things that aren't generally available anymore or they just can't find them ask for them there. Also folks like you with something to give away list it there so people know where it is. Joe
2317.3	LOG A SERVICE CALL	GJOVAX::SEVIC		`Sat Jan 09 1993 20:02`	12
	Now if you would have kept a service agreement with digital, all field/digital/multi vendor service engineers are trained in the latest recycling programs. ( WE RECYCLE ALMOST EVERYTHING ). Most likly the RZ55's and the SYSTEM BOARDS would be sent back to a repair center for repair, then redistributed back to the field to be reused at a fraction of the cost of either purchasing new one or building new ones. Not to mention keeping digital employees working which intern allows then to spend there pay checks, which may allows us to sell some computers systems to the businesses that are prospering from people in the work force. Internal service agreements, in my opinion are a waste of admin resources. Where all digtial, why does the right hand have to pay the left hand? Does this save us money?
2317.4	Call - Customer Returns Center	NEMAIL::MINER		`Sun Jan 10 1993 00:41`	3
	Call the Customer Returns Center where all Self-Maintenance Customers send defective parts for repair and/or refurb. 800-225-5385
2317.5	my 2cts	JGO::KWIKKEL	The dance music library 1969-20..	`Mon Jan 11 1993 06:37`	13
	Hello, A department handling recycling/refurbishing waste equipment is located also in The Netherlands. Digital Nijmegen(E.S.S.C.) just has setup this new project. Call for info: Mr K. Medendorp DTN:7889-9207 regards, Jan.
2317.6	another opinion	POLAR::MOKHTAR		`Thu Jan 14 1993 17:36`	12
	There is no way you would know what those parts went through, the fact that they work when you test them does not mean they are as reliable as new ones. A paying customer will not be happy if he knew he did not get what he paid for. There is a lot of value added quality work put in our products. We should not jeopardize such work to save some scrap components..at least as long as we claim to be a quality organization. Remember when a failure does occur it costs much more than the component price. i do not object using parts for internal use.