Conference 7.286::digital

	Munich E.I.C. has just finished going through the International Standards
Organization (ISO) 9001 process.

ISO 9000 is the guidelines for Selection and Use

ISO 9001 is Model for Desing/Development, Production,Installation and Servicing

ISO 9002 is Model for Production and Servicing

ISO 9003 is Model for final Inspeciton and Test

ISO 9004 is Quality Management and Quality System Elements

	Please contact EICMFG::RICHERT   Uwe Richert, was the project manager
for the Munich ISO 9001 process.


			Larry

    
    Re: Why implement.
    
    Many organizations, especially Government require that their suppliers
    be ISO 9000 accredited.
    
    No ISO, NO Tender.. So no Business.
    
    

  Is there any public information (e.g. notes, public directory) regarding the
  actual content of the standard and the certification process? The field I
  would want to apply it to is not Software Engineering unlike .1

    It has just been announced that UK DPS (Digital Product Services) has
    been registered for ISO (that is we passed the ISO assessment).
    
    Talk to Bob McKean or Mike Baldock at UBO for what it took to get
    through the assessment. It has been a fulltime role for the past
    several months for many people to achieve this certification.
    
    Ian
    

    There is a notesfile on the subject PARITY::DECSTD017
    DEC Standard 017 is ISO9000

RE: .0

You might also want to contact Bob Kennedy's office in the Mill.  He
is Mr. ISO for Digital ( he even sits on the 9000 Standards committee!)

As for the US, the EICs are currently working on getting certified and
I have worked with a couple of Manufacturing plants that have been
cerified.  It is a lot of work becuse it forces people to look at what
they are doing and to document it.  In Digital this is hard because it
means that managers and management in general must move from reaction
mode to planning.

As has been mentioned in an earlier reply, certification will become
the ticket to being able to bid on contracts.  Not only government
but also industries that work on government contracts.  Why?  Cost!
A Dow Chemical, for example, does not have to do audits of its 
suppliers; it only has to ask if you are ISO 9000 certified.  And
Digital can do the same for its suppliers.

Lee G.

    I am sure that everyone will be happy to note that the DPS cluster in
    the U.K. has just received confirmation that they will be nominated for
    ISO9001 certification. Congratulations to everyone in the Organisation
    who has put so much effort into bringing this about. It has been very
    hard work and it is nice to see a really positive result.
    
    Peter Watt
    SSC Unit Manager CSC U.K.

    LMC which is part of U.S.A  Digital Service just passed the ISO 9002
    with a flying color.  It was a lot of hard works and frustration.  We
    had to prepare one year in advance just for this gruesome audit.  There
    was a lot of documents have to be written up.  Everything that we do
    have to be documented.  Everything must follow the process.  LOP (Local
    Operating Procedure) have to written up.
    
    But you know it was worth it.  Not only we passed the audit, but our
    quality and productivity actually improving, UNBELIEVABLE.  It forced
    all of us to give a second look at our work and follow step by step
    what was wriiten in the process.  No DEVIATION from the process is
    allowed.
    
    This ISO 9002 has help us to lower our DOA rate and bring the customer
    satisfaction to 100%.  Again alot of works but in the end it all paid
    off.
    
    
    
    
    off  

RE: .8

It is good to hear the positive results for your group.  Anyone who
doesn't believe that it is hard work doesn't understand the require-
ments.  But as you said, the results are worth it.

One comment on your second paragraph -
>   It forced
>   all of us to give a second look at our work and follow step by step
>   what was wriiten in the process.  No DEVIATION from the process is
>   allowed.

My understanding is that deviations can happen BUT (a very big but) 
there must be written documentation as to why it is being done.  At
least that is the way we are handling the problem.  It is different
phylosophy for Digital.  Many times in the past, people did what they
felt rather than follow a written procedure.  If you are required to 
justify the difference, it acts as a brake on those folks that were
doing things because they felt like it.

Again congratulations,
Lee G.

    
    	Albuquerque mfg passed several months ago... to echo the
    	above, it was a LOT of work!
    	/john

    
    
    	Chuck,
    
    	If you need something local, I will bring in what I have
    	on it. I have some data that could give you a quick rundown.
    	Previous are correct. No ISO 9000 no business. Also, haven't
    	standards (REAL ONES) been a long time coming? Should be
    	good for all of us.
    						kim
    

    	Ditto to the hard work!  Tons of paper work to do...But GSO passed
    with flying colors!  We had a good committee down here working solely on
    the qualification.

    B.A.

    Check VTX TQM.
    
    
    Ken
    

    Not only is the implementation of ISO a lot of hard work, but so is the
    maintenance.  Our registration company will be back in March to verify
    that the Quality System you have implemented is still in place.  
    
    It took us about 9 months of hard work, documentation is one of the
    keys for implementation.  You must document everything!  There are
    people around (see DECSTD017 note) to help you through the process.
    
    Good luck!

    Thanks for all the information ... I will check the notesfile DECSTD017
    and get together with Kim on the info she has.
    
    Thanks again.
    
    Chuck

    You can also look at note SOLVIT::DS_E_ISO9k for discussion of ISO
    things from a US Digital Services Point of view.
    
    and yes..there is no easy way to get there..if you do not have
    Management Commitment and documented system.