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Conference 7.286::digital

Title:The Digital way of working
Moderator:QUARK::LIONELON
Created:Fri Feb 14 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:5321
Total number of notes:139771

1140.0. "Exit Interviews" by ODIXIE::CARNELL (DTN 385-2901 David Carnell @ALF) Tue Jul 03 1990 12:32

    
    For those who are voluntarily leaving Digital, perhaps there would be
    some value in their sharing their thoughts and wisdom with Digital, and
    this topic could serve as the focal point where all such memos by those
    leaving could be posted, by them or with their permission.
    
    In fact, as an idea suggestion, I think Ken Olsen should send a
    personal letter to each who has left, from his office with his
    signature, thanking each person for having been a part of the Digital
    family and for having contributed to Digital's success.  Then as part
    of KO's letter, he should ask each, as part of an exit interview, to
    candidly share his or her thinking and wisdom, with the value of each
    being objective now that he or she is no longer part of the Digital
    forest, and believing it will be of benefit to building a better and
    more successful Digital.
    
    KO should ask each to state the actions that each thinks Digital is
    doing that are right, which might be emphasized, developed further,
    enhanced and made universal throughout Digital.  Then KO should ask
    each to state the actions, issues and problems that each thinks are
    impeding Digital from becoming a better and more successful company. 
    Finally, KO should ask each to indicate their ideas and suggestions for
    change, covering anything in Digital, which if implemented, might lead
    to cutting costs and waste and bureaucracy, to more effectively
    developing better products and services, to enhancing the efficiency
    and effectiveness of any and all company activities and functions, and
    to more effectively growing markets, customers, revenues, margins and
    profits, with all changes leading to building a better and more
    successful Digital, ensuring our future prosperity.  With KO personally
    asking for this information in a personal exit interview letter, I
    believe ALL former employees will respond in detail.
    
    Here is such a letter (memo) from a long-term employee, who at his own
    initiative wrote his thoughts down and shared the memo with a variety
    of people, including giving me permission to use it here.
    
                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:     26-Jun-1990 09:32am EDT
                                        From:     George Harper
                                                  HARPER.GEORGE AT OA AT MIMS AT ALF
                                        Dept:     Service Delivery Support
                                        Tel No:   343-1810

TO: [distribution removed]

Subject: Parting shot
     
         The 29th of June will be my last day as an Employee of 
         Digital. I wanted to express some of my feelings about
         leaving since I will miss this place and all of you so 
         much. It took me a few days to put this memo together. 
         I hope it does not bore you.
         
         I hope this "collection of thoughts" will help each of
         you feel some of the same things I have felt in my 19
         years with Digital.
         
         Some things I remember about Digital and always will:
         
         o	The mill.
         
         o	Good and not so good managers. I think the good ones
         encouraged me to try, allowed me to fail and then helped me to 
         get over it to try again. They encouraged risk and somehow we 
         both knew that only through failure did we learn and from learning, 
         grow and go on to success. I was blessed with some good managers. 
         I only hope I was 1/2 as good as they were.
         
         o	I seem to only remember the good times. I have to work
         to remember the failures. The good times also seem to be before
         centralization. I read some case studies from the HBR on 
         centralization vs decentralization. My conclusions are that 
         centralization is a paradox. It looks great on paper and in theory
         but never works. I think it requires too many rules. ( I thought
         I'd get that in.)
         
         o	I remember when an order could be placed, quickly and easily.
         
         o	I remember when a customer P.O. could be processed without
         putting it through a series of tests to see if it met the rules.
         
         o	I remember when I didn't need glasses to read the fine
         print on a PO.
         
         o	I remember times when I would get up in the morning and 
         couldn't wait to get to work.
         
         o	I remember wondering what happened to the hours when 6:00pm
         rolled around.
         
         o	I remember when calling someone, sometimes even after 5:00,  
         they would actually answer their phone. That rarely happens anymore.
         
         o	I remember MALOX. I think it was because I cared and worried
         about Digitals business. I seem to recall that everyone else did 
         too.
         
         o	I remember winning Challenge of Excellence. That was the
         high point of my 19 years. What was most rewarding was, we did it
         the old fashioned way. 
         
         Its hard to explain the feeling of success. I just knew I never 
         wanted it to end.
         
         o	I can remember some failures though I have to work at it.
         (I think nature made us that way, so we would only remember the 
         good things easily). The failures always seemed to be followed 
         by some degree of success. 
         
         o	I can remember when commitment meant just that.
         
         o	I can remember when we as managers, knew where we were going.
         Somehow we always seemed to know how we would get there, when
         it would happen and how well we would do.
         
         o	I remember when we had faith in ourselves and our charges.
         
         o	When secrets were something we didn't have betweeen us and our
         direct reports.
         
         o	I remember when Customer Satisfaction was first no matter 
         what.
         
         o	I remember when I had lots of hair.
         
         o	I remember when software never broke.
         
         o	I remember once when I was the last one in at 8:05 am. At 
         that moment I knew that we would win COE, 6 months before the 
         results came out.
         
         o	I remember firing a man once on a Friday afternoon. He
         had lied about his wherabouts on the night before. He didn't 
         understand why he was being fired when, as he said "everybody does it". 
         I said, "not me". On Monday he came to see me and we talked about
         honesty and integrety most of that day. I hired him back
         that afternoon. That was years ago and we are good friends to
         this day and he has been an excellent employee.
           	
         o	I remember when honesty and integrety and doing whats
         right came first.
         
         o	I remember when politics was something that politicians
         played. 
         
         Everyone knows you can't trust a politician. They will
         say one thing today and do just the opposite tomorrow. Liars
         become heros when they are lying for the right "reasons". I
         think the Iran/Contra affair illustrates this point. I think 
         we must guard against complacency and tolerance of this 
         problem, especially in the workplace.
         
         
         o	I remember when you could get off a mailing list.
         
         o	I remember Product Lines.
         
         o	I remember the Operations Committee.
         
         o	I remember when a customer would ask for something and 
         you could say, "sure, we can do that".
         
         o	I remember once my boss called me at home and said thanks for 
         doing a good job. The remarkable thing was, I was a Branch
         Manager at the time. Those things used to happen to me a lot. 
         It made all the work and the hours seem worth the effort. After him
         it never happened again. I must have been going down hill ever since.
         	
         Hero's:
         
         I've had a few hero's in my 19 years with Digital. Ken of course
         is everyone's number 1 hero. (Rule #1) I met Ken once while working 
         the labs in the basement of the old mill. I was working the KA10 labs 
         when he stopped over in the PDP8 labs across the hallway. Im sure 
         he doesn't remember but I will never forget.
         
         Jack was one of my hero's. Everyone who worked in Field Service
         knew him or knew of him. Whatever Jack asked of Field Service,
         we always tried to give. I wish Jack hadn't forgot Rule #1.  
         
         Phil Marshall was another man I admired. You had to work for him
         to understand why. He is one of the "good ones" I spoke of 
         earlier.
         
         I remember Gordon Bell. I read all his books. I only met Gordon
         in passing, years ago. I was with someone who knew him. I only
         met him that once but liked him  immediately. He was and
         I guess still is, a brilliant man. Amoung others the VAX 780 was 
         Gordon's creation. It was and still is a magnificient machine. 
         
         I remember Alan Kotak. Alan conjured up my machine, the KA-10.
         I remember every problem I ever fixed on the PDP-10's and 20's just
         as though it was this morning. It seems strange to me how I 
         sometimes forget a person's name who I met 10 minutes ago and
         I remember those problems so vividly from years past. I had a difficult 
         time getting over the death of the PDP10's. 
         
         I remember Lou Nay. Lou was a corporate support engineer on 
         PDP-10's. He showed some patience with a young field engineer
         once when he needed it most. My early goal was to be as good a
         field engineer as Lou. I think I came within shooting distance 
         but that was some time ago.
         
         I remember Jerry Hause.
         
         Its strange how some people influence your life, even though in some 
         cases they may never have known you. Very brief encounters with some 
         and lengthy relationships with others of the above people had 
         tremendous influence on me and I'm sure, changed my life significantly. 
         I know I'm not alone.
         
          Learnings that were profound to me:
         
         A 1 performer will be a 1 performer for you or someone else.
         Always take care of your 1 performers. If you spend all your
         time with poor performers, soon you will have only poor performers.
         
         When someone helps you along the way, say thanks and turn around
         and help the next person. Pass the help along. Thats why it was
         passed to you.
         
         The more you help someone move up, the more they want to stay
         with you and the more you try to keep someone, the more they
         will want to go. 
         
         I learned these things the hard way. 
         
         I've been very lucky working here. I got to be what I always 
         wanted to be, a Field Service Branch Manager. I got to be one
         for 6 years before a reorganization finally got me. I think I was
         a pretty good one. We call them District Managers now and the 
         roles have changed significantly. I hope its still as much fun 
         today as it was to me back then.
         
         Im not 100% positive that all these things happened just as 
         I have remembered them. It seems so in my memory perhaps because
         I wanted it to be that way. Its funny how your mind does that 
         to you.
         
         Im not sure you can "love" a corporation. If you can I think I 
         love this one. I fell in love with her a long time ago in an old
         mill in Maynard Massachusetts. Over the years we have had our 
         differences but I still feel the same about her. Her life moves
         in cycles with upsides and downsides, in's and out's, back and
         forth's, constantly moving. Sometimes running, sometimes walking.
         She sometimes gets fat and must go on a diet. I can relate to that.
         Through it all she and the PDP-10 won my heart, my loyalty and my
         dedication. She embraced me and gave me reason to exist. She 
         provided for me and my  family. I wish it could have lasted forever.
         
         I hope somehow my leaving makes a positive difference. I feel like
         my being here did.
         
         Thank you. 
         
T.RTitleUserPersonal
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1140.1A fraction less excellentMPGS::BOYANTue Jul 03 1990 15:2110
    
       I wish I had personally known and worked with George Harper.  As of
    June 29th past this company lost a precious fragment of Excellence.
    
       As for the idea (a good one) of exit interview/polling, I fear it
    it would only be an acedemic exercise.  With fewer and fewer managers
    of the caliber of George Harper about, what possible good effect of
    such exit polls be?  I apoligize for my cynicism, but that is my
    opinion.
    
1140.2Should I have put "fed up" and "personnel org" so close?COVERT::COVERTJohn R. CovertTue Jul 03 1990 16:1610
While I see nothing wrong with exit interviews, I would object for Ken to
be directly involved in the exit process.  I would hope that he would spend
his time with more important things than why a third shift computer operator
left to have a baby rather than changing hours and using daycare...

Exit interviews should be handled by the local personnel organization.
Statistics on departure reasons should be gathered and fed up through the
personnel organization.

/john
1140.3Guess What?, We do!WJOUSM::DECAMPTue Jul 03 1990 16:3510
    FYI...Exit interviews are conducted by the Personnel organization and
    the data is fed "into" (versus "up) a corporate data base.  Having done
    a few of these myself, there are a few instances where Ken should not
    be thanking these employees for their "contributions".  The majority of
    folks exiting the company have valuable opinions that are recorded and
    actually provide data that is used in policy making decisions.
    
    And, IMHO, no, you shouldn't have put fed up and the Personnel
    organization so close.
    
1140.4is the bridge on fire yet?NEWVAX::ZIMMERMANNDCO, Washington D.C.Tue Jul 03 1990 19:488
    Let us recall the proverb, 'Don't burn any bridges...'.  These exit
    interviews assume the soon to be former employee tells Personnel the
    reason(s) for departure.  I am sure that in many cases, the employee
    feels the need to depart, BECAUSE personnel was of little or no help.
    
    reg .2, I think the spacing between 'fed-up' and 'personnel' is just about
    right.  And I say that based on Personal Personnel experiance, and the
    retribution that it (didn't?) cause(d).
1140.52,600 who have taken buyout did NOT "have" to leaveODIXIE::CARNELLDTN 385-2901 David Carnell @ALFTue Jul 03 1990 20:3614
    REF:<<< Note 1140.4 by NEWVAX::ZIMMERMANN "DCO, Washington D.C." >>>
    
    >><< I am sure that in many cases, the employee feels the need to
    depart, BECAUSE personnel was of little or no help.>>
    
    If 2,600 employees have taken the buyout offer, and from those I've
    observed in my neck of the woods, I would perceive that most did NOT
    "have" to take it, but decided to because of perceived benefits to be
    derived personally.  I thus personally believe it would be
    short-sighted for Digital not to ask for feedback from these many
    long-term employees who have left -- but then again, Digital does not
    ask for feedback methodically and regularly of its current 120,000+
    employees and 6,000,000 customer users but that's another topic :-(
    
1140.6we are all in the same boatNEWVAX::ZIMMERMANNDCO, Washington D.C.Tue Jul 03 1990 22:486
    I was not limiting my comments to those 2600 that are leaving DEC, but
    to any employee feeling the need to leave digital.  So far as I know,
    all employees do go through an exit interview.  My point was that an
    individual may not wish to give 'the real reason' for leaving, since it
    can not help the former employee, and may actually hurt them in the
    long run.
1140.7RE: .0YUPPIE::COLEA CPU cycle is a terrible thing to wasteWed Jul 04 1990 02:124
	I've known George, and several other Customer Service long-timers at 
ALF that took the golden parachute, for over 14 years, and we did lose some
fine ones!   I would wish George would mail that memo to the entire old
Southern Area! 
1140.8SALEM::KUPTONI Love Being a Turtle!!!Thu Jul 05 1990 12:5231
    	Exit interviews are great if the people who do the interview
    actually listen and take some action. BUT, that never happens. Most
    interviewers would just brush it off as 'sour grapes'. Too bad,
    the problem is growing and will only get worse. 
    
    	I think George made the ultimate point when he said that he
    remembered when politicians were in politics. Today, I see more
    managers worrying about perception rather than performance. If an
    employee is percieved by someone who has no idea what that employee's
    job is, of being lazy or something, then the perception takes on
    all important status. Any manager who falls for that perception
    crap is useless. He/she is part of the problem. They play the political
    game to keep their power base intact and forget the true purpose
    of their function. DEC is becoming a bureaucracy in much the same
    way of the US Gov't. Each fiefdom is an empire unto itself with
    managers promoting their own significance rather than proving their
    worth. 
    
    	When good people begin to leave, it should send a signal to
    those that sit in the seat of power that something is amiss. In
    its glory DEC has become so big that KO is insulated, by his choice
    or someone else's, from what is truly a crime. 
    
    	Listening is an art. Listening is a science. People who are
    interviewing are hearing, but not listening. It's a shame to lose
    good people when a bit of effort could keep them.......effort, another
    lost principle.
    
    	Farewell George. We never met, but I feel your spirit.
    
    Ken
1140.9Another looks back...ISTG::KLEINBERGERI think we have a concealed weaponFri Jul 06 1990 11:3563
    Along with George, I also recieved a letter from a very good friend,
    that had over 20 years with DEC. I spoke with him last night, and after
    taking out some personal stuff, he has told me its okay to post this,
    as it too gives one a perspective of DEC that I didn't know about
    either...
    
    
From:	CGVAX2::MACKEY "Bob - I am taking the package.  28-Jun-1990 1302" 28-JUN-1990 13:01:54.34
To:	BAD,ALL,ALL1
CC:	
Subj:	Goodbye ...


This is my last mail message. I have accepted the "package" and will be taking
advantage of the financial offer and the outplacement services offered through 
Drake Beam Morin Inc.  Or in other words, no, I don't have a job lined up, I am
leaving into a real crowded market. Talk about anxiety! Where's that margarita?

It is somewhat ironic that I finish DEC with the guy that hired me in 1969,
Jack Hagerty. We have both shared and contributed to the growth of Computer
Administration, order processing, or order administration, or COAC (or whatever
this weeks label is) for the past 20 years. Throughout, some of you recall 
the work we shared on the OAMC (I see it has been resurrected as OAMM, or 
something). Of those in the original order processing group called Computer 
Administration, my departure leaves only Jack and Jim Chamberlain as alumni 
still associated with OA (or OMS, or whatever). 

Let us not forget all those end of quarters that were strictly "manual" and
one saw all of management pushing PDP's to the dock. We even shipped product so 
fast that some of it never even got into the boxes. There was a lot of real
work and contribution going on as a team effort even though the only team
building was being in the Mill all at one time. 

ACOD ... Well, it worked. And look what ground was broken with it. I don't care
what anyone says, that was innovative for its time and it showed to folks that
networking data was the way to go. 

OTP will make it. No question in my mind. What a group. Oh boy, what a group...
I do regret not seeing it implemented this October. One year of testing. What a
career. 

Secretaries...what a great group of folks. Patty Brown got me through graduate
school typing papers the day before they were due, doing great overheads, and I
probably still owe her a dinner or two from then.

To all of you that I worked with or associated with at the professional and/or
social level, the very best to you. I know I have associated with only the best.


I have learned a lot from all of you and I thank you for it.


And to "You", I will always remember "You". There were very few people I have
enjoyed, "You" were one of them.



						METS in '90 ? ... maybe.

Thanks ...


			Bob
1140.10re: .0SCAM::GRADYtim gradyMon Jul 09 1990 18:133
    I'm not sure it's practical for KO to be involved with every exit
    interview, and to read every parting letter.  But, on the other
    hand, I certainly hope he saw George's.  
1140.11what exactly does "proactive" mean in Digital?ODIXIE::CARNELLDTN 385-2901 David Carnell @ALFTue Jul 10 1990 19:4676
    
    I received a "NO" from Corporate Employment within hours of submitting
    this idea suggestion (which is amazing, considering I've been waiting
    for over a year to hear anything on most idea suggestions I've
    submitted to date).
    
    The NO response to me indicated that in light of "the big picture" that
    they did not feel at this time that given the complexity and scope of
    all such cases in DEC that my suggestion was feasible.  They went on to
    suggest that they didn't want to end up with a "form letter" as that
    would negate the intent and purpose of my idea of personal attention. 
    They suggested that I pursue my idea with local senior managers with
    whom the departing employees could relate to and who could act and
    react to comments in a more timely fashion.  They also indicated that I
    needed to first substantiate the benefits of my idea suggestion before
    it could be sold and implemented.
    
    I responded back with the following questions:
    
    Why, with so many needing work to do in Digital in Massachusetts, is it
    not feasible?  Certainly using computer technology and such available
    people, the generation of the letters should be little effort.

    Why would not the same short and sweet letter to all departed employees 
    from Ken Olsen not be acceptable to all since each letter would be 
    personally addressed and signed?

    Why do you suggest that I should pursue my idea with local managers
    when the idea was for Ken Olsen, as president, to ask?

    Where would I get the time to "sell" managers around the world on this
    idea and "what's in it for them" and why is it "my" responsibility to
    sell local senior managers on doing this for those in their
    organizations who have voluntarily left Digital?

    Why isn't this your responsibility?

    Why do you think the "thinking" of now former employees is of such
    value that it should be "optional" on the part of any local manager to
    do a follow-up exit interview?

    And why not corporate?

    You suggest that I need to substantiate benefits.  Why is it not 
    management's responsibility to substantiate benefits based on the
    merits of an idea submitted, deciding if it can benefit the
    corporation, and if there are benefits, simply making a GO decision,
    acting on it accordingly?

    Why are not the benefits self-evident of my suggestion where the
    decision to do it can be made on intuition and common sense without the
    necessity of first "proving" the value of the action?

    Why isn't the attitude "management will do it" unless management can
    prove there is no merit or validity that will lead to building a
    better and more successful Digital?
    
    No one responded (several were copied) as of today, almost a week later.
    
    3,000 employees have taken the buyout.  All left voluntarily.  Many
    were long-term employees.  A lot of accumulated wisdom lies in those
    3,000 minds, and considering the desirability of incurring change to
    build a better and more successful Digital, it seems to me to make
    intuitive good sense to ask these 3,000 employees for some feedback,
    and my argument is that if Ken Olsen asked in a letter, then the
    executive committee might get some definitive input on problems and
    solutions that could be considered for action.
    
    In the last paragraph of Ken Olsen's opening letter in the just
    published DIGITAL AND YOU (page 1), he states "Digital believes that
    employees are its greatest assets and counts on them to help reach its
    goals by using proactive business ethics and contributing as
    individuals and members of a team toward Digital's success."
    
    Digital should be proactive with the 3,000 former employees.
    
1140.12A postcard from Ken Olsen will not solve the problemGOOBER::ROSSSouth of the BorderTue Jul 10 1990 21:0719
>    <<< Note 1140.11 by ODIXIE::CARNELL "DTN 385-2901 David Carnell @ALF" >>>
>    I received a "NO" from Corporate Employment within hours of submitting
>    this idea suggestion 

I'm surprised it took more than an five minutes to get the "idea" rejected.  To
think that Digital would be improved somehow by forcing Ken Olsen gto develop 
a severe case of writers cramp is ludicrous.   

I think Digital is best served by Mr. Olsen concentrating on the big picture
rather than having to go down memory lane with every employee who leaves.

If people have something to say or do, let them say it now or do it now, 
not as they head out the door.

Let's try and remember that Digital is not a mom-and-pop operation.  It's
a multinational, multi-billion dollar corporation that employees over 100K
people.   It's a nice fairy tale to think it can be run like the corner
drug store, but it ain't reality.

1140.13COVERT::COVERTJohn R. CovertTue Jul 10 1990 21:5714
Wait a minute.

Do you want a letter from Ken Olsen or a computer generated letter from
an administrative group authorized to write letters and claim they're
from Ken Olsen?

The latter is the way I read .11 -- where you talk about there being
enough people looking for things to do.

Of course, I would want those people who are looking for things to do
to be doing productive things for the company, not bidding fond farewells
to the departing.

/john
1140.14ESCROW::KILGOREWild BillWed Jul 11 1990 12:0114
    
    Read the rejection letter! It would be simple to prove that your idea
    has merit. Try it locally, as the letter suggests. If you come up with
    a few nuggets of wisdom that could change the fortunes of this company
    for the better, you'll have a lot easier sell. The more unconventional
    the idea, the more supporting evidence is needed. (It would seem you have
    your work cut out for you.)
    
    No matter what form our suggestion programs take, they should never
    contradict a basic Digital maxim that has fostered successes for
    countless individuals and the company itself -- 
    
    			"Those who propose, dispose."
    
1140.15authority includes responsibilityODIXIE::CARNELLDTN 385-2901 David Carnell @ALFWed Jul 11 1990 14:5015
    REF: <<< Note 1140.14 by ESCROW::KILGORE "Wild Bill" >>>
    
    >><<"Those who propose, dispose.">>
    
    Those who are managers own not only their authority over their group
    BUT ALSO the responsibility to implement continuous changes to incur
    improvement in all activities of their group in order to build a better
    and more successful Digital, and the basis for those improving changes
    must include taking seriously all identified problems and ideas being
    brought to their attention, either from members within the group, or
    from without it, be it from other Digital employees or customers.  One
    cannot negate this responsibility by simply saying, "Don't bother
    suggesting any problem or idea for change, unless YOU are going to do
    it for me."
    
1140.16WMOIS::FULTIWed Jul 11 1990 15:3619
1140.17BAGELS::CARROLLWed Jul 11 1990 19:127
    re .14
    
    This is not an unconventional idea.  It is a common practice, at most
    companies, for personnel to perform an exit interview.  Of course, this
    is only done by companies who actually want to improve themselves and
    not just talk about it, an in the "Digital and You" handbook, recently
    distributed.
1140.18He who proposes, disposes - still trueBOSEPM::BARTHSpecial KWed Jul 11 1990 19:518
    .14 is on the money.
    
    When I joined DEC, one of the first conversations my manager had with
    me was about "proposing => disposing."  
    
    I've seen nothing to indicate that this is any less valid in 1990.
    
    K.
1140.19When the old go, the old is goneMLTVAX::SAVAGENeil @ Spit BrookWed Jul 11 1990 20:0635
    
    In this company, what's to say that exit interviews will be any more
    effective, as an agent of change, that 'employee involvement'
    suggestions?  
    
    I suppose there is the arguement that departing employees will be more
    candid as there is no fear of reprisal for negatively critical remarks.
    
    But even if the departing employee is being as 'sincere' as Linus in
    the pumpkin patch, what to say that the interviewers would be equally
    'sincere'?
    
    And who would conduct these interviews? Personnel presumably?
    
    Finally, one big storm (in the form of a new hand at the helm, or
    changing technology) could blow away the value of the exit interview.
    As an example, I offer the following personal exit interview
    experience:
    
    When I left active duty as a Naval Reserve officer more than twenty
    years ago, I had an exit interview.  The interviewer asked me what I
    thought of the Navy. One of the things I told him was that I thought
    that the Navy managed using methods of arificially created crisis.  I
    elaborated somewhat, but he didn't seem much interested.  
    
    I got the impression that exit interviews were a formality; that any
    suggestions or recommendations I offered would go nowhere.  I have no
    idea what the Navy did with the interview data; it went to the Bureau
    of Personnel, but then what? [I didn't much care BTW.] 
    
    After I left active duty, Chief of Naval Operations, Admiral Elmo
    Zuwalt came along and made many radical changes.  One that left an
    impression on me (as symptomatic of the extent of cultural change) is
    that Naval Officers on active duty were no longer required to have
    ceremonial swords.     
1140.20The exit interview...ISTG::KLEINBERGERI think we have a concealed weaponThu Jul 12 1990 01:2654
    Exit interviews WERE condcuted: here is a paraphased example of what was 
    sent out to the one person I know who left...
    


Thank you for your patience in waiting for a TFSO Exit Meeting appointment.

Your TFSO Exit Meeting is scheduled for:

          DATE: the date went here

          TIME: the time went here 

          EXIT COUNSELOR: name of person when here

          SITE:  name of site went here


    They were asked to please ensure that they bring the following forms 
    from their TFSO "grey" package:


   o   Their TFSO Calculation Sheet

   o   Termination/Retirement Information Form
    
	( told them to have sig's and where on the form)

   o   Notice of Right to Continue/Convert Coverage 

   o   TFSO Benefits Authorization

	(asked them to bring a paystub with them)

   o   Group Life Insurance Beneficiary Designation Form
      

   o   Outplacement Registration form

Their termination date will be - date they were to be teminated

It then went on to say if they were a member of the Restricted Stock Option 
Program, and they wished to exercise their TFSO right to accelerate five years
of stock options, they must notify Investor Services no later than June 27, 
1990 and where to contact whom 
    
It then went on to say to please make every effort to make it to this 
    appointment due to the large numbers of employees electing TFSO, 
    their ability to be flexible is significantly diminished.
         



    
1140.21COOKIE::LENNARDMon Jul 30 1990 20:2212
    I question the value of exit interviews in general, and even more so if
    conducted by personnel.  That would be my biggest single complaint
    about DEC.
    
    Pushing 19 years myself....I found George's farewell message touching.
    I can remember also when I couldn't wait to get to work in the morning,
    but that was about 14 years ago.  Now I can hardly wait to get out in
    the evening.
    
    The "3000" were volunteers??  That I seriously doubt.  Many people who
    were offered the package, or a transfer, simply had no possible way of
    transferring, and had to accept.  Let's not call that voluntary.
1140.22CRBOSS::CURCIOSauna_Rat, In the Heat of the NightWed Aug 01 1990 14:387
    re .21
    
      ... and many of us who volunteered for the package, were refused!!
    
    I've been here 15 years and remember the days when even a 1 hour
    and 15 minute ride did not discourage me from coming to work.  Now
    I too cannot wait for the end of each day. 
1140.23FRAGLE::RICHARDDaveWed Aug 01 1990 17:119
>>>  <<< Note 1140.22 by CRBOSS::CURCIO "Sauna_Rat, In the Heat of the Night" >>>

    
>>>      ... and many of us who volunteered for the package, were refused!!
    
I also know several people who volunteered for the package but were 
told that their group was not eligible!  Apparently by the rules 
people who leave cannot be replaced, thus shrinking the size of the
manager's empire (and thats a no-no for career development)........... 
1140.24FDCV07::HSCOTTLynn Hanley-ScottWed Aug 01 1990 17:584
    re .23
    Whether there is a rule that says people who leave through TFSO cannot
    be replaced actually exists - it has indeed happened, in many cases.
    
1140.25CRBOSS::CURCIOSauna_Rat, In the Heat of the NightThu Aug 02 1990 12:4510
    if I were to list every instance where some kind of an 'exception'
    to the rules had been granted.....   never mind,  I get to worked
    up just thinking about it!!!!
    
    let's just say, in my opinion, the previous package, as it was managed
    by the business I role up to, promoted bigotry and allow for
    favoritism.
    
    if ecxeptions are to be made for a few, then they have to be made for
    all
1140.26Another farewell note.AKOV11::POPEFlunked Survival 101Fri Aug 17 1990 17:5270
I was asked to delete the authors name from the attached memo.
    
    In reference to  .11, most of the people I knew who have left were not
    volunteers in any normal sense of the word.
    
    I'm going to miss this guy.....and I think Digital will miss him too. 
    They just won't know it.
    
    pope,
    
                  I N T E R O F F I C E   M E M O R A N D U M

                                        Date:     16-Aug-1990 06:34pm EDT
                                          

TO:  JIM POPE @AKO


Subject: Last A1 Message..



Hello Jim,



I thought you were to be back at work this week (my last).. But, I 
guess all time spend away right now would be `happy time'.. how things 
have changed..

Well I'm going to have a very quiet day.. Just a few forms to sign, 
credit cards to hand back.. and then out.. It has been a very lonely 
time.. other than a few close associates and friends, others seem to 
avoid us.. Management appears not to be able to wait to get us out of 
here.. we seem to be an embarrassment..

I guess I'm saying its not like I've seen before, nor what I'd imagine 
it would be like after 15 years..

I thought of sending a note to Mr. Olsen to tell him how low his once 
great company has sunk in the way it deals with people.. But what's the 
use?.. I think he knows, and If he doesn't my memo will be wasted any 
way..

It is amazing though to me what incredible `hold' the `past' 
experience and greatness that was Digital has had on me.. Over night I 
had a dream.. it was probably half dream half awake.. in it I cried 
about this event.. But there were no tears when I woke-up..

Enough of that.. I have two firm job offers that "the ball is on your 
feet".. One is with the ..............................!!. as soon as 
I mentioned I was leaving Dec they `made' a job for me.. and the other 
is with Mitsui..

I will try and delay starting a new job for a while.. there are other 
possibilities as well.. So in that respect it appears I will not have 
any problems..

As I mentioned in the previous memo I don't seem to have your address 
for corresponding.. although it will not be as easy without A1, I 
still would like to ... I hope you might continue to send to me any good 
articles like the MIT one.. One of the Jobs I'm awaiting on is with an 
American Mgmt consulting firm.. The add I responded to did not 
identify it.. but its one of the main Quality gurus I think..

Anyhow.. All the best and I hope to hear from you soon..

Best regards 


1140.27David Carnell Exit InterviewCGHUB::MCMAHONCarolyn McMahonWed Jun 05 1991 19:1723
    I am leaving DEC.

    In the spirit of short notes, let me say that my learning and 
    growing experience obtained while working at Digital has been 
    tremendous and progressive, and far exceeded my expectations.

    My intent is to return to what I was doing for years prior to 
    joining Digital -- working on a consultant/"management temp" 
    basis on short-term assignments, both traditional marketing 
    related projects as well as those related to total quality 
    management -- like what is advocated under Dr. Deming and the 
    Malcolm Baldridge Award Program where employees and customers 
    truly are partners in building the enterprise, all affecting 
    continuous improving changes in all processes and products.

    My parting advice to any and all:

    "Seek to attain wisdom
    and always try to do what is ethically right."

    I wish all of you well.

    David Carnell
1140.28BRULE::MICKOLIf you think of losing, you've lostFri Jun 07 1991 04:217
It is sad to see that many of the more outspoken change agents in this company 
have been forced to leave the company. I'm refering to DTL and now Dave Carnell.

ALthough I may not have agreed with them at all times, and occasionally 
thought they were too verbose and emotional, I did respect their fervent
desire to improve Digital.

1140.29For those that remember him....ASICS::LESLIEPress the button, Leo...Sat Jun 08 1991 04:144
    I saw DTL recently. He is living and working in Switzerland, married
    with his first child, a boy, coming up to 1 year old.
    
    	- andy
1140.30A missing comma?BHAJEE::JAERVINENYes, I see ++Sat Jun 08 1991 19:534
    Married with his first child?
    
    :-)
    
1140.31re .30 -- no confusion createdCOVERT::COVERTJohn R. CovertSun Jun 09 1991 12:2011
The English language does not require a comma at that point.

English uses a lot less commas than German; I'm not familiar with Finnish.

Also:  It's "married to", not "married with."

/john


But if you want to pick nits, the comma _before_ "married" should be removed
and replaced with the word "and" or the words "and is".
1140.32PSW::WINALSKICareful with that VAX, EugeneSun Jun 09 1991 18:4111
RE: .31

In fact, given where the commas are in the sentence in .29, one possible
parse of that sentence treats "married with his first child" as a parenthetical
remark about Switzerland, in which case the main part of the sentence ends
up telling us that DTL is living and working in switzerland, a boy, and
coming up to 1 year old.

Oh, the wonder of natural language grammars.

--PSW
1140.33nit the nitsTRODON::SIMPSONMyopically Enhanced PersonTue Jun 11 1991 04:358
>              <<< Note 1140.31 by COVERT::COVERT "John R. Covert" >>>

> English uses a lot less commas than German; I'm not familiar with Finnish.
               ^^^^^^^^^^

If you want to pick nits, that sentence should read:

"English uses fewer commas than German, ..." 
1140.34Your correction was unnecessary and introduced an error.COVERT::COVERTJohn R. CovertTue Jun 11 1991 15:0210
>If you want to pick nits, that sentence should read:
>
>"English uses fewer commas than German, ..." 
                                       ^
                              That is a comma splice;
			      the semicolon was correct.

In re "fewer commas" vs. "a lot less commas":  According to my dictionary,
"less" and "fewer" are interchangeable, and "a lot" may be used adverbially
to modify the adjective "less."
1140.35GIAMEM::MEDRICKTue Jun 11 1991 15:074
    If "it" can be counted, it's "few or fewer."
    
    fm
    
1140.36getting to some serious stuff I see :-)CVG::THOMPSONSemper GumbyTue Jun 11 1991 15:219
    RE: Last few (or is it "less then current reply")

    Nice to see that when we get off the topic we move on to other
    of the great issues of the day. For others who may wonder about
    such things there is a conference of grammar issues at:

Joy of Lexical Discourse	VISA::JOYOFLEX				     838

    			Alfred
1140.37nits...a safe place to hide?BOMBE::HORGANgo, lemmings, goTue Jun 11 1991 15:2415
    Interesting phenomenon. Perhaps a result of the stressful times?
    
    In the midst of a serious discussion attention is quickly diverted to
    nits about how specific words have been used (or misused). Instead of
    staying focused on the larger issue at hand, we delve into something
    we understand, and can control....words.
    
    Seems that the same phenomenon occurs at all levels. Rather than face
    the major issues head on we get sidetracked and avoid making decisions.
    
    Saw a great quote yesterday, to the effect that "people often mistake
    poor management for destiny".
    
    /Thorgan
    
1140.38ESCROW::KILGOREI am the captain of my soulTue Jun 11 1991 15:385
    
    How dare you, torpedo this rathole! In keeping, with our company,s cost
    saving effort we must, use many less commas and learn how to, position,
    then, strategically, in our exit interviews.
    
1140.39meta-nitNOTIME::SACKSGerald Sacks ZKO2-3/N30 DTN:381-2085Tue Jun 11 1991 19:273
re -.3:

Actually, JOKUR::GRAMMAR is a more appropriate conference than JOYOFLEX.
1140.40PSW::WINALSKICareful with that VAX, EugeneWed Jun 12 1991 02:1821
RE: .34

>In re "fewer commas" vs. "a lot less commas":  According to my dictionary,
>"less" and "fewer" are interchangeable,

Your dictionary is wrong, then.  To quote from page 51 of Strunk and White's
"The Elements of Style", entry for "less" in the "misused words and
expressions" chapter:

	LESS.  Should not be misused for FEWER.

	[incorrect:] He had less men than in the previous campaign.

	[correct:] He had fewer men than in the previous campaign.

	LESS refers to quantity, FEWER to number.  "His troubles are
	less than mine" means "His troubles are not so great as mine."
	"His troubles are fewer than mine" means "His troubles are not
	so numerous as mine."

--PSW
1140.41SYSTEM::COCKBURNCraig CockburnWed Jun 12 1991 08:2419
>      <<< Note 1140.40 by PSW::WINALSKI "Careful with that VAX, Eugene" >>>

>Your dictionary is wrong, then.  To quote from page 51 of Strunk and White's
>"The Elements of Style", entry for "less" in the "misused words and
>expressions" chapter:

This sounds like an American publication. Andy is from the UK, and presumably
speaks British English. British English is closer to International English
than American English is, and as this is an international forum we should 
perhaps consult a guide to British or International English. I make no
claims to have perfect English either, Scotland has a different variety!

I leave you to judge which sounds better:

>	LESS refers to quantity, FEWER to number.  "His troubles are
The number 5 is fewer than the number 6
The number 5 is less than the number 6

Craig.
1140.42Yet another alternative... :-)BSS::D_BANKSWed Jun 12 1991 16:4411
Re:         <<< Note 1140.41 by SYSTEM::COCKBURN "Craig Cockburn" >>>

>I leave you to judge which sounds better:
>
>>	LESS refers to quantity, FEWER to number.  "His troubles are
>The number 5 is fewer than the number 6
>The number 5 is less than the number 6

How about "The number 5 is lower than the number 6"?  :-)
                           ^^^^^
-  David
1140.43The quantity/numeric assertion is correctSMAUG::GARRODAn Englishman's mind works best when it is almost too lateWed Jun 12 1991 17:0428
    Re:
    
>I leave you to judge which sounds better:
>
>>	LESS refers to quantity, FEWER to number.  "His troubles are
>The number 5 is fewer than the number 6
>The number 5 is less than the number 6
    
    I think the assertion that LESS requires to quantity, FEWER to number
    is still correct. The number 5 is a numeric quantity so the above could
    be rephrased:
    
    The numeric quantity 5 is less than the numeric quantity 6
    
    whereas if you have a bunch of things that you're counting then you
    you use FEWER.
    
    Eg
    
    Jack has 2 balls, Jane as 0 balls. In order words Jane has fewer balls
    than Jack.
    
    Now you may have heard the same phrase with less substituted for fewer
    but that has a different meaning. It is referring to quantity of some
    attribute like courage.
    
    Dave
    
1140.44COVERT::COVERTJohn R. CovertWed Jun 12 1991 21:418
The Prentice-Hall handbook for writers says:  "Fewer, Less.  _Fewer_ refers
to number.  In formal English _less_ refers only to degree or quantity.  In
informal English _less_ is sometimes used to refer to number."

Fowler (most British) says that it is a modern tendency to restrict "less"
to contexts not referring to number, but that it is still correct in certain
cases with certain plural nouns dealing with mass quantities; the examples
given as correct are "less troops" and "less clothes."
1140.45beg to differ on example SNOFS1::COLEWed Jun 12 1991 21:5917
Ainsley from down under gives her two bits worth.	

With regard to the example.

If Jane has 0 balls she has nothing.  For Jane to have fewer or less	
balls than Jack she would need to have 1 ball.

Therefore the example in my view should read:

Jack has 2 balls, Jane has 1 ball, therefore Jan has 1 less ball than Jack.



However between the two they now have a cluster of balls.


"Anyone for tennis"
1140.46PSW::WINALSKICareful with that VAX, EugeneWed Jun 12 1991 22:0318
RE: .41

This particular point of usage (less vs. fewer) is the same in American English
and in British English.  See .44.


>I leave you to judge which sounds better:
>
>>	LESS refers to quantity, FEWER to number.  "His troubles are
>The number 5 is fewer than the number 6
>The number 5 is less than the number 6

"Less than" in your two example sentences is a completely different denotation
of the word "less".  It is not the denotation that we have been discussing
in this note.  "Less than" is an adjective phrase with a specific meaning
in Mathematics.  It plays no part in the "less" vs. "fewer" usage debate.

--PSW
1140.47PSW::WINALSKICareful with that VAX, EugeneWed Jun 12 1991 22:1121
RE: .45

>If Jane has 0 balls she has nothing.  For Jane to have fewer or less	
>balls than Jack she would need to have 1 ball.

Zero balls is always fewer balls than 1 ball.

>Therefore the example in my view should read:
>
>Jack has 2 balls, Jane has 1 ball, therefore Jan has 1 less ball than Jack.

The sentence should read:

Jack has 2 balls, Jane has 1 ball, therefore Jane has 1 fewer balls than Jack.

(1) We are talking about number, rather than quantity, so "few" should be
used, not "less".

(2) We are talking about Jane, not Jan.

--PSW
1140.48Enough!SCAACT::AINSLEYLess than 150 kts. is TOO slowThu Jun 13 1991 12:085
Let's PLEASE get back on the subject of this topic.


Bob
co-mod DIGITAL