| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 929.1 | Erroneous assumption alert! | NSSG::KUSNETZKY | Sales Support VAX Program Manager | Fri Sep 22 1989 16:40 | 22 |
| RE .0
>Why do we have these mass migrations to the Northeast for training? Wouldn't
>it be less expensive to send the trainers around the country? It seems one
>could rent an awful lot of meeting rooms in hotels near facilities that don't
>have adequate space for training, for less than what it costs to temporarily
>increase the population of Mass. by 10%.
It appears that your are making an erroneous assumption - that the
"trainers" are professional instructors who's only responsibility is
training field specialists and consultants. In the case of the Digital
University Institute of Technology this just isn't the case.
The people who are to make the presentations are the engineers, the
product managers, and the product marketing managers who "own" the
products, services, and industries. They have been put upon to present
this training AS WELL AS continuing to handle their responsibilities.
Traveling to every district or even to every area is out of the
question - unless, of course, you'd rather not have new products and
services.
Dan Kusnetzky
|
| 929.2 | No so simple | MSCSSE::LENNARD | | Fri Sep 22 1989 18:36 | 5 |
| Ed Svcs does lots of on-sites but only in response to a field request.
There are several problems, f'rinstance any lab would be severely
limited, and then field offices are always trying to pull people out
of the classes to go off fighting dragons. It ain't as simple as it
seems.
|
| 929.3 | I'm beginning to understand... | THEPIC::AINSLEY | Less than 150 kts. is TOO slow! | Fri Sep 22 1989 18:55 | 12 |
| re: .1, .2
Thanks for the info. As I had said, I've never been involved in one of these
things (and hope I never am), and had no idea what was presented, whether
labs were required, etc.
In one of the other topics, someone mentioned that a lot of this training
is 'salesy' and hence not too technical. Could a 'train-the-trainer'
approach be used in these cases to let the developers, etc. get back to their
real work?
Bob
|
| 929.4 | Big push to make things technical | POBOX::LEVIN | My kind of town, Chicago is | Fri Sep 22 1989 19:36 | 9 |
| < In one of the other topics, someone mentioned that a lot of this training
< is 'salesy' and hence not too technical. Could a 'train-the-trainer'
< approach be used in these cases to let the developers, etc. get back to their
< real work?
I know that one of the concerns in reviewing the sessions to be
help at the CASE DU:IT is that they be made technical enough. I
believe this emphasis on technical content pertains to all the DU:IT
programs.
|
| 929.5 | experience sending developers to the field | SAUTER::SAUTER | John Sauter | Mon Sep 25 1989 10:29 | 21 |
| I'm not involved in DU-IT, so I don't know what the tradeoffs are for
it, but a few months ago I was one of several developers who traveled
to a lot of field sites to provide training on DECforms. It didn't
cost our department much (the field paid the traveling expenses) and
the students seemed to appreciate getting the information directly from
the engineers who had built the product.
There was some difficulty with people having to leave early, but I
think they got more out of attending 1/2 or 3/4 of a day than they
would have gotten if the only choice had been to be out of the office
for three days for a one-day class, since in that case they probably
wouldn't have been able to attend at all!
Our product manager feels that this can be the normal way of training
the field to sell and support new products, and he has taken our
experience and pushed it upward in the corporate management chain.
It remains to be seen, of course, if his suggestion will be acted upon.
However, we haven't been shy about telling others how well this worked,
and it is possible that other groups will follow our example even if
upper management pays no attention.
John Sauter
|