| Hello 'Customer',
This is the Digital CSC at Basingstoke.
System, ****** has reached the Vaxsim threshold for Non-Fatal Bugchecks.
The problem is usually due to a user process. Only the user process,
fails, rather than the system, so there is no requirement for remedial
action from Digital, unless a Digital product is involved. If so you
may wish to log a specific call, to resolve any problem.
Early versions of VaxSIM/SDD may sometimes report "Unknown entries"
from the errorlog as System Bugchecks. If you are running SDD, prior
to V3, you may request the updated kit from DSN, or alternatively, Digital
will be pleased to arrange the installation for you.
I will now close this call. Thank you for using our services.
|
| Dear Customer,
I have received this VAXsim generated service request reporting
NON-fatal System bugchecks on node !@#$%&. These errors are normally caused by
a Software problem, and only VERY rarely is a hardware problem involved. They
can be isolated by using the following commands.
$ vaxsim/merge/entry=(40,37,2,112)/sin=-7-00:00:00/bin=x.x
$ anal/error x.x
or
$anal/err/include=bug/since="recent date"
This will display a number of errorlog entries that will include those
reporting this problem. They will have " NON-FATAL BUGCHECK " in the entry. It
is normally possible to identify a common pattern in these errors. If you have
process accounting enabled, then the information stored there can be of use in
identifying what is causing this problem. It may be necessary to:-
$ SET PROCESS/DUMP
and wait for the error to re-occur, then analyse the process dump to find out
what is causing the problem.
If the bugchecks are caused by a product you have maintained by
Digital, then please let us know the details and we will pass this call on to
the appropriate support group. If not supported by Digital, then contact your
support group for assistance.
If the request has been caused by something else, or you would like
more help, we will be pleased to help in any way we can. Please contact the
Support Centre.
In the meantime, I will close this call.
Regards,
|