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| Title: | CSGUK_SYSTEMS |
| Notice: | No restrictions on keyword creation |
| Moderator: | KERNEL::ADAMS |
|
| Created: | Wed Mar 01 1989 |
| Last Modified: | Thu Nov 28 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 242 |
| Total number of notes: | 1855 |
181.0. "reserved for Group Stats" by KERNEL::ANTHONY () Sat May 14 1994 01:47
April's Stats for Systems Group:
Further to BJ's mail here is the breakdown for April
Total calls 1299
%age taken live 63.8%
%age taken < 1hr 94%
closed 726
%age closed 55.8%
Group availablity 84%
Group utilisation 72%
average call/man/day 6.5
well done everyone!
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