| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 134.1 | | KERNEL::MOUNTFORD | | Thu Mar 28 1991 15:19 | 37 |
| Subject: Geoff SHINGLES - ANNOUNCEMENT
To: UK Management Team
The recent announcement of the Industry and Account focused
organisation was followed by the new appointments of Colin Payne
and Geoff Turton as Industry Managing Directors. This will give
us emphasis, new momentum and renewed success.
The size of Digital also demands that Geoff Shingles has a more
extended and visible presence for the total UK company in his role
in public and with customers. This is in line with the prestige
of our organisation today.
Therefore, I am pleased to announce the appointment of
Geoff Shingles
as
Chairman and Chief Executive
of Digital Equipment Co Ltd
PCF/dc
Distribution:
TO:
PETER HERKE @RDL PETER MORSE @RDL MIKE SWALWELL @RES DAVID TOSO @RDL
JOHN BARRETT @RES GEOFF TURTON @OLO KEITH HOBSON @WLO DAVID BELL @REO
PER-OLOF LOOF @MCL ALASTAIR WRIGHT @RE BOB WEBBER @RES BOB TAYLOR @BST
GEOFF SHINGLES @REO PETER REINDORP @SBP COLIN PAYNE @HHL DEREK MACHUGH @DBO
DAVE LAWRENCE @AYO TONY JAMES@RDL JOHN COFFEY @RES JOHN BOYD @RDL
PAUL BIDDLE @RES PETER BEMBRIDGE @RE
|
| 134.2 | | KERNEL::MOUNTFORD | | Tue Apr 02 1991 20:52 | 198 |
|
I am pleased to make the following announcements which complete the
sequence begun before Christmas with the announcement of the new
Account and Sales Management structure, the so-called "Entrepreneurs".
This announcement deals with two additional Directors being appointed
to the UK Board and also the appointment of Account Group Directors
and Sales Directors who, up to now, we have referred to as "coaches".
This will supersede the current geographic structure as of 1 July 91.
The "coaches'" responsibilities have been allocated, wherever
possible, by Industry to give new focus to the way we plan.
~~~~~~~~~~~~~~~~
I am pleased that the European Board of Directors has approved my
recommendations. The following appointments will be effective from
1 March 1991:
GEOFF TURTON
is appointed to the Board of Directors of Digital Equipment Co Ltd as:
MANAGING DIRECTOR - Utilities & Manufacturing Industries Group
COLIN PAYNE
is appointed to the Board of Directors of Digital Equipment Co Ltd as:
MANAGING DIRECTOR - Government, Finance & Telecoms Industries Group
These promotions and Board appointments recognise Geoff's and Colin's
contribution to Digital over the years, and more importantly, the
focus we intend to bring to driving our business very hard in the 90s.
Geoff and Colin continue to report to me in these new positions.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The following directors are appointed reporting to Colin Payne:
Jamie Graham Account Group Director - Finance
Reporting to Jamie will be Peter Miller,
John Whellams, Jim Moore, Paul Nichols and
Martin Moyes.
John A Jones Account Group Director - Insurance
Colin Akhurst will report to John and together they
will form a tightly-knit group with the DCC effort
to spearhead the insurance activity which is
currently off to a great start. "Keep the focus"
is their challenge.
Geoff Botting Account Group Director - Government
Reporting to Geoff will be David Goldberg,
Tim Barber, Brian King, Kevin Vaughan-Smith and
Keith Evans.
Mark Taylor Sales Director - London & Central
Reporting to Mark will be Ian McKenzie,
Ken Claridge, Keith Robertson, Mike Conrad and
Barbara Coope. Mark will also locally manage the
Workstation and PC units of Martin Brophy and
Paul Goodwin.
David Toso Sales Director - South
Reporting to David will be John Gray,
Colin Howarth, Phil Ellis, Gus Higgins and
Derek Walker. David will also locally manage
Stan Webb for Workstations/PC South.
Bob Taylor will continue to manage the South UK
Region as it is until 1 July 1991. He and David
will work a transition plan between 1 July and
31 December. Bob will then take on a consulting
role for me.
Janette Hewitt Account Group Director - Telecommunications
Reporting to Janette will be John George and James
King. As with Insurance, Janette will manage DCC
resources to get the right linkage between
Marketing and the Customer to ensure continued
momentum in this key market.
Colin Payne will directly manage Geoff Beacroft and his Mission
Critical Unit.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The following directors are appointed reporting to Geoff Turton:
Ian Hodgson Director - Manufacturing North
Reporting to Ian are Clive Sclater, Chris Tye,
Barry Turner, Neil Warden.
(Geoff Turton will announce one further position by
Friday 15 February)
Bob Tait Sales Director - North
Reporting to Bob are David Hulme, Alan Simmons,
John Allen. Bob will locally manage the
workstation activity of Richard Pryor-Jones and the
Mission Critical Unit of Paul Kent.
Paul Gillot Director - Utilities
Reporting to Paul are Graham Norton-Standen,
Jack Sechler and Richard May.
Keith Hobson Director - Manufacturing Central
Reporting to Keith are Mark Selby, Mike Darby,
Peter MacNaughtan, Howard Bridgeman,
Robin Rhodes, Cathy McCaul and Frank Lawrence.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The following Directors are appointed, reporting to Tony James, which
represents the across account activity:
Peter Morse Director - CSO
This is a continuation of Peter's current role.
Reporting to Peter will be Mike Barradell-Smith,
Frances Mercer, Gordon Husbands, George Kosmala,
Nina Budd, Duncan Campbell, Grahame Shaw,
Keith Hutton, Benny Placido. (Peter has one
appointment still to make.)
John Rea Director - Workstations
In addition to John's UNIX marketing activity, he
will drive the workstations Sales efforts with a
central focus. Reporting to John for this will be
Martin Brophy, Paul Goodwin, Richard Pryor-Jones
and Stan Webb.
Janette Hewitt and John Jones continue their link
to Marketing to ensure we have one overall
integrated plan for Telecomms & Insurance in the
UK.
Peter Herke Director - DMO
This is a continuation of Peter's current role.
~~~~~~~~~~~~~~~~~~~~~~~~~~~
This substantially completes our announcements for the changes in the
selling area. The work on the delivery part of our Services
organisation and the Support structure has already become the subject
of the next European Leadership Forum in late March in Zurich. The UK
Functional Managers are involved with the preparatory work and we will
move as quickly as possible to resolve all those outstanding issues.
Now we must settle down to make FY91 - that is our first priority. I
know how we all want to get on with the "new world". The opportunity
is there to do this by preparing the Plan for '92 between now and
1 July, but remember, I will keep a watchful eye on those of us who
cannot keep their focus on this year - we need discipline to do it.
Please keep faith with me on this.
Congratulations to all of you with these new and challenging
responsibilities.
Regards,
Geoff Shingles
|
| 134.3 | | KERNEL::MOUNTFORD | | Tue Apr 02 1991 20:52 | 47 |
|
Subject: ANNOUNCEMENT - BOB WEBBER
THIS MESSAGE IS FROM GEOFF SHINGLES & SERGIO GIACOLETTO
TO: UKMG
EMT
Recently Digital Europe announced the formation of the Digital
Services organisation, which brings together Customer Services and EIS
with the objective of creating the most efficient, effective service
organisation in the industry.
We are pleased to announce the appointment of
BOB WEBBER
as
DIRECTOR, DIGITAL SERVICES for DIGITAL EQUIPMENT CO LTD
and MANAGER - EUROPEAN EDUCATION AND CONSULTING BUSINESS GROUP
Bob's extensive field experience in Customer Services, A&L and
Educational Services make him particularly well qualified for this
challenging role.
In particular, his time in Educational Services qualifies him for the
additional European role he will play, as European Manager of the
Education and Consulting Services Business Group.
Bob will be making announcements shortly regarding the UK
organisation which he will put in place to manage Product Services,
Support Services, Systems Integration and Projects, and Education and
Consulting.
I am sure you will join us in congratulating Bob, and will give him
every support.
Regards,
|
| 134.4 | | KERNEL::MOUNTFORD | | Wed Apr 10 1991 15:22 | 767 |
|
I am pleased to announce the composition of the new European Digital
Services Management Team, effective immediately.
Our overall direction with this organizational approach is to better
position Digital as a global supplier of Multi-Vendor Services and
Systems Integration within the European market.
Therefore in designing one new European structure, I have built upon
the existing CS and EIS organizations, integrating similar jobs and
bringing together alike groups. I have combined the responsibility for
Services Business Unit Clusters with the Services Country Groups,
following the CS experience. This approach will foster greater
cooperation between countries and Business Units, and thereby increase
interdependence.
Attached please find the organization chart summary, followed by the
detailed announcements.
ORGANIZATION CHART SUMMARY
DIGITAL SERVICES EUROPE - Sergio GIACOLETTO
- SECRETARY - Patricia PELLARIN
- EDUCATION & CONSULTING BUSINESS CLUSTER / UK SERVICES - Bob WEBBER
| - EDUCATION - John COFFEY
| - CONSULTING - Roger MOORE
- SYSTEMS INTEGRATION & PROJECT SERVICES - Herman OGGEL
| - SYSTEMS INTEGRATION IBU - Herman OGGEL
| - APPLICATION PROJECT SERVICES BU - open
| - SYSTEMS DEVELOPMENT & ENGINEERING - open
| - EIC'S
- SUPPORT SERVICES BUSINESS CLUSTER / DACH SERVICES - Hermann SAENGER
| - NETWORK SERVICES - Steve ROESSINGH
| - OPERATIONS SUPPORT SERVICES - open
| - DECSITE - Remy VIOUT
| - IT INFRASTRUCTURE SERVICES - Rob WATTS
- PRODUCTS SERVICES BUSINESS CLUSTER / NORDIC SERVICES COUNTRY GROUP -
Henk VERMAAT
| - SERVICES DELIVERY - Hermann BINDER
| - SOFTWARE PRODUCT SERVICES - Denis O'KELLY
| - DESKTOP - Shabtai SHAANANI
| - HARDWARE PRODUCT SERVICES - Mario VAN DER BILT
- BUSINESS OPERATIONS / CG2/EASTERN EUROPE EIS GROUP - Ian HICKSON
- DIGITAL SERVICES FRANCE - Etienne MICHELON
- DIGITAL SERVICES MARKETING - Jamin KAROUTCHI
| - CS MARKETING - Phil BAGWELL (acting)
| - BUSINESS DEVELOPMENT and PLANNING - Vincent D'SOUZA
| - SYSTEMS INTEGRATION AND PROFESSIONAL SERVICES - Ove STAHL
| - PRODUCT SERVICES - Rob VAN DER PLAS
ORGANIZATION CHART SUMMARY (contd)
- IM&T EUROPE - Peter COOK
| IT INFRASTRUCTURE SERVICES - Rob WATTS
- LEGAL COUNSEL - David DOUBLE
- SERVICES ADMINISTRATION AND LOGISTICS - John GOUGH
- TECHNOLOGY / SALES SUPPORT - Lennart HJORD
- HUMAN RESOURCES - Phil PORTER / Wayne WATTERS
- EUROPEAN LIAISON (CORPORATE) - Ian SMITH
- SERVICES VENTURES AND ALLIANCES - Juergen WEGWART
- SERVICES FINANCE - open
DETAILED ANNOUNCEMENTS
I am pleased, to announce the following appointments, reporting to
myself, in greater detail:
A) BUSINESS CLUSTERS / COUNTRY GROUPS
Bob WEBBER, Director, Education and Consulting Services Business
Cluster / UK Digital Services Country Group
Bob is currently the UK A&L Manager and has previous experience as
UK Educational Services Manager and many years in Customer
Services which positions him well for this new challenging
assignment. (Refer to Attachment 1).
In his European role, Bob will be accountable to Pat CATALDO,
Corporate VP for Education and Consulting.
Reporting to Bob will be :
- John COFFEY, Educational Services Manager - Europe
John was previously the EIS Country Manager for UK. His extensive
experience, vision and energy make him the ideal choice for this
new position. John will also be the Education and Consulting
Business Cluster Director for the UK. (Refer to Attachment 2).
- Roger MOORE, Consulting Services Manager - Europe
Roger will continue in his current responsibility.
In his Country Group role Bob will report jointly to
Geoff Shingles and to myself as announced in the UK country
services structure recently communicated.
I would like to take this opportunity to thank John BARRETT,
currently CS Group Manager UK, for his contribution in building
the CS function over many years and wish him continued success in
his new challenging assignment as Deputy Chairman of Digital UK.
Herman OGGEL, Director, Systems Integration and Project Services
Business Cluster - Europe
Herman's extensive experience, first within Software Services,
then within CSS and most recently managing Systems Development and
Engineering (SD&E) and the EIC's are major assets in this newly
created critical role.
Herman will be accountable to Max MAYER, Corporate Systems
Integration and Support Services Cluster Manager.
Herman will have responsibility for :
- Systems Integration Business
- Application Project Services Business Unit
- Systems Development and Engineering
- Enterprise Integration Centers (EIC's)
The main challenge for Herman is to develop a network of Systems
Integration Centers across Europe, by building upon the existing
SD&E organization and EIC's.
He will announce his detailed organization shortly.
Hermann SAENGER, Director, Support Services Business Cluster - Europe /
DACH Digital Services Country Group
Hermann is currently the DACH Customer Services Group Manager as
well as the Business Support Services Cluster Manager.
His proven management experience in CS and his energy and
entrepreneurship in starting new businesses, positions him well
for this assignment.
In his European role Hermann will also be accountable to Max
MAYER, Corporate Systems Integration and Support Services Cluster
Manager.
Reporting to Hermann in his European business role in addition to
the current Business Support Services staff will be :
- Steve ROESSINGH, Director, Network Services - Europe
Steve will continue in his current responsibility for CINSS and
take the role of Business Unit management for Network Services
(see separate detailed announcement).
- Remy VIOUT - DECSITE Manager - Europe
Remy will continue in his current role.
- Operations Support Services Business Unit Manager (open)
This is a new position.
- Rob WATTS, IT Infrastructure Services Manager - Europe
Rob will extend his current responsibility to provide IS services
to customers as well as to Digital. In his internal role he will
continue to report to Peter Cook, Director, IM&T Europe.
In his role of DACH Digital Services Country Group, Hermann will
report jointly to Joerg RIEDER and to myself.
- Werner SCHNELL, Austria/Switzerland EIS Country Manager
and
- Hans WOEHRSTEIN, Germany EIS Country Manager
will now report to Hermann. I would like to thank both Hans and
Werner for their outstanding contribution in building the EIS
organizations over the past two years, and wish them continued
success.
The detailed DACH Services organization announcement is in
attachement 3.
Henk VERMAAT, Director, Product Services Business Cluster / North
Europe Digital Services Country Group
Henk has many years of experience in managing large services
organizations. He is currently the North Europe CS Group Manager
as well as Business Cluster Manager for Digital Product Services
(DPS).
In his European business role he will be accountable to John
RANDO, Corporate Product Services Cluster Manager.
Reporting to Henk in his European business role will be :
- Hermann BINDER, Product Services Delivery Manager
Hermann will assume responsibility for DPS service delivery and
will transfer his current responsibility to John COFFEY during Q4.
I would like to take this opportunity to thank Hermann Binder for
the excellent job done during the past few years in building the
Educational Services organization and growing the Customer
Training business. I wish him continued success in his new
challenging role.
Alan BLANK will transfer his current responsibility to Hermann
Binder during Q4, before taking a new position which will be
announced shortly.
I would like to thank Alan for driving Services delivery with
passion and energy during the past three years.
Other current members of the DPS cluster staff will continue to
report to Henk.
- Denis O'KELLY, Software Product Services (SPS) Business Unit
Manager
Dennis will continue in his current role.
- Shabtai SHAANANI, Desktop Business Unit Manager
Shabtai is currently the CS manager for Israel. He will assume
this new position and relocate to Geneva (see also separate
announcement).
- Mario VAN DER BILT, Hardware Products Services (HPS) Business
Unit Manager
Mario will continue in his current role.
In his Country Group role, Henk will be responsible for EIS and CS
for Belgium, Denmark, Finland, Holland, Luxembourg, Norway and
Sweden. In this role he will continue to report to David BARLOW,
Nordic Country Group VP and to Hans DIRKMANN, Benelux Country
Group VP.
Lennart HJORD, in his current role of EIS Country Manager Sweden,
and John POSTHUMUS, EIS Country Manager Holland will now report
to Henk.
The responsibility for EIS in the other Nordic Countries will be
transferred to Henk from Erich KNOLLER, who is currently the EIS
manager for those countries. Erich will then take a new position
within DACH Services (to be announced separately).
Gianni MESSORA, will continue in his current role of
CG2/EASTERN EUROPE CS Manager, reporting to Alberto Fresco,
and to Henk VERMAAT.
Ian HICKSON, Digital Services Business Operations / CG2/Eastern Europe
Country Group EIS Manager
Ian will assume responsibility for the combined CS/EIS business
operations groups. Frans REISTMA will transfer his
responsibilities to Ian during Q4, before assuming a new role.
Ian is currently the EIS Business Operations Manager. His
extensive and varied experiences, first in Finance and then in
SWS/EIS, as well as his professional background and proven
management skills position him well for this new challenge.
In his Country Group role Ian will report jointly to Alberto
FRESCO, VP for CG2-East Europe and myself.
- Virgilio GALLO, Italy EIS Country Manager, will now report to
Ian. Erich KNOLLER will transfer his current responsibilities for
the other CG2 countries to Ian during Q4.
- Ezio SALCE, will report to Ian continuing to work on the USSR
task force.
Etienne MICHELON, Director Digital Services - France
Etienne will have responsibility for Digital Services for France.
His long experience in managing CS and his extensive work during
the past two years to build the French EIS organization make him
an excellent choice for this position.
Etienne will report to Michel FERREBOEUF and to myself.
I would like to take this opportunity to thank Jean-Claude FABRE
for his excellent job in managing CS France and wish him continued
success in his new assignment as Sales and Marketing Director for
France. (Refer to Attachment 4).
B) FUNCTIONS
Lennart HJORD, Digital Services Technology Manager
In this newly created position, Lennart will be responsible for
Sales Support programs, Technology Programs and Product Marketing
Support Programs. This will include responsibility for the
Valbonne Technology ACT and Super Computing Center. The EIS
Technology staff will now report to him. Additionally Lennart will
be a member of the European Product Marketing team.
His varied experience in managing engineering, manufacturing,
sales and services organization and his excellent job in building
the EIS Swedish organization, positions him well for this new
challenging assignment.
Lennart is currently the EIS Country Manager for Sweden. He will
assume his new role during the summer and relocate to Valbonne.
Jamin KAROUTCHI, Director, Digital Services Marketing
Jamin's in-depth experience in Sales and Marketing, his drive,
enthusiasm and innovation make him the ideal candidate for this
newly created critical position.
Jamin will take his new responsibility during Q4 and will report
to Bruno D'AVANZO, European Marketing and Sales VP and myself.
Reporting to Jamin will be :
- the current CS marketing organization under acting manager Phil
BAGWELL. Phil will be acting until end of Q4 and will then move
to a new position.
- Vincent D'SOUZA, Business Development and Planning Manager
- Ove STAHL, Professional Services and Systems Integration
Marketing Manager
- Rob VAN DER PLAS, Product Services Marketing Manager
I would like to thank Ove, Phil, Rob and Vincent for their
excellent contributions and wish them continued success within the
Digital Services Marketing organization.
Juergen WEGWART, Services Strategic Ventures and Alliances Manager
Juergen will continue in his current role as previously announced.
He will also be a member of the Strategy group led by Wolfgang
JAEGER, VP Strategic Alliances.
Peter COOK, Director, Information Management & Technology - Europe
Peter will continue in his current role, jointly reporting to Dick
ESTEN, Logistics & Manufacturing VP,to Dan Infante , Corporate VP
IM&T and myself. Peter is also a member of the staff of Dave
BARLOW, Country Group and Operations VP Europe.
David DOUBLE, Legal Counsel Europe
David will provide all necessary legal advise to Digital Services.
He will be reporting to Beat STIEFEL, General Counsel Europe and
to myself.
John GOUGH, Digital Services Administration and Logistics Manager
John will expand his current role to support all of Digital
Services needs; he will be reporting to Jack SCHWEIZER, A&L
Manager - Europe and to myself.
Patricia PELLARIN, Senior Executive Secretary.
Patricia will continue to work for myself as the secretary for
Digital Services Europe.
Elaine GIRARD, Executive Secretary, will continue to work for Hans
DIRKMANN, in his new role at Digital-Kienzle.
Ian SMITH, European Liaison Manager, Stow
Ian will continue in his European liaison role working various
programs and issues with Corporate and European Digital Services,
reporting to Russ GULLOTTI, Corporate Digital Services VP and to
myself.
Wayne WATTERS, Digital Services Human Resources & Organization Manager
Wayne will take overall responsibility for HR Programs for Digital
Services, reporting to Michael EWING, HRO Director Europe and
Karen HOWARD, Corporate Digital Services HR Manager. During the
next few quarters Phil PORTER, EIS HRO Manager, will continue to
work in my team together with Wayne to work on the CS/EIS
integration programs.
Digital Services Finance Manager - open
This open Finance Manager's position will manage the combined
CS/EIS Finance group and will report to Werner OPPLIGER, Finance
Manager Europe and to myself.
Jim FORREST, EIS Finance Manager and Dick WAKEFORD, CS Finance
Manager will continue in their current role until a new structure
is defined.
As you may well imagine, the new structure requires significant changes
of roles and responsibilities for most of the European CS and EIS
managers.
I have asked Phil PORTER and Wayne WATTERS to lead the European Area
level integration effort during the next eight weeks. My goal is to
have a clear definition of the new work and structure for each of the
members of the management team by end of May. Our goal is to announce
and implement this during June. We can then start the new fiscal year
fully positioned to support the new Corporate Business Clusters/Units
structure and to take full advantage of the opportunities coming from
the integration of EIS and CS.
Also at this time, I wish to reaffirm that I want to review and approve
any organization plans or changes before any countries or sub-functions
within Digital Services, proceed with such action. This is to ensure we
move in one direction, in an integrated, well managed way.
I am asking, again, for the full cooperation of everybody to help all
the impacted people continue to perform their current tasks while
working towards the new structure.
Best regards.
SG/WW/pp
ATTACHMENT 1
+--------------------------+
|ANNOUNCEMENT - BOB WEBBER |
+--------------------------+
E-Mail of S.GIACOLETTO & G.SHINGLES
25-3-91
TO: UKMG & EMT
Recently Digital Europe announced the formation of the Digital
Services organisation, which brings together Customer Services and
EIS with the objective of creating the most efficient, effective
service organisation in the industry.
We are pleased to announce the appointment of
BOB WEBBER
as
DIRECTOR, DIGITAL SERVICES for DIGITAL EQUIPMENT CO LTD
and MANAGER - EUROPEAN EDUCATION & CONSULTING BUSINESS CLUSTER
Bob's extensive field experience in Customer Services, A&L and
Educational Services make him particularly well qualified for this
challenging role.
In particular, his time in Educational Services qualifies him for
the additional European role he will play, as European Manager of
the Education and Consulting Services Business Cluster.
Bob will be making announcements shortly regarding the UK
organisation which he will put in place to manage Product
Services, Support Services, Systems Integration and Projects, and
Education and Consulting.
I am sure you will join us in congratulating Bob, and will give
him every support.
Regards,
ATTACHMENT 2
+------------------+
|ANNOUNCEMENTS - UK|
+------------------+
E-Mail of B.WEBBER
27-3-1991
TO: UKMG/EMT
Following the recent announcement of the formation of Digital
Services in the UK, I am pleased to make the following
announcements :-
Business Cluster Director for Education and Consulting Services
John Coffey
Business Cluster Director for Product Services
Mike Swalwell
Business Cluster Director for Support Services
Mike Swalwell
(Acting)
Business Cluster Director for Systems Integration and Project
Services
Peter Reindorp
John, Mike and Peter will report to myself and together we will
understand the impact of the formation of Digital Services on the
UK. We will then manage any resulting changes in a planned and
well managed way.
In the meantime, we will retain our current responsibilities and
continue to focus on meeting the FY91 goals that are so critical
to all of us. Until further notice, therefore, the Customer
Services organisation will continue to report to Mike Swalwell,
and the EIS organisation will continue to report to John Coffey.
We therefore ask for your support to help us through what will be
a very hectic period.
Please join me in thanking John, Mike and Peter for their
outstanding contribution to Digital this far, and to wish them
continuing success in their new roles.
Regards
BW/njc
ATTACHMENT 3
+------------------------------+
|ANNOUNCEMENT - HERMANN SAENGER|
+------------------------------+
E-Mail of S.GIACOLETTO, J.RIEDER and B.VOGEL
4-4-1991 - V2
TO: GY RMT, GY WORKS COUNCIL, CH CMT, AU CMT, EMT
With Digital's recent announcement to create the Digital Services
Organisation which brings together Customer Services (CS) and
Enterprise Integration Services (EIS) we are pleased to announce
the appointment of
HERMANN S A E N G E R
as Director for Digital Services for the DACH Country Group and
Support Services Business Cluster, Europe. Hermann will report to
Joerg Rieder, VP Country Group DACH and to Sergio Giacoletto, VP
Digital Services Europe.
Digital Services DACH will be organised in 4 Business Clusters:
- SYSTEMS INTEGRATION AND PROJECTS
- PRODUCT SERVICES
- SUPPORT SERVICES
- EDUCATION AND CONSULTING.
In his new role, Hermann will be responsible for building an
integrated Services Organisation in DACH which will support
Digital Services continuous leadership, growth, service quality,
productivity and elimination of charter conflicts and
redundancies.
The recently launched European CS/EIS collaboration programs will
serve as a reference base for the further process.
Hermann will be making announcements shortly regarding the DACH
Management responsibilities for the four Business Groups.
There will be separate joint sessions with the DACH Field EIS and
CS-Manage- ment Teams in order to define the necessary
organisational changes in response to the requirements given by
the Account Based Organisation and the opportunity to become more
effective in Service Delivery.
Joerg Rieder Sergio Giacoletto Burkhard Vogel
VP Country Group VP Digital Services HR&O DACH
DACH Europe
ATTACHMENT 4
+-------------------------------+
|ANNOUNCEMENTS - DIGITAL FRANCE |
+-------------------------------+
E-Mail of B.D'AVANZO, M.FERREBOEUF and S.GIACOLETTO
27-3-1991
TO: CS/EIS/MKTG STAFFS, EMT, EUR CS CM, EUR EIS CM, EUR MKTG CM,
EUR SLS CM
With DIGITAL's recent announcement to create the Digital Services
Organization, we are pleased to inform you of the following
appointments, effective July 1, 1991 :
JEAN-CLAUDE FABRE
as
SALES and MARKETING DIRECTOR, France
replacing Jamin Karoutchi.
JAMIN KAROUTCHI
as
EUROPEAN SERVICES MARKETING DIRECTOR
reporting to Bruno d'Avanzo and Sergio Giacoletto.
ETIENNE MICHELON
as
DIGITAL SERVICES DIRECTOR, France
integrating CS and EIS in one single organization.
Jean-Claude started with Digital in 1985 as Regional Mgr and then
Sales Mgr; in 1989 he became Customer Services Mgr. In the past 2
years Jean-Claude has grown the CS organization to an outstanding
level of performance and this year, 1991, his group should reach
their objectives both in terms of revenue and margin.
Jamin will more specifically focus on :
- developing the strategies and the new Services for the Business
Units
- ensuring synergy between the Services Business Units and the
Marketing function
- supporting the countries in developing their own Services
objectives and expertise locally
- collecting the customer's needs through our entrepreneurs
+------------------------------+
|ANNOUNCEMENTS - DIGITAL FRANCE| (contd)
+------------------------------+
Jamin started with Digital in 1975 as a Sales man. He then became
a Sales Unit Mgr, Sales Group Mgr, Small Systems Marketing Mgr
Europe, Sales District Mgr. In 1985 he was promoted Marketing Mgr
and then Marketing & Sales Mgr France. Over the past 5 years, we
have appreciated Jamin's creativity. As a pioneer, Jamin has known
for years how to integrate strategies and Systems Business
products and services into a single marketing approach.
Etienne started with Digital in 1975 as Field Service Mgr and
became Director EIS France in 1989. Over the past 2 years,
Etienne contributed effectively to the implementation of programs,
methods and tools for EIS. The impact of his efforts are shown in
the profits and Customer Satisfaction results.
Please join us in wishing Jamin, Jean-Claude and Etienne every
success in their new challenges. Many thanks for their
dedication.
Bruno d'AVANZO Michel FERREBOEUF Sergio GIACOLETTO
|
| 134.5 | | KERNEL::MOUNTFORD | | Mon Apr 15 1991 19:38 | 51 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 10-Apr-1991 01:11pm BST
From: Pier Carlo FALOTTI @GEO
FALOTTI AT AMISA1 @EHQMTS @GEO
Dept: EUROPE
Tel No: 821-4961/Public:(41)22 7094961
TO: See Below
Subject: BRUNO d'AVANZO
TO: EUR MGMT TEAM
EUR COUNTRY MANAGERS
CORP OPERATIONS COMMITTEE
EXECUTIVE COMMITTEE
I regret to advise that Bruno d'Avanzo has announced his intention
to leave Digital effective April 12, 1991.
After 14 years of successful activities with us, he has decided to
accept another opportunity outside the Company.
His contribution as Southwest European Industrial Products
Marketing Manager first and then in Italy as Sales Manager and
Country Manager, followed by five years as Marketing Manager
Europe and lastly as V.P. Sales & Marketing Europe, has been very
significant to the development of Europe.
His effort has greatly contributed to develop an efficient
Marketing organization in Europe and opened the way to further
strengthen the Sales and Marketing disciplines in their leading
role for our continuous success in the market place.
I would like to thank Bruno for his dedication. We will miss his
contribution and his sense of humor which often has helped to make
our discussions pleasant despite the seriousness of the content.
I am sure you will join me in thanking Bruno for his contribution
and wishing him a lot of success in his new activities.
Until further notice, I will be acting on the Sales & Marketing
position.
|
| 134.6 | Tony James. | KERNEL::MOUNTFORD | | Mon Apr 15 1991 19:52 | 31 |
| Subject: ANNOUNCEMENT - TONY JAMES
To: European Management Team
UK Management Forum
______________________________________________________________________
About two years ago Tony and I discussed his future plans and put out
an announcement that said that his current job would, in all
likelihood, be his last before retirement as he wished to pursue many
long-held outside interests. It is with sadness that I now have to
tell you that Tony has decided to retire on 31 July after 25 years
with the Company. He has worked in Manufacturing, Sales and Marketing
both in the UK and abroad. His contribution has been enormous. He
has played a key part in growing and shaping Digital here.
Tony has some exciting plans to pursue outside the Company, which I am
sure he will tell you about. He will still maintain close contact by
consulting for us one or two days a week - we do not want to lose his
skills and experience.
I have appreciated Tony's commitment and support enormously and I know
you have too. On behalf of all of us, I would like to wish him every
success in the future. I shall look forward to his continuing
valuable support as a consultant.
Regards,
GSS
|
| 134.7 | Peter Morse. | KERNEL::MOUNTFORD | | Mon Apr 15 1991 19:52 | 44 |
|
Subject: ANNOUNCEMENT - PETER MORSE
To: European Management Team
UK Management Forum
______________________________________________________________________
I am pleased to announce the appointment of
PETER MORSE
as
DIRECTOR - SALES AND MARKETING
to replace Tony James when he leaves on 31 July.
Peter has had a successful career in Sales at all levels. He has
opened up new accounts and markets, he has successfully managed a
Region and now runs our CSO business. He has won a reputation for
directness and professionalism which will be well utilised running the
key function in a Sales and Service subsidiary.
Peter will work with Tony until he leaves. This will ensure that the
work Tony is doing with John Coffey, John Barrett and Helen Kelly on
the Business Strategy, the Entrepreneur Integrated Plans and the
organisation is handled in a seamless fashion and fully owned by Peter
when he takes over. This phase-over period will also allow Peter to
handle his current responsibilities and planning with the CSO
entrepreneurs and create no discontinuity in the transition period.
We are confident that Peter will continue the leadership role Tony has
established in Europe. I know that he will use all his skills to
drive our Subsidiary forward.
I know you will join us in wishing him all success.
Regards,
GSS
|
| 134.8 | South UK... | KERNEL::MOUNTFORD | | Mon Apr 15 1991 20:03 | 30 |
|
Subject: South Regional Sales Organisation
To: UK Management Forum
______________________________________________________________________
As we are moving rapidly towards completing our new organisation, we
are now ready to start implementing the Business Development
Programme, including the Business Blueprint.
I have asked BOB TAYLOR to begin this work in the Finance and
Insurance industries. This is taking place ahead of schedule - the
other business sectors will be covered in the new year as planned.
COLIN PAYNE will therefore assume full operational responsibility as
Managing Director immediately, combining the London and South Regional
Management Teams to provide direction for Q4.
The Sales phase of the new organisation has been successfully
completed in the South Region. All the Account Group Managers are now
in place and are starting to manage the business.
I am sure you will give Bob and Colin your full support.
Regards,
|
| 134.9 | Logistics info. | KERNEL::MOUNTFORD | | Tue Apr 16 1991 14:29 | 348 |
| 134.10 | Laptop news.. | KERNEL::MOUNTFORD | | Wed Apr 24 1991 21:16 | 71 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 12-Apr-1991 04:17pm BST
From: Pier Carlo FALOTTI @GEO
FALOTTI AT AMISA1 @EHQMTS @GEO
Dept: EUROPE
Tel No: 821-4961/Public:(41)22 7094961
TO: See Below
Subject: PORTABLE COMPUTERS (Laptop/Notebook) PURCHASE POLICY
TO: EUR MGMT TEAM
EUR CM
cc: Georges Cassir @GEO
We are very excited about the announcement of the new family of
portable computers (Laptop and Notebook) which will be sold by
Digital and available soon. We clearly want to encourage the usage
of those systems by our employees in order to increase their
familiarity with the technology and get advantage of these new
tools for their own activities.
We expect a vast majority of employees to acquire a Laptop or
Notebook. In order to avoid the cumbersome administrative and
security procedures for each employee every time he/she enters or
exits a Digital facility, and avoid the impossible differentiation
between who needs and does not need a Laptop/Notebook, we have
decided the following.
1. Digital will not buy any portable computers for employee
usage.
2. We will, therefore, give very favourable conditions to all
employees to purchase a Laptop/Notebook so that they can use
it both at work and for their personal activities.
Each country will implement an Employee Purchase Plan to
ensure adherence to local tax situations, using the guidelines
which Georges Cassir will issue shortly defining the favour-
able purchase conditions mentioned earlier.
3. Purchases at these special Digital employee conditions will be
limited to one unit per family member, per year.
4. No Digital or third-party Laptops/Notebooks should be
purchased by Digital, except for specific benchmarking or
customer loans. Such purchases will require Country Manager
approval.
5. The packages will not be owned by Digital and, therefore, we
have no right to copy them without buying the licence. Digital
will not be accountable for problems related to eventual
piracy of PC software packages used with the Laptop/Notebook.
We should make this point very clear to each employee. In
order to avoid any temptation of copying, we will also sell
the PC software packages to them at a very favourable rate.
Employees should be made clearly aware of this policy and
their responsibility.
Please make sure that employees understand the reason of this new
policy and the significant benefit it is providing to them.
Regards.
PCF/mjh
|
| 134.11 | | KERNEL::MOUNTFORD | | Fri May 03 1991 12:24 | 83 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 28-Apr-1991 03:19pm BST
From: GEOFF SHINGLES
SHINGLES AT A1_CHEFS at SUBURB at REO
Dept: BOARD OF MANAGEMENT
Tel No: (7)830-3238
TO: See Below
Subject: ANNOUNCEMENT - DAVID BARLOW
To: European Management Team
Management Forum
******************************************
THIS IS A JOINT ANNOUNCEMENT FROM
GEOFF SHINGLES AND PIER CARLO FALOTTI
******************************************
We are pleased to announce that
DAVID BARLOW
has accepted the new position of Director - Operations in the UK
reporting to Geoff Shingles.
The responsibilities consist of replacing Bob Webber and managing the
A&L activities for which he will report to Jack Schweizer.
Additionally, David will manage Peter Bembridge and our Information
Management activities and any Management Science efforts. In this way
we will benefit from bringing these parts of our organisation together
as well as from David's recent experience in managing Operations and
IM at the Area level. We have expended a lot of effort recently on
Simplification and to maintain this focus and momentum David will be
expected to optimise our administration and operations activities
wherever they currently exist in all Functions.
These responsibilities will give David, for the first time in a
subsidiary, the opportunity and the responsibility to look at our
total supply chain, including the interface to Manufacturing. In this
area he will have a clear mandate to analyse, simplify and integrate
our business processes and support them with effective systems.
The addition of David to the UK Management team brings 22 years of
experience with Digital. He joined UK Sales in 1969, then worked in
the USA Product Lines, Geneva Product Lines and Marketing before
becoming the Managing Director of Digital Denmark in 1983. After 3
successful years he returned to Geneva to manage SWAS, which was later
expanded into EIS and in addition managed the Nordic Country Group.
The process for creating One Integrated Plan (OIP) for Europe is also
within his current responsibilities and therefore we will take the
benefit of this experience in having David provide Coaching help and
expertise to the UK OIP process.
David will return to the UK in the Summer with his family. He will
start to phase into his new responsibilities during Q4 but will not be
fully on stream until a replacement is nominated as Country Group
Manager Nordic and his responsibility to complete the Account Based
Management and decision support System (ABMRS) for our Entrepreneur
based structure is complete.
We are delighted to have David's experience available to the UK. He
will be able to support the new re-shaped Management team we have in
place for FY92 and will be a powerful addition to our UK Team of
Executive Sponsors.
After many years at the European level it has been a natural and
valuable move for many of us to return to our home country. The EMT
appreciates David's contribution over the years and will continue to
support him to the full.
Regards,
|
| 134.12 | Marketing INformation | KERNEL::MOUNTFORD | | Thu May 09 1991 15:13 | 121 |
|
THIS ANNOUNCEMENT IS FROM PIER CARLO FALOTTI
acting MARKETING & SALES - EUROPE
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DISTR. TO : EUR MGMT TEAM EUR CM
EUR MKTG CM EUR MKTG STAFF/SELL OPS
CC : CORP OPERATIONS COMMITTEE to be distributed by the
EXECUTIVE COMMITTEE office of P.C. Falotti
__________________________________________________________________
The competitive environment in our industry clearly requires that we
emphasize the focus on every dimension of our business. In partic-
ular, I believe that we need to regain a leadership position in our
products not only related to the marketing of products, but also to
reinforce the determination, pride, competence and enthusiasm of the
people who are responsible to drive our product business activities
in the market.
Therefore, I have decided to substantially change the responsibility
of our "Product Management Group" both at European and at Country
level. Specifically the Product Managers will be responsible for:
- Bringing profitability back to our product business.
- Establish models for each major product business and drive for
"best-in-class".
- Position and price the product competitively in the market.
- Increase the market share of each product by initiating
programs, channel strategy, new methodologies, etc., necessary
to achieve market share goals.
- Ensure we meet our CERTS and NOR goals.
- Forecast the volume per quarter and yearly to Manufacturing, in
a range of +/- 10% versus actual.
- Be the most competent person on that specific product, whom we
can use internally and externally to represent the company;
and, lastly, Product Managers will be measured on the P&L of their
products as a sum of the profit that the "Entrepreneurs" achieved
for those specific products, as per our One Integrated Plan.
The required expertise in this new environment demands that we
optimize some of the resources which are now dispersed in several
Geographies and groups. We will, therefore, re-group all products
and related activities under the management of
Barry NAY
Director, PRODUCT MARKETING - EUROPE
With Barry we have also decided to organize this group in the
following way:
- a VAX/VMS Software & Systems Group (VSS)
- an ULTRIX Software & Systems Group (USS), based in the
UNIX COMPETENCE CENTRE established 12 months ago in Paris.
- a CLIENT/SERVER GROUP to drive a coherent strategy of Digital's
Client/Server approach and all the related programs necessary to
regain the leadership in this space, like Desktop, the ACE
initiative, Open Systems, NAS, etc.
- a SOFTWARE PRODUCT GROUP (SPG) to restore the appropriate level
of activity and drive in this area of business which we have
neglected.
- a NETWORK & COMMUNICATION PRODUCT GROUP.
- a CROSS-INDUSTRY SOFTWARE COMPETENCE CENTER that will be
announced shortly and which will include all the horizontal
software products like All-in-1, Cohesion, TP/DB, EPS,
Polycenter, etc.
- EUROPEAN APPLICATION PROGRAM MANAGEMENT
- a PERIPHERALS GROUP
- an OPERATIONS GROUP which will provide the administrative
services to this whole organization.
The people in charge of these groups will be announced by Barry Nay
in the near future.
This new European organization will allow us to have a clear focus
on Products and be directly aligned with Corporate activities; it
will also facilitate the dialogue between Engineering and Europe.
Barry will work very closely with Bill Johnson in his new role as
Corporate Product Marketing Manager.
Barry will work to optimize the resources between Countries and Area
to avoid duplication and achieve complementary activities. The
purpose will be to ensure strong Country teams exist with the same
product business goals as Area. However, the Countries do not need
to mirror the Area organization whose charter is to present programs
and product introduction packages and all related Marketing activ-
ities to the Countries. Thus, programs and product introductions
will not need any major additional work to be implemented in each
Country.
A whole new process of communication will be set up that optimizes
both a quality and timely information flow.
I am sure that the enthusiasm and dynamism of Barry will bring to
this key organization the vitality and excitement that we need to
get us back where we belong.
Good luck, Barry!
Pier Carlo Falotti/mjh
|
| 134.13 | Nita Long Announcement. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 13:21 | 44 |
|
THIS MAIL IS FROM COLIN GREGORY AND TREVOR PRICE
Following on from the recent restructure announcements within Customer
Services, we have now made some changes in the way we will operate within
the Leatherhead office in terms of people responsibilities.
NITA LONG will be moving to the Viables office in Basingstoke to take up
the role of Secretary to the Software (South) Service Centre Manager, Pete
Donovan. This appointment will be effective from Monday, 10th June 1991.
However, Nita will spend two days each week until the end of fiscal at
Leatherhead in order to complete the role of SOM Secretary for the Site
Service Operation, which will now close down in terms of the new structure.
Nita has been the SOM Secretary at Leatherhead for the last three years and
prior to that was with Software for two years and Field Service in Epsom
for over five years.
This leaves the role of Leatherhead SCM Secretary open, and we are pleased
to announce that DIANE DENLEY has accepted this position. In her new role
Diane will report direct to Colin Gregory, the Service Centre Manager, and
she will take up this appointment with effect from 1st June 1991. Diane
has been with the Company since 1986, working within the Field Service
environment as a Secretary. During this period she has worked in numerous
secretarial roles supporting Unit Managers, and over the last year has
gained invaluable skills working at a Regional level in both the DCSS and
SPS businesses. It is this experience which has assisted her in being
appointed to her new position, in which she will take over all the relevant
responsibilities of the original SOM secretarial role.
BRIAN JOHNSON, in his role of Regional SPS Manager, will also be moving to
Viables. This office relocation for Brian does not affect his people as
they will continue to be based at their respective offices throughout the
Region and report into Brian. The move is purely as a result of the new
Service Centre structure, i.e. Software will all be run from Viables.
Brian will move across to Basingstoke with effect from 1st June 1991 and
report direct to Pete Donovan.
We would like to take this opportunity to thank both Nita and Brian for
their valued contribution to Customer Services at Leatherhead, and to wish
them further success in the future.
We would also like to congratulate Diane on her appointment and wish her
success in this new and challenging role.
|
| 134.14 | Stewart Parsons Announcement. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 13:22 | 16 |
|
THIS MESSAGE IS FROM COLIN PAYNE AND MARK TAYLOR
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Further to the recent announcement of Ian McKenzie's move from Welwyn to
take up the role of North West Manufacturing Account Group Manager, we are
pleased to announce the appointment of STEWART PARSONS as the Account Group
Manager for the Welwyn and Newmarket geography.
Stewart brings 6 years successful sales and management experience within
Digital to this role, most recently as sales manager for the Energy sales
group in London.
Please join us in congratulating Stewart on his new and exciting
appointment.
|
| 134.15 | Malcolm Garstang Announcement | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 13:25 | 23 |
|
THIS MESSAGE IS FROM DAVID TOSO & JOHN REA
******************************************
We are pleased to announce the appointment of
MALCOLM GARSTANG
as Entrepreneur Sales Manager, Workstations, South reporting to David Toso
and John Rea.
Malcolm joined Digital in 1976 as a founder member of what is now known as
DMO. Initially he implemented many of the low cost ordering and sales
methods used today such as the DECdirect Catalogue, teleordering and Direct
Mail Campaigns. His 12 years with DMO culminated with his appointment as
UK DMO Business Manager for commodity products.
Malcolm joined UK Product Marketing in 1988 to become responsible for Mid
Range and High End Product Marketing.
Please join us in wishing Malcolm every success in this competitive
marketplace and good luck in his first field assignment.
|
| 134.16 | Export Licensing | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 13:46 | 28 |
| CSC EXPORT COMPLIANCE
With immediate affect, responsibilities for overseeing Export
Compliance in the CSC rests with a newly established LOCATION
EXPORT LICENCE TEAM (LLT). This team is made up of:
NAME RESPONSIBILITIES EX
Simon Lobar Communications, DPL,UKU's 3568
Mike Smith Training 3950
Chris Hall Control Program & Visitors
Process 3129
Patrick Abrahams Chairman 3108
Patrick will Chair this team until the 1st of June.
Simon Lobar will be acting Chairman from the 1st of June
onwards.
More information to follow on this.
|
| 134.17 | Service Coaches. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 13:49 | 59 |
|
Subject: SERVICE BUSINESS CONSULTANTS/SERVICES COACHES ALIGNMENT
*********************************************
* THIS IS FROM COLIN PAYNE AND STEVE WILSON *
*********************************************
Following the announcement on aligning the Service Business
Consultants currently working for the London Region with the new
Account Groups, we are now pleased to confirm the link with the new
Services Coaches also effective from the 1st July 1991.
Finance and Services Industry Services Coach: Surinder Khurana
Clearing Banks - Aislinn McKibbin
- Kathy Dawson
International Finance - Ray Thorburn
- Terry Hookway
- Geoff Poplar
Barclays - Rich Pullin
General Finance - Alan Hutson
Reuters - John Geaney
Geographic Services Coach: Jim Abbotts
London - Patrick Ashton
New Business/
Workstations - Vacant (reports to Mark Taylor)
Telecoms Services Coach: Terry Burt
British Telecom - Myles Barrett
Manufacturing and Utilities Services Coach: Dick Strachan
B.P. - Chris Dunk
- John Trevellyan
British Gas - Steve Pegley
ESI - Vacant
Indirect Services Coach: Steve Wilson
Consultants - Vacant
Over the next few weeks, the Services Coaches will decide how this
will be handled.
Best regards,
Steve/Colin
|
| 134.18 | Management Appointments | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:29 | 37 |
|
Subject: MANAGEMENT APPOINTMENTS SOUTHERN CUSTOMER SERVICE CENTRE
THIS MESSAGE IS FROM MIKE SWALWELL AND JIM ABBOTTS
Following the appointment of Pete Donovan as the Southern Customer
Services Centre Manager we would like to confirm his primary
responsibilities and objectives.
As the Customer Services Centre Manager, Pete will be responsible for the
provision of Response, Diagnosis and Software Service Delivery into,
and on behalf of the Region's Accounts on a seven day, twenty four
hour basis. He will own the Southern CSC's contribution to
Customer Satisfaction.
Key areas will include people management, co-ordination and development of
budget Cost Centre control, and the provision of effective services
to the Regions and its customers continually meeting the quality
standard at the best cost.
Pete will be the primary interface between the Southern CSC and the
other Centres throughout Europe.
Pete will be a member of the Southern Regional Services Team, reporting
to Jim Abbotts, but also will be working closely with the UK Service Delivery
Management Team to ensure that the contribution of the Centre
can be maintained at a high level and contributes to the success
of the services business.
Regards
Mike & Jim
|
| 134.19 | SPS Business Manager | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:29 | 36 |
|
Subject: ANNOUNCEMENT - UK SPS BUSINESS MANAGER
************************************************************
* This Announcement is from John Barrett and Denis O'Kelly *
************************************************************
We are pleased to announce the appointment of
Jim Lynch
as
UK COUNTRY GROUP
Software Product Services (SPS) Business Manager
reporting to Denis O'Kelly. Jim has been performing this role for the
past year in addition to managing the UK Customer Support Centre. Jim has
completed the phase over of his responsibilities for the UK CSC and will
now be dedicated to his responsibilities for the UK country group SPS
business.
The SPS Business has been identified by the Executive Committee of the
Company as one of Digital's best performing and most strategic Business
Units. We are counting on Jim's leadership to make the UK Country Group
the best SPS geography in Digital. Please give Jim your support and join
us in congratulating Jim on his appointment.
Best regards,
John Barrett/Denis O'Kelly
|
| 134.20 | Entrepeneur Announcement. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:30 | 202 |
|
Subject: ANNOUNCEMENTS
I am pleased to make the following announcements which complete the
sequence begun before Christmas with the announcement of the new
Account and Sales Management structure, the so-called "Entrepreneurs".
This announcement deals with two additional Directors being appointed
to the UK Board and also the appointment of Account Group Directors
and Sales Directors who, up to now, we have referred to as "coaches".
This will supersede the current geographic structure as of 1 July 91.
The "coaches'" responsibilities have been allocated, wherever
possible, by Industry to give new focus to the way we plan.
~~~~~~~~~~~~~~~~
I am pleased that the European Board of Directors has approved my
recommendations. The following appointments will be effective from
1 March 1991:
GEOFF TURTON
is appointed to the Board of Directors of Digital Equipment Co Ltd as:
MANAGING DIRECTOR - Utilities & Manufacturing Industries Group
COLIN PAYNE
is appointed to the Board of Directors of Digital Equipment Co Ltd as:
MANAGING DIRECTOR - Government, Finance & Telecoms Industries Group
These promotions and Board appointments recognise Geoff's and Colin's
contribution to Digital over the years, and more importantly, the
focus we intend to bring to driving our business very hard in the 90s.
Geoff and Colin continue to report to me in these new positions.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The following directors are appointed reporting to Colin Payne:
Jamie Graham Account Group Director - Finance
Reporting to Jamie will be Peter Miller,
John Whellams, Jim Moore, Paul Nichols and
Martin Moyes.
John A Jones Account Group Director - Insurance
Colin Akhurst will report to John and together they
will form a tightly-knit group with the DCC effort
to spearhead the insurance activity which is
currently off to a great start. "Keep the focus"
is their challenge.
Geoff Botting Account Group Director - Government
Reporting to Geoff will be David Goldberg,
Tim Barber, Brian King, Kevin Vaughan-Smith and
Keith Evans.
Mark Taylor Sales Director - London & Central
Reporting to Mark will be Ian McKenzie,
Ken Claridge, Keith Robertson, Mike Conrad and
Barbara Coope. Mark will also locally manage the
Workstation and PC units of Martin Brophy and
Paul Goodwin.
David Toso Sales Director - South
Reporting to David will be John Gray,
Colin Howarth, Phil Ellis, Gus Higgins and
Derek Walker. David will also locally manage
Stan Webb for Workstations/PC South.
Bob Taylor will continue to manage the South UK
Region as it is until 1 July 1991. He and David
will work a transition plan between 1 July and
31 December. Bob will then take on a consulting
role for me.
Janette Hewitt Account Group Director - Telecommunications
Reporting to Janette will be John George and James
King. As with Insurance, Janette will manage DCC
resources to get the right linkage between
Marketing and the Customer to ensure continued
momentum in this key market.
Colin Payne will directly manage Geoff Beacroft and his Mission
Critical Unit.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The following directors are appointed reporting to Geoff Turton:
Ian Hodgson Director - Manufacturing North
Reporting to Ian are Clive Sclater, Chris Tye,
Barry Turner, Neil Warden.
(Geoff Turton will announce one further position by
Friday 15 February)
Bob Tait Sales Director - North
Reporting to Bob are David Hulme, Alan Simmons,
John Allen. Bob will locally manage the
workstation activity of Richard Pryor-Jones and the
Mission Critical Unit of Paul Kent.
Paul Gillot Director - Utilities
Reporting to Paul are Graham Norton-Standen,
Jack Sechler and Richard May.
Keith Hobson Director - Manufacturing Central
Reporting to Keith are Mark Selby, Mike Darby,
Peter MacNaughtan, Howard Bridgeman,
Robin Rhodes, Cathy McCaul and Frank Lawrence.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The following Directors are appointed, reporting to Tony James, which
represents the across account activity:
Peter Morse Director - CSO
This is a continuation of Peter's current role.
Reporting to Peter will be Mike Barradell-Smith,
Frances Mercer, Gordon Husbands, George Kosmala,
Nina Budd, Duncan Campbell, Grahame Shaw,
Keith Hutton, Benny Placido. (Peter has one
appointment still to make.)
John Rea Director - Workstations
In addition to John's UNIX marketing activity, he
will drive the workstations Sales efforts with a
central focus. Reporting to John for this will be
Martin Brophy, Paul Goodwin, Richard Pryor-Jones
and Stan Webb.
Janette Hewitt and John Jones continue their link
to Marketing to ensure we have one overall
integrated plan for Telecomms & Insurance in the
UK.
Peter Herke Director - DMO
This is a continuation of Peter's current role.
~~~~~~~~~~~~~~~~~~~~~~~~~~~
This substantially completes our announcements for the changes in the
selling area. The work on the delivery part of our Services
organisation and the Support structure has already become the subject
of the next European Leadership Forum in late March in Zurich. The UK
Functional Managers are involved with the preparatory work and we will
move as quickly as possible to resolve all those outstanding issues.
Now we must settle down to make FY91 - that is our first priority. I
know how we all want to get on with the "new world". The opportunity
is there to do this by preparing the Plan for '92 between now and
1 July, but remember, I will keep a watchful eye on those of us who
cannot keep their focus on this year - we need discipline to do it.
Please keep faith with me on this.
Congratulations to all of you with these new and challenging
responsibilities.
Regards,
Geoff Shingles
/pae
|
| 134.21 | Mike Burgess | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:31 | 42 |
|
Subject: ANNOUNCEMENT - MIKE BURGESS
It is with regret that I have to announce that
MIKE BURGESS
has accepted the position of FM SERVICE DELIVERY MANAGER for Bristol with
effect from 1st April 1991 and reporting to Bob Montgomery, the South
Region IS Manager.
Mike has been with the Customer Services function for the past eight years
and has been the Site Service Unit Manager at Bristol for the last year and
a half, since the formation of the Site Service Operation. In this role he
was responsible for service delivery to customers such as Westland
Helicopters, BAE Filton, GCHQ Cheltenham and Plessey Swindon.
Mike's new role will encompass FM delivery to both external clients (the
first of which is Nat West FIS) and the internal user community at Bristol.
In addition he will assist the Sales and Support teams to develop and
champion FM in Bristol.
I would like to take this opportunity to thank Mike for his contribution to
the Site Service Operation and to congratulate him on his appointment, and
am sure you will all join with me in wishing him success in this role.
Regards
Trevor
|
| 134.22 | SSG Announcements | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:32 | 24 |
| Subject: SSG announcements
There are various changes within the SSG that most managers have
already been appraised of. However we have made the following
announcements today to the people within the units involved:
With effect from the 1st of March RAY GIBBIN will take over as the
Unit Manager of the Ultrix/Work Stations Unit. He will replace ANDY
WHITAKER who is leaving the Software Service Group to take up a
Project Managers job with Desktop Services from that date.
With effect from the 1st of March ANN WALDEN will take over as the
Unit Manager of the Exceptions Unit in line with the Service Level
Agreement already approved by the SSG Management Team.
Announcements will be made shortly regarding the Business Support
Team, and Phil Allen.
This will be announced externally in the next few days giving some of
the rationale and purpose behind these changes.
Regards
|
| 134.23 | Threats !! | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:32 | 21 |
|
From time to time we receive threats by phone and mail directed
against our employees and the Company. These threats are nearly
always anonymous and they may well sound alarming.
Many of these threats, probably the vast majority, turn out on
assessment to be hoaxes. May I suggest that if you or any of your
people receive such messages, you pass them on immediately to
Hammond Coppinger, UK Security Manager, so that he can assess them
in conjunction with George Brothers, European Security Manager.
They will advise on any action which they consider is required.
May I ask that you do not give these messages wide circulation and
publicity within the Company as this may cause alarm which may
well turn out to be unnecessary.
Regards,
John
|
| 134.24 | We Are DIGITAL SERVICES | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:33 | 19 |
|
Effective immediately, all employees in the Corporate Services
organization should adopt the new name "DIGITAL SERVICES". For
instance, we should use "DIGITAL SERVICES" as we respond to all
telephone calls.
The Marketing organization, with support of the Legal department and
others, should construct a Roll Out plan for adoption of the name.
A primary objective for this plan will be to contain the cost
associated with adoption of the name. Therefore, all existing stock
of communication materials (i.e., business cards, letterheads,
envelopes, etc.) should be used until re-supply is required.
Our new name is simple and clear. Let's start using it.
Russ
|
| 134.25 | Geoff Shingles Announcement | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:34 | 32 |
| From: Pier Carlo FALOTTI @GEO
FALOTTI AT AMISA1 @EHQMTS @GEO
Dept: EUROPE
Tel No: 821-4961/Public:(41)22 7094961
TO: See Below
Subject: Geoff SHINGLES - ANNOUNCEMENT
To: UK Management Team
The recent announcement of the Industry and Account focused
organisation was followed by the new appointments of Colin Payne
and Geoff Turton as Industry Managing Directors. This will give
us emphasis, new momentum and renewed success.
The size of Digital also demands that Geoff Shingles has a more
extended and visible presence for the total UK company in his role
in public and with customers. This is in line with the prestige
of our organisation today.
Therefore, I am pleased to announce the appointment of
Geoff Shingles
as
Chairman and Chief Executive
of Digital Equipment Co Ltd
PCF/dc
|
| 134.26 | John Barrett Announcement | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:35 | 24 |
|
I am pleased to announce that John Barrett is appointed Deputy
Chairman of Digital Equipment Co Ltd, reporting to me.
Since his return from Geneva 15 months ago, John has taken on a number
of subsidiary-wide responsibilities in addition to his Customer
Services role. This appointment will enable John to concentrate on
developing these responsibilities - and others - to give them the top
level focus they need, both inside and outside the company.
As Deputy Chairman, John will represent the company to both internal
and external audiences, specialising in the subjects and issues where
his unique experience can be used to the company's considerable
advantage. He will, for example, provide a valuable focal point in
the resolution of complex customer situations, and will be responsible
company-wide for our Quality and Customer Care activities.
I welcome and appreciate the additional support John will be able to
provide in this new role. Please join me in congratulating him on
this richly deserved recognition of his long and successful service to
Digital.
Regards,
|
| 134.27 | Digital Services Management. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:35 | 41 |
| To: UKMG/EMT
Following the recent announcement of the formation of Digital Services in
the UK, I am pleased to make the following announcements :-
Business Group Director for Education and Consulting Services
John Coffey
Business Group Director for Product Services
Mike Swalwell
Business Group Director for Support Services
Mike Swalwell
(Acting)
Business Group Director for Systems Integration and Project Services
Peter Reindorp
John, Mike and Peter will report to myself and together we will understand
the impact of the formation of Digital Services on the UK. We will then
manage any resulting changes in a planned and well managed way.
In the meantime, we will retain our current responsibilities and continue
to focus on meeting the FY91 goals that are so critical to all of us.
Until further notice, therefore, the Customer Services organisation will
continue to report to Mike Swalwell, and the EIS organisation will continue
to report to John Coffey. We therefore ask for your support to help us
through what will be a very hectic period.
Please join me in thanking John, Mike and Peter for their outstanding
contribution to Digital this far, and to wish them continuing success in
their new roles.
Regards
BW/njc
|
| 134.28 | Digital Services Organisation. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:36 | 255 |
|
Several weeks ago I announced my plan to integrate the
Corporate Customer Services (CS) and Enterprise Integration
Services (EIS) organizations. Since that time, we have made
substantial progress. A new, integrated organization has been
created which will be called:
D I G I T A L S E R V I C E S
The objectives of the Digital Services organization are to:
- Position Digital's services in the 90s with
industry leadership, growth, and profit.
- Reduce costs.
- Eliminate charter conflicts and confusion.
- Continue the migration of the corporate role
to one of strategic business leadership.
To date, the top priority of the integration work has been to
define the business structure for Digital Services to:
- simplify interface to the account manager and customer;
- achieve best-in-class services competencies and realize
major growth and profit opportunities;
- keep the overhead and infrastructure costs at the
optimum level consistent with growth and profit
goals.
As a result of this work, the existing 15 Customer Services and
EIS Business Units will be reduced to 9 (see attachment) and
organized into three Business Clusters. These Business
Clusters will focus on core competencies and major market
opportunities. The new Corporate Services Business Clusters
and the new Services Business Units contained in each are as
follows:
DIGITAL PRODUCT SERVICES CLUSTER
These businesses will be evolving the strategy and
business/operational models to provide contractual
and per-call services. Digital will offer its
customers a range of choices, from full service to
self-maintenance, for both Digital and non-Digital
hardware and software products.
Digital Product Services Business Units are as
follows:
Hardware Product Services
Software Product Services
Desktop Services
DIGITAL SYSTEMS INTEGRATION AND SUPPORT SERVICES CLUSTER
This cluster is focused on providing the program and
project management capabilities, methods, tools and
training to support Digital's advancement in becoming
the leading world-class systems integrator. The three
business units will focus on the planning, design and
implementational aspects of our services business.
The Systems Integration IBU will create strategies and
measurements for delivering business solutions to our
customers, taking into account all of Digital's
products and services as well as our third-party
alliances. The Systems Integration IBU Manager will
report to both the Cluster Manager and to me.
Digital Systems Integration and Support Services
Business Units are as follows:
Operations Support Services
Network Services
Application Project Services
Systems Integration IBU
DIGITAL EDUCATION AND CONSULTING SERVICES CLUSTER
This cluster will focus on providing leadership in
areas of Management, Technology, Applications and
Information Systems Consulting, as well as
lecture/lab, self-paced and custom training
services.
Digital Education and Consulting Services
Business Units are as follows:
Consulting Services
Customer Training Services
At this time I am pleased to announce the following management
assignments for the new Services Business Clusters:
JOHN RANDO
will manage the DIGITAL PRODUCT SERVICES CLUSTER. John joined
Digital in 1976 and has held a succession of business
management, marketing, and service delivery responsibilities
with Digital's Software Services and Customer Services
organizations. Presently, John is the Services Integration
Program Manager reporting to me; he will maintain his current
integration responsibilities until the Services Integration
plan is complete. John holds a B.S. degree from Boston College
and an M.B.A. from Northwestern University.
MAX MAYER
will manage the DIGITAL SYSTEMS INTEGRATION AND SUPPORT
SERVICES CLUSTER. Max joined Digital in 1980 in the Management
Sciences Consulting Group. Since that time, he has held
numerous positions within Customer Services including
marketing, business and sales support management. Presently,
Max is the Corporate Customer Services Marketing and Business
Development Manager. He has a B.A. from the University of
Pennsylvania and an M.B.A. from Boston University.
PAT CATALDO
Vice President
will manage the DIGITAL EDUCATION AND CONSULTING SERVICES
CLUSTER. During his 16 year career with Digital, Pat has held
a series of management positions within customer and employee
training, most recently Vice President of Educational Services.
Pat will be responsible for the Consulting Business Unit,
Customer Training Business Unit, and will continue to be
responsible for customer and employee course development and
publishing, working with the product, service, marketing, and
functional organizations throughout the company. Pat holds a
B.A. from St. Francis College and an M.B.A. from Boston
College.
The Business Cluster Managers will be responsible for the
following:
- mentoring, leading and supporting the individual
businesses to insure their strategic and financial
success;
- insuring that the Business Units' strategies and
directions are clear, complementary and in support of
Digital's overall direction;
- minimizing overhead costs through support structure
resource sharing;
- working to make certain that investment funds are made
available to the Business Units to continue their growth
and profitability; and
- creating an environment which encourages the growth of
excellent business managers and empowered employees.
These new Business Clusters will be implemented immediately at
Corporate, with the new Corporate Business Units in place by
July 1. Each Business Cluster Manager will issue
announcements on Business Unit objectives and structure
shortly. Corporate functional support for this business
structure is being defined through the Services Integration
Program. Geography and country plans for support of the new
business structure will be developed over the next few months.
The Services Integration Program is on an aggressive schedule.
The resulting new Digital Services organization will insure
that Digital is positioned well to meet the challenges of our
dynamic industry in the decade of the 90s.
*ATTACHMENT*
DIGITAL SERVICES BUSINESS UNITS (OLD AND NEW)
Please note: Some new Business Units retain the names of
existing units while others have entirely new names.
PREVIOUS BUSINESS UNITS CURRENT BUSINESS UNITS
Hardware Product Services
Non-Digital Systems Hardward Product Services
Digital Assisted Services (Adrian Flatgard, Mgr.)
Software Product Services Software Product Services
Non-Digital Applications (Tom Carothers, Mgr.)
Desktop Services Desktop Services
(Paul Kelly, Mgr.)
Recovery Services
Facilities Management Services Operational Support Services
Digital Customized Support Svcs. (Manager TBA)
Network Support Services Network Services
(Jim Neumann, Mgr.)
Professional Software Svcs.
Computer Special Systems Application Project Services
(David Creed, Mgr.)
Systems Integration Systems Integration IBU
(Manager TBA)
Consulting Services Consulting Services
(Pat Zilvitis, Mgr.)
Customer Training Services Customer Training Services
(Pat Cataldo, Mgr.)
|
| 134.29 | European Digital Services Announcement | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:37 | 785 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 03-Apr-1991 09:04am BST
From: Sergio GIACOLETTO @GEO
GIACOLETTO AT AMISA1 @EHQMTS @GEO
Dept: EUR DIGITAL SERVICES
Tel No: 821-4951
TO: See Below
Subject: I:European Digital Services - Announcement [long document]
DISTRIBUTION TO: AREA EIS STAFF
AREA FM
CORP DSMC
EUR CM
EUR CS CM
EUR CSSM @GEO
EUR EIS CM
I am pleased to announce the composition of the new European Digital
Services Management Team, effective immediately.
Our overall direction with this organizational approach is to better
position Digital as a global supplier of Multi-Vendor Services and
Systems Integration within the European market.
Therefore in designing one new European structure, I have built upon
the existing CS and EIS organizations, integrating similar jobs and
bringing together alike groups. I have combined the responsibility for
Services Business Unit Clusters with the Services Country Groups,
following the CS experience. This approach will foster greater
cooperation between countries and Business Units, and thereby increase
interdependence.
Attached please find the organization chart summary, followed by the
detailed announcements.
ORGANIZATION CHART SUMMARY
DIGITAL SERVICES EUROPE - Sergio GIACOLETTO
- SECRETARY - Patricia PELLARIN
- EDUCATION & CONSULTING BUSINESS CLUSTER / UK SERVICES - Bob WEBBER
| - EDUCATION - John COFFEY
| - CONSULTING - Roger MOORE
- SYSTEMS INTEGRATION & PROJECT SERVICES - Herman OGGEL
| - SYSTEMS INTEGRATION IBU - Herman OGGEL
| - APPLICATION PROJECT SERVICES BU - open
| - SYSTEMS DEVELOPMENT & ENGINEERING - open
| - EIC'S
- SUPPORT SERVICES BUSINESS CLUSTER / DACH SERVICES - Hermann SAENGER
| - NETWORK SERVICES - Steve ROESSINGH
| - OPERATIONS SUPPORT SERVICES - open
| - DECSITE - Remy VIOUT
| - IT INFRASTRUCTURE SERVICES - Rob WATTS
- PRODUCTS SERVICES BUSINESS CLUSTER / NORDIC SERVICES COUNTRY GROUP -
Henk VERMAAT
| - SERVICES DELIVERY - Hermann BINDER
| - SOFTWARE PRODUCT SERVICES - Denis O'KELLY
| - DESKTOP - Shabtai SHAANANI
| - HARDWARE PRODUCT SERVICES - Mario VAN DER BILT
- BUSINESS OPERATIONS / CG2/EASTERN EUROPE EIS GROUP - Ian HICKSON
- DIGITAL SERVICES FRANCE - Etienne MICHELON
- DIGITAL SERVICES MARKETING - Jamin KAROUTCHI
| - CS MARKETING - Phil BAGWELL (acting)
| - BUSINESS DEVELOPMENT and PLANNING - Vincent D'SOUZA
| - SYSTEMS INTEGRATION AND PROFESSIONAL SERVICES - Ove STAHL
| - PRODUCT SERVICES - Rob VAN DER PLAS
ORGANIZATION CHART SUMMARY (contd)
- IM&T EUROPE - Peter COOK
| IT INFRASTRUCTURE SERVICES - Rob WATTS
- LEGAL COUNSEL - David DOUBLE
- SERVICES ADMINISTRATION AND LOGISTICS - John GOUGH
- TECHNOLOGY / SALES SUPPORT - Lennart HJORD
- HUMAN RESOURCES - Phil PORTER / Wayne WATTERS
- EUROPEAN LIAISON (CORPORATE) - Ian SMITH
- SERVICES VENTURES AND ALLIANCES - Juergen WEGWART
- SERVICES FINANCE - open
DETAILED ANNOUNCEMENTS
I am pleased, to announce the following appointments, reporting to
myself, in greater detail:
A) BUSINESS CLUSTERS / COUNTRY GROUPS
Bob WEBBER, Director, Education and Consulting Services Business
Cluster / UK Digital Services Country Group
Bob is currently the UK A&L Manager and has previous experience as
UK Educational Services Manager and many years in Customer
Services which positions him well for this new challenging
assignment. (Refer to Attachment 1).
In his European role, Bob will be accountable to Pat CATALDO,
Corporate VP for Education and Consulting.
Reporting to Bob will be :
- John COFFEY, Educational Services Manager - Europe
John was previously the EIS Country Manager for UK. His extensive
experience, vision and energy make him the ideal choice for this
new position. John will also be the Education and Consulting
Business Cluster Director for the UK. (Refer to Attachment 2).
- Roger MOORE, Consulting Services Manager - Europe
Roger will continue in his current responsibility.
In his Country Group role Bob will report jointly to
Geoff Shingles and to myself as announced in the UK country
services structure recently communicated.
I would like to take this opportunity to thank John BARRETT,
currently CS Group Manager UK, for his contribution in building
the CS function over many years and wish him continued success in
his new challenging assignment as Deputy Chairman of Digital UK.
Herman OGGEL, Director, Systems Integration and Project Services
Business Cluster - Europe
Herman's extensive experience, first within Software Services,
then within CSS and most recently managing Systems Development and
Engineering (SD&E) and the EIC's are major assets in this newly
created critical role.
Herman will be accountable to Max MAYER, Corporate Systems
Integration and Support Services Cluster Manager.
Herman will have responsibility for :
- Systems Integration Business
- Application Project Services Business Unit
- Systems Development and Engineering
- Enterprise Integration Centers (EIC's)
The main challenge for Herman is to develop a network of Systems
Integration Centers across Europe, by building upon the existing
SD&E organization and EIC's.
He will announce his detailed organization shortly.
Hermann SAENGER, Director, Support Services Business Cluster - Europe /
DACH Digital Services Country Group
Hermann is currently the DACH Customer Services Group Manager as
well as the Business Support Services Cluster Manager.
His proven management experience in CS and his energy and
entrepreneurship in starting new businesses, positions him well
for this assignment.
In his European role Hermann will also be accountable to Max
MAYER, Corporate Systems Integration and Support Services Cluster
Manager.
Reporting to Hermann in his European business role in addition to
the current Business Support Services staff will be :
- Steve ROESSINGH, Director, Network Services - Europe
Steve will continue in his current responsibility for CINSS and
take the role of Business Unit management for Network Services
(see separate detailed announcement).
- Remy VIOUT - DECSITE Manager - Europe
Remy will continue in his current role.
- Operations Support Services Business Unit Manager (open)
This is a new position.
- Rob WATTS, IT Infrastructure Services Manager - Europe
Rob will extend his current responsibility to provide IS services
to customers as well as to Digital. In his internal role he will
continue to report to Peter Cook, Director, IM&T Europe.
In his role of DACH Digital Services Country Group, Hermann will
report jointly to Joerg RIEDER and to myself.
- Werner SCHNELL, Austria/Switzerland EIS Country Manager
and
- Hans WOEHRSTEIN, Germany EIS Country Manager
will now report to Hermann. I would like to thank both Hans and
Werner for their outstanding contribution in building the EIS
organizations over the past two years, and wish them continued
success.
The detailed DACH Services organization announcement is in
attachement 3.
Henk VERMAAT, Director, Product Services Business Cluster / North
Europe Digital Services Country Group
Henk has many years of experience in managing large services
organizations. He is currently the North Europe CS Group Manager
as well as Business Cluster Manager for Digital Product Services
(DPS).
In his European business role he will be accountable to John
RANDO, Corporate Product Services Cluster Manager.
Reporting to Henk in his European business role will be :
- Hermann BINDER, Product Services Delivery Manager
Hermann will assume responsibility for DPS service delivery and
will transfer his current responsibility to John COFFEY during Q4.
I would like to take this opportunity to thank Hermann Binder for
the excellent job done during the past few years in building the
Educational Services organization and growing the Customer
Training business. I wish him continued success in his new
challenging role.
Alan BLANK will transfer his current responsibility to Hermann
Binder during Q4, before taking a new position which will be
announced shortly.
I would like to thank Alan for driving Services delivery with
passion and energy during the past three years.
Other current members of the DPS cluster staff will continue to
report to Henk.
- Denis O'KELLY, Software Product Services (SPS) Business Unit
Manager
Dennis will continue in his current role.
- Shabtai SHAANANI, Desktop Business Unit Manager
Shabtai is currently the CS manager for Israel. He will assume
this new position and relocate to Geneva (see also separate
announcement).
- Mario VAN DER BILT, Hardware Products Services (HPS) Business
Unit Manager
Mario will continue in his current role.
In his Country Group role, Henk will be responsible for EIS and CS
for Belgium, Denmark, Finland, Holland, Luxembourg, Norway and
Sweden. In this role he will continue to report to David BARLOW,
Nordic Country Group VP and to Hans DIRKMANN, Benelux Country
Group VP.
Lennart HJORD, in his current role of EIS Country Manager Sweden,
and John POSTHUMUS, EIS Country Manager Holland will now report
to Henk.
The responsibility for EIS in the other Nordic Countries will be
transferred to Henk from Erich KNOLLER, who is currently the EIS
manager for those countries. Erich will then take a new position
within DACH Services (to be announced separately).
Gianni MESSORA, will continue in his current role of
CG2/EASTERN EUROPE CS Manager, reporting to Alberto Fresco,
and to Henk VERMAAT.
Ian HICKSON, Digital Services Business Operations / CG2/Eastern Europe
Country Group EIS Manager
Ian will assume responsibility for the combined CS/EIS business
operations groups. Frans REISTMA will transfer his
responsibilities to Ian during Q4, before assuming a new role.
Ian is currently the EIS Business Operations Manager. His
extensive and varied experiences, first in Finance and then in
SWS/EIS, as well as his professional background and proven
management skills position him well for this new challenge.
In his Country Group role Ian will report jointly to Alberto
FRESCO, VP for CG2-East Europe and myself.
- Virgilio GALLO, Italy EIS Country Manager, will now report to
Ian. Erich KNOLLER will transfer his current responsibilities for
the other CG2 countries to Ian during Q4.
- Ezio SALCE, will report to Ian continuing to work on the USSR
task force.
Etienne MICHELON, Director Digital Services - France
Etienne will have responsibility for Digital Services for France.
His long experience in managing CS and his extensive work during
the past two years to build the French EIS organization make him
an excellent choice for this position.
Etienne will report to Michel FERREBOEUF and to myself.
I would like to take this opportunity to thank Jean-Claude FABRE
for his excellent job in managing CS France and wish him continued
success in his new assignment as Sales and Marketing Director for
France. (Refer to Attachment 4).
B) FUNCTIONS
Lennart HJORD, Digital Services Technology Manager
In this newly created position, Lennart will be responsible for
Sales Support programs, Technology Programs and Product Marketing
Support Programs. This will include responsibility for the
Valbonne Technology ACT and Super Computing Center. The EIS
Technology staff will now report to him. Additionally Lennart will
be a member of the European Product Marketing team.
His varied experience in managing engineering, manufacturing,
sales and services organization and his excellent job in building
the EIS Swedish organization, positions him well for this new
challenging assignment.
Lennart is currently the EIS Country Manager for Sweden. He will
assume his new role during the summer and relocate to Valbonne.
Jamin KAROUTCHI, Director, Digital Services Marketing
Jamin's in-depth experience in Sales and Marketing, his drive,
enthusiasm and innovation make him the ideal candidate for this
newly created critical position.
Jamin will take his new responsibility during Q4 and will report
to Bruno D'AVANZO, European Marketing and Sales VP and myself.
Reporting to Jamin will be :
- the current CS marketing organization under acting manager Phil
BAGWELL. Phil will be acting until end of Q4 and will then move
to a new position.
- Vincent D'SOUZA, Business Development and Planning Manager
- Ove STAHL, Professional Services and Systems Integration
Marketing Manager
- Rob VAN DER PLAS, Product Services Marketing Manager
I would like to thank Ove, Phil, Rob and Vincent for their
excellent contributions and wish them continued success within the
Digital Services Marketing organization.
Juergen WEGWART, Services Strategic Ventures and Alliances Manager
Juergen will continue in his current role as previously announced.
He will also be a member of the Strategy group led by Wolfgang
JAEGER, VP Strategic Alliances.
Peter COOK, Director, Information Management & Technology - Europe
Peter will continue in his current role, jointly reporting to Dick
ESTEN, Logistics & Manufacturing VP,to Dan Infante , Corporate VP
IM&T and myself. Peter is also a member of the staff of Dave
BARLOW, Country Group and Operations VP Europe.
David DOUBLE, Legal Counsel Europe
David will provide all necessary legal advise to Digital Services.
He will be reporting to Beat STIEFEL, General Counsel Europe and
to myself.
John GOUGH, Digital Services Administration and Logistics Manager
John will expand his current role to support all of Digital
Services needs; he will be reporting to Jack SCHWEIZER, A&L
Manager - Europe and to myself.
Patricia PELLARIN, Senior Executive Secretary.
Patricia will continue to work for myself as the secretary for
Digital Services Europe.
Elaine GIRARD, Executive Secretary, will continue to work for Hans
DIRKMANN, in his new role at Digital-Kienzle.
Ian SMITH, European Liaison Manager, Stow
Ian will continue in his European liaison role working various
programs and issues with Corporate and European Digital Services,
reporting to Russ GULLOTTI, Corporate Digital Services VP and to
myself.
Wayne WATTERS, Digital Services Human Resources & Organization Manager
Wayne will take overall responsibility for HR Programs for Digital
Services, reporting to Michael EWING, HRO Director Europe and
Karen HOWARD, Corporate Digital Services HR Manager. During the
next few quarters Phil PORTER, EIS HRO Manager, will continue to
work in my team together with Wayne to work on the CS/EIS
integration programs.
Digital Services Finance Manager - open
This open Finance Manager's position will manage the combined
CS/EIS Finance group and will report to Werner OPPLIGER, Finance
Manager Europe and to myself.
Jim FORREST, EIS Finance Manager and Dick WAKEFORD, CS Finance
Manager will continue in their current role until a new structure
is defined.
As you may well imagine, the new structure requires significant changes
of roles and responsibilities for most of the European CS and EIS
managers.
I have asked Phil PORTER and Wayne WATTERS to lead the European Area
level integration effort during the next eight weeks. My goal is to
have a clear definition of the new work and structure for each of the
members of the management team by end of May. Our goal is to announce
and implement this during June. We can then start the new fiscal year
fully positioned to support the new Corporate Business Clusters/Units
structure and to take full advantage of the opportunities coming from
the integration of EIS and CS.
Also at this time, I wish to reaffirm that I want to review and approve
any organization plans or changes before any countries or sub-functions
within Digital Services, proceed with such action. This is to ensure we
move in one direction, in an integrated, well managed way.
I am asking, again, for the full cooperation of everybody to help all
the impacted people continue to perform their current tasks while
working towards the new structure.
Best regards.
SG/WW/pp
ATTACHMENT 1
+--------------------------+
|ANNOUNCEMENT - BOB WEBBER |
+--------------------------+
E-Mail of S.GIACOLETTO & G.SHINGLES
25-3-91
TO: UKMG & EMT
Recently Digital Europe announced the formation of the Digital
Services organisation, which brings together Customer Services and
EIS with the objective of creating the most efficient, effective
service organisation in the industry.
We are pleased to announce the appointment of
BOB WEBBER
as
DIRECTOR, DIGITAL SERVICES for DIGITAL EQUIPMENT CO LTD
and MANAGER - EUROPEAN EDUCATION & CONSULTING BUSINESS CLUSTER
Bob's extensive field experience in Customer Services, A&L and
Educational Services make him particularly well qualified for this
challenging role.
In particular, his time in Educational Services qualifies him for
the additional European role he will play, as European Manager of
the Education and Consulting Services Business Cluster.
Bob will be making announcements shortly regarding the UK
organisation which he will put in place to manage Product
Services, Support Services, Systems Integration and Projects, and
Education and Consulting.
I am sure you will join us in congratulating Bob, and will give
him every support.
Regards,
ATTACHMENT 2
+------------------+
|ANNOUNCEMENTS - UK|
+------------------+
E-Mail of B.WEBBER
27-3-1991
TO: UKMG/EMT
Following the recent announcement of the formation of Digital
Services in the UK, I am pleased to make the following
announcements :-
Business Cluster Director for Education and Consulting Services
John Coffey
Business Cluster Director for Product Services
Mike Swalwell
Business Cluster Director for Support Services
Mike Swalwell
(Acting)
Business Cluster Director for Systems Integration and Project
Services
Peter Reindorp
John, Mike and Peter will report to myself and together we will
understand the impact of the formation of Digital Services on the
UK. We will then manage any resulting changes in a planned and
well managed way.
In the meantime, we will retain our current responsibilities and
continue to focus on meeting the FY91 goals that are so critical
to all of us. Until further notice, therefore, the Customer
Services organisation will continue to report to Mike Swalwell,
and the EIS organisation will continue to report to John Coffey.
We therefore ask for your support to help us through what will be
a very hectic period.
Please join me in thanking John, Mike and Peter for their
outstanding contribution to Digital this far, and to wish them
continuing success in their new roles.
Regards
BW/njc
ATTACHMENT 3
+------------------------------+
|ANNOUNCEMENT - HERMANN SAENGER|
+------------------------------+
E-Mail of S.GIACOLETTO, J.RIEDER and B.VOGEL
4-4-1991 - V2
TO: GY RMT, GY WORKS COUNCIL, CH CMT, AU CMT, EMT
With Digital's recent announcement to create the Digital Services
Organisation which brings together Customer Services (CS) and
Enterprise Integration Services (EIS) we are pleased to announce
the appointment of
HERMANN S A E N G E R
as Director for Digital Services for the DACH Country Group and
Support Services Business Cluster, Europe. Hermann will report to
Joerg Rieder, VP Country Group DACH and to Sergio Giacoletto, VP
Digital Services Europe.
Digital Services DACH will be organised in 4 Business Clusters:
- SYSTEMS INTEGRATION AND PROJECTS
- PRODUCT SERVICES
- SUPPORT SERVICES
- EDUCATION AND CONSULTING.
In his new role, Hermann will be responsible for building an
integrated Services Organisation in DACH which will support
Digital Services continuous leadership, growth, service quality,
productivity and elimination of charter conflicts and
redundancies.
The recently launched European CS/EIS collaboration programs will
serve as a reference base for the further process.
Hermann will be making announcements shortly regarding the DACH
Management responsibilities for the four Business Groups.
There will be separate joint sessions with the DACH Field EIS and
CS-Manage- ment Teams in order to define the necessary
organisational changes in response to the requirements given by
the Account Based Organisation and the opportunity to become more
effective in Service Delivery.
Joerg Rieder Sergio Giacoletto Burkhard Vogel
VP Country Group VP Digital Services HR&O DACH
DACH Europe
ATTACHMENT 4
+-------------------------------+
|ANNOUNCEMENTS - DIGITAL FRANCE |
+-------------------------------+
E-Mail of B.D'AVANZO, M.FERREBOEUF and S.GIACOLETTO
27-3-1991
TO: CS/EIS/MKTG STAFFS, EMT, EUR CS CM, EUR EIS CM, EUR MKTG CM,
EUR SLS CM
With DIGITAL's recent announcement to create the Digital Services
Organization, we are pleased to inform you of the following
appointments, effective July 1, 1991 :
JEAN-CLAUDE FABRE
as
SALES and MARKETING DIRECTOR, France
replacing Jamin Karoutchi.
JAMIN KAROUTCHI
as
EUROPEAN SERVICES MARKETING DIRECTOR
reporting to Bruno d'Avanzo and Sergio Giacoletto.
ETIENNE MICHELON
as
DIGITAL SERVICES DIRECTOR, France
integrating CS and EIS in one single organization.
Jean-Claude started with Digital in 1985 as Regional Mgr and then
Sales Mgr; in 1989 he became Customer Services Mgr. In the past 2
years Jean-Claude has grown the CS organization to an outstanding
level of performance and this year, 1991, his group should reach
their objectives both in terms of revenue and margin.
Jamin will more specifically focus on :
- developing the strategies and the new Services for the Business
Units
- ensuring synergy between the Services Business Units and the
Marketing function
- supporting the countries in developing their own Services
objectives and expertise locally
- collecting the customer's needs through our entrepreneurs
+------------------------------+
|ANNOUNCEMENTS - DIGITAL FRANCE| (contd)
+------------------------------+
Jamin started with Digital in 1975 as a Sales man. He then became
a Sales Unit Mgr, Sales Group Mgr, Small Systems Marketing Mgr
Europe, Sales District Mgr. In 1985 he was promoted Marketing Mgr
and then Marketing & Sales Mgr France. Over the past 5 years, we
have appreciated Jamin's creativity. As a pioneer, Jamin has known
for years how to integrate strategies and Systems Business
products and services into a single marketing approach.
Etienne started with Digital in 1975 as Field Service Mgr and
became Director EIS France in 1989. Over the past 2 years,
Etienne contributed effectively to the implementation of programs,
methods and tools for EIS. The impact of his efforts are shown in
the profits and Customer Satisfaction results.
Please join us in wishing Jamin, Jean-Claude and Etienne every
success in their new challenges. Many thanks for their
dedication.
Bruno d'AVANZO Michel FERREBOEUF Sergio GIACOLETTO
|
| 134.30 | Geoff Shingles Office. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:40 | 61 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 07-May-1991 05:46pm BST
From: GEOFF SHINGLES
SHINGLES AT A1_CHEFS at SUBURB at REO
Dept: BOARD OF MANAGEMENT
Tel No: (7)830-3238
TO: See Below
Subject: ANNOUNCEMENT - MY OFFICE
To: Management Forum
cc: Pier Carlo Falotti
______________________________________________________________________
Following the recent announcement concerning John Barrett's new role
and my own activities, John and I have decided to redistribute the
responsibilities involved in running our offices to make more
effective use of the time and skills available.
PAULA EDWARDS
will continue as secretary to John Barrett and will also take on some
additional responsibilities which will be announced in the near
future.
SUSAN ROBBIE
will assume overall responsibility for running my office. She will
focus on issues relating to internal and external communications and
PR, and Government and customer liaison. Sue has worked with the
Board of Management for the past three years. Her proven capability
in dealing with senior clients and Government contacts, together with
the experience she has gained in her previous staff work for me, make
this a logical enhancement of her role.
JANE SIMMONS
will be my secretary, with full responsibility for my diary and
correspondence. Over the last nine months Jane has proved to be very
accurate, thorough and competent and I am confident that she will
handle the regular office routine with efficiency and very good
humour.
I would particularly like to thank Paula, and also Jane and Sue for
their efforts in getting us to the point where we can rationalise and
re-define the work, and in fact, spread an increasing workload across
the same three people. This is particularly important at the present
time.
Regards,
|
| 134.31 | Product Management Group. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:41 | 121 |
|
THIS ANNOUNCEMENT IS FROM PIER CARLO FALOTTI
acting MARKETING & SALES - EUROPE
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DISTR. TO : EUR MGMT TEAM EUR CM
EUR MKTG CM EUR MKTG STAFF/SELL OPS
CC : CORP OPERATIONS COMMITTEE to be distributed by the
EXECUTIVE COMMITTEE office of P.C. Falotti
__________________________________________________________________
The competitive environment in our industry clearly requires that we
emphasize the focus on every dimension of our business. In partic-
ular, I believe that we need to regain a leadership position in our
products not only related to the marketing of products, but also to
reinforce the determination, pride, competence and enthusiasm of the
people who are responsible to drive our product business activities
in the market.
Therefore, I have decided to substantially change the responsibility
of our "Product Management Group" both at European and at Country
level. Specifically the Product Managers will be responsible for:
- Bringing profitability back to our product business.
- Establish models for each major product business and drive for
"best-in-class".
- Position and price the product competitively in the market.
- Increase the market share of each product by initiating
programs, channel strategy, new methodologies, etc., necessary
to achieve market share goals.
- Ensure we meet our CERTS and NOR goals.
- Forecast the volume per quarter and yearly to Manufacturing, in
a range of +/- 10% versus actual.
- Be the most competent person on that specific product, whom we
can use internally and externally to represent the company;
and, lastly, Product Managers will be measured on the P&L of their
products as a sum of the profit that the "Entrepreneurs" achieved
for those specific products, as per our One Integrated Plan.
The required expertise in this new environment demands that we
optimize some of the resources which are now dispersed in several
Geographies and groups. We will, therefore, re-group all products
and related activities under the management of
Barry NAY
Director, PRODUCT MARKETING - EUROPE
With Barry we have also decided to organize this group in the
following way:
- a VAX/VMS Software & Systems Group (VSS)
- an ULTRIX Software & Systems Group (USS), based in the
UNIX COMPETENCE CENTRE established 12 months ago in Paris.
- a CLIENT/SERVER GROUP to drive a coherent strategy of Digital's
Client/Server approach and all the related programs necessary to
regain the leadership in this space, like Desktop, the ACE
initiative, Open Systems, NAS, etc.
- a SOFTWARE PRODUCT GROUP (SPG) to restore the appropriate level
of activity and drive in this area of business which we have
neglected.
- a NETWORK & COMMUNICATION PRODUCT GROUP.
- a CROSS-INDUSTRY SOFTWARE COMPETENCE CENTER that will be
announced shortly and which will include all the horizontal
software products like All-in-1, Cohesion, TP/DB, EPS,
Polycenter, etc.
- EUROPEAN APPLICATION PROGRAM MANAGEMENT
- a PERIPHERALS GROUP
- an OPERATIONS GROUP which will provide the administrative
services to this whole organization.
The people in charge of these groups will be announced by Barry Nay
in the near future.
This new European organization will allow us to have a clear focus
on Products and be directly aligned with Corporate activities; it
will also facilitate the dialogue between Engineering and Europe.
Barry will work very closely with Bill Johnson in his new role as
Corporate Product Marketing Manager.
Barry will work to optimize the resources between Countries and Area
to avoid duplication and achieve complementary activities. The
purpose will be to ensure strong Country teams exist with the same
product business goals as Area. However, the Countries do not need
to mirror the Area organization whose charter is to present programs
and product introduction packages and all related Marketing activ-
ities to the Countries. Thus, programs and product introductions
will not need any major additional work to be implemented in each
Country.
A whole new process of communication will be set up that optimizes
both a quality and timely information flow.
I am sure that the enthusiasm and dynamism of Barry will bring to
this key organization the vitality and excitement that we need to
get us back where we belong.
Good luck, Barry!
Pier Carlo Falotti/mjh
|
| 134.32 | Appointments | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:42 | 52 |
|
THIS ANNOUNCEMENT IS FROM HERMAN OGGEL, PETER REINDORP,
PER-OLOF LOOF AND MARTIN MALINA
As a result of Peter Reindorp's appointment to Director of Systems
Integration and Application Project Services Business Cluster for the
UK, it is necessary to realign his EIC management role. The Integrated
Service Teams (IST's) must increase the focus on their primary role to
develop and deliver unique applications in support of the strategic
direction set by the European DCC's and Digital Services Business Units.
Also, it is important to target an end point model for the Solent site
which optimises the infrastructure and Support Services to the Country and
Area Digital Services groups which will be located there.
With these factors in mind we are pleased to announce the folowing
appointments:-
Steve Emery as EIC Manager for Service Industry Applications reporting
to Herman Oggel and Per-Olof Loof. Dave Sillett, Simon Keen, Andy
Tomlinson and Mike Hoare will report to Steve. Steve will be
relocating his office to Solent during Q4. This new role is in addition to
current responsibilities for the EIS resources in the Services
Industries DCC.
John Fairhurst as EIC Manager for Public Sector Applications, Peripherals
and Country Support reporting to Herman Oggel and Martin Malina (for the
Public Sector IST). Alan Bussey, Malcolm Barber, Bob Mullen and Sean Shaw
will report to John.
Peter Reindorp has Site Management responsibility for both Steve and
John.
John Fairhurst will also be responsible for the Support Processes and
Services to both EIC's, for which he will report to Peter Reindorp.
Ian Royall (Support Services), Tony Simpson (Technical Excellence) and
Robin Martin (Programs and Strategy) will report to John. Further
rationalisation is planned in order to achieve an optimised and minimum
cost end point model for supporting all Digital Services activity based
at Solent.
Peter Matthews (Finance and Control), Georgina Corbett (HRO) and Lawson
Devery (Quality and Customer Satisfaction) will continue to report
direct to Peter Reindorp.
Host management support for Keith Todd (CSSE), Steve Hill (IM) and Mike
Humphrey (Program Management) will be provided by John Fairhurst and for
John Dobson (Facilities) by Peter Reindorp.
|
| 134.33 | Leatherhead Changes. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:42 | 55 |
|
THIS MAIL IS FROM COLIN GREGORY AND TREVOR PRICE
Following on from the recent restructure announcements within Customer
Services, we have now made some changes in the way we will operate within
the Leatherhead office in terms of people responsibilities.
NITA LONG will be moving to the Viables office in Basingstoke to take up
the role of Secretary to the Software (South) Service Centre Manager, Pete
Donovan. This appointment will be effective from Monday, 10th June 1991.
However, Nita will spend two days each week until the end of fiscal at
Leatherhead in order to complete the role of SOM Secretary for the Site
Service Operation, which will now close down in terms of the new structure.
Nita has been the SOM Secretary at Leatherhead for the last three years and
prior to that was with Software for two years and Field Service in Epsom
for over five years.
This leaves the role of Leatherhead SCM Secretary open, and we are pleased
to announce that DIANE DENLEY has accepted this position. In her new role
Diane will report direct to Colin Gregory, the Service Centre Manager, and
she will take up this appointment with effect from 1st June 1991. Diane
has been with the Company since 1986, working within the Field Service
environment as a Secretary. During this period she has worked in numerous
secretarial roles supporting Unit Managers, and over the last year has
gained invaluable skills working at a Regional level in both the DCSS and
SPS businesses. It is this experience which has assisted her in being
appointed to her new position, in which she will take over all the relevant
responsibilities of the original SOM secretarial role.
BRIAN JOHNSON, in his role of Regional SPS Manager, will also be moving to
Viables. This office relocation for Brian does not affect his people as
they will continue to be based at their respective offices throughout the
Region and report into Brian. The move is purely as a result of the new
Service Centre structure, i.e. Software will all be run from Viables.
Brian will move across to Basingstoke with effect from 1st June 1991 and
report direct to Pete Donovan.
We would like to take this opportunity to thank both Nita and Brian for
their valued contribution to Customer Services at Leatherhead, and to wish
them further success in the future.
We would also like to congratulate Diane on her appointment and wish her
success in this new and challenging role.
Regards
|
| 134.34 | Corporate PR & COMMS SERVICES. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Thu May 30 1991 16:44 | 53 |
| From: IAN RYDER
RYDERI AT A1_CHEFS at SUBURB at REO
Dept: MARKETING COMMUNICATIONS
Tel No: (7)899 5665
TO: See Below
Subject: CORP PR & COMMS SERVICES
Ladies & Gents,
In line with the promise to put my management team in place a.s.a.p.,
and to let you know immediately when there was something to say, I am
pleased to say that Mary McAuley will be responsible for running the
Corporate PR group. This should not come as a surprise given that Mary
successfully runs this unit at the moment, and the creation on an
Internal Comms group reporting to me will allow Mary to expand our
Public Affairs programme which is currently very basic.
In addition, I'd like to announce that Mike Newland has agreed to take
the job of Communications Services Manager reporting to me. Mike has
had a long and successful career in Digital, all of which has been in
the area of service, and part of which includes a period as manger of
"Services" Marcom group prior to its amalgamation in Aug '89.
One of our design criteria was that each work group should be managed by
someone who is 'expert' in at least one of the areas of responsibility,
and these appointments are true to that principle.
Last, but not least, Mike's appointment will allow Terry Clarke, who has
been our acknowledged expert in exhibitions and events, to widen the
scope of this role and extend himself to accept more of the European
opportunities he has been involved with. In building this wider role
and profile as the company consultant for exhibitions and events, Terry
will report to Mike, and I'd like to take this opportunity to say a big
'thanks' to Terry for all the good work he's done in pulling together
some of the operational pieces of our group during the last year.
Finally, there will be further announcements in due course, but the
Industry/Account Comms Manager jobs should be OJP'ed this week, and the
remaining jobs are being scoped at the moment. Just as soon as there is
anything further to tell you, I will, but in the meantime please give
these folks all the help and support they need to take us to the next
phase of developing our implementation plan. Thanks,
Best regards,
Ian
|
| 134.35 | Export Licensing Update. | KERNEL::ADAMS | Venusian turned Aquanaut,-833 3790 | Fri May 31 1991 10:17 | 79 |
|
I N T E R O F F I C E M E M O R A N D U M
Date: 29-May-1991 16:30pm BST
From: PATRICK ABRAHAMS
ABRAHAMS
Dept: Software Service Group
Tel No: (7833) 3108
TO: ALL CSC Employees
Subject: Export Compliance in the CSC
With immediate effect, responsibilities for Export Compliance
in the CSC pass to a newly formed Local Licensing team:
Simon Lobar(3568) Chairman & CSC Export Compliance Manager
Mike Smith (3950)
Chris Hall (3129)
Responsibilities for Export Compliance training pass to Mike Smith.
In future please contact Margi Bostock(7833-3951 @UVO) to book
training, or to enquire about available training.
Trainers - All material for the courses will be available from
Margi, and you should return all completed attendance sheets to Margi
for processing.
For your information, I attach the schedule of training
currently in place.
CSC Export Compliance Training (Level 2/refresher)
Location: Pioneer Conference Room
Time : 09:30 - 11:00
DATE(1991) Trainer:
4 JUNE PETE STEVENSON
11 JUNE RAY GIBBIN
18 JUNE MIKE GOGGINS
25 JUNE SIMON LOBAR
2 JULY SUE STEVENS
9 JULY PHILIP JOHNSON
16 JULY JON MORRIS
23 JULY TBA
30 JULY FRANK BRIGGS
6 AUGUST BRUCE MILLAR
13 AUGST CHRIS HALL
20 AUGUST MICK MCGEE
27 AUGUST GARY MARSH
3 SEPTEMBER PETE DONOVAN
10 SEPTEMBER GERRARD KELLY
17 SEPTEMBER PETER STEVENSON
24 SEPTEMBER RAY GIBBIN
1 OCTOBER MIKE GOGGINS
8 OCTOBER SIMON LOBAR
15 OCTOBER PHILIP JOHNSON
22 OCTOBER JON MORRIS
29 OCTOBER TBA
5 NOVEMBER FRANK BRIGGS
12 NOVEMBER BRUCE MILLAR
19 NOVEMBER CHRIS HALL
26 NOVEMBER MICK MCGEE
3 DECEMBER GARY MARSH
10 DECEMBER PETER DONOVAN
17 DECEMBER GERRARD KELLY
|
| 134.36 | | KERNEL::MOUNTFORD | | Thu Jul 11 1991 12:26 | 305 |
|
I N T E R O F F I C E M E M O R A N D U M
Date: 10-Jul-1991 12:18pm BST
From: Frank Briggs
BRIGGS
Dept: Office systems
Tel No: 7833-3302
TO: See Below
Subject: I: Announcement
Chaps
If I'd seen this yesterday I would have been able to ask
Brian one or two tricky questions.....
Frank
Distribution:
TO:
_KERNEL::ADAMS _KERNEL::ANTHONY _KERNEL::BARTLEY _KERNEL::BLAND
Frank Briggs _KERNEL::BROOKER _KERNEL::EDMUNDS _KERNEL::GARNETT
_KERNEL::HOBLIN _KERNEL::JAMES _KERNEL::MOUNTFORD _KERNEL::MUIR
_KERNEL::ODONNELLR _KERNEL::PETTET _KERNEL::ROBB _KERNEL::ROWELLS
_KERNEL::SCOTT _KERNEL::TRAVELL _KERNEL::WIBREW _KERNEL::WRIGHTON
I N T E R O F F I C E M E M O R A N D U M
Date: 10-Jul-1991 11:05am BST
From: Jeff Yates
YATESJ
Dept: Customer Services
Tel No: 833
TO: See Below
Subject: FYI
Distribution:
TO:
GARRY MARSH @UVO Simon Lobar @UVO Bruce Millar Frank Briggs
Mick Magee Sue Stevens @UVO Peter Stevenson @UV
I N T E R O F F I C E M E M O R A N D U M
Date: 09-Jul-1991 02:51pm BST
From: DENIS O'KELLY @UBO
OKELLY AT A1_UBOHUB @LARVAE @UBO
Dept:
Tel No: 0256 486076
TO: See Below
Subject: A: UK BSS ANNOUNCEMENT
BUSINESS SUPPORT SERVICES (BSS)
ORGANISATIONAL ANNOUNCEMENT.
In-line with the recent Digital Services announcements, herewith please
find the organisational structure aligning the BSS cluster with the
Digital Services architecture.
Attached you will find an organigram, that lays out the new BSS
organisation on one page.
We are looking forward to providing service products and service quality
that will make Digital the Best In Class IT services company.
As we go through the implementation of this new organisational structure,
Alan Fisher will act as our consultant until he starts in his new
assignment in August, which will be announced separately.
Please join me in wishing every success to those mentioned in this
announcement.
Best regards,
Denis
BUSINESS UNITS/SEGMENTS.
The BSS cluster will be made up of four Business Units/Segments.
- OPERATIONS SUPPORT SERVICES (OSS), this position is currently open, it
includes:
- Facilities Management Services (FMS)
- Business Protection Services (BPS)
- System Management Services (SMS)
- Logistic Support Services (LSS)
- DIGITAL NETWORK SERVICES (DNS), managed by Mary Clarke.
- DECSite SERVICES, managed by Trevor Pinder.
- INFORMATION SERVICES (IS), this position is currently open, it
encompasses all the Digital IS activities.
SERVICE CENTRES.
We will initially establish ten BSS service centres.
- SMS & LSS SERVICE CENTRE will be managed by Martin Smith.
- DNS, FMS, BPS & OPERATIONS CONSULTING SERVICE CENTRE, this position is
currently open.
- DECSite NORTH SERVICE CENTRE, as previously announced will be managed
by Dave Pearson.
- DECSite SOUTH SERVICE CENTRE, as previously announced will be managed
by Bob Treasure-Jones.
- APPLICATIONS SERVICE CENTRE (User Support Group), will be managed by
Ken Ward.
- UK HEAD QUARTERS SERVICE CENTRE (User Support Group), will be managed
by Bob Solman.
- SERVICE, PUBLIC & TELECOMMS INDUSTRIES IS SERVICE CENTRE (User Support
Group), this position is currently open.
- MANUFACTURING AND UTILITIES INDUSTRIES IS SERVICE CENTRE (User Support
Group), will be managed by Gerry O'Keeffe.
- IS INFRASTRUCTURE SERVICE CENTRE, providing our IS backbone, will be
managed by Robin Richardson.
- IS ITCG (IT Core Technology Group) SERVICE CENTRE, ensuring our IS
systems are optimally tuned and providing technological direction, this
position is currently open.
SERVICE COACH RELATIONSHIPS.
Please see the attach organigram for the Service Coach relationships for
each Service Centre.
BID SUPPORT.
Whilst bid management is the responsibility of the account teams, it is
particularly important that the BSS businesses provide expert Bid
Support. Although the Bid Support Teams will be managed by BSS they will
provide Bid Support for other Business Clusters/Units.
Initially we will establish two Bid Support Teams:
- MANUFACTURING & UTILITIES INDUSTRIES BID SUPPORT TEAM, this position is
currently open.
- SERVICE, PUBLIC & TELECOMMS INDUSTRIES BID SUPPORT TEAM, managed by
Trevor Pinder.
BSS BUSINESS DEVELOPMENT.
All service products will belong to an identified Business Unit, however
the program management of service product development from concept to
implementation will be the responsibility of the Business Development
group.
This group will be managed by Dennis Thomas.
BSS SERVICE PRODUCT MANAGEMENT.
BSS service delivery processes, tools, methodologies and life cycle
management for service products and product services will be managed by
this group.
This position is currently open.
BUSINESS SUPPORT SERVICES (BSS) U.K. COUNTRY GROUP.
+--------------------+
|BSS Business Cluster|
| Denis O'Kelly |
+---------+----------+
FINANCE Steve Leadbetter --+-- SECRETARY OPEN
+---------+------------------+--------+------+-------------------+
| +------+--------+ +-------+------+ +------+-------+ +---------+--------+
| |OPERATIONS | |DIGITAL | |DECSite | |INFORMATION |
| |SUPPORT | |NETWORK | |Business | |SERVICES |
| |SERVICES (OSS) | |SERVICES (DNS)| |Segment | |Business Segement |
| |Business Unit | |Business Unit | | | | |
| | | | | | | | |
| |OPEN | |Mary Clarke | |Trevor Pinder | |OPEN |
| |FMS/BPS/SMS/LSS| |DNS | |DECSite | | |
| +-+----------+--+ +--+-----------+ +------+-------+ +---------+--------+
| | +-------+ +---------+--------+ +----+-------+
| +--+----+ +---+---+ +---+---+ +---+---+ +--------------+|+---+---+---+---+
| |SERVICE| |SERVICE| |SERVICE| |SERVICE| |SERVICE CENTRE++|SERVICE|SERVICE|
| |CENTRE | |CENTRE | |CENTRE | |CENTRE | |Ken Ward |||CENTRE |CENTRE |
| | | | | | | | |+--+* TP APPLIC. ||| | |
| |Martin | |OPEN | |Bob | |Dave || +--------------+||Robin |OPEN |
| |Smith | | | |Treasur| |Pearson|| |SERVICE CENTRE++|Richard| |
| | | | | |-Jones | | || |OPEN |||-son | |
| | | | | | | | |+--+* HQ UISG ||| | |
| |SMS | |DNS | |DECSite| |DECSite|| +--------------+||INFRA- |ITCG |
| |LSS | |FMS | | South | | North || |SERVICE CENTRE++|STRUC- | |
| | | |BPS | | | | || |Bob Solman |||TURE | |
| | | |OPS.CON| | | | ||+-+* SERVICE IND.||| | |
| | | | | | | | ||| +--------------+|| | |
| | | | | | | | ||| |SERVICE CENTRE++| | |
| | | | | | | | ||| |Gerry O'Keeffe| | | |
| | | | | | | | |||++* MNFG. & UTIL| | | |
| | | | | | | | ||||+--------------+ | | |
| +---+---+ +---+---+ +---+---+ +----+--+||+-------------+ +---+---+---+---+
| COACH COACH COACH COACH |+----+ COACH COACH COACH
| Terry Terry Terry Dick | COACH Dick Peter Peter
| Burt Burt Burt Strachan| Surinder Strachan Bembridge
| | Khurana
|+---- COACH Dick Strachan +----------- COACH Peter Bembridge
||+--------------------------------------------------------------------------+
|++BID SUPPORT TEAM - MANUFACTURING & UTILITIES INDUSTRIES |
| |OPEN |
+-+--------------------------------------------------------------------------+
| |BID SUPPORT TEAM - SERVICES, PUBLIC & TELECOMMS INDUSTRIES |
|++Trevor Pinder |
||+--------------------------------------------------------------------------+
|+---- COACH Terry Burt
| +--------------------------------------------------------------------------+
+-+BSS BUSINESS DEVELOPMENT |
| |Dennis Thomas |
| +--------------------------------------------------------------------------+
| +--------------------------------------------------------------------------+
+-+BSS SERVICE PRODUCT MANAGEMENT |
|OPEN |
+--------------------------------------------------------------------------+
Distribution:
TO:
Tony James @rdl Bob Taylor @bst Ricky Hudson @reo Per Olof Loof @ime
Dave Lawrence @ayo David Bell @reo Derek Machugh @dbo Alastair Wright @re
bob Webber @reo Geoff Turton @olo Colin Payne @hhl Peter Morse @rdl
John Boyd @rdl Paul Biddle @reo John Barrett @reo David Barlow @geo
Geoff Shingles @reo Herman Saenger @muh Sergio Giacoletto @ Mike McCaig @rka
Denis O'Kelly @ubo Jackie Down @rdl garry curran @bst jim abbotts @bst
steve wilson @hhl surinder khurana @h terry burt @wlo Dick Strachan @olo
Ken lanham @olo Mike duffy @ubo Corna Hirst @reo Peter Reindorp @sbp
John Coffey @reo Mike Swalwell @reo Dave Pearson @olo Bob Treasure-Jone @
Dave Grieve @olo Pete Donovan @uvo Dave spencer @olo Jeff Yates @uvo
Julia Zorab @bso Trevor Price @eso Gerry Cole @ubo Colin Gregory @eso
Peter Witton @hhl dave Nicholson @hhl Paul Hawkings @wlo Steve Goodwin @eoo
Mike Evans @bio Charlie Young @bio Nicholas Griffin @o Jim Hamilton @lzo
Mike Trees @rkg Bill forrest @edo Steve Thornley @mco Charles whitehead @
Barbara Huckle @new Roy Steadman @bst David Soanes @mco Graham Wightman @bi
Ray Renowden @sbp Marie Dugdale @reo Len Elkington @bst Chris Deal @hhl
Bill Halford @wlo Jim OHagan @edo Norman Ward @ush Mike Cook @wlo
Susan Moloney @reo Dave Hoard @ldo Sue Devlin @mco Pete Tidey @rka
Dave Pearson @olo Bob Treasure-Jones dave spencer @olo jeff yates @uvo
Julia Zorab @bso Trevor price @eso Gerry cole @uvo Colin Gregory @eso
Pete Witton @wlo Dave Nicholson @wlo Paul Hawkings @wlo steve goodwin @eoo
MIke evans @bio Charlie Young @not Nicholos Griffin @o Jim Hamilton @lzo
Mike trees @rkg Bill Forrest @edo Steve Thornley @new Charles Whitehead @
Barbara Huckle @new Roy Steadman @sbp David Soanes @sbp Graham Wightman @sb
Ray Roenowden @sbp Marie Dugdale @hhl Len Elkinghton @hhl Chris Deal @hhl
bill halford @wlo Jim O'Hagon @edo Norman Ward @ush Mike Cook @ush
Susan Moloney @rda Dave Hoare @rka Sue Devlin @rda Pete Tidey @rka
Ken Lamham @olo Peter Herke @rdl Malcolm Garstang @r Paul goodwin @rdl
Martin Brophy @rdl John Rea @rdl Benny Placido @rdl Keith Huton @rdl
Grahame Shaw @rdl Duncan Campbell @rd George Kosmala @rdl Gordon Husbands @rd
Frances Mercer @rdl Mike Barradell-Smit Frank Lawrence @wlo Cath McCaul @wlo
Robin Rhodes @wlo Howard Bridgeman @w Peter NMacNaughtan Mike Darby @wlo
Mark Selby @wlo Keith Hobson @wlo Richard May @hhl Jack Sechler @hhl
Graham Norton-Stand Paul Gillot @rka Paul Kent @olo Richard Pryor-Jones
John Allen @Olo Alan Simmons @edo David Hulme @lzo Bob Tait @olo
Neil Warden @olo Peter Darby @not Barry Turner @olo Chris Tye @lzo
Ian McKenzie @wlo Ian Hodgson @olo Clive Sclater @olo Geoff Turton @olo
Nina budd @ush James king @ush John George @reo Janette Hewitt @rdl
Malcolm @rdl Derek Walker @ush Gus Higgins @rdl Phil Ellis @bso
Colin Howarth @ubo John Gray @eso David Toso @rdl Keith Evans @ush
Kevin Vaughan-Smith Brian King @ush Tim Barber @ush David Goldberg @ush
Geoff Botting @ush Phil Collins @hhl Steve Mann @hhl Colin Akhurst @hhl
John A Jones @rdl Martin Brophy @hhl Barbara Coope @hhl Mike Conrad @hhl
Keith Robertson @hh Ken Claridge @hhl Stewart Parsons @hh Mark Taylor @hhl
Martin Moyes @hhl Paul Nichols @hhl Jim Moore @hhl John Whellams @hhl
Peter Miller @hhl Jamie Graham @hhl Geoff Beacroft @rdl BOB WEBBER @RES
|
| 134.37 | Jim Abbots | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Wed Jan 08 1992 15:57 | 48 |
|
*******************************************************
THIS ANNOUNCEMENT IS FROM JUERGEN WEGWART & BOB WEBBER
*******************************************************
Digital's Services are extending the multi-vendor services and will
actively pursue the maintenance of hardware and software products
produced and sold by other vendors. This positions us as a TPM in the IT
services industry.
This is a natural extension of our multi-vendor services strategy and
will use the services organisation of Digital-Kienzle and Philips as a
base to create a new services group.
We are pleased to announce the appointment of
JIM ABBOTTS
to the position of Services Capability Manager for the newly founded
Multivendor Desktop Service organisation and be a member of the European
Management Board for this organisation.
In this role Jim will be reponsible for ensuring that the Multivendor
service organisation has the engineering competence, logistics support
and businesss processes to enable it to become a major player in the
support of Open Services throughout Europe. Jim therefore will coordinate
all Headquarter activities in the area of Services support, Services
Engineering, Services Product Migration, IS/Operational support and
logistics and link into the respective Digital Services organisations.
In this role Jim will report to Juergen Wegwart and be host managed by
Bob Webber.
Jim has been with Digital for 18 years and has successfully performed a
variety of service roles, including Service Engineering, Customer
Service Management, EIS Management and was until recently Service
Director for the South UK.
These roles and the experience gained has made Jim uniquely qualified for
this next challenge, and we would ask you all to join us in wishing him
continued success in his new role.
Regards,
|
| 134.38 | Colin Howarth | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Tue Jan 21 1992 03:16 | 30 |
|
THIS ANNOUNCEMENT IS FROM COLIN PAYNE AND BOB WEBBER
We are pleased to announce the appointment of COLIN HOWARTH
to the position of SERVICES DIRECTOR for the SOUTH UK.
In this role, Colin will be supporting and responsible for,
the success of the Product Services, Technology Consulting
and Educational Services Service Centres in the South UK
geography.
He will also be working with Dave Toso and Mark Taylor to
ensure that the service needs of their account groups are
met, and that we maximise our business potential.
Colin has been with the Company 16 years, the last three of
which have been in the position of AGM for Thames Valley and
Solent. Before this, Colin has a long and successful track
record in service management which together with his sales
experience, makes him ideally suited for his new role.
Please join us in thanking Colin for his contribution to
Digital so far, and wishing him every success for the future.
Regards
/njc
|
| 134.39 | END OF LIFE PRODUCTS | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Tue Jan 21 1992 03:18 | 93 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 16-Jan-1992 09:54am GMT
From: Toze, Antonio Pena
PENAT AT A1_KERNEL @THESUN @UVO
Dept: Product & Technology
Tel No: 7833-3942
Subject: RKxx and TE/TUxx EOL candidates - ***COMPANY CONFIDENTIAL***
***** COMPANY CONFIDENTIAL ******
Area has recently conducted a survey on some potential End-of-Life
candidates, RK05/06/07 and TE10/TE10W, TU10/TU10W. The UK was among the
13 countries involved in this exercise.
These are the preliminary results and proposals.
Please DO NOT share this information with customers. Any EOL/Migration
message will be communicated by myself in due course. This is to make you
aware of the Corporation intentions to EOL/Migrate the above products.
Regards,
Toze
I N T E R O F F I C E M E M O R A N D U M
Date: 10-Jan-1992 02:29pm GMT
From: TOMMI TIRRONEN @VBO
TIRRONEN.TOMMI AT ETCA1 at VALMTS at VBO
Dept: Product Migration Manager - Eur
Tel No: 828-6093
TO: See Below
Subject: I: RKxx and Tx10 Questionnaire results
Here comes the results of the RKxx and Tx10 EOSL questionnaire. The
results will be used to determine the feasibility of a pro-active EOSL
for the RK05/06/07 and TU/TE10.
HIGHLIGHTS
o RK05 is considered as EOSL candidate by 12 answering countries.
o RK06/07 is EOSL candidate in 11 countries.
o Tx10 is priority EOSL all in the 6 countries which still have them.
o Other proposed EOSL candidates were: RP06/07, RM03/05 and TU77.
o Customers expects us to service the products 3-7 more years. Even a
case of recent long-term commitment was indicated.
o Majority of the countries will not have skilled engineers 2-3 years
from now. Few smaller countries already now have problems with
response time and occasionally very long system downtimes.
o The products are very time-consuming to service. Swap units are
frequently used.
o Spares are not a problem today.
o Profitability is generally speaking good today.
o The customer in general wouldn't be surprised if we'd declare EOSL
with a 3 year notice. Few customers would need special arrangements.
o No direct replacement products are available.
o System migration is typically the only solution for the Customer.
o Customers with frozen applications in process control environments
would be the last to migrate. Holland made a very good
proposal: We should sell these customers few swap options
(refurbished trade-in material) and support them on best effort with
swap unit repair off-site.
o We should start looking at EOSL of systems in stead of options.
PROPOSAL
My proposal based on these inputs would be:
o Start a European EOSL process for RK05 and TU10/TE10.
o Declare EOSL for the products in 3 years from now. Main reason for
EOSL being lack of skills.
o Countries with SD skills problems in less than 3 years would need
to run their own process for the RK06/07.
o Evaluate the findings from RK05 and Tx10 EOSL and process RK06/07 a
year from now.
o We should start looking at few of the low-volume PDP systems as
11/05, 11/10 etc. to see which of them we could EOSL at same time.
Regards,
Tommi Tirronen
|
| 134.40 | Export License Fine | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Tue Jan 21 1992 03:27 | 41 |
| I N T E R O F F I C E M E M O R A N D U M
Date: 07-Jan-1992 03:32pm GMT
From: JOHN BOYD @REO F1
BOYD AT A1_CHEFS at SUBURB at REO
Dept: LAW UK
Tel No: (7)830 3748
Subject: Export Settlement
You will be aware that the Corporation has agreed to pay a
fine of $2.4m to the US Department of Commerce for a serious
export infringement committed in the US.
This is the highest fine ever. It was we who held the
previous record. Another infringement could result in a
bigger fine and, worse, the possible loss of a distribution
licence. The effect of that on our business could be very
serious indeed.
This means that we must be as vigilant as ever. The ending
of the cold war is producing changes and relaxations in some
export controls, mainly in favour of a few countries in
Eastern Europe. Some controls stay as solid as ever.
Several countries remain embargoed. Unfortunately this means
that export controls are now more complicated and difficult
to administer.
We should maintain our vigilance and not reduce our resource.
Regards
John
/pd
|
| 134.41 | Q2 Results | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Fri Jan 24 1992 04:19 | 337 |
|
I N T E R O F F I C E M E M O R A N D U M
Date: 20-Jan-1992 11:01am GMT
From: GEOFF SHINGLES
Dept: BOARD OF MANAGEMENT
Tel No: (7)830-3238
Subject: Comments on the Q2 results
Some of you will have seen articles in the Financial Times and the
Wall Street Journal reporting Digital's financial results for the end
of the second quarter. Since the press always paints a more dramatic
picture than necessary and places its emphasis on the situation in the
United States, I wanted to put their comments into context for you and
give you a more European view.
Digital's second quarter results reflect a downturn in the industry as
a whole, as well as a serious drop in profitability. On the other
hand, there are many positive events to report from the last quarter
and both external analysts and Digital's senior managers have a firm
optimistic view on the future success of the company.
Attached are comments from Pier Carlo Falotti on Digital's European
performance. I have also attached a copy of the press release on the
results in case you have not seen them in full.
Please pass on this information and discuss it with your teams so that
they understand this news in a context that is directly relevant to
them.
Regards,
Comments from Pier Carlo Falotti on Q2 performance
DIGITAL REPORTS STEADY SECOND QUARTER PERFORMANCE IN EUROPE, INCLUDING
CONTINUED REVENUE BASE GROWTH, MAJOR PRICE/PERFORMANCE BENEFITS TO
CUSTOMERS, AND SIGNIFICANT INVESTMENT IN NEW BUSINESS CHANNELS
There are enough elements both at Corporate level and in Europe to
keep a very positive view despite the difficult moment. With the
confidence that the changes and actions we are taking will continue to
place Digital in a strong position in the long term, we should all
keep up the good spirit and optimism for a continued success of the
company.
Digital reported second quarter financial and business performance in
Europe consistent with short term business expectations and its longer
term growth and development strategy which remains, to significantly
develop Digital presence, in the telecom, banking, SME, and services
sectors through alliances, partnerships and acquisitions, in addition
to the existing revenues.
In financial terms, sales (NOR) for the period increased by 23% over
the same quarter last year. There were strong performances from both
Digital-Kienzle and the company's most recent business development
acquisition, the Information Systems Division of Philips even though
the latter could only be included in two months of the quarter.
The financial performance across the board in Europe was better than
forecast and the Corporation maintained its strong cash and no
long-term debt position during the quarter.
On the costs front, the present controls will remain in place, and new
action will be taken to improve the current position. Accounts
receivables, capital expenditure, and inventories performed on target.
There were encouraging performances in business terms, during the
second quarter. Digital delivered to its customers new levels of
'value for money' and reliability in both VAX and RISC based systems,
and at the same time Digital surged into a price/performance lead in
the industry following its October announcements on Open VMS and new
VAX and RISC systems. RISC based workstations and systems business in
Europe increased by more than 40%.
All key elements of the services business grew in double figures, most
notable were the areas of network integration, operations support, and
application product services.
Digital's PC business grew in excess of 100% and the company further
consolidated its market position in the desktop sector, with a series
of publicly-acclaimed moves during November including a new package of
multivendor desktop products and services, and two new alliances with
recognized industry leaders Microsoft and Apple.
The first of these linked together MS-Windows based office products
with ALL-IN-1, and the second enabled Apple to expand its desktop
offering with services and server products from Digital, and Digital
to expand its systems integration capability with products and
expertise from Apple, a move which provides significant new benefits
to customers of both companies.
Digital's software business performed consistently well during the
quarter, underlining the company's position as one of the leading
suppliers of software products and services in Europe with annual
sales of around $1 billion dollars. Digital shook the foundation of
the industry following its announcement in October that it intended to
implement user-based licensing to enable customers to make the most of
their investment in software and only pay for what they need, as well
as introducing new NAS software packages.
The company continued its determined approach to developing its
business in key market sectors and geographic regions in Europe during
the quarter. It completed its acquisition of the Information Systems
Division of Philips, which catapulted Digital into a leadership
position in the banking market and provided the launching pad for a
major thrust into the 17 billion dollars SME market through its
Digital Equipment Enterprise companies, also announced during
November.
At the same time, Digital expanded its operations in Central and
Eastern Europe with the creation of subsidiaries in Poland and what
was formally the Soviet Union with teams established in Russia,
Ukraine and the Baltic States.
To further expand our relationship with the Complementary Solutions
Organization (CSO), and to move more products through our partners, we
launched a far reaching new channels strategy at the CSO-Symposium in
Vienna in October. This strategy has been extremely well received by
our partners and is another important step to increase our presence
throughout the market-places in Europe.
DIGITAL EQUIPMENT CORPORATION REPORTS
SECOND QUARTER OPERATING RESULTS
For Further Information:
Mark A. Steinkrauss
(508) 493 - 7182
Bradley D. Allen
(508) 493 - 8009
MAYNARD, MA -- JANUARY 16, 1992
Digital Equipment Corporation (NYSE:DEC), the world's leading supplier of
networked computer systems and services, today reported operating results
for its second quarter, which ended December 28, 1991.
For the quarter, the Company reported total operating revenues of
$3,479,489,000,* up 4 percent from the $3,352,417,000 of the comparable
quarter a year ago. The Company reported a net loss for the quarter of
($138,327,000),* compared with net income of $111,141,000 of the comparable
quarter a year ago. Per share results for the quarter were ($1.11) versus
$.92 last year.
For the six months ending December 28, 1991, the Company reported total
operating revenues of $6,772,574,000,* up 5 percent from the $6,445,787,000
of the comparable period a year ago. Net loss for the six months was
($109,747,000),* versus $137,318,000 net income for the comparable period a
year ago. Per share results were ($.88) versus $1.12 last year.
"We are announcing a loss from operations for this last quarter," said
Kenneth H. Olsen, President. "During the quarter we shipped approximately
the same amount of equipment as in previous quarters, and we provided our
customers with considerably more computing power. Our Systems Integration,
consulting and services business continued to grow. But in a competitive
world where most customers are cutting back on capital expenditures, we did
not see any growth in product sales and we had to adjust pricing.
"For over two years," Olsen continued, "we have been continually increasing
our efficiency. We are in the midst of programs to even further increase
our efficiency and we anticipate that they will pay off in the near
future."
Digital Equipment Corporation
Reports Second Quarter Operating Results
Page Two Of Four
Senior Vice President, Operations, John F. Smith stated, "Our balance
sheet is strong and stable. Digital has the resources and flexibility
to continue to invest in the leadership technologies, products and
services that our customers have come to expect. Although we are
disappointed by the results of this quarter, we remain confident in
our overall strategy and investments."
"We are accelerating our efforts to restore profitability both through
cost containment measures and through capitalizing on opportunities
for revenue growth by expanding markets and channels," Smith added.
"In October we introduced the world's fastest microprocessor, new
user-based software licensing and Network Application Support (NAS)
packages. In early December we announced a broad array of leadership
RISC hardware, software and support services. We are convinced that
through our efforts to expand revenue and contain costs we will
weather the effects of this worldwide economic downturn and return the
company to improved levels of profitability."
Digital Equipment Corporation, headquartered in Maynard, Massachusetts, is
the leading worldwide supplier of networked computer systems, software and
services. Digital pioneered and leads the industry in interactive,
distributed and multi-vendor computing. Digital and its partners deliver
the power to use the best integrated solutions - from desktop to data
center - in open information environments.
* Includes two months of operating results from the Information Systems
Division of Philips Electronics, acquired effective October 28, 1991 and
three months results from Digital Kienzle acquired effective January,
1991.
Digital Equipment Corporation
Reports Second Quarter Operating Results
Page Three Of Four
OPERATING RESULTS FOR THE SECOND QUARTER ENDING:
THREE MONTHS ENDED
DECEMBER 28, 1991 DECEMBER 29, 1990
PRODUCT SALES $ 1,939,387,000 $ 1,989,325,000
SERVICES & OTHER REVENUES 1,540,102,000 1,363,092,000
TOTAL OPERATING REVENUES 3,479,489,000 3,352,417,000
COST OF PRODUCT SALES 1,092,640,000 924,077,000
SERVICE EXPENSES 938,837,000 822,657,000
TOTAL COST OF SALES 2,031,477,000 1,746,734,000
RESEARCH & ENGINEERING 419,944,000 403,857,000
SELLING
GENERAL & ADMINISTRATIVE 1,175,583,000 1,066,057,000
NET INTEREST (INCOME)/EXPENSE (11,761,000) (20,049,000)
INCOME/(LOSS) BEFORE TAXES (135,754,000) 155,818,000
INCOME TAXES 2,573,000 44,677,000
NET INCOME/(LOSS) (138,327,000) 111,141,000
AVERAGE NUMBER OF SHARES
OUTSTANDING 124,257,437 121,326,058
NET INCOME/LOSS) PER SHARE ($ 1.11) $ .92
SIX MONTHS ENDED
DECEMBER 28, 1991 DECEMBER 29, 1990
PRODUCT SALES $ 3,802,236,000 $ 3,854,883,000
SERVICES & OTHER REVENUES 2,970,338,000 2,590,904,000
TOTAL OPERATING REVENUES 6,772,574,000 6,445,787,000
COST OF PRODUCT SALES 2,000,475,000 1,802,092,000
SERVICE EXPENSES 1,827,129,000 1,602,365,000
TOTAL COST OF SALES 3,827,604,000 3,404,457,000
RESEARCH & ENGINEERING 828,665,000 805,809,000
SELLING
GENERAL & ADMINISTRATIVE 2,227,228,000 2,089,633,000
NET INTEREST (INCOME)/EXPENSE (32,330,000) (44,832,000)
INCOME/(LOSS) BEFORE TAXES (78,593,000) 190,720,000
INCOME TAXES 31,154,000 53,402,000
NET INCOME/(LOSS) (109,747,000) 137,318,000
AVERAGE NUMBER OF SHARES
OUTSTANDING 124,546,908 122,550,473
NET INCOME/LOSS) PER SHARE ($ .88) $ 1.12
Digital Equipment Corporation
Reports Second Quarter Operating Results
Page Four Of Four
Q2 - FY 92
PRODUCT SALES ........................... DLRS 1,939,387,000
SERVICE AND OTHER REVENUES............... 1,540,102,000
TOTAL OPERATING REVENUES................. 3,479,489,000
COST OF PRODUCT SALES.................... 1,092,640,000
SERVICE EXPENSE.......................... 938,837,000
TOTAL COST OF SALES...................... 2,031,477,000
GROSS MARGIN 41.6%
RESEARCH & ENGINEERING................... DLRS 419,944,000
SG&A (SELLING, GENERAL & ADMINISTRATION). 1,175,583,000
OPERATING INCOME/(LOSS).................. (147,515,000)
OPERATING MARGIN (4.2%)
INTEREST INCOME.......................... DLRS (27,785,000)
INTEREST EXPENSE......................... 16,024,000
INCOME/(LOSS) BEFORE INCOME TAXES........ (135,754,000)
PRE-TAX MARGIN (3.9%)
TAXES (TOTAL FEDERAL, STATE AND FOREIGN). 2,573,000
EFFECTIVE TAX RATE 1.9%
NET INCOME/(LOSS)........................ DLRS (138,327,000)
EPS...................................... (1.11)
AVERAGE SHARES OUTSTANDING............... 124,257,437
BALANCE SHEET - Q2 FY92
CASH & CASH EQUIVALENTS.................. DLRS 1,694,012,000
ACCOUNTS RECEIVABLE (NET)................ 3,373,560,000
(RE: A.R. DAYS SALES OUTSTANDING) 87 DAYS
INVENTORIES: RAW MATERIALS.........315,941,000
WORK IN PROCESS.......589,803,000
FINISHED GOODS........887,984,000
TOTAL............. DLRS 1,793,728,000
PREPAID EXPENSES......................... 411,124,000
DEFERRED INCOME TAX CHARGES, NET......... 427,700,000
TOTAL CURRENT ASSETS..................... 7,700,124,000
NET PROPERTY, PLANT & EQUIPMENT.......... 3,675,294,000
TOTAL ASSETS............................. 11,943,795,000
SHORT TERM DEBT & CURRENT PORTION OF LTD. 82,855,000
TOTAL CURRENT LIABILITIES................ 4,404,936,000
DEFERRED TAX CREDITS NET................. 14,600,000
LONG TERM DEBT........................... 44,417,000
TOTAL LIABILITIES........................ 4,463,953,000
STOCKHOLDER'S EQUITY..................... 7,479,842,000
BOOK VALUE PER SHARE..................... 60.02
CAPITAL SPENDING (ADDITION TO PP&E)...... 155,758,000
DEPRECIATION & AMORTIZATION.............. 202,965,000
NON U.S. REVENUES........................ 2,248,335,000
or 65%
TOTAL EMPLOYEE POPULATION APPROXIMATELY.. 119,500
|
| 134.42 | DIGITAL SERVICES VISION, MISSION & GOALS | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Thu Jan 30 1992 01:30 | 124 |
|
I N T E R O F F I C E M E M O R A N D U M
Date: 29-Jan-1992 01:25pm GMT
From: Colin Howarth
Dept: Sales
Tel No: 0489 882932
TO: See Below
Subject: I - DIGITAL SERVICES VISION, MISSION & GOALS
For your information.
Regards
Colin
I've received several calls since Russ' cafeteria talk asking for the
Digital Services vision, mission, goals and objectives. Russ mentioned
in his speech that anyone in the organization could and should have
copies of these documents. Dick Scarborough is having cards published
with this information which will be made available in the future, but in
the meantime, I thought you might want to forward this memo to your
direct reports for further distribution. The requests I received came
from folks in the "trenches" who really want to know what our vision,
etc., are.
Have a good day
Andrea
DIGITAL SERVICES
VISION
We are the best Full Service provider in the industry.
o Our customers say it.
o Our employees know it and are proud to be
part of it.
o Our competitors strive to achieve our standard.
DIGITAL SERVICES
MISSION
Ensure our customer's success in the use of
information for their business by providing services
with the best expertise, people, partners and
technology available worldwide.
DIGITAL SERVICES
OBJECTIVES
o Become an organization that focuses on the customer and
always meets their expectations.
o Become the leading world class Systems Integrator.
o Demonstrate multivendor leadership in all Service
capabilities.
o Create an environment which fosters continuous
improvement of performance and learning.
o Demonstrate leadership through collaboration within Digital.
o Manage each of our businesses to consistently increase global
marketshare while achieving goals for profit and ROA.
DIGITAL SERVICES
GOALS
o Meet all business unit plans -- to include growth & profit.
Begin to measure and drive strategy for ROA and marketshare
improvements for FY92.
o Improve SI profit by 4 percentage points per year over the
next 3 years (FY92-FY94).
o Design, test, implement, and internalize an "open services"
differentiation and added-value strategy, business model, and
plan.
o Identify skills needed for today and tomorrow and develop and
implement a training and development plan.
o Continuously improve business practices, processes, and
systems to improve Digital Services effectiveness as measured
by internal and external survey. Specific achievements for
FY92 will include:
- DPS Invoicing
- Project Accounting Reporting
o Launch Digital Services TQM effort. Digital Services
Management Committee will construct the Total Quality
framework within which we operate.
o Become the best global support provider by changing our
business practices, operations, systems, thinking and
behavior.
|
| 134.43 | Appointments | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Thu Jan 30 1992 01:31 | 153 |
|
I N T E R O F F I C E M E M O R A N D U M
Date: 29-Jan-1992 01:33pm GMT
From: Colin Howarth
Dept: Sales
Tel No: 0489 882932
TO: See Below
Subject: ANNOUNCEMENTS
Please find attached 3 announcements FYI.
As we continue to evolve the Account based organization towards the
Industry dimension, we need to organize the delivery of Digital
Services along two main axis: industry and technology.
Digital Services will continue to play a key leading role, in
coordination with the Product Business, to develop and drive Technology
based Sales Support and Revenue Producing services for the Account
Groups across the Industries.
The services provided to the industries, accounts and country
service centers by the Technology organization, primarily out of the
Valbonne Technology Service center, are focused in the following areas:
- Technology transfer including the European Expertise Networks and
Technology Training.
- Technology consulting, product support, events, demonstrations and
benchmarks.
- Network integration project management and operational services.
- ALPHA overall European management.
- Services for the Telecom industry.
- Service methodologies and tools.
In recognition of the importance of the technology focus of our
work in Digital Services it gives me pleasure to appoint
LENNART HJORD
as Director, Digital Services Technology and Sales Support &
Valbonne Technology Service Center
Please, join me in wishing Lennart continued success in his job.
Best regards.
<<THIS ANNOUNCEMENT IS FROM MIKE SWALWELL AND ALAN FISHER>>
I am pleased to announce the appointment of
PAUL BIGWOOD
as the
Apple Product Manager.
Paul will responsible for the Product Management and Marketing of
Apple Macintosh products through Digital in the UK. His
responsibilities are developing the Apple Digital business in
particular he will work closely with our CSO organisation in
establishing a total channel strategy for these products.
Complimentary to the sale of Apple products by Digital will be the
sale of products to AppleCentres and their dealer networks.
Paul joined Digital in 1979 as a Field Service Engineer in Leeds and
moved to Reading to help set up the Refurbished Equipment group in
1984. Since then he has been closely associated with the DMO and
DECdirect, most recently as the Networks and Communications
Merchandising Manager,Product manager for the POQET PC and developing
the business plan for Mobile Data in the UK.
Paul will continue to be responsible for the POQET PC and Mobile Data
business, working closely with the PC business group to develop a
coherent and complementary strategy for Digitals PC business.
Please join me in wishing Paul every success in this important and
strategic role as Digital grows its PC business to become a major
player in the market.
regards;
<< THIS MESSAGE IS FROM PETER HERKE AND MIKE SWALWELL >>
DIGITAL EQUIPMENT SME LTD - THE VAR SERVICE COMPANY.
Announcing a dedicated SME Telesales organisation:
Digital Equipment SME Ltd., takes another step today towards delivering
its promise to expand sales of Digital's products and services into Small
and Medium-sized Enterprises.
A new team of Telesales Account Representatives will be responsible for
all business with Digital's Value Added Resellers (VARs) and their
End-User customers in the SME marketplace.
Digital Equipment SME Ltd. is the ideal combination - small company
personal service plus the stability and support of Digital Equipment
Corporation - to address this exciting and fast growing market.
THE TELESALES TEAM:
Heading up this new team, we are pleased to announce the appointment of
TONY STIRRUP
as Telesales Manager for Digital Equipment SME Ltd.
Tony will report to Peter Herke for SME and Mike Swalwell for DECdirect.
Tony's background in customer services, CSO field sales and, most
recently, UNIX Product Management for DECdirect will be invaluable.
Tony will be building his new team, initially operating within DECdirect
telesales. The team will then join the rest of the SME organisation in
new offices in Slough by the start of FY93.
FOCUSED ON CUSTOMER SERVICE:
The primary focus for SME Telesales is on Level Of Service to its
customers - the major requirement for the SME market. It will provide a
fast, efficient channel for all Digital's product set and take an
entrepreneurial approach to problem solving. Outbound teleselling will
be a major role, both directly for SME and as a service to its resellers.
Streamlining all aspects of selling, order processing, credit and
customer administration will increase customer satisfaction, reduce costs
and increase profitability.
Please join us in wishing Tony and the future members of his team every
success in this new and exiting venture.
Peter Herke Mike Swalwell
Managing Director Merchandising Director
Digital Equipment SME Ltd. Digital Equipment Co. Ltd.
|
| 134.44 | Personnel Changes | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Fri Feb 14 1992 17:03 | 56 |
| From: NAME: Cheryl White
FUNC: Personnel
TEL: 7833-3545 <CWHITE AT A1_KERNEL @THESUN @UVO>
THIS MAIL IS LONG BUT IT IS IMPORTANT THAT YOU TAKE THE TIME TO READ IT.
As you are now all aware, the HR Administration for the Customer Support Centre
will be based from the Crescent from Monday 17th February.
I am delighted to announce that Jackie Hill will be the Personnel Administrator
for the Customer Support Centre, based at the Crescent, effective from Monday
17th. Linda Gorton will be supporting Jackie to understand the building, the
processes and the way we work, from this time until she leaves Digital at the
end of March.
Jackie Hill has been an Administrator in HR for 3.5 years now, initially
starting her career with Digital in Field Service, nine years ago.
Jackie is on a part time contract, working all day Monday and Tuesday and until
12:30 on Wednesdays and is contactable on 781 - 1381 or by e-mail; Jackie Hill
at UCG. When Jackie is not available, there will always be other contacts:
Caroline Entwistle and Julie Hughes, both very experienced Personnel
Administrators.
I will remain as the Operational HR Representative within the CSC on x3545.
When I am not at my desk I will have an answer machine to take any calls. I
will also have a remote dial-in facility to pick up any messages and will
commit to get back to you a.s.a.p.
Annette Binding will continue to manage my diary should you need to book any
time with me. You can contact Annette, from Monday, on 781 - 1570.
All the Personnel forms that you will need will be on the library stands where
they have always been. The personnel files are now located at the Crescent.
All mail, internal and external, will be automatically directed to the
Crescent. Please ensure that Jackie receives any notification of changes
in your personal circumstances eg. marriage, home address etc.
In all circumstances an EMPLOYEE RECORD CHANGE form should be completed and
signed by your manager.
Tax office and Health cover details, PLUS other payroll information are on VTX.
Summary of phone numbers:
Jackie Hill 781 - 1381 re: personnel administration
Annette Binding 781 - 1570 re: Cheryl's diary
Cheryl White 833 - 3545 re: operational issues
Thank you for your support,
Cheryl White
CSC Personnel Rep.
|
| 134.45 | DAS Information | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Tue Mar 31 1992 12:26 | 506 |
| 134.46 | New Product information | KERNEL::ADAMS | Brian Adams CSC-Viables '833-3790 | Tue Mar 31 1992 12:27 | 271 |
|
E2-UKXPR-K4 17-MAR-1992 PAGE 1 OF 7
DOCUMENT ID: HARDWARE NEW PRODUCT INTRODUCTION
NUMBER E2-UKXPR-K4
REVISION AX00
ISSUED 17th MARCH 1992
ABSTRACT: This procedure defines the process to
be used during New Product
Introduction for Hardware.
APPLICABILITY: Product and Technology Group Quality
Assurance, Service Centres and Field
Logistics Centres.
STATUS: First Draft.
REVIEW DATE: 12 months after approval
DOCUMENT HISTORY: AX00 - original draft
AUTHOR: Toze Pena @UVO
Product and Technology Group
APPROVAL: UK ISO Project Team
E2-UKXPR-K4 17-MAR-1992 PAGE 2 OF 7
CONTENTS
1.0 INTRODUCTION
2.0 DEFINITIONS
3.0 RESPONSIBILITIES
4.0 PROCESS FLOW
4.1 Notes for the Flow
5.0 REFERENCES
6.0 QUALITY RECORDS
E2-UKXPR-K4 17-MAR-1992 PAGE 3 OF 7
1.0 INTRODUCTION
This procedure defines a process in which New Hardware
Products are introduced, ensuring that consistency is
maintained and that expectations are set in the field about
the information which will be received.
2.0 DEFINITIONS
FCS - First Customer Ship
PTG - Product & Technology Group
PFE - Product Focus Engineer
RSL - Recommended Spares List
IPN - Initial Product Notification
APN - Advanced Product Notification
PNP - Product Notification Plan
CPR - Corporate Phase Review
TRF - Training Review Forum
HPP - Hardware Product Planner
3.0 RESPONSIBILITIES
UK HW PRODUCT PLANNER:
It is the responsibility of the HPP to provide Hardware New
Product information to Digital Service Centres and Customer
Support Centre so that they are able to Service and Support
Hardware products at UK FCS.
E2-UKXPR-K4 17-MAR-1992 PAGE 4 OF 7
PRODUCT FOCUS ENGINEER:
It is the responsibility of the PFE in PTG to work closely
with the UK HPP during Hardware New Product introduction.
For products classified as having High Impact to Digital
Services, the PFE will produce a UK Service Plan. High Impact
can be classified as New Technology, a different Architecture
or the strategic positioning of certain products to gain
Market share. TRF's may also be delivered by the PFE to the
field for awareness.
DIGITAL SERVICE CENTRES:
It is the responsibility of Each Service Centre to hold
monthly meetings or have an efficient process to discuss
Hardware New Products being introduced in their geography.
UK CENTRAL LOGISTICS:
Based on the RSL, the UK Central Logistics has the
responsibility to order the required material and place it
strategically in the UK to support the product at UK FCS and
the subsequent product Volumes.
EDUCATION SERVICES:
It is the responsibility of Education Services to ensure
that training courses are available and announced pre-UK FCS.
E2-UKXPR-K4 17-MAR-1992 PAGE 5 OF 7
4.0 PROCESS FLOW
New Product information
available from TIMA/ACCESS
|
v
-----------
(1) | IPN |
-----------
|
v
-----------
(2) | APN |
-----------
|
|
/ \
/ \
/ \
/ \
/ \
(3) ----------- ------------ (4)
| HIGH | | LOW or |
| IMPACT | | MEDIUM |
| | | IMPACT |
----------- -----------
| |
| |
v v
(5) ----------- ---------- (6)
| UK | | |
| SERVICE | | PNP |
| PLAN | | |
----------- ----------
| |
+-------+------+
|
|
v
------------
(7) |DISTRIBUTE|
|TO FIELD |
|IMPLEMENT.|
------------
E2-UKXPR-K4 17-MAR-1992 PAGE 6 OF 7
4.1 Notes for Flow:
1. When a new product enters CPR Phase 0, the UK HW Product
Planner will create an fill an IPN - Initial Product
Notification and will place it as an entry on the
HW_NEWPRODUCTS Notes Conference. There is no planning
work necessary at this stage, this notification is purely
for information. The IPN information is supplied as per
Template.
2. When a new product enters CPR Phase 2, the UK HW Product
Planner will produce an APN - Advanced Product
Notification. The PFE and the UK HW Product Planner will
discuss and assess the Impact this product will have to
Digital Services Organisation. The PFE will provide
details in the Impact and Assessment Section of the APN.
This document will be distributed to the Service Centre
Managers and Product Engineers in the UK for information.
The APN information is supplied as per Template.
3. When a new product reaches CPR Phase 3, if the product
is deemed High impact, the PFE will begin to develop the
UK Service Plan.
4. When a new product reaches CPR Phase 3, if the product
has been attributed with Low or Medium impact the UK HW
Product Planner will produce a PNP - Product Notification
Plan.
5. The UK Service Plan Template outlines the resources and
processes to be followed in order to support the product.
Meetings maybe held between PFE and UK HW Product Planner
as part of the preparatory work leading to the production
of UK Service Plan before FCS.
6. The PNP Template will provide the necessary information
required to support the product by FCS, ie Training,
Spares, Documentation, Reliability Metrics, UK Volumes
etc.
7. Both, the UK Service Plan and the PNP - Product
Notification Plan are distributed to all Service Centre
Managers and Product Engineers in the field for Action.
E2-UKXPR-K4 17-MAR-1992 PAGE 7 OF 7
5.0 REFERENCES
IPN - Initial Product Notification TEMPLATE
APN - Advanced Product Notification TEMPLATE
PNP - Product Notification Plan TEMPLATE
UK SERVICE PLAN - TEMPLATE
6.0 QUALITY RECORDS
IPN, APN, PNP & UK Service Plans Electronic Folders
|