Conference kernel::csguk_systems

32.0. "tech-tip procedure" by KERNEL::ADAMS (Venus on Remote Control) Thu Apr 20 1989 07:05

                   I N T E R O F F I C E   M E M O R A N D U M

                                        Date:      17-Oct-1988 03:01pm GMT
                                        From:      VMS MAIL user PRICE 
                                                   PRICE@COMICS@MRGATE 
                                        Dept:       
                                        Tel No:     

DECSTUFF Vol II, Issue No. 5                                 November 1988

    New Techtip Submission Process    
    BY: Sandy Ciccolini
    Prism User Support
    
    
    
    The TECHTIP Process provides for electronic submission of TECHTIPS to 
    CSSE for approval and then on to MicroMedia Publishing for distribution 
    to field personnel.
    
    This process applies to preliminary TECHTIPS submitted by field 
    personnel as well as CSSE generated TECHTIPS.
    
    Effective immediately, TECHTIPS will be sent to MicroMedia Publishing 
    via the PRISM system by submitting a new PRISM case.  The Problem 
    Description field on all TECHTIP cases must contain the completed 
    electronic TECHTIP form which is available from MicroMedia Publishing.  
    The software which generates TECHTIP forms is available from Micromedia 
    Publishing and can be installed on your system easily with the 
    following command:
    
              COPY EXIT26::USER2:[MICROMEDIA.TECHTIPS.FORMS]*.*
    
    This will copy over to your system the four files needed to produce the 
    electronic TECHTIP form at a total of 261 blocks of disk space.  When 
    copying is complete, type RUN TECHTIP at the dollar sign and begin 
    completing the form.
    
    The completed TECHTIP form can now be included into the Problem 
    Description field of the PRISM case by pressing <PF1> <7> on the keypad 
    when you are in this field.  This will give you a command prompt at the 
    bottom of your screen where you will type "Include" and the filename.  
    You may need to use the full file address, 
    (NODE::DISK:[ACCOUNT]filespec), and be sure the protection on that file 
    is set to world readable.  After including the file, type <PF1> 
    <enter>.  This will process your case submission, give you the case # 
    and send the case off to screening.
    
    For TECHTIPS Originating in the Field
    
    The 'Option' field on the case must contain the product on which the 
    TECHTIP is being written.  This will route the case, after screening, 
    to the CSSE group supporting that option for their approval.  TECHTIPS 
    must be approved by CSSE before going to MicroMedia Publishing.
    
    If the TECHTIP is approved by CSSE, CSSE will change the option field 
    on the PRISM case to 'TECHTIP' and will forward the case via 
    AUTOMATIC_ROUTING (as) COORDINATOR.  This will send the case to 
    MicroMedia Publishing. 
    
    If the TECHTIP is not approved by CSSE, the case will be closed with 
    the reason.  Reopen requests should be directed to the CSSE coordinator 
    who closed the case, (use "Show Distribution" from the PRISM Main Menu 
    to find the name) or to the PRISM Office.


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    For TECHTIPS Originating in CSSE or being Forwarded to MicroMedia from 
    CSSE
    
    The 'Option' field on the case must contain the word TECHTIP.  
    
    When a new TECHTIP case is submitted, like all PRISM cases it must be 
    screened before going on to CSSE or to MicroMedia Publishing.  "Show 
    Distribution" will tell you which screening function the case belongs 
    to.  Please do not assume that by merely submitting a case your TECHTIP 
    will reach MicroMedia Publications.  This is particularly true of cases 
    originating in CSSE where many users may not be familiar with case 
    screening.  If you don't understand the screening step, please call the 
    Prism Office.
    
    MicroMedia Publishing, the ultimate destination of all TECHTIP cases, 
    will close these cases with both the Speed Bulletin number and the date 
    of publication.
    
    Do not attempt to send TECHTIPS or any other mail to CSSE::PRISM.  This 
    is a captured account which runs the PRISM application and does not 
    accept mail.   
    
    For questions, problems, comments on the PRISM system or process, 
    please call the PRISM Office at DTN 276-8480 or send mail to 
    CSSE::JUDSON.
    
    For questions, problems, comments on the electronic TECHTIP form or the 
    TECHTIP process, please call Anne James in MicroMedia Publishing at DTN 
    283-6204 or send mail to EXIT26::JAMES.