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Conference kernel::csguk_systems

Title:	CSGUK_SYSTEMS
Notice:	No restrictions on keyword creation
Moderator:	KERNEL::ADAMS

Created:	Wed Mar 01 1989
Last Modified:	Thu Nov 28 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	242
Total number of notes:	1855

20.0. "CCD or not CCD?" by KERNEL::MARSH () Thu Mar 23 1989 15:59

    Ladies and Gentlemen,
                        I have had a request from Phil(Allen) for feedback
    on the accuracy of call routing from CCD.Since everybody accessing
    this note probably has direct experience of this call routing,I
    thought it might be a good place to record our comments.I will assume
    that a resounding ZERO replies indicates that we are happy with
    the accuracy.

T.R	Title	User	Date	Lines
20.1	not CCD	KERNEL::PLANK	`Thu Mar 23 1989 16:50`	7
	The routing from CCD is consistently excellent. The routing from Response is not so hot. It is not usually the fault of the response girls (and boy?), usually the customers of the smaller systems provide such a wide and wooly trouble statement that we as technical people don't even know what they are talking about let alone the front end. Steve.
20.2	A view from the middle of the middle of the fence.	KERNEL::EDMUNDS	`Thu Mar 23 1989 20:11`	8
	Dont be so pompous Steve! I think they're all great! (I'm on everyones side)
20.3	I'd rather eat worms	KERNEL::BROOKER	`Fri Mar 24 1989 05:54`	7
	Eddy, You don't take response calls and in fact can't even invoke CPC. Where does this re-position you on the fence now?
20.4	Hidden talents	KERNEL::EDMUNDS	`Fri Mar 24 1989 10:56`	9
	Actually Clive... I have taken response calls,(when I spent a week in micros)and its easy-peasy(for <space> read <tab>). SO THERE! NAH!
20.5	exit	KERNEL::BROOKER	`Sat Mar 25 1989 00:39`	5
	Eddy, Don't be pompous.
20.6		KERNEL::EDMUNDS	`Sat Mar 25 1989 14:58`	4
	.....sorry Clive.
20.7	exit rathole!	KERNEL::ANTHONY	`Tue Mar 28 1989 14:15`	10
	Getting back to the subject... The routing depends very much on the quality of the problem statement from the customer. When this is accurate then there is no problem. Perhaps it's the customer that needs educating. B
20.8	System problems.	KERNEL::EDMUNDS	`Thu Mar 30 1989 02:42`	8
	Customer training! How about some of the trouble statements our own engineers give on Champ FSU! I mean if we can't get a decent problem statement out of them,what hope is there of getting a decent one out of the customer?
20.9	good TS's	KERNEL::BARTLEY	`Wed Apr 12 1989 08:33`	14
	I don't want a detailed TS because I would still have to check it with the customer. It is slightly useful, but not essential, to have something to open the conversation with the customer; the barest minimum is fine;- examples of good TS's: The 780 is down. No response from DUA9. There was an error message on the 8600. Something about 'pad frog crick'.