| JUST IN CASE YOU GET A TELESUPPORT CALL ON ONE OF THESE, SOME USEFUL
INFO, WELL YOU NEVER KNOW!!
---------------------------
Extracted from the DEC_HISTORY notesfile.
Some PDP-1 information, mostly extracted from the PDP-1 Handbook
dated 10/63:
Word Length: 18 bits
First ship: Fall, 1960 - BBN
Speed: 5 microseconds per memory cycle
Primary Memory: 4K Core, expandable in increments of 4096
words to a maximum of 65,536 words.
Secondary Memory: Tape, magnetic drum
Instruction Set: 5-bit Op code, 1 indirect bit, 12-bit
address.
Instr Code Explanation Time(usec)
----- ---- ----------- ----------
add Y 40 Add C(Y) to C(AC) 10
and Y 02 Logical AND C(Y) with C(AC) 10
cal Y 16 Equals jda 100 10
dac Y 24 Deposit C(AC) in Y 10
dap Y 26 Deposit contents of address 10
part of AC in Y
dio Y 32 Deposit C(IO) in Y 10
dip Y 30 Deposit contents of instruction 10
part of AC in Y
div Y 56 Divide 40 max
dzm Y 34 Deposit zero in Y 10
idx Y 44 Index (add one) C(Y), leave 10
in Y and AC
ior Y 04 Inclusive OR C(Y) with C(AC) 10
iot Y 72 In-out transfer
isp Y 46 Index and skip if result is pos 10
jda Y 17 Equals dac Y and jsp Y+1 10
jmp Y 60 Take next instruction from Y 5
jsp Y 62 Jump to Y and save program 5
counter in AC
lac Y 20 Load the AC with C(Y) 10
law N 70 Load the AC with the nbr N 5
law -N 71 Load the AC with the nbr -N 5
lio Y 22 Load IO register with C(Y) 10
mul Y 54 Multiply 25 max
opr 76 Operate group
sad Y 50 Skip next instr if C(AC) .ne. 10
C(Y)
sas Y 52 Skip next instr if C(AC)=C(Y) 10
sft 66 Shift instructions 5
skp 64 Skip instructions 5
sub Y 42 Subtract C(Y) from C(AC) 10
xct Y 10 Execute intruction in Y 5+
xor Y 06 Exclusive OR C(Y) with C(AC) 10
Operate Group (can be microcoded):
cla 760200 Clear AC 5
clf 76000f Clear selected program flag 5
cli 764000 Clear IO register 5
cma 761000 Complement AC 5
hlt 760400 Halt 5
lap 760100 Load AC with Program Counter 5
lat 762200 Load AC from Test Word switches 5
nop 760000 No operation 5
stf 76001f Set selected program flag 5
Skip Group (can be microcoded):
sma 640400 Skip on minus AC 5
spa 640200 Skip on plus AC 5
spi 642000 Skip on plus IO 5
sza 640100 Skip on ZERO (+0) AC 5
szf 64000f Skip on Zero flag 5
szo 641000 Skip on ZERO overflow (and clear 5
overflow)
szs 6400s0 Skip on ZERO sense switch 5
Shift/Rotate Group (nbr shifts given by
nbr of 1's in bits 9-17):
ral 661 Rotate AC left 5
rar 671 Rotate AC right 5
rcl 663 Rotate combined AC & IO left 5
rcr 673 Rotate combined AC & IO right 5
ril 662 Rotate IO left 5
rir 672 Rotate IO right 5
sal 665 Shift AC left 5
sar 675 Shift AC right 5
scl 667 Shift combined AC & IO left 5
scr 677 Shift combined AC & IO right 5
sil 666 Shift IO left 5
sir 676 Shift IO right 5
Architecture: Single-accumulator, 1's complement arithmetic.
Certain instructions automatically convert -0 to +0. The IO
register functions as an MQ register for mul and div operations,
as well as the path for all Input-Output transfers.
Input/Output: All I/O via the IO register. I/O scheme was
radial - a special plug was wired for each IO device used in the
system. Standard options:
Paper Tape Reader (Photoelectric,400 bytes per second)
Paper Tape Punch (63 bytes persecond)
Typewriter (Soroban modification of IBM Selectric typewriter)
Some of the Input-Output Options listed in my PDP-1 Handbook:
Precision CRT Control Type 30
Ultra-Precision CRT Control Type 31
Light PenType 32
Symbol Generator Type 33
Card PunchControl Type 401
Card Reader and Control Type 421
Magnetic Tape Transport Type 50
Programmed Magnetic Tape Control Type 51
Automatic Tape ControlType 52
Automatic Magnetic Tape Control Type 510
Parallel Drum Type 23
Automatic Line Printerand Control Type 64
18-Bit Real Time Clock
18-Bit Output Relay Buffer Type 140
Multiplexed A-D Converter Type 138/139
Price:
Software: Paper-tape based. The handbook lists the
following as being shipped with the machine:
Macro assembler
DDT (DEC Debugging Tape)
Expensive Typewriter (editor)
Utility Program Group
Random
SingleDEC - single precision floating point
package
Master Tape Duplicator
DO - Octal debugger
Punchout - punches contents of all non-zero memory
Octal Typeout - Memory dump to typewriter
Standard test tapes with description and instructions.
Development History: The PDP-1 was a follow-on the Lincoln
Laboratories TX-2, and was the effort of Ben Gurley. The CPU
used standard 1000 series modules (the AC consisted of 1201s, the
IO and MB were 1209s). Memory modules were, of course, developed
specifically for the PDP-1.
The prototype was checked out in late 1959/early 1960. I
remember seeing it when I came for my interview in early 1960.
This prototype consisted of a detached console; detached
peripherals, and LOTS of large cables to connect everything
together.
Production History: The first production PDP-1, largely a
duplicate of the prototype, was built for BBN in the summer of
1960. Shortly thereafter, an important decision had to be made -
do we build the PDP-2 and/or PDP-3 or concentrate on the PDP-1.
Ken was most insistant that we concentrate on the PDP-1. As
usual, he was right.
The PDP-1 was redesigned to make it easier to build. The entire
basic machine was put into four equipment bays bolted together.
Several cosmetic changes were made at the same time: the "digital"
seven block logo first appeared on the front of the redesigned
machine; the brown tweed paint which had been standard on the lab
modules and the first two machines was scrapped in favor of blue.
I'm not sure of the total number of PDP-1s built - if memory
serves me correctly, it was somewhere in the range of 50 - 60.
- Don
|
| For anybody who needs to know about supporting PEP70b and HC70
Reuters seem to have a lot of it installed.
Richard.
I N T E R O F F I C E M E M O R A N D U M
Date: 27-Jan-1992 05:22pm GMT
From: ARCHERG
ARCHERG@UKCSSE@KERNEL@MRGATE@THESUN@UVO
Dept:
Tel No:
TO: MOUNTFORD@A1_KERNEL
Subject: PEP70 PLAN
From: SHIRE::BASISVR "27-Jan-1992 1810" 27-JAN-1992 17:09:31.01
To: UKCSSE::ARCHERG
CC:
Subj: BASIS Exported Document
DATE : 900510
REVISION : 30-APR-90 - CAT_A
DOU : 900512
TITLE : VES - SETASI OPTIONS
TYPE : PRODPLAN
AUTHOR : B.MACGREGOR, R.SHULMAN
TEXT :
C S S E / M V D S
PRODUCT PLAN
CATEGORY "A" WORLDWIDE PLAN
SETASI
PEP70-2Mb - FS-SET70-TA
PEP70-4Mb - FS-SET70-AA
HYPERCACHE HC70 - FS-SET02-MA
SC44 - FS-SET03-MA
UFUM-256K - FS-SET04-MA
UFUM-1MB - FS-SET04-MB
Rev 2.0
25 APR 90
Prepared by CSSE-MVDS
Richard Shulman, Product Manager
Ron Hoekstra, M.E. (Rev 1.*)
Dennis Kreutzian, M.E. (Rev 2.*)
Digital Company Internal Use Only
TABLE OF CONTENTS
SECTION TITLE PAGE
1.0 SERVICE BUSINESS PLAN 1
1.1 EXECUTIVE SUMMARY 1
1.1.1 Plan Summary 1
1.1.2 Business Impact 1
1.1.3 Key and Critical Items 1
2.0 MARKETING PLAN AND ANALYSIS 2
2.1 Hardware Sales Forecast 2
2.2 Service Products 2
2.3 Competitive Analysis 2
3.0 SERVICE OPERATION PLAN 3
3.1 PRODUCT DESCRIPTION 3
3.1.1 Architecture 3
3.1.2 Physical Description 3
3.1.3 Physical Difference 3
3.1.4 Service Features 3
3.1.5 Product Compatibility 3
3.2 PRIMARY SERVICE PLAN 4
3.2.1 Product Maintenance Strategies 4
3.2.2 Remote Diagnosis 4
3.2.3 Maintenance Goals 4
3.2.4 PM Requirements 4
3.2.5 Site Preparation 4
3.2.6 Installation and Acceptance 4
3.2.7 De-Installation 4
3.2.8 Service Engineer Profile 4
3.2.9 Tools 5
3.2.10 Documentation 5
3.2.11 Diagnostics 5
3.2.12 Software 5
3.2.13 Feedback/Problem Reporting 5
3.3 SUPPORT SERVICE PLAN 6
3.3.1 Support Strategy 6
3.3.2 Support Skills 6
3.3.3 Documentation 6
3.3.4 FCO Strategy 6
3.4 LOGISTICS MATERIAL INFORMATION 7
3.4.1 Logistics Strategy 7
3.4.2 Distribution Strategy 7
3.4.3 Stocking Strategy 7
3.4.4 Sourcing Strategy 7
3.4.5 Repair Strategy 7
3.4.6 Recommended Spares List/R&R Menu 8
3.4.7 Kit Information 9
3.4.8 Field Ordering Information 9
3.4.9 Recommended Spares Option Ratio 9
3.4.10 Spares Availability 9
3.4.11 Repair Source 9
3.4.12 Non-Stocked, Loose Piece Ordering Information 9
3.4.13 Whole Option Replacement Strategy 9
3.4.14 Capital Equipment 10
3.4.15 Test Equipment 10
3.4.16 Special Tools 10
3.4.17 Look-A-Like Strategy 10
3.4.18 Logistics Material Flow Charts 10
3.5 TRAINING 11
3.5.1 Training Strategy 11
4.0 SERVICE DELIVERY 12
4.1 Service Delivery Method 12
4.2 Problem Management System 12
4.3 Pre-Contract Inspection 12
4.4 Option Level/Swap Strategy 12
4.5 Escalation Procedures 12
4.6 Revision Management 13
5.0 OPERATIONS and ADMINISTRATION 14
5.1 Business Reporting and Measurements 14
5.2 Call Administration and Labor Reporting 14
5.3 Warranty Administration/Terms and Conditions 14
6.0 MISCELLANEOUS ATTACHMENTS 15
6.1 Key Contacts for Field 15
6.2 References 15
+-----------------------------------------------------------+
|**** PLEASE NOTE **** |
|---)) Indicates material updated in version 2.0 At the |
| beginning of a paragraph it indicates the entire |
| paragraph has been added. |
+-----------------------------------------------------------+
1.0 SERVICE BUSINESS PLAN
1.1 EXECUTIVE SUMMARY
1.1.1 PLAN SUMMARY
The Setasi PEP-70 2mb,4mb and HyperCache HC70 subsystem is being
introduced into DIGITAL's VES offerings as a "CAT-A" worldwide product
set. These products will replace the existing MK11 memory
configuration in the 11/70's.
---)) The Setasi UFUM 256kb, 1mb, and Setasi SC44 Cache subsystem are being
added to the PDP Enhancement program offerings. As is the case with
the prior products, these options allow customers to update their aging
memories. The systems directly effected will be PDP 11/34, 35, 40, 45,
50, 55, 24, 44. The options are limited to Unibus systems only, and
replace the MS11 products.
In an effort to retain Customer Service account presence, DIGITAL will
resell these options through the DAS (Digital Assisted Services) group,
for both DAS customers and regular contract customers. DIGITAL will
not be a VAR, and the Setasi labels and etchings will be present on the
products. There will be no DIGITAL labeling on the product itself.
This combined sales and service effort has been identified by the
Corporation as critical in maintaining the PDP Unibus base as well as
incremental re-acquisition of past customers.
1.1.2 BUSINESS IMPACT
As the MK11 memory units continue to age, their problem free life
decreases. In order to retain customer satisfaction a replacement
option is needed. The Setasi offerings are such products that have
both an existing track record of success and a newer technology form
factor.
---)) The MS11 memory units that the UFUM products replace, are aging and
their reliability decreases. The same problems are being faced by all
customers owning older PDP Unibus memory subsystems.
Any loss in the 11/70 base for Customer Service is a potential loss of
sales of new technology. The risk in not providing our customers with an option to the failing MK11 is therefore unacceptable.
The approved Worldwide contract prices for the options is as follows:
DIGITAL ID VENDOR ID BMC DSMC INST
FS-SET70-TA PEP70/2MB 600 714 1,060
FS-SET70-AA PEP70/4MB 650 774 1,060
FS-SET02-MA HYPERCACHE HC70 509
---)) FS-SET04-MB UFUM/1MB 15 18 500
---)) FS-SET04-MA UFUM/256KB 10 12 500
---)) FS-SETO3-MA SC44 CACHE 500
1.1.3 KEY and CRITICAL ITEMS
o MTTR must be kept to a minimum
o Field Engineer should be knowledgeable with PDP 11 technology
o Any system downtime is unacceptable to the customer
2.0 MARKETING PLAN AND ANALYSIS
2.1 HARDWARE SALES FORECAST
There have been approximately 1,000 PEP70's sold since product
introduction in 1987. All product is in Digital 11/70's. The sales
life cycle of the product is dependent upon the number of MK11's still
in service, estimated to be about three more years. The service life
cycle is dependent upon the 11/70's life, and is not calculable at this
time. A level ramp in sales is anticipated with the highest point
possible in Q2 FY91.
---)) The UFUM product set is newer in life cycle than the PEP series. It
is estimated that there will be a worldwide sales of approximately 4000
more units. There could be a slight bubble in the sales effort in the
second or third quarter of sales, but the anticipated ramp is level.
2.2 SERVICE PRODUCTS
For units sold through the DAS channel, Warranty, Basic and DECservice
will be available on-site. For units purchased through Setasi or its
authorized distributors, Basic and DECservice on-site will be
available. In either case, Installation will be available for the
approved price.
2.3 COMPETITIVE ANALYSIS
DIGITAL Customer Services will be the only organization authorized by
the manufacturer to do on-site service for the options. Even with this
authorization, DIGITAL does not retain any exclusive rights to service.
In some cases customers will opt to hold a hot spare on site and
utilize a return to factory option that Setasi offers.
While service on the options may remain somewhat non-competitive, the
competition for overall service on the PDP system level is fierce.
3.0 SERVICE OPERATION PLAN
3.1 PRODUCT DESCRIPTION
The PEP70/2 and 4mb memory boards are plug and play compatible modules
that reside in the CPU backplane. Upon installation of this option,
the existing MK11 memory and associated cabs, hardware and cables are
eliminated. The option will increase CPU and BUS throughput and is
fully compatible with all present hardware and approved operating
systems.
The Hypercache HC70 is a four board standard hex height option. This
option will replace the existing cache modules, board for board in the
11/70 CPU. This option greatly improves the systems efficiency in data
retrieval processes.
---)) The SC44 is a two board 1 MB replacement cache for existing 8 KB cache
on the 11/44. This option greatly improves the system efficiency in
data retrieval processes.
---)) The UFUM is a single board ultrafast memory. The UFUM-256k is a 256KB
memory for 18 bit addressing on PDP-11 Unibus systems (11/34, 35, 40,
45, 50, 55). The UFUM-1MB is a 1MB memory for 22 bit addressing on
PDP-11 Unibus systems (11/24, 44).
3.1.1 ARCHITECTURE
These options are both fully compatible with all approved PDP-11
operating systems and hardware.
3.1.2 PHYSICAL DESCRIPTION
The PEP70/2 and 4mb are each standard hex height boards, while the HC70
consists of four individual hex height boards:
---)) The SC44 is one hex height module and one dual height module with
interconnecting cable. The UFUM is a hex height module.
PRODUCT HEIGHT WIDTH DEPTH LBS
" | cm " | cm " | cm
| | |
PEP70/2 8.075 | 20.51 15.68 | 39.83 3/8 | .95 1.8
PEP70/4 8.075 | 20.51 15.68 | 39.83 3/8 | .95 2.0
HC70* 8.075 | 20.51 15.68 | 39.83 3/8 | .95 1.0
---)) SC44 8.075 | 20.51 15.68 | 39.83 3/8 | .95 1.0
---)) UFUM 8.075 | 20.51 15.68 | 39.83 3/8 | .95 1.0
*Per board, in this four board set
3.1.3 PHYSICAL DIFFERENCES
The Setasi options utilize newer technology and are therefore more
reliable than the memories and cache memory they replace
3.1.4 SERVICES FEATURES
All applicable PDP-11 diagnostics will run error free with the Setasi
options installed.
3.1.5 PRODUCT COMPATIBILITY
These products are compatible with all hardware and approved PDP-11
operating systems.
3.2 PRIMARY SERVICE PLAN
3.2.1 PRODUCT MAINTENANCE STRATEGIES
Both the PEP70-2 and PEP70-4 are single module memories that
replace the MK11 memory in the 11/70; service strategy is
whole option replacement.
The HC70-AA is a four module replacement for the existent
11/70 cache module set. First level service strategy is module
replacement; secondary level is option replacement. FD numbers
have been created both for the modules individually, and for
the option level.
---)) Both the UFUM256K and UFUM1MB are single module memories that
replace the memory in the PDP11; service strategy is
whole option replacement.
---)) The SC44 is a two module replacement for the existent
11/44 cache module. Service strategy is whole option replacement.
3.2.2 REMOTE DIAGNOSIS
The system may be remotely diagnosed utilizing any available DIGITAL
diagnostic tools.
3.2.3 MAINTENANCE GOALS
The PEP70 and UFUM is whole option replace as it is one module.
MTBF of 50k hours, MTTR of 2 hours, and MTTI of 2.5 hours, MTBC 37
months.
The HC70 is module replacement first, and second is whole
option swap.
---)) The SC44 is whole option replacement.
3.2.4 PM REQUIREMENTS
None
3.2.5 SITE PREPARATION
See Installation Guide, DEC part # ER-SET70-AA, for complete
information (HC70 AND PEP70)
---)) See Installation Guide, DEC part # ER-DSG01-AA, for complete
information (UFUM)
---)) See Installation Guide, DEC part # ER-SET03-AA, for complete
information (SC44)
3.2.6 INSTALLATION AND ACCEPTANCE
See Installation Guide, DEC part # ER-SET70-AA, for complete
information (HC70 AND PEP70)
---)) See Installation Guide, DEC part # ER-DSG01-AA, for complete
information (UFUM)
---)) See Installation Guide, DEC part # ER-SET03-AA, for complete
information (SC44)
3.2.7 DE-INSTALLATION
See Installation Guide, DEC part # ER-SET70-AA, for complete
information (HC70 AND PEP70)
---)) See Installation Guide, DEC part # ER-DSG01-AA, for complete
information (UFUM)
---)) See Installation Guide, DEC part # ER-SET03-AA, for complete
information (SC44)
3.2.8 SERVICE ENGINEER PROFILE
The Service Engineer should be experienced in PDP11 operations and
UNIBUS particulars.
3.2.9 TOOLS
No special tools are required to service the products. A DVM is
required for installation.
3.2.10 DOCUMENTATION
A detailed installation and service guide is shipped with each product.
For convenience extra copies may be ordered with DEC part# ER-SET70-AA,
from Northboro, and Vendor part number, 1-01028-001, ($12.50 from
Setasi).(PEP70 AND HC70)
---)) A detailed installation and service guide is shipped with each product
For convenience extra copies may be ordered with DEC part# ER-SET03-AA
(from Northboro, and Vendor part number, 4-01056-001, ($5.00 from
Setasi).
---)) A detailed installation and service guide is shipped with each product.
For convenience extra copies may be ordered with DEC part# ER-DSG01-AA,
from Northboro.
3.2.11 DIAGNOSTICS
All applicable PDP-11 diagnostics will run error free, (see
Installation guide for further details.)
3.2.12 SOFTWARE
All approved operating systems for the PDP-11 will run error free with
the installation of these options.
3.2.13 FEEDBACK/PROBLEM REPORTING
LARS (Labor Activity Reporting System) data will be monitored by the
support organization to ascertain information regarding MTTR, MTBF,
MTBC, and spares consumption.
The recommended procedure for filling out LARS forms is:
DESCRIPTION DIGITAL OPTION LARS/SMART ID VARIANT
***************************** *********
PEP70-2mb * F * S * S * E * T * 7 * 0 * * T * A *
***************************** *********
***************************** *********
PEP70-4mb * F * S * S * E * T * 7 * 0 * * A * A *
***************************** *********
***************************** *********
HC70 Hypercache * F * S * S * E * T * 0 * 2 * * M * A *
***************************** *********
***************************** *********
---)) SC44 * F * S * S * E * T * 0 * 3 * * M * A *
***************************** *********
***************************** *********
---))UFUM 256K * F * S * S * E * T * 0 * 4 * * M * A *
***************************** *********
***************************** *********
---))UFUM 1MB * F * S * S * E * T * 0 * 4 * * M * B *
***************************** *********
3.3 SUPPORT SERVICE PLAN
3.3.1 SUPPORT STRATEGY
The strategy is to utilize the existing method of support for the
PDP-11 products. The variant is the replacement of central engineering
with the vendor. All geographic escalation procedures should be
exhausted before contacting Setasi.
Setasi will maintain a 24 hour 7 days a week hotline. In non-prime
hours, the call will be forwarded to the appropriate person via
internal call paging at the vendor site. (305) 584-4446.
EUROPEAN SUPPORT STRATEGY
-------------------------
Support escalation will be in accordance with "VES - TSSE
INVOLVEMENT FOR VES PRODUCTS"
This document is available on ACCESS, record 14391.
It basically states, normal Subsidiary routes up to Country level,
problems not resolved at this level should be passed to CSSE-E VES
Group for escalation and management.
3.3.2 SUPPORT SKILLS
The support engineer should be fully conversant in the operation of the
PDP11 and Unibus technology. They should also have the Installation
document available for reference.
3.3.3 DOCUMENTATION
The installation guide is listed as DEC part# ER-SET70-AA, and Vendor
part number, 1-01028-001, ($12.50 from Setasi). This guide should be
sufficient reference material. (HC70 and PEP70)
---)) The installation guide is listed as DEC part# ER-DSG01-AA. This guide
should be sufficient reference material. (UFUM)
---)) The installation guide is listed as DEC part# ER-SET03-AA, and Vendor
part number, 4-01056-001, ($5.00 from Setasi). This guide should be
sufficient reference material. (SC44)
3.3.4 FCO STRATEGY
Customers may request Digital install an FCO. The installation of this
FCO should be at the mutual convenience of the Customer Service branch
and the customer. The customer is responsible for procuring said FCO
and will be charged the appropriate labor rate for its installation.
DIGITAL will install SAFETY FCO's at our own expense in order to
expedite its installation and insure the maximum avoidance of any
personal injury.
***** EUROPEAN FCO STRATEGY STATEMENT *****
REVISION CONTROL (FCO'S)
-----------------------
CSSE-E VES Group will be the focus of all VENDOR change activity.
Vendor FCOs will be evaluated by CSSE-E VES Sustaining. All Product
Safety FCOs will be installed at DIGITAL's expense, using VENDOR
supplied solution's. Other FCOs may be installed, if cost effective
and failure to do so may severely impact Service Delivery or, where
VENDOR Product's adversely affect the performance of DIGITAL's own
products.
Other VENDOR FCOs may be identified in articles submitted to the
TIMA/STARS [VES] Problem/Solution database.
3.4 LOGISTIC MATERIAL INFORMATION
3.4.1 LOGISTIC STRATEGY
The logistics strategy is to purchase and deploy the necessary spares
to meet contracted response time requirements.
3.4.2 DISTRIBUTION STRATEGY
It is intended that spares to support the Setasi products will be
purchased by and distributed from Stockroom 17 in Andover MA. to the
servicing SDU's/DLO's/ILO's and subsidiaries.
3.4.3 STOCKING STRATEGY
Central stocking will be provided by Stockroom 17 in Andover MA. The
servicing SDU's (U.S.) and Subsidiaries (GIA-Europe) should make local
stocking decision based upon contract base and response time
requirements.
The Nijmegan ILO should order and stock replenishment spares for the
European subsidiaries. Nijmegan should order its spares inventory from
Stockroom 17 in Andover MA.
3.4.4 SOURCING STRATEGY
Seed stock spares should be sourced from Stockroom 17 in Andover MA.
FRU's in support of field consumption should be ordered from Stockroom
17 in Andover MA.
3.4.5 REPAIR STRATEGY
The repair strategy is to replace the defective FRU's at the customer
site. R&R qualified FRU's should be returned to stockroom 126 for
credit. Stockroom 126 will forward the defective FRU's to the vendor
Setasi for repair. Setasi will return repaired product back to
Stockroom 17 in Andover MA.
3.4.6 RECOMMENDED SPARES LIST/R&R MENU
DEC STAND REPAIR PART
P/N MANF.# DESCRIPTION COST COST LAMBDA TYPE NOTES
===============================================================================
PEP70-2
FD-16198-01 1-01019-002 PEP70-2 8500 500 L
PEP70-4
FD-16198-02 1-02019-001 PEP70-4 9950 500 L
HC70-AA
FD-16197-01 1-01039-001 HC70-AA 4500 L
(WHOLE UNIT)
FD-16193-01 1-01042-001 MODULE 2000 300 L
FD-16194-01 1-01043-001 MODULE 1750 300 L
FD-16195-01 1-01044-001 MODULE 498 150 L
FD-16196-01 1-01045-001 MODULE 1750 300 L
USI/HSR
FD-10454-01 UNIBUS REPEATER US/HSR 1500 250 L
SC44
FD-17105-01 1-01055-01 SC44 2498 400 L
UFUM-256K
FD-17106-01 1-01006-003 MODULE 1250 250 L
UFUM-1MB
FD-17106-02 1-01006-001 MODULE 1500 250 L
------------------------------------------------------------------------------
NOTES:
PART TYPE:
L = Level of service
3.4.7 KIT INFORMATION
There will not be a any support kits associated with the Setasi
products.
3.4.8 FIELD ORDERING INFORMATION
o Spares will be stocked at and orderable from Stockroom 17 Andover MA.
The automated (SCS) order placement system should be utilized.
o Material Lead Times from Stockroom 17 are:
Priority Parcel - Next available commercial flight
Priority one - Overnight shipment. Delivery the following morning
Routine orders - Shipment from 3 - 5 days
3.4.9 RECOMMENDED SPARES OPTION RATIO
It is recommended that one spare be stocked for every twenty units
under contract.
3.4.10 SPARES AVAILABILITY
1/20/90 (From SR17)
3.4.11 REPAIR SOURCE
All repairs of Setasi products will be performed by the manufacturer
Setasi.
3.4.12 NON-STOCKED, LOOSE PIECE ORDERING INFORMATION
Any Setasi material that is needed but not listed as an element of the
Recommended Spares Listing, should be ordered via the DLO or SDU
directly from the vendor. The vendor part number should be utilized
for material ordering purposes.
3.4.13 WHOLE OPTION REPLACEMENT STRATEGY
The Support strategy for the PEP70 and UFUM single board options is
to replace the failed FRU/Option at the customer site.
The support strategy for the HC70-AA is to identify and
replace the defective FRU. If a whole option needs to be removed
the replacement unit should be ordered from SR17.
---)) The SC-44 support strategy is option swap.
3.4.14 CAPITAL EQUIPMENT
Not applicable
3.4.15 TEST EQUIPMENT
Not applicable
3.4.16 SPECIAL TOOLS
Not applicable
3.4.17 LOOK-ALIKE STRATEGY
Not applicable
3.4.18 LOGISTICS MATERIAL FLOW CHARTS
SPARES
ALL GEOGRAPHIES
Vendor ----) SR17 ----) SDU/DLO/ILO/SUB ----) Customer
REPAIRS
U.S.
Customer ----) SDU ----) DLO ----) SR126 ----) Vendor ----) SR17
EUROPE
Customer ----) SUB ----) Nijmegan ----) SR126 ----) Vendor ----) SR17
GIA
Customer ----) SUB ----) SR126 ----) Vendor ----) SR17
3.5 TRAINING
3.5.1 TRAINING STRATEGY
No specific product training will be required for these products.
Sales training will be available as needed, and the vendor will, if
necessary train support and field level people at a mutually agreeable
time and place.
4.0 SERVICE DELIVERY
4.1 SERVICE DELIVERY METHOD
The method of service for these Setasi options will be On-site,
utilizing the existing PDP 11 diagnostic suite. If the Setasi option
is found to be failing, board replacement is the strategy.
4.2 PROBLEM MANAGEMENT SYSTEM
Problems relating to the service of the Setasi options should follow
the standard geographic Management Action Planning (MAP) procedures as
appropriate.
4.3 PRE-CONTRACT INSPECTION
A visual inspection of the product should be done to assure quality
engineering.
4.4 OPTION LEVEL - SWAP STRATEGY
The PEP70 2 and 4mb are complete options and should be swapped out if
it is failing. The HC70 is a four board option, and therefore the
failing module board should be swapped out, and only if necessary the
entire four board option be replaced.
---)) The UFUM options are each single board options that should be swapped
out if failing. The SC44 should be swapped as a whole option, as well.
4.5 ESCALATION PROCEDURES
U.S.
Customer---)Branch---)CSC(CS)---)2nd Level---)Setasi-
^ | | | | |
| | | | | |
----(---------(----------(----------(-----------(---(
EUROPE
Customer---)RDC---)Branch---)Country---)Europe Area---)Setasi-
^ | | | | | |
| | | | | | |
----(--------(-------(----------(------------(-----------(---(
GIA
Customer---)CSC---)Branch---GIA CLD---)CSSE/Setasi-
^ | | | | |
| | | | | |
----(--------(-------(---------(-----------(------(
Geographic MAP should be applied for all outages.
4.6 REVISION MANAGEMENT
Setasi will supply DIGITAL with copies of any FCO's and product
enhancement bulletins. MVDS/CSSE will act as the focal point for this
information and together with the Product Manager and the
Maintainability Engineer assign an applicable impact code. The
distribution of the vendor FCO will be through Speed Bulletin, BLITZ,
FPR's and Product Microfiche.
VFCO's URGENCY AND FIELD APPLICABILITY
M= MANDATORY - For use as highest urgency and usually is relevant to
hazards involving safety to operator user or service personnel.
DIGITAL pays for labor and distribution of parts and documentation
R= REQUIRED - For use as a high priority. Functional or performance
enhancement to vendor equipment product. Labor, parts and distribution
will be reviewed for impact on a case by case basis. Review will
include impact summary and will determine who pays for implementation;
DIGITAL or customer, and the urgency of implementation.
I= IMPROVEMENT - Enhances the option performance. CSSE/MVDS will
review on a case by case basis.
Any vendor FCO distributed without these codes are considered to be
non-essential and of minimal impact. CSSE/MVDS will make these
available via Speed Bulletins and Microfiche for informational purposes
only. Any installation of these FCO's must be at prevailing T&M rates
and at customer's specific request.
5.0 OPERATIONS AND ADMINISTRATION
5.1 BUSINESS REPORTING AND MEASUREMENTS
When servicing these Setasi options in the field, PL16 should be used
in the LARS and SMART forms. All product performance data will be
collected and measured against planned goals.
5.2 CALL ADMINISTRATION AND LABOR REPORTING
The recommended procedure for filling out LARS and SMART forms is:
DESCRIPTION DIGITAL OPTION LARS/SMART ID VARIANT
***************************** *********
PEP70-2mb * F * S * S * E * T * 7 * 0 * * T * A *
***************************** *********
***************************** *********
PEP70-4mb * F * S * S * E * T * 7 * 0 * * A * A *
***************************** *********
***************************** *********
HC70 Hypercache * F * S * S * E * T * 0 * 2 * * M * A *
***************************** *********
***************************** *********
---)) SC44 * F * S * S * E * T * 0 * 3 * * M * A *
***************************** *********
***************************** *********
---))UFUM 256K * F * S * S * E * T * 0 * 4 * * M * A *
***************************** *********
***************************** *********
---))UFUM 1MB * F * S * S * E * T * 0 * 4 * * M * B *
***************************** *********
5.3 WARRANTY ADMINISTRATION AND TERMS AND CONDITIONS
On Setasi items purchased through DIGITAL, a standard one year Warranty
will be in effect. Depending upon the channel, either a DECMailer or
Standard on-site warranty service should be provided. The length of
the warranty will be one year. All Self Maintainers will be limited to
off-site services, unless an on-site agreement is signed.
For Setasi options NOT purchased through DIGITAL, warranty service will
not be available, as the terms and conditions of the standard service
agreement will take effect.
6.0 MISCELLANEOUS ATTACHMENTS
6.1 KEY CONTACTS FOR FIELD
US VES Contact
VES
Westboro, MA 01581
DTN 268-3465 (508) 870-3465
GIA VES Contact
Jim Rashid
Acton, MA 01720
DTN 244-6139 (508) 264-6139
Europe VES Contact
Barry MacGregor
CSSE - Europe VES
Reading, Berkshire, England
DTN 830-3468 (44)-(734)-853468
CSSE/MVDS Corporate Product Manager
Richard Shulman
Westboro, MA 01581
DTN 268-3413 (508) 870-3413
CSSE/MVDS Corporate Maintainability Engineer
Dennis Kreutzian
Merrimack, NH 03054
DTN 264-5906 (603) 884-5906
DAS Corporate PDP Enhancemenant Product Manager
Lianne Crombie
Merrimack, NH 03054
DTN 264-4267 (603) 884-4267
6.2 REFERENCES
Area/Geographic Support Strategy Notebook
Sales and Marketing Agreement - (Lianne Crombie)
Basic Order Agreement (BOA)
Planning Automated Support System (Hardware PASS)
Product Management Information System (PMIS)
* END *
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Please note that all enquiries other than service can (& should) now be handled
by Mentec Computer Systems, a partner dedicated to PDP-11 customers in the UK
and Ireland.
If you find customers using PDP-11 technology and they wish to discuss the
opportunities to develop or maintain their systems, or have any other PDP-11
enquiries on systems, upgrades and software, direct them to:
Doug Mackay
Mentec House,
York Way,
High Wycombe,
Bucks HP12 3PY
Telephone (+44) 0494 472800,
FAX (+44) 0494 449256
Internet Doug@Mentec.IE
* take their details and send them to Doug
* or if appropriate have them call direct
This is excellent news for customers, who will now receive much better sales
service and attention. Be assured that this is a good move for PDP-11
customers. Digital is still commited to manufacturing and supporting PDP-11
systems, but we now rely on our partner Mentec Computer Systems to spend more
time focussing on the needs of our PDP-11 customers.
Customer benefits:
* fast response
* specialised PDP-11 sales and support now available
* further engineering now taking place on hardware and software
* close Mentec/Digital engineering and marketing links
So that you have all relevant information in one place, below you will find
(a) Press Release
(b) SIFT UK internal sales flash
Best regards,
and thank you for distributing the information,
Ken
==========================================================================
PRESS RELEASE
UKPR441 -- September 15 1993
For further information:
Kevin Taylor 0707-374291 or Graham MacKenzie 0707-374205
In line with its strategy of servicing its customer base through a
focused distributor channel, Digital Equipment Company has appointed
Mentec Computer Systems Ltd (MCS) as sole distributor for the Digital
PDP-11 product range in the United Kingdom and Ireland.
Over the past ten years, Digital has announced new technologies -
including the VAX architecture and most recently Alpha AXP - to which
many of its PDP-11 customers have ported their applications. However
a significant PDP-11 customer base still remains, mostly in the
embedded applications areas.
"More than 20 years after its original release, there are still some
40,000 PDP-11s running businesses - a testament both to the popularity
of the PDP-11 and the loyalty of its user base," said Kevin Taylor,
Digital's UK and Ireland OEM business manager. "The appointment of
Mentec is aimed at providing continued sales and technical support for
those users of PDP-11 technology, allowing them to continue
development and use of the PDP-11 based systems and applications.
"In addition, Mentec works with VAX and Alpha AXP technology, making
them ideally placed to assist those PDP-11 users who wish to migrate
to Digital's newer technologies and make use of evolving industry
standards, open systems concepts and the client/server style of
computing," concluded Taylor.
About Mentec Computer Systems
Mentec is a leading technology company with locations in Ireland, the
United Kingdom, Germany and the USA. The company currently employs
200 people and operates in a variety of technical and commercial
computer markets. Revenues for fiscal 1992 were approximately 35
million.
Since 1979, Mentec has had a strategic alliance with Digital as an
OEM. During the past decade, Mentec has become the largest reseller
of Digital equipment in Ireland. MCS has recently begun to focus on
Alpha AXP with the announcement of a 3m programme of AXP-based
product development. As part of this programme, it will work to
provide migration paths for the PDP-11 user base.
MCS has a long history of experience with PDP-11 products - both
hardware and software. In 1982, Mentec chose the DEC J-11
microprocessor to design and supply a range of high-performance,
single-board computers for the PDP-11 QBUS market. These are in use
today providing control functions for power, manufacturing and
telecommunications applications worldwide.
Mentec recently announced a high-performance PDP-11 emulation product,
the M11. This will significantly increase PDP-11 performance and will
protect investments made in embedded software.
Digital Equipment Corporation, headquartered in Maynard Massachusetts,
is dedicated to leading the integration of people, business and
technology with open, client/server solutions to business problems.
Digital and its business partners deliver the power to use the best
integrated solution - from desktop to datacenter - in open information
enviornments.
- ends -
For further information please contact:
Ian Grayson/Mark Herford
Shandwick Communications
Tel: 071-835 1001
========================================================================
UK SELLING FLASH
========================================================================
SIFT NO: 1533
SUBJECT: MENTEC appointed as sole distributor for PDP-11 products
FROM: Graham McKenzie, TOEM Marketing
DATE: 6th September 1993
Background
Over the past ten years, as Digital has announced newer technologies,
many of our PDP-11 customers have ported their applications to VAX or
other architectures. However, a significant PDP-11 customer base still
remains, mostly in the embedded applications areas.
Providing these customers with the level of sales and technical support
necessary to prevent them moving to non-Digital technologies has become
increasingly difficult. To address this problem we have appointed
Mentec Computer Systems as sole distributors for the PDP-11 product set
in the U.K. and Ireland.
Mentec Computer Systems (MCS)
Mentec is a high technology company with locations in Ireland, U.K. and
the USA. The company currently employs 200 people and operates in a
variety of technical and commercial computer markets and is now the
largest reseller of Digital equipment in Ireland.
Mentec has a long history of experience with PDP-11 products, both
hardware and software. This includes the design and supply of J-11
based single board computers to provide control functions for power,
manufacturing and telecommunications applications world-wide.
Mentec activity and support
Mentec will work with our PDP-11 user base to secure the PDP-11
business from 3rd party threat either by offering continued
availability and support for PDP-11 based technologies or by assisting
the migration to newer Digital environments.
To support this activity, Mentec have appointed Doug McKay, based at
Mentec's High Wycombe office, as business manager for PDP-11 related
opportunities. Mentec also has in place a PDP engineering group to
provide hardware and software engineering support.
Action
If you have accounts currently using PDP-11 technology and wish to
discuss the opportunities to develop or maintain their PDP-11 business,
or any other PDP-11 enquiries, then please contact either Doug McKay of
Mentec or Bob Sinnott, Digital's account manager for Mentec @DBO (7)827
2378.
Mentec can be contacted either in High Wycombe or Dublin:
Mentec House, York Way, High Wycombe, Bucks HP12 3PY
Telephone (+44) 0494 472800, FAX (+44) 0494 449256
Mentec House, Pottery Road, Dun Laoghaire, Co. Dublin, Ireland
Telephone (+353) 1 285 8444, FAX (+353) 1 285 8005
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