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Conference azur::mcc

Title:	DECmcc user notes file. Does not replace IPMT.
Notice:	Use IPMT for problems. Newsletter location in note 6187
Moderator:	TAEC::BEROUD

Created:	Mon Aug 21 1989
Last Modified:	Wed Jun 04 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	6497
Total number of notes:	27359

3483.0. "Trouble Ticket: UIS-HELPLINE" by DPDMAI::DAVIES (Mark, SCA Area Network Consultant) Fri Jul 31 1992 16:10

    In the DECmcc PID on page 45 it discusses Management of non-Digital
    Entities.  Specifically, the applications:
    
    	- Trouble Tickets:
    		(Target Systems' TARGET-->HOTLINE (tm))
    		(UIS - HELPLINE(tm))
    
    My customer has interest in the UIS - HELPLINE product and how it can
    be accessed from DECmcc BMS when alarms and/or rules fire.
    
    Can someone provide me with some experience or insight as to how this
    would work?
    
    Any help is appreciated.
    
    Thanks,
    
    Mark

T.R	Title	User	Personal Name	Date	Lines
3483.1		FOUR62::LICAUSE	Al Licause (338-5661)	`Mon Aug 03 1992 13:55`	12
	I have the software and documentation, but have not yet had a chance to install same on our MCC systems. It appears to be a series of terminal based forms screens and a series of system logicals to set it up and get it running. Target Systems Coporation can be contacted at (508)460-9206. They are located at 33 Boston Post Road West in Marlboro, Mass. They also have a paper and Internet distributed news letter if interested. Al
3483.2	See Notes file SNAX::TARGET_HOTLINE	FOUR62::LICAUSE	Al Licause (338-5661)	`Wed Aug 05 1992 17:41`	0
3483.3	also see note 4764.3	CSOADM::ROTH	Light fuse and retire quickly	`Fri Jul 23 1993 16:08`	0