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Conference azur::mcc

Title:DECmcc user notes file. Does not replace IPMT.
Notice:Use IPMT for problems. Newsletter location in note 6187
Moderator:TAEC::BEROUD
Created:Mon Aug 21 1989
Last Modified:Wed Jun 04 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:6497
Total number of notes:27359

2214.0. "Customer impressions, REMARKS/COMMENTS/WISHES/RFI" by KETJE::PACCO () Tue Jan 28 1992 18:14

    Here some feedback of the European customer IKEA which has evaluated DECmcc
    for more than 4 months.  Finally he bought DECmcc BMS to manage the
    European wide area network activites, but here a few important comments
    he made.  I hope these comments could be included as whishes/improvements
    for the next releas(es).
    
    His comments are on the V1.1 version of BMS !
    
    1). The procedure on how to create an (empty) domain with a background
    map is not well explained in the manuals.  I do not know if V1.2
    improved this, so I keep this comment here.
    
    2). The graphical tools associated with the ICONIC MAP are called
    "primitive".
    
    3). The request was made for scanned pictures.  However, the way these
    have been incorporated in V1.2 is not satisfactory.  When ICONS are
    positionned on the scanned map the relative postion MUST remain.  Also
    multiplying the picture across the window is not handy for concrete bit
    maps.
    
    4).The complain ever coming back is that once alarms have been enabled
    for a domain , these alarms are associated with the domain , and
    disappear once the process exit.  Also another image of DECmcc does not
    "see" which alarms are active for a domain . (I know MCCdet exists but
    ... this is not integrated).
    
    5). Similar to the "look-up" bar in a "map" (member) menu, to go
    back higher in the domain hyerarchy, the same should apply when you stay
    in the alarm rule space (View alarms). so that you go into the alarms
    rule space of the domain just higher than the one you stay in.
    
    6). The menu you can pop-up from the background should allow
    to select the alarms rule space in a way similar to the selection of
    the toolbox, look-up, ...
    
    7). Today when you are working in a domain, which is not related to the
    notification of an alarm, you are not informed that an alarm fired. 
    You will only see that alarm if you go up in the domain hyerarchy until
    that alarm falls in your scope.  Sometimes this is unacceptable.  Being
    notified somehow (pop-up window ?) at the right moment the alarm
    occurs, independently of where you are in DECmcc, should be possible.
    The use of this feature could be made selectable.
    
    8). Is it also possible to associate a "bip" when a alarms fires.  Also
    this feature should be selectable by the user.
    
    9) The "DELETE" and "DELETE and DEREGISTER" options on the toolbox are
    too close to each other, and are not secured (sic).
    
    10) Today DEMSA's and DEMSB's have the problem that when you poll these
    NODE4's, these sometimes respond you with "Node not currently
    reachable" although these work perfect for route though traffic. These
    nodes sometimes do not accept an incoming DECnet logical link (they
    drop the call set-up packet?) so that the rules goes into an exception
    instead of giving results.  If you retry immediately after the problem
    you will get your normal data (results).  I understand that this is a
    DEMSA and DEMSB problem and is not a DECmcc issue, but if DECmcc could
    just do 1 retry after having received that error message, I am
    sure no spurious exceptions would fire and the management system would
    allow a better management of the network.  This problem obsets the
    customer already for more than 3 months because these kind of spurious
    (unnecessary and ennoying) alarm exceptions comes up about evry 2..8
    hours, day and night !!! and this problem is still not solved today.
    V1.2 is also not expected to solve this problem and DECnet people
    have not cured the problem (could perhaps not be possible).  Is it
    possible to make this DECmcc management system more robust against
    that network BUG ?  The small amount of code will surely improve the
    overall perceived quality of DECmcc.
    
    Regards,
    Dominique.
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2214.1Same experience with other customersBERN01::GMUERWed Jan 29 1992 07:188
The points 4), 6), 7), 8) of Dominique's note .0 are DECmcc "evergreens"
which are claimed by nearly every (potential) customer here in Switzerland.
Solving this little but nice things would make the selling of DECmcc easier.

The improvement of the functions and the user interface in T1.2.4 is great !!
Please keep this way and we will have happy customers.

Edgar
2214.2thanksTOOK::MATTHEWSFri Jan 31 1992 12:5526
    Yes, the comments/suggestions are well received by us. In most cases
    we were aware of the limitations in the implementations but due
    to resource limitations they had to be made. Yes, there will
    be future improvements for many of your suggestions. I can't
    commit to when but we understand the points you are making.
    
    You will find several improvements in V1.2 which are not documented.
    These were things we did not originally commit to, but we felt
    very concerned about. We experimented and found ways to make them
    work. Unfortunately, there was not time to change the documentation.
    
    I have been in the field myself and have been frustrated about
    how long it takes to get changes made and into the field when
    I knew I could make changes in a few days. I am now in engineering
    and understand the other side of the issues. Getting a new manual
    through the production phase is no trivial matter. Changing a source
    file takes hours. Checking it against delivered code takes a few
    days. Getting a thousand manuals printed takes 2 months. The
    printers insist on planning their production runs. 
    
    Please be patient with us, we hear your comments and are trying
    to respond. Check the ability to launch a new application from the
    new iconic map. We heard and responded to a need. It may not be
    totally correct yet.
    
    
2214.3some notif functions not in 1.2 EFT kitTOOK::CALLANDERMCC = My Constant CompanionFri Jan 31 1992 13:4629
    just some updates on the status of some of these requests.
    
    The "beep" on a rule firing has been such a hot button, we have
    added it in. This will be user controllable to the extent that
    they can turn it on and off. they will not (in V1.2) be able
    to change the volume level.
    
    The user will have the ability to bring up the notification graph, or
    notification window and keep them active (individually or in tandem)
    so as to be notified of new occurrences regardless of weather the map
    is centered on the entity in question (the 1.2 EFT kit allows this
    one now).
    
    We also noted a major limitation in notification logging. This one has
    always been planned, but we ran out of time before field test. This
    function is now operational in our internal baselevel kit (not yet
    available to the general DEC public). This will allow you to log in
    either brief or "detail"ed format all events you have requested from
    the PM with the NOTIFY command. You will also be able to put limits
    on how much data in each file before a new version is started (like
    start a new version every 1000 events), as well as how many versions
    should be kept (auto purging of old files) so you don't run out of
    memory.
    
    Hope these help. I know they aren't everything that you are looking for
    but they were the ones my team could do.
    
    jill
    
2214.4More details on what actually ended up going into V1.2TOOK::DMCLUREJust Say Notification ServicesTue Feb 04 1992 13:2549
re: New Notification Logging and/or Customization Features...

>    We also noted a major limitation in notification logging. This one has
>    always been planned, but we ran out of time before field test. This
>    function is now operational in our internal baselevel kit (not yet
>    available to the general DEC public). This will allow you to log in
>    either brief or "detail"ed format all events you have requested from
>    the PM with the NOTIFY command...

    	Actually, we added three different log formats (as opposed to two).
    The three logging formats are "Full", "Brief", and "Brief Plus Alarm Data."
    The default logging format is "Brief Plus Alarm Data."  The various logging
    controls can be customized via a new Notification Logging Customization
    window (not to be confused with the General Notification Customization
    window).  The two new Notification customization windows (along with the
    save and restore menu options) will control the following things:

1. General Notification Customization:
    *	_<y/n>_ Open Notification Window on Startup
    *	Maximum Notifications _<#>_
    *	Notify Requests Startup File __<filename>__
    *	_<y/n>_ Bottom Row Buttons
    *	_<y/n>_ Notifications Bell
    *	Ok, Apply, Cancel.

2. Notification Logging Customization:
    *	Default Log File  __<filename>__
    *	_<y/n>_ Logging enabled at Startup
    *	_<y/n>_ Create New Versions When Logfiles are Opened
    *	_<y/n>_ New Version of Logfile Every  _<#>_  Hours
    *	_<y/n>_ Purge Old Logfiles When Creating New Versions
    *	Keep last  _<#>_  Versions When Purging
    *	Logging Format: {"Brief Plus Alarm Data", "Brief", "Full"}
    *	[move to] Logging Status and Controls [window]
    *	Ok, Apply, Cancel.

3. Use Last Saved Settings
    *	Reads resources from a file named MCC_NOTIFICATION_RESOURCE.DAT in
    	the current directory (if it exists) and combines with both default
    	system, as well as display resource data.

4. Use System Defaults
    *	Resets using only default system and display resource data.

5. Save Current Settings
    *	Write new version of MCC_NOTIFICATION_RESOURCE.DAT file using
    	currently applied resource data.

    				    -davo