Conference azur::mcc

228.0. "MCC Enviroment Troubleshooting" by TOOK::A_MOORE () Thu Aug 02 1990 14:24

Here is a general methodlogy for troubleshooting MCC enviroment.

Here are some sanity checks that may be helpful.  


	Is the Entity database accessible?

	Is the module plugged in?

	Is the Instance database accessible?

	Is the error a parse error?

	Use FCL isolate problems, since the ICONIC map does many things.

	For higher level modules, are the underlying moduels working?



Is the Entity database accessible?

	Check access to mcc_*.dat files, and *.bpt files.

Is the module is plugged in?   Mention version in any QARs.
Cure is to enroll required modules.

	MCC> SHOW MCC 0 DOMAIN_FM ALL CHAR 

Is the Instance database accessible?

	See if DNS is accessible.  Do a DIRECTORY command.

	See if you have DNS write access.  Register something easy.

	Ask Namespace manager or run DNS$CONTROL to change access.
	The number one DNS problem is that MCC required DNS directories
	are not setup correctly.  Recheck the release notes for correct
	setup.

Is the error a parse error?

    Turn on the FCL logging bit and run the command.  This isolates
    parse error from module errors.  Problem is usually mismatched
    software or privs.

    DEFINE mcc_fcl_log 8

Use FCL isolate problems

	Iconic Map uses more resources and does multiple operations.  To 
	isolate which of the multiple operations, try the same functions 
	using FCL.  Generally, The simpler FCL is best for isolating problems.
	If all the FCL commands work, then problem is isolated to be
	MAP related.


For higher level modules, are the underlying moduels working?

	ALARMS and REGISTER  require that the access modules SHOW command
	works.  So to Register a BRIDGE the SHOW BRIDGE name  command
	must work.

	For DOMAIN FM make sure all the domain members are registered.  
	This is the most common problem with domains.  DOMAIN FM requires
	REGISTER FM and what ever register requires.

	All access modules require CONTROL FM to be enrolled. 
	

    Also note that the AM guide has a whole section of troubleshooting
    worksheets in the back.