| Title: | SEAL |
| Moderator: | GALVIA::SMITH |
| Created: | Mon Mar 21 1994 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 1989 |
| Total number of notes: | 8209 |
I was told by a reseller of ours that a customer of theirs called CSC
for support (specifically a software patch) and were told the product
they had bought 10 months ago (3-node seal) was obsolete and no longer
supported. Anyone know that status of support on Digital S.E.A.L.?
Thanks,
Pat Campbell
I/I Practice Manager
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 1746.1 | sell it | ANNECY::HOTCHKISS | Thu Jan 30 1997 06:38 | 20 | |
Pat,
Was SEAL ever supported ;-)?
Seriously though,no it is not supported because there is no engineering
group responsible for it.However,we have customers who are very happy
with the components and who will never 'upgrade..'
If you need new components,you can get them from fwalpha.aeo.dec.com
via ftp.We can also provide support if your client is able to define
what he wants(or you are) and as long as he is prepared to pay.I think
that the support of SEAL sites is a good potential source of
consultancy for I/I since the majority of the support required is
systems and network engineering and not support in the classic sense of
some component not working (mind you this WAS true in the original
version of SEAL ).
However,this is not a subject which can be easily dealt with via a
CSC.I suggest that this needs to be done on a case by case basis.As a
pointer,we have charged up to 25k$ per year for a software and systems
audit on site plus software cleanup and renewal if need be.And it is
surprising what other business turns up when you do an audit - so good
in fact that we ought to pitch audits as loss leaders!
cheers
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| 1746.2 | CSC provides "best effort" support | CSC32::SHEAFFER | Fri Jan 31 1997 18:48 | 11 | |
Pat
The CSC provides best effort support for SEAL customers, no engineering
support is available. We are recommending SEAL customers upgrade/migrate
to the supported product AFWU. When a current SEAL support contract
expires we are trying to ensure the contract cannot be renewed.
Danny Sheaffer
Digital Customer Support
danny@csc.cxo.dec.com
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| 1746.3 | QUICHE::PITT | Alph a ha is better than no VAX! | Tue Feb 04 1997 11:52 | 4 | |
In the UK, S.E.A.L. was never supported at the CSC. I'm left wondering
why anyone sold one 10 months ago, but that's another story ...
T
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