Conference alfaxp::jobs

1080.0. "JOB: Digital UNIX Problem Manager in Nashua, NH" by SMURF::HAYDEN () Tue Jan 28 1997 17:20

    
    
    The UNIX Support Engineering Group (USEG) at ZKO wants to hire a top
    notch problem manager.
                                                                
    What is a problem manager? Well, in our group a problem manager is a
    person with overall responsibility for managing critical customer problems
    escalated to USEG, which is part of Digital's UNIX Software Business 
    Segment.
    
     - When a problem is first escalated, he/she works to make sure that
       the problem is real, that it's critical to the customer, that it's
       caused by a defect in a product which USEG supports, and that adequate
       information is available for engineering problem isolation to begin.
    
     - Throughout the life of a problem, a USEG problem manager ensures
       that appropriate engineering and field resources are assigned to the
       problem, that progress is being made in solving the problem, that 
       assigned engineers are not unduly burdened with non-technical issues 
       while trying to work technical issues, that management's needs for 
       status information are met and that the customer's needs for a stable 
       system are satisfied.
    
     - Each assigned problem is managed like a mini-project, with its own
       action plan, schedule, completion criteria, computer systems and
       engineering resources. Each of them also has a unique set of timeframes 
       and unique people, political, technical and administrative challenges 
       to be overcome.
    
    This job isn't for everyone. The environment in which Digital UNIX
    Problem Management operates is fast-paced, demanding, stressful, yet very
    rewarding. The ideal candidate for this job is someone who:
    
     - has a solid understanding of software engineering theory and
       practice,
    
     - has managed a software engineering group within the last few years,
    
     - can communicate effectively with engineers as well as with managers,
    
     - has a repertoire of influence skills,
    
     - is a self-starter,
    
     - can deal effectively with multiple activities simultaneously,
    
     - has excellent writing and speaking skills,
    
     - thrives on being very busy,
    
     - is not bothered if their hands get dirty doing real work,
    
     - doesn't panic even when there's reason to,
    
     - has an excellent feel for how Digital works (and doesn't work),
    
     - has an ego big enough to sustain them through the rough spots, but
       not big enough to be the rough spots,
    
     - can invent innovative ways to solve problems,
    
     - is not afraid to be dropped into unfamiliar, high anxiety situations,
    
     - is not thin-skinned, and
    
     - wants to make a significant contribution to Digital customer
       satisfaction.
    
    
    UNIX knowledge and skills would be a plus, but aren't a requirement.
    There are plenty of opportunities to learn UNIX; we're more interested in 
    those other characteristics described above.
    
    If you believe you're qualified for this job (Personnel Requisition
    #H588414) and are interested in it, please send me your resume by e-mail. 
    But don't be surprised if I don't respond immediately; we're very busy.
    
    
    Tom Hayden
    hayden@zk3.dec.com